Q4 . OCTOBER . 2011 in this issue IHG ® Volunteer Day p 1 Enhanced Training & Agent Discounts p 1 Groups & Meetings: p 2 Crowne Plaza Orlando Downtown J.D. Power Awards p 2 IHG In the News p 2 Hotel Spotlights: p 3 InterContinental Cleveland Crowne Plaza Ventura Beach Hotel Indigo Boston Newton-Riverside Holiday Inn Express Dublin Destination Connection: p 4 Holiday Inn Resort Lake Buena Vista Renovation Corner: p 4 Crowne Plaza Resort Suffern NY IHG Travel Agency Team p 4 IHGAgent.com p 5 IHG Brand Information p 6 did you know? Hotels Anywhere is the only hotel rewards redemption option that gives members the freedom of choice to redeem points virtually anywhere in the world – even at non-IHG hotels! IHG News for Travel Agents Give Kids The World Village is a 70-acre, nonprofit “storybook” resort, located near Central Florida’s most beloved attractions, where children with life-threatening illnesses and their families are treated to weeklong, cost-free fantasy vacations. IHG Volunteer Day IHG hosted its annual Travel Agency Symposium last quarter in Orlando, Florida, for a large group of agency management representatives. The meeting was designed to support our efforts to provide Great Hotels Guests Love™ by improving communications, collaboration and sharing of best practices with our travel agency partners. During our time together, the IHG team had the opportunity to Show We Care by volunteering at Give Kids The World Village in Kissimmee, Florida, a 70-acre resort specially designed for children with life-threatening illnesses and their families. We helped improve the grounds by painting, planting grass seed and performing other maintenance jobs to help ensure a warm, welcoming and stress-free environment for these families. We have exciting news to share about the IHG Travel Agent Portal ihgagent.com. The ihgagent.com/university learning program has been revised to allow for a speedier, enhanced brand training experience. IHG offers an extensive Travel Agent discount rate program offering a minimum of 35% off the best flex rates up to 60% in some destinations. Make sure to check out the “Travel Agent Promotions” page on the portal for a complete list of agent promotions. Enhanced Training & Agent Discounts
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in this issueIHG® Volunteer Day p 1
Enhanced Training & Agent Discounts p 1
Groups & Meetings: p 2
Crowne Plaza Orlando Downtown
J.D. Power Awards p 2
IHG In the News p 2
Hotel Spotlights: p 3
InterContinental Cleveland
Crowne Plaza Ventura Beach
Hotel Indigo Boston Newton-Riverside
Holiday Inn Express Dublin
Destination Connection: p 4
Holiday Inn Resort Lake Buena Vista
Renovation Corner: p 4
Crowne Plaza Resort Suffern NY
IHG Travel Agency Team p 4
IHGAgent.com p 5
IHG Brand Information p 6
did you know?Hotels Anywhere is the only
hotel rewards redemption
option that gives members
the freedom of choice to
redeem points virtually
anywhere in the world –
even at non-IHG hotels!
IHG News for Travel Agents
Give Kids The World Village is a 70-acre, nonprofit “storybook” resort, located near Central Florida’s most beloved attractions, where children with life-threatening illnesses and their families are treated to weeklong, cost-free fantasy vacations.
IHG Volunteer Day
IHG hosted its annual Travel Agency Symposium
last quarter in Orlando, Florida, for a large group
of agency management representatives. The
meeting was designed to support our efforts to
provide Great Hotels Guests Love™ by improving
communications, collaboration and sharing of best
practices with our travel agency partners.
During our time together, the IHG team had the
opportunity to Show We Care by volunteering
at Give Kids The World Village in Kissimmee,
Florida, a 70-acre resort specially designed for
children with life-threatening illnesses and their
families. We helped improve the grounds by
painting, planting grass seed and performing
other maintenance jobs to help ensure a warm,
welcoming and stress-free environment for
these families.
We have exciting news to share about the
IHG Travel Agent Portal ihgagent.com. The
ihgagent.com/university learning program
has been revised to allow for a speedier, enhanced
brand training experience. IHG offers an
extensive Travel Agent discount rate program
offering a minimum of 35% off the best flex rates
up to 60% in some destinations. Make sure to
check out the “Travel Agent Promotions” page on
the portal for a complete list of agent promotions.
Crowne Plaza Orlando Downtown304 W. Colonial Dr. • Orlando, FL 32801(407) 843-8700 • cporlandodowntown.com
Hotel Indigo combines the individuality of a boutique hotel with the consistency and reliability of a branded
hotel. We go out of our way to make our neighborhoods easy to discover and appreciate.
That’s why we appeal to the well-traveled, upscale guest with an eye for design and an appreciation for art who is
looking for something different. www.hotelindigo.com
IHG in the News
Groups & MeetingsThe Crowne Plaza Orlando Downtown
offers 208 well-appointed guest rooms and
exceptional meeting, event and conference
venues in the heart of Downtown Orlando. Just
minutes up I-4 from Disney, our full-service
vibrant hotel features more than 8,000 square
feet of flexible meeting space with an array
of services that add style and sophistication to
your corporate and social functions. Our “green”
urban chic hotel is a short stroll from impressive
entertainment venues and minutes from the ocean
and famous Orlando attractions. We guarantee
efficient, friendly service and most importantly, a
great night’s sleep.
NewHotelOPEnInGs
Two IHG brands earned top rankings in
the J.D.Power and Associates 2011 North
America Hotel Guest Satisfaction Index Study.
Hotel Indigo was ranked “Highest in Guest
Satisfaction Among Upscale Hotel Chains,”
and Holiday Inn was ranked “Highest in Guest
Satisfaction Among Mid-scale Full Service
Hotel Chains.”
To earn the top satisfaction ranking, Holiday Inn
and Hotel Indigo outperformed all other hotel chains
in their respective categories, scoring highest in
overall guest satisfaction as determined by seven
key measures: reservation; check-in/check-out;
guest room; food and beverage; hotel services; hotel
facilities; and costs and fees. The 2011 North America
Hotel Guest Satisfaction Index Study is based on
responses gathered between June 2010 and May
2011 from more than 61,300 guests from the United
States and Canada who stayed in a hotel between
May 2010 and May 2011.
Holiday Inn and Hotel Indigo
Featured Hotel
InterContinental® Nordelta Tigre Buenos Aires – July 2011
Crowne Plaza® Leige Belgium – June 2011 Bloomington MN – June 2011
Hotel Indigo®
Liverpool England – July 2011
Holiday Inn® Lethbridge Alberta Canada – June 2011
Holiday Inn Express®
Helena MT –June 2011 Tullahoma TN – June 2011 Corpus Christi TX – July 2011
staybridge suites® Omaha NE – June 2011
Candlewood suites® Lake Forest NC – July 2011
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Hotel Indigo received the highest numerical score among upscale hotels in the proprietary J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index StudySM. Study based on responses from 61,313 guests measuring 11 upscale hotels and measures opinions of guests who stayed in a hotel May 2010-May 2011. Holiday Inn received the highest numerical score among mid-scale full service hotels in the proprietary J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index StudySM. Study based on responses from 61,313 guests measuring 6 mid-scale full service hotels and measures opinions of guests who stayed in a hotel May 2010-May 2011. Proprietary study results are based on experiences and perceptions of consumers surveyed June 2010-May 2011. Your experiences may vary. Visit jdpower.com.
Judy silcox, CTC, CCTEKey Account Director [email protected] – CWTSatoTravel, Government Transient, GSA FedRooms, Omega World Travel, US Navy Elite, Western States Contracting Alliance (WSCA)
IHG is the world’s largest hotel group by number of rooms with over 4,400 hotels and 650,000 guest rooms in nearly 100 countries and territories around the world. Our core purpose is to deliver Great Hotels Guests Love™.
Do you live an InterContinental life?™ GDS Access Code: IC • 1.800.IC.HOTELSDesigned for the international traveler who seeks authentic local experiences, InterContinental® Hotels & Resorts offer superior, understated service and outstanding amenities at 150 locations worldwide. www.intercontinental.com
The Place to Meet GDS Access Code: CP • 1.800.2CROWNECrowne Plaza® Hotels & Resorts, with 300 locations globally, are the Place to Meet for business or leisure. With our doctor-approved sleep program, two-hour response guarantee, Daily Meeting Debrief and dedicated Crowne Meetings Director, we will ensure the success of your event. www.crowneplaza.com
Check into our Neighborhood GDS Access Code: IN • 1.866.2INDIGOJust as no two neighborhoods are alike, no two Hotel Indigos are alike. The neighborhood setting, modern design and our commitment to inspired service are what sets Hotel Indigo apart from other hotels. Explore more at www.hotelindigo.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAYToday’s refreshed Holiday Inn® continues to offer all the amenities and services your guests have come to expect – like well-run meeting facilities, comfortable guest rooms, free high speed Internet access*, a relaxing lounge and swimming pool. Now more than ever, Holiday Inn is the one place on the road where you can always kick back, relax and be yourself. www.holidayinn.com
STAY YOU.™ GDS Access Code: HI • 1.800.HOLIDAYRest assured, the newly refreshed Holiday Inn Express® continues to offer our signature Express Start™ free hot breakfast bar, free high-speed Internet access*, our Simply Smart™ guest bathroom and bedding collection. Just what your guests need when they’re on the road. Now that’s smart. www.holidayinnexpress.com
Where Memorable Family Vacations Come to Life GDS Access Code: HI • 1.800.HOLIDAYRelax, reconnect and create vacation memories you and your family will cherish for a lifetime. From spacious, beautifully appointed suites and villas to fantastic resort destinations and activities, you get more with Holiday Inn Club Vacations™. www.hiclubvacations.com
Discover Comfort GDS Access Code: YZ • 1.800.238.8000Staybridge Suites® hotels offer all the comforts of home along with the conveniences of the office. Get comfortable in a spacious studio, one-bedroom or two-bedroom/two-bath suite complete with a full kitchen. Enjoy the complimentary breakfast buffet and evening Sundowner receptions, 24-hour Business Center, free wireless Internet access, free guest laundry facilities and much more. www.staybridgesuites.com
Consider Us Home.® GDS Access Code: YO • 1.888.CANDLEWOODCandlewood Suites®, the choice for extended stay guests looking for comfort, space and value. Consider us home in spacious studio and one-bedroom suites with fully equipped kitchens and large workspaces. The complimentary fitness center and guest laundry are open around the clock. The Candlewood Cupboard® is also open 24 hours for snacks, refreshments, entrées and other necessities. www.candlewoodsuites.com
Priority Club® Rewards is the world’s first hotel loyalty program, spanning over 4,400 hotels in nearly 100 countries. Members earn their choice of points toward free hotel nights or merchandise or can earn frequent flyer miles. Enrollment is free. Priority Club Rewards offers No Points Expiration, No Blackout Dates on Reward Nights and more redemption options than anyone, including combining Points & Cash for rewards and redeeming for Flights Anywhere™ and Hotels Anywhere. To learn more, visit www.priorityclub.com