IGG Agenda 31st October 2012. Minutes. Minutes from IGG meeting 19 th September 2012 Version 1.0 For approval today. IGG Action Items. Updated IGG Action List issued in advance of meeting Actions closed since last IGG meeting: 6 IGG Actions carried forward: 3. - PowerPoint PPT Presentation
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31st October 2012 Retail Market Design Service Page 1
IGG Agenda 31st October 2012
Minutes from Previous IGG Meeting 14:00 – 14:10
Review of Action Items 14:10 – 14:15
CER Update 14:15 – 14:25
Gemserv Update 14:25 – 14:35
MRSO Update 14:35 – 14:45
HSP Project Update 14:45 – 15:00
ESB Networks Update 15:00 – 15:30
AOB 15:30 – 15:45
Next Steps 15:45 – 16:00
31st October 2012 Retail Market Design Service Page 2
Minutes
Minutes from IGG meeting
19th September 2012
Version 1.0
For approval today.
31st October 2012 Retail Market Design Service Page 3
IGG Action Items
Updated IGG Action List issued in advance of meeting
Actions closed since last IGG meeting: 6
IGG Actions carried forward: 3
31st October 2012 Retail Market Design Service Page 4
IGG Actions Carried ForwardAP No Title Org
Assigned To
Due Date
809 LTNA: Suppliers to provide details on connections that qualify (include MPRNs, DUoS Group, current MIC) in order to quantify cost impact of the proposals
Suppliers 30/08/2012
814 ESBN to provide stats on Keypad installations at future IGGs
ESBN 31/10/2012
820 SMS: ESBN to investigate Data Protection Implications
ESBN 31/10/2012
CER Update
Industry Governance Group
31st October 2012
6
Retail Market Assurance Services for the Irish Electricity Market
January February March April May June July August September October November December
21 September 2011 16
Debt Flagging
Jul-12 Aug-12 Sep-12
Total MPRNs Received 921 665 662
Total Inferred CoLEs Returned to Outgoing Supplier 268 226 233
Returned for other reason to Outgoing supplier (Invalid MPRN, Switch Completed, Explicit CoLE) 57 22 49
Valid Debt Flags issued to Gaining supplier 596 417 380
Total Cancelled 223 207 160
Valid Debt Flags as % of total COS 2.7% 2.0% 1.8%
21 September 2011 17
Disputed Reads
259
214
164
392
260
302
137
207
185
201 197
164
120128
97
135149 149 144
172166 168
123
214
0
50
100
150
200
250
300
350
400
450
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Aug-12
Sep-12
21 September 2011 18
Total Withdrawal of 310 reads for all Suppliers
1,6621,677
924
1,354
1,764
1,587
1,283
1,390
1,292
1,512
1,793
1,181
768 749
520
943
1,163
819780
947
846
1,1491,078
1,002
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
2,200
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Aug-12
Sep-12
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
Withdrawal of 310 Reads Withdrawals as % of Completions
21 September 2011 19
Objections - Erroneous Transfers
259
232
120
153
111
134
96 94104
78
114
79
5767 64
88
109
53
25
43 46
2635 32
0
50
100
150
200
250
300
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Aug-12
Sep-12
No
. o
f O
bje
cti
on
s
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
No
. o
f C
oS
Co
mp
leti
on
s
No. of Objections CoS Completions
21 September 2011 20
Objections
Jul-12 Aug-12 Sep-12
No. of Objections 26 35 32
Cancellations from Objections 21 26 28
Objection Emails to MRSO 16 6 9
Reasons:
Uncontactable by phone 2 1 -
Written communication 5 - 4
COS Confirmed 9 5 5
Other - - -
Escalation Emails 9 1 2
21 September 2011 21
Email Encryption • Clear text email not secure
– subject to malicious interference
• Best practise is encrypt for sensitive or personal data
• Alternative option is use a type of Gateway to Gateway email encryption such as Transport Layer Security (TLS)
• ESB have the facility to set up TLS links between ESB and specific external email Domains
• In order for this to work effectively these Domains must also have a TLS enabled email gateway
21 September 2011 22
Benefits of TLS• Stronger Security - Encrypts every part of all messages
When using TLS the text of the email and the attachment are encrypted this offers stronger security than simply using a product like Axcrypt or Winzip which will encrypt the email attachment but not the email text.
• Automated Encryption
TLS offers Gateway to Gateway email encryption which means that all emails sent from the ESB Domain to nominated external Domain(s) will automatically be encrypted, this removes the manual encryption step necessary when encrypting email attachments.
• Cost
There should not be any additional costs where the mail Gateway already uses TLS technology.
21 September 2011 23
ROI HSP Project Update
31st October 2012 Retail Market Design Service Page 24
RMDS Update
Retail Market Design Update
Aileen O Connor, RMDS
31st October 2012
31st October 2012 Retail Market Design Service Page 25
WP001 Message Resend Working Practice
Basis for amendment:The new Tibco based EMMA has the additional
functionality of an Archive folder
Therefore messages received on the EMMA will be stored there unless they have been deleted
Instances of message resends should therefore be the exception
At Today’s IGG Meeting:Approval for WP001 V1.4 Requested
WP01 V1.4
31st October 2012 Retail Market Design Service Page 26
Messages which have been received to the EMMA but subsequently deleted from both the inbound and archive folders will be treated on a case by case basis.
In some instances the message can be re created and resent
For situations where the MP has lost previously received messages, there are a number of methods which may be used depending on the scenario; NMS can resend the XML via an email The EMMA database can be updated to allow a the message
with the same transaction reference number to be resent.
Basis of amendment to Message Resend Working Practice WP001
31st October 2012 Retail Market Design Service Page 27
Screen shot of archive folder structure
As this is a windows based application, normal windows searching will work.
31st October 2012 Retail Market Design Service Page 28
How to search using the Webform
The Webform User Guide also references the search functionality
31st October 2012 Retail Market Design Service Page 29
MCR 1130 V1.0 – Introduction of Essential Plant into the Market Design
Market Change Request DR raised to present Working Practice 0022,which
details the procedure for the De-Energisation of Essential Plant Sites.
DR Approved at IGG meeting of 19th September 2012.
At Today’s IGG Meeting:
Approval for MCR 1130 RequestedMCR 1130
31st October 2012 Retail Market Design Service Page 30
DR 1124 V1.0 - Sending of MM116N only where Customer Name is Different on MM010 and MM016
Discussion Request
Classified as Jurisdictional Specific at HWG meeting on 19th September & discussed at IGG meeting on same date
Consensus not reached DR put on hold & Suppliers requested to forward feedback confirming
their support or otherwise for DR Feedback received from three MPs to date indicates no support for DR
Options to consider:
A. Refer to CER for decision on whether to progress DR
B. Withdraw DR
DR 1124
31st October 2012 Retail Market Design Service Page 31
Harmonised Market Release 2013
Revised date for June 2013 to be agreed with all parties i.e. NIE, ESBN, and Market Participants
Influencing factors in relation to the June 2013 date: Requirement for delivery of Automated Debt Flagging Solution for RoI Delay to Go-Live date for H&SP Potentially one Release only feasible in 2013 Cognisant of MPs preference for not at month end however Consideration needs to be given to fact that this is the lst Harmonised
Release Date for availability of schema changes to be agreed
Revised date for Approval by Regulators at HSG 14/11/2012
HWG MPs requested to forward feedback on proposed new date to HRDS by 6/11/2012
31st October 2012 Page 32Retail Market Design Service
Harmonised Market Release 2013
Prioritisation of approved MCRs Contact names to be forwarded to HRDS not later than 1st November List of MCRs to issue from HRDS by 2nd November Lists will contain schema and non-schema RoI MCRs CDA will manage the non schema NI changes
Ranking of MCRs Rank in order of preference i.e. 1 – 8 [7 schema and 1 non schema change] Items for which MPs have no preference should be scored as 0 Points will be assigned based on MP rankings – 8 points for 1st ranked, 7 points
for 2nd ranked etc Analysis will be performed once results are returned to HRDS
N.B Highly ranked MCR in no way assumes automatic implementation
Lists of prioritised MCRs to be returned to HRDS by 8th November
31st October 2012 Page 33Retail Market Design Service
Harmonised Market Release 2013
Prioritisation of approved MCRs
DSOs will carry out impact assessment on the ranked MCRs
Consideration for: Development Size Development Synergy Regulatory Requirements
HRDS will present all results of prioritisation exercise at a workshop co-ordinated by HRDS.
If workshop deemed not necessary, some other form of communication will be agreed to inform MPs of the agreed release package
Approval required from Market Services Board and Regulators
31st October 2012 Retail Market Design Service Page 34
Harmonised Market Release 2013
Approved RoI Schema & Non Schema MCRs
MCR No. Version Request Description
MCR 1096 V3.0
Customer Service Special Needs – expansion of ROI code set to align with NI practice
MCR 1111 V2.0 Automated Debt Flagging Solution
MCR 1122 V2.0
Introduction of Flag into the Market Design to identify Sites with Essential Plant
MCR 175 V4.0 New Reject Reasons for Address Change Rejection
MCR 176 V2.0 E-mail Address validation
MCR 69 V1.0
Mod to XML schema to allow Market Participants communicate with full Irish Character Set
MCR 73 V3.0 Proposal to make first name mandatory on market messages
MCR 1033 V3.0
Add Market Participant Business Reference to response Market Messages from ESB Networks
31st October 2012 Retail Market Design Service Page 35Page 35
RMDS Customer Satisfaction Survey
Follow-Up Actions
31st October 2012 Retail Market Design Service Page 36
RMDS Actions
Action Target Date
Investigate inclusion of a separate Section for Releases on website Q4 2012
Increase the score of 78% for Communication/Information on Releases
Q4 2012
Include Receipt acknowledgement and information following submission of online DR
Q4 2012
Overall Improvements to Change Control Section Q4 2012
A dedicated search page for RMDS Website and investigate other alternatives for document storage.
Q4 2012
31st October 2012 Retail Market Design Service Page 37
(1 of 3) “Include Receipt acknowledgement and information following submission of online DR”
• Immediate confirmation of a submitted Discussion Request by email containing full contents of DR.
• New, more detailed “Raise a Discussion Request Online” form.
• Appropriate Help tips for those submitting a DR.
31st October 2012 Retail Market Design Service Page 38
(1a of 3) “Include Receipt acknowledgement and information following submission of online DR”
31st October 2012 Retail Market Design Service Page 39
(2 of 3) “Overall Improvements to Change Control Section”
• Filtering of all MCRs, DRs, Defect Resolution Requests and SEM Market Change Requests
• Quicker navigation to known subpages
31st October 2012 Retail Market Design Service Page 40
(2a of 3) “Overall Improvements to Change Control Section”
31st October 2012 Retail Market Design Service Page 41
(3 of 3) “A dedicated search page for RMDS Website and investigate other alternatives for document storage”
• Upgraded Search software installed
• New search tips page
• New “Documentation” Tab provides a “1-Stop Shop” for all the links to where
Documents are on the RMDS website.
31st October 2012 Retail Market Design Service Page 42
(3a of 3) “A dedicated search page for RMDS Website and investigate other alternatives for document storage”
31st October 2012 Retail Market Design Service Page 43
(3b of 3) “A dedicated Documentation Tab for RMDS Website and investigate other alternatives for document storage”
31st October 2012 Retail Market Design Service Page 44
IGG Meeting
AOB
31st October 2012 Retail Market Design Service Page 45
Next Steps
Diary dates for last IGG meeting of 2012:
Wednesday 5th December 2012 – Dublin
Dates included on Calendar of Events on RMDS website www.rmdservice.com
31st October 2012 Retail Market Design Service Page 46
Next Steps
Diary Dates for last Conference Calls of 2012:
Thursday 20th December 2012
Dates included on Calendar of Events on RMDS website www.rmdservice.com
Call details are as follows:
LoCall: 0818 301 111
Local Access: +353-(0)1- 664 8888 Guest Passcode (Pin):167172
31st October 2012 Retail Market Design Service Page 47