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Ifbyphone Reporting & Analytics
May 13, 2015
Sample reporting and analytics from Ifbyphone on call routing, call tracking, call distribution, agent panels, and more.
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Sample Reporting and Analytics
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Table of Contents Calls by Geography .............................................................................................................................................................. 3 Call Summary ....................................................................................................................................................................... 4 Call Analyzer ......................................................................................................................................................................... 5 SoureTrak Summary ............................................................................................................................................................ 6 Broadcast Results ................................................................................................................................................................ 7 Call Detail Report ................................................................................................................................................................. 8 Call Detail Report Options ................................................................................................................................................... 9 Agent Activity Report ......................................................................................................................................................... 10 Scheduled Reports ............................................................................................................................................................ 11 Call Tracking Analyzer ....................................................................................................................................................... 12 Call Distributor Summary Report ..................................................................................................................................... 13 Call Distributor Queue Stats ............................................................................................................................................. 14 Inbound Call Summary ...................................................................................................................................................... 15 Dynamic Numbers Matching Report ................................................................................................................................ 16 Find-Me Attempt Report .................................................................................................................................................... 17 Smart Click-to-Call Report ................................................................................................................................................. 18 Call Distributor Agent Modes ............................................................................................................................................ 19
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Get a breakdown of call activity from different states and geographic regions
Map call activity down to the area
code level
Calls by Geography
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Number of inbound calls broken down by unique and repeat callers
Details on top performing marketing campaigns
Call Summary
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Reporting on inbound,
outbound, and online click-to-call activity
Break out the data by month, day, or hour of the day for
more detail
Call Analyzer
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Detail on which SEO and SEM activity (search
terms, AdWords, referral domains, etc.) triggers
phone leads
View the quantity of times a phone
number is displayed on your website for a referral source
SourceTrak Summary
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Select a pie or column chart to show the
number of broadcast calls answered by a live person, an answering machine, or “other”
Broadcast Report
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View data for all inbound calls, outbound calls,
Click-to-Calls, and API calls for the
selected time frame
Call Detail Report
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Export the report to a CSV file, Microsoft Word or Excel, or an HTML file
View call details within a selected time range
Call Detail Report Options
Customize date ranges
Filter by campaign or based on other factors
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View call data for call
distributor agents sorted by date, campaign, and call queue
Agent Activity Report
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Create custom reports to send on a regular basis to any recipients you
choose
Scheduled reports can be sent daily,
on weekdays, weekly, monthly, and quarterly
Scheduled Reports
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View lead conversation
rates by phone number
View Details on every call in your Ifbyphone account
including total calls, unique callers, and
minutes used per number
Call Tracking Analyzer
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Get a breakdown on your Call
Distributors and how incoming calls
were handled
Call Distributor Summary Report
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View data on your Call Distributor queues including
inbound caller hold times and talk times
Call Distributor Queue Stats
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See an overview of inbound calls made to your phone numbers
Inbound Call Summary
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View data on your SourceTrak phone numbers and referral
sources
This report displays the number of times specific
referral sources resulted in a tracking phone number being displayed on your website
Dynamic Numbers Matching Report
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View call data for each specific
Find Me
Event and ratio statistics for each
type of event that could take place during a Find Me call
Find-Me Attempt Report
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Generate data on your Click-to-Call
configurations such as caller, call type, and
call duration
Smart Click-to-Call Report
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This report provides data on how your Agents spend their time including the amount of time
spent on calls, on breaks, and more
Call Distributor Agent Modes
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About Ifbyphone Ifbyphone is the leading voice-based marketing automation platform helping business manage, measure, and automate their online and offline lead activities. The Ifbyphone software-as-a-service platform is easily deployed across an organization for better decision-making and improved interactions throughout the customer lifecycle. Thousands of companies from a variety of industries use Ifbyphone to enhance lead capture, lead response, lead scoring, lead nurturing, and analytics for sales processes that include voice communications.
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