IFA,International Finishing Academy Presentation

Welcome to

International Finishing Academy – IFA, a Kaizer initiative is promoted to create a wealth for our nation by providing individuals with the right blend of knowledge, grooming, international business etiquette and mannerisms, sensitizing them to their social awareness with an emphasis on responsibility and leadership skills, grooming them into successful global leaders of the future.

• Workshop on International Business Etiquette and Fine Dining by Sabira Merchant

• Corporate Communication Workshop

• The Global Ambassador

• Essential Etiquette

• Corporate Grooming and Image Makeover

• Kid Development Programme

• Teen Development Programme

Workshops

Workshop on International Business Etiquette and Fine Dining by Sabira MerchantMs. Sabira Merchant is a versatile personality with many admirable qualities. She completed her education in liberal arts from Switzerland. She is responsible for training FEMINA MISS INDIAS for the local as well as international competitions and her famous students being the representatives of our country for the Miss India, Miss Universe, Miss Asia Pacific and Mr. International Contest.

International Business Etiquette:• Introductions and Exchanging Business Cards• Handshakes - make a powerful first impression• Eye Contact - send powerful positive signals• Body Language and Gestures - discover country specific greetings• Professional Business Dress and Decorum - Suited for Success

Fine Dining Etiquette:• Formal Dinners – French classical menu• Handling different kinds of Food – Indian, Continental and Oriental.• Crockery and Cutlery - Cover setup and usage. • Napkin Etiquette• Dining Etiquette – Do’s and don’ts• Art of Small Talk – Striking Conversations, Taboo Topics, Pitch and tone of voice.

Workshop on I B E & F D

Workshop on I B E & F D

Communication: • Techno Etiquette (Speaker Phones, Voice Mail, Hand Phone)• Verbal and non-verbal communication• Barriers to Effective Communications• Importance of Listening Skills

International Protocols: • Forms of Address - Hierarchy,• Gender Dynamics - Door, Elevator, Workplace & Social• Networking and Mingling - Tips & Tricks to attract social friendship and develop business relations• Premeeting strategy and Preparation – Culture Demographics• Gifting - Acceptable & Unacceptable gifts• Protocols & Status• Receiving & Reciprocating.

Workshop on Corporate Communication

• Understand the basic principles of communication (verbal and non-verbal) and active, empathetic listening• Public speaking• Tonal and speech enhancement• Understand the barriers and bridges to communication• Neutralize the accent• Different ways of communication skills, which encourage staff involvement, to create a positive work environment• Use the listener/audience’s knowledge, attitudes, motives and Values to effectively construct persuasive messages that alter opinion, belief or action.* Understand the role of context in interpreting and constructing

• Importance of International Manners & Etiquette• Business body language and posture - Art of sitting, standing and walking.• Effective introductions and greetings.• The handshake – the correct way of doing it.• Exchange of business cards.• Seating protocol – placing people correctly.• Protocol in business related social engagements.• International Business Gift Giving Overview• Use of names and titles• Forms of address• Party / cocktail etiquette• Communication essentials – Cross cultural tips• Art of Conversation in a social gathering - Etiquette related to specific countries• Key phrases

"THE GLOBAL AMBASSADOR"Cross Cultural sensitivity

"THE GLOBAL AMBASSADOR"Cross Cultural sensitivity• Welcome topics of conversation• Topics to avoid• International Etiquette related to food and drinks• Duties of a host and a guest• Appearance and public behaviour• Personal questions• Punctuality and approach to time.• Invitations and response• Faux pas and other situations

Essential Etiquette

Telephone Etiquette:• List the dos and don’ts of Telephone Etiquette• Most important elements of initial greeting and rapport building• Handling diff types of customers

Effective Communication with Customers:• Define and put into practice Verbal, Non Verbal communication • Evaluate own listening style• List ways to improve Listening effectiveness• Identify barriers to communication and discuss strategies to overcome the same

Netiquette:• Parts of an email, functions and features• Benefits and disadvantages• Email etiquette, tone of the mail

Essential EtiquetteWorkplace Etiquettes :• Identify the components of good customer talk • Explain how listen skills are important • Identify MOT• Differentiate between emotional and material needs of the customers.• Define and put into practice Verbal, Non Verbal communication • Evaluate own listening style• List ways to improve Listening effectiveness• Identify barriers to communication and discuss strategies to overcome the same• Identify importance of proactive attitude• Identify ways of increasing personal efficacy

Social Etiquettes:• Understanding right style of body language.• How to stand, Posture, attitude, Hand shakes.• Corporate grooming, styling etc.

Action Planning and Feedback:Group activities

Fine Dining & Wine Appreciation

Fine Dining Etiquette: * Guest and host etiquette* Art of Gifting and Thank you notes* Party / cocktail etiquette* At the table - do’s and don’ts* The order of the courses* Formal, multi course, sit-down dinners - protocol and procedures* Place settings & Dinner placements* Buffet meals - the dos’ and don’ts’ of it* Use of crockery, cutlery, glassware, napkins, at formal and informal meals* Eating etiquette - practical session on eating with forks, knives, spoons & bowls* Learning to eat with chopsticks* Finger foods - food that should be eaten with fingers

* Eating Indian meals and etiquette Related to it* Food habits in western countries* Information on how to eat tricky foods* Body language at the dinning table• Beverages - classification of alcoholic beverages. How they are served, and when and with what foods they are served* Oenology - the study of wines. When and what foods they are served with* Toasting and protocol related to very formal invites.

Wine Appreciation Workshop: To be fully conversant with wines and etiquette related to it. To handle yourself with confidence, style and world class. To dazzle your friends and guests with your knowledge of:

* Types of grapes and the classification of wine* Regions of the world* Tasting, storing and serving wine* Opening a bottle of wine & champagne* Reading a wine label* When and what foods they are served with* Glassware and accessories

Fine Dining & Wine Appreciation

Workshop on Corporate Grooming & Image MakeoverBody Language: Language of the Eyes, Facial Expressions, Use Hands and positioning of Legs.

First Impression: Posture, Poise, Making your presence felt.

Image Makeover: Makeup: Daily, Work, Party, Product knowledge, Marks, Scars and blemishes.

Hair Care: Styles, Products, Coloring and grooming.

Body Hair: Unwanted and Excess Hair, Beard and Moustache etc.

Hands, Feet & Nails: Maintenance and importance of grooming.

Workshop on Corporate Grooming & Image MakeoverOral Hygiene: Tooth-Whitening Products, Proper Brushing and flossing, healthy diet, oral care and Halitosis (Bad breath).

Clothes: Dress Codes and combinations, Colour co-ordination and Footware.

Accessories: How to use and care for your Watches, Jewellery, Ties, Scarves, Handbags, Cufflinks, Footwear, and Belts. Importance of Correct Accesorisation.

Unwanted Odors: Body, Mouth and Feet, Products and Perfumes- Honesty and Self-Monitoring.

Kid Development Programme

Fundamental• Public and Social Etiquette• Concepts of Sharing and Caring• Importance of Values and Gratitude• Addressing Elders• Table, Dining and Buffet Etiquette• Handling different kinds of food• Personal Hygiene• Importance of saving• Social Service

Advanced• Communication Skills• Indian Culture and Traditions• Public Speaking• Preparation for Exams• Handling Peer Pressure• Money Management• Time Management• Building Confidence• Positive Attitude• Importance of Hobbies and Sports• Social Responsibility• Personality Development

Teen Development Programme

Fundamental• Grooming and Dressing• Social Etiquette and Manners• Posture, Poise and Body Language• Healthy Mind and Personal Hygiene• Basics of Fitness and Nutrition• Communication Skills• Importance of General Knowledge• Social Awareness & Responsibility

Advanced• Positive Mental Attitude• Importance of Confidence and Self Esteem• Handling Peer Pressure• Relationship Management• Money Management• Time and Stress Management• Importance of Hobbies and Sports• Personality Development• Preparing for an Interview

806, Fairlink Center, A-Wing, Behind Monginis Cake Factory, Off. Andheri Link Road, Mumbai – 400053.

mobile: 9820060241, email: [email protected], url: www.ifa.ind.in