CUSTOMS REPORT SOUTH AFRICA INDUSTRY NEWS 2011 ANALYSIS AND OUTLOOK INTERNATIONAL EXHIBITION LOGISTICS ASSOCIATES IELA-REPORT 69 SPRING 2012 PLUS MEMBERS NEWS IELA NEWS MEMBER LISTING WORKING GROUP NEWS 27 TH IELA CONGRESS & GENERAL ASSEMBLY IELA PARTNERING EVENT • BARCELONA • 24-29 JUNE 2012 A CHOICE OF VALUES > Photo: Courtesy of Hotel ARTS, Ritz Carlton.
30
Embed
IELA PARTNERING EVENT · BARCELONA · 24-29 JUNE 2012 … · 2017. 10. 19. · iela partnering event · barcelona · 24-29 june 2012 a choice of values > p: c h a, c. contents ...
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
CUSTOMS REPORTSOUTH AFRICA
INDUSTRY NEWS2011 ANALYSIS AND OUTLOOK
I N T E R N A T I O N A L E X H I B I T I O N L O G I S T I C S A S S O C I A T E S
I E L A- R E P O RT 6 9 SPRING 20 1 2
PLUS MEMBERS NEWS IELA NEWS MEMBER LISTING WORKING GROUP NEWS
2 7 T H I E L A C O N G R E S S & G E N E R A L A S S E M B LYI E L A P A R T N E R I N G E V E N T • B A R C E L O N A • 2 4 - 2 9 J U N E 2 0 1 2
A CHOICEOF VALUES
> P
hoto
: C
ourt
esy o
f H
ote
l A
RT
S, R
itz C
arlto
n.
CONTENTS
IELA}}REPORT692
}CHAIRMAN’S CORNER
Dear IELA Members, This is my second IELA Chairman’s comeand I am thrilled to write it and to hold this position
No part of IELA World may be reproduced, stored in retrievalsystems, or transmitted in any other form, or by any othermeans, electronic, mechanical, photographic, recording or oth-erwise without the prior written permission of the publisher.The contents of IELA World are subject to reproduction in in-formation storage and retrieval systems.
CUSTOMS REPORTSOUTH AFRICA
INDUSTRY NEWS2011 ANALYSIS AND OUTLOOK
I N T E R N A T I O N A L E X H I B I T I O N L O G I S T I C S A S S O C I A T E S
I E L A- R E P O RT 6 9 SPRING 20 1 2
PLUS MEMBERS NEWS IELA NEWS MEMBER LISTING WORKING GROUP NEWS
2 7 T H I E L A C O N G R E S S & G E N E R A L A S S E M B LYI E L A P A R T N E R I N G E V E N T • B A R C E L O N A • 2 4 - 2 9 J U N E 2 0 1 2
A CHOICEOF VALUES
}}
MEMBERS NEWS
3IELA}}REPORT69
}MEMBERS NEWS}MEMBERS NEWS
Len Troost, founder of Exhibition Freighting, reflects on the early years
It was early March, 1982, when I found myself redundant and broke, with a wife, two
children and a mortgage to support. I thought I was having a bad day – then my company car
was repossessed.
A promising phone call with a prospective client, a visit to a helpful bank manager (you can
tell this all happened 30 years ago) and a meeting with an accountant, and suddenly Exhibition
Freighting existed. Working from home and with the wonderful support of my wife Brenda we
were in business.
The early days were hard. Catching the night ferry to Ostend, checking freight in or out
somewhere in Europe and returning on the next night’s ferry gets very wearying. Back in the
eighties there was no European Union so every country had its own border control and
paperwork. French customs were notoriously difficult and not at all interested in your need to
catch a particular ferry: if you even looked at your watch they would take great pleasure in
delaying you as long as possible as they studied your passport and inspected your car.
1983 was a significant year for the company. First we won the contract to take British Telecom
to Telecom Geneva, then we were appointed the official freight forwarders for the International
Television Symposium in Montreux, which in those days alternated years with IBC.
It was also the year we first came into contact with our biggest client to date: Quantel. Our
partnership has endured over the years, and I believe it is as strong now as it ever was.
In 1985 Exhibition Freighting was one of the first members of the International Exhibition
Logistics Association (IELA). This organisation was set up to improve the standing and standards
of logistics companies working in the exhibition industry, and we played a very proactive role
in it. I chaired the standards and ethics committee for a number of years, and served on several
other committees.
In 1985 we also took the plunge to use computer technology to help us, and in 1987 we
were the first to use a portable computer on site at an exhibition. How times have changed!
What has not changed are the core values of the company. The staff has grown, but all have
the same work ethic, dedicated to providing all of our clients with unrivalled service, whatever
they need to ship and wherever it was going. t
}}www.exhibitionfreighting.co.uk
EXHIBITION FREIGHTING’S 30TH ANNIVERSARY
ISHIKAWA-GUMI’S 100TH ANNIVERSARY
A driving force in the exhibition forwarding
industry, the company Ishikawa-Gumi
celebrates this year its centenary year, having
been founded in 1912.
Its initial activity was in the field of customs
brokerage and warehousing to then move on to
international freight forwarding in the 1950’s.
The reputation of the Ishikawa-Gumi company
grew quickly with a variety of customers from
diverse industries e.g. automobile, marine
equipment, space technology, aviation etc.
The company became a name for excellence
in event forwarding in Japan.
When it comes to handling valuable cargo,
determination and respect for quality services
are the utmost priority for every project.
Confirmation of the excellence offered by the
company is shown in its appointment by the
AEO (Authorized Economic Operator) as
“Authorized Customs Broker” in 2010. t
}}www.ishikawa-gumi.co.jp
MEMBERS NEWS
IELA}}REPORT694
IELA BEST PRACTICES
We, the IELA members, are all aware of the enormous benefits gained due to our official
industry alliance. Among others, we have the opportunity to exchange experiences and know-
how between professionals. We would like to present one particular project which goes over and
beyond the traditional function of the association and which opens up an exciting opportunity
for IELA members to play a leading role in training future generations in the logistics industry.
Thierry Demeure, shortly retired from Ziegler Expo Logistics in Belgium, was delighted to send
his son Sebastien on a job placement, extremely well-organized by Ravinder Sethi with R.E. Rogers
India Pvt. Ltd., for 2 months as part of his final studies in logistics management. Sebastien has the
opportunity to attend 9 international exhibitions in Delhi, Bangalore and Mumbai. Following this
period, he will be leaving for Melbourne for a traineeship lasting 4 months at Schenker Australia,
arranged by Ron Koehler. They have a placement programme for approx. 40 students each year
and consequently take on students as full-time employees. There is no better way to transfer the
knowledge to next generations and to carry out an efficient recruitment process!
Of course the success of the placement project is also very much dependant on the enthusiasm
of the tutors involved in coordinating and defining the tasks and, more importantly, accompanying
the students. We recognize and highly esteem the willingness and commitment shown by
Ravinder Sethi at Rogers India and by Ron Koehler at Schenker Australia in this particular case.
We believe that there are only benefits to be gained from student programmes, OPS Club and Winter
Seminars. On reading about these very positive experiences, we hope that other IELA members will
be encouraged to start up a similar placement project in their company as soon as possible.
It is the IELA for which we are working: on the one hand we are an association, on the other
a brand recognized as a trade name for quality and professionalism. The tasks of our senior
members is to transfer their knowledge, experience, enthusiasm and drive to the younger
generations in order to promote global excellence in exhibition and event logistics. t
}}Call to action – Have your say! Send in your news, opinions, letters and pictures for publication and
stimulate debate. Contribute to the new column “Best Practice”, 150 words max to [email protected]
NEW DEVELOPMENT OF E.S.I. GROUP
After having merged with F.E.I. in January 2011,
E.S.I. Group integrated French company EXPO
PLUS as a subsidiary company last February.
The main activity of EXPO PLUS is the dedicated
assistance to key accounts companies of Defense
& Aeronautics industry, that participate to
international exhibitions or private shows, such
as round-trip demonstrations.
This new stage of our developing strategy allows
us to complete the range of the logistical
solutions we can provide to our customers and
agents, and to face with confidence the fast
changes of our industry and the new
requirements of our clients.
Our staff is therefore strengthened with new
skills : In complement to our global offer for
usual international fairs and exhibitions, split in
domestic / abroad events, we have now
specialized departments dedicated to special
industries or activities :
• Food & drinks
• Defense & aeronautics
• Nuclear & fossil energy
• Live shows
• Fine art shipments
• Industrial projects to / from C.I.S.
• Round-trips, private show rooms requiring
on-site assistance & maintenance
The EXPO PLUS team moved into our new building,
located within CDG airport area : we are now more
than 45 professionals, all dedicated to the Events
Industry, collaborating closely under the leadership
and management of Amaury CHAUMET.
The long term actions undertaken, the long-
standing support of our partners, and the
achievement of this new challenge consolidate our
leading position in France, for domestic and export
Our South African colleagues at La Rouxnelle Logistics & Consulting have proven their excel-
lence in the field of event logistics. Their reputation as real professionals led them to be ap-
pointed as sole clearing and forwarding agent by a number of large well-known events. Inter-
national companies rank among their customers. The company’s owner and founder Leon
Roux has industry experience dating as far back as 1985. We have succeeded in taking a
photo of him ‘on the job’ during one of those scarce moments when he is actually sitting
down for two minutes! Have a look at page 27.
The Malaysian company JIM Project & Expo Logistics has now been added to our list of
specialists in Asia Pacific. Enormous flexibility alongside modern custom-built machinery and ve-
hicles make them an irreproachable partner for your logistics project.
Last but not least: Korea Interlink Inc. (KOINK) joined IELA early April. KOINK was founded in
1994 and since then has been involved in the exhibition and event industry.
By joining the IELA network, we hope to reinforce business for our three new members and in
turn, learn from their extensive experience and professionalism which will be an enrichment for
our group and its activities around the globe.t
}}More information about our new members: Pages 27/28
}The 2011 Winter Seminar Class
General Assembly & Partnering Event
BARCELONA 27TH IELA CONGRESS
IELA}}REPORT696
A CHOICE OF VALUES27th IELA Congress & 1st IELA Partnering Event
Breaking All Records: From June 24th-29thThe floor is yours!Uninterrupted Networking with your worldwide counterparts in a unique environment: the Hotel ARTS in Barcelona.
Sunday, 24th Time Function Location14:00 - 20:00 Congress Registration Saló Albéniz
t.b.c. Informal WG Meetings To be advice by your WG Chairman17:00 - 18:00 Introduction for First Timers & New Members Saló Granados19:00 - 21:00 Welcome Cocktail IELA Congress, Reception Hotel ARTS - Café veranda
Programme
Monday, 25th Time Function Location07:00 - 08:00 Breakfast for Delegates & Companions Hotel ARTS - Café veranda 08:00 - 08:30 Registration to General Assembly Foyer Gran Saló Gaudí08:30 - 10:30 Welcome & Roll Call Gran Saló Gaudí
General Assembly & Transition- Chairman's Report- Legal Board Report - Treasurer’s Report Transition Presentation by IELA Chairman & LB Chairman Gran Saló Gaudí
10:30 - 11:00 Coffee Break Foyer Gran Saló Gaudí11:00 - 11:45 Conclusion of Transition Gran Saló Gaudí11:45 - 12:30 Working Group Reports Gran Saló Gaudí12:30 - 14:00 Lunch Foyer Gran Saló Gaudí14:00 - 16:00 Formal Networking Part 1 (1-2-1) Gran Saló Gaudí16:00 - 16:30 Coffee Break Foyer Gran Saló Gaudí16:30 - 18:00 Formal Networking Part 2 (1-2-1) Gran Saló Gaudí20:00 - 23:00 Host Dinner on the Beach El Gallito
Time Function Location07:00 - 08:30 Breakfast for Delegates & Companions Hotel ARTS - Café veranda 08:30 - 09:45 Working Groups Sessions Gran Saló Gaudí09:45 - 10:30 Working Groups Presentations Gran Saló Gaudí10:30 - 10:50 Coffee Break Foyer Gran Saló Gaudí10:50 - 12:30 Presentation on global State of Exhibitions
by Jochen Witt (Industry Expert) Gran Saló Gaudí
12:30 - 14:00 Lunch Foyer Gran Saló Gaudí14:00 - 15:00 Presentation on Sustainability
by Dr. Rowena Arzt (UFI - Director of Business Development) Gran Saló Gaudí
15:00 - 15:15 Coffee Break Foyer Gran Saló Gaudí15:15 - 16:15 Breakout Sessions Gran Saló Gaudí + Granados16:15 - 16:45 Breakout Sessions Presentation Gran Saló Gaudí16:45 - 17:00 2013 / 2014 Congress Presentation Gran Saló Gaudí17:00 - 17:15 Closing Address Gran Saló Gaudí20:00 - 24:00 Gala Dinner & Awards Night Xalet de Montjuic
Behind the scenes: We will enjoy a masterclass with Iker Erauzkin and his team in the historical Boquería market. We will prepare delicious “pintxos” and “tapas”, surprising our family and friends when back home.}}Enjoy this video: www.boqueria.info/aula-introduccio.php
General Assembly & Partnering Event
Programme
}}Both events are going to be an excellent exposure opportunity. In case you are thinking about sponsoring one of the events, please contact [email protected]
}}KEyNOTE SPEAKERS
Jochen Witt, President & CEO JWC, Cologne, Germany, is a much sought after
speaker and writer in the trade fair industry and related industries because of his
unique combination of long experience in the trade fair industry along with an
exceptional know how in the area of strategy and marketing consulting. Prior to
assuming his current position, Jochen held the position of President and CEO of
Koelnmesse GmbH from 1998 until April 2007. During that time he successfully
managed the international expansion of Koelnmesse’s portfolio, the expansion of the service business
and the modernization of the exhibition grounds in Cologne. Jochen was chairman of the European
Chapter of UFI from 1999 to 2005 and UFI President from October 2006 to October 2007.
In Barcelona Jochen will take a close look at the status of the current global economy and latest
development within the exhibition industry. His particular focus will be on markets in Europe, North
America, China and India. He will provide the audience with his views on future economies of selected
regions and the resulting prospects for the exhibition business. Jochen will also cover general trends
in the exhibition business and opportunities for the service industry.
Hand in hand towards sustainability is the topic of Dr. Rowena Arzt, Director of
Business Development UFI, Paris, France. To successfully organize exhibitions, many
different players need to work together hand in hand. This is also true when it
comes to sustainability. Sustainability is in the responsibility of all players involved
into the organization of a trade show. Based on UFI research, the presentation of
Rowena will illustrate some successful industry cases for sustainable development
within the exhibition industry. It will address challenges and highlight some of the current trends.
Dr. Rowena Arzt began her career as a research and teaching assistant at the Institute of Trade Fair
Management in Cologne, Germany, where she worked for seven years. There, Dr. Rowena Arzt was
involved in the development of the Institute, its programmes and services. She initiated a variety of
research studies and was responsible for the coordination of a number of consulting projects with
exhibitors, exhibition organisers and service contractors. Her career then took her to Koelnmesse as
Manager for its Corporate Development Department. In 2008 Dr. Rowena Arzt joined UFI, the Global
Association of the Exhibition Industry. In her position she is responsible for the associations’ event
programmes, for research and education programmes and government relations. t
From Airport by trainThe RENFE train service runs approximately every30 minutes to and from Barcelona airport to thecity centre. Travel time approximately 25 minutes.If travelling from the airport to the city centre youcan get off at Barcelona Sants, Passeig de Gracia orClot which is serviced by metro stops. From hereyou can change for the Barcelona metro under-ground system to go to your final destination. Ifyou are arriving into Terminal 1, a shuttle bus willtake you from outside of the terminal to the trainstation entrance.A single ticket to Sants Station costs 3.15 Euros +1.45 Euros for the metro. Alternatively you can usethe T10 Ticket for your journey to and from theairport to Sants Station. The T10 ticket costs 8.25Euros and can also be used for other journeys onthe buses and metro.
From Airport by taxiThe journey to the city centre will take you between20 to 30 minutes depending on road conditions. Ifyou are travelling from Terminal 1 rather thanTerminal 2, this will add an extra 4kms to yourjourney and take approximately 5 minutes more.Expect to pay around 25.00 Euros for the journey intothe centre from T2 and 30.00 Euros for your journeyfrom T1. There will also be an additional surchargecharge for each bag you're carrying. you will find ataxi rank outside any of the main terminals. Taxisoperate 24hours a day and are plentiful. All officialBarcelona taxis are black and yellow.
From Airport by personalized shuttleApprox. 20 mins; one way; EUR 160,-
For more information also check out www.iela-congress.com t
10 9
General Assembly & Partnering Event
11IELA}}REPORT69
PROGRAMME BARCELONA
6
Thursday, 28th Time Function Location07:00 - 08:30 Breakfast for Delegates & Companions Hotel ARTS - Café veranda
09:00 - 09:15
Welcome Address To IELA Chairman Gran Saló Gaudí
09:15 - 10:45 Networking (1-2-1) Gran Saló Gaudí10:45 - 11:15 Coffee Break Foyer Gran Saló Gaudí11:15 - 12:30 Networking (1-2-1) Gran Saló Gaudí12:30 - 14:00 Lunch Foyer Gran Saló Gaudí14:00 - 15:30 Networking (1-2-1) Gran Saló Gaudí15:30 - 16:00 Coffee Break Foyer Gran Saló Gaudí16:00 - 17:30 Networking (1-2-1) Gran Saló Gaudí19:30 - 23:00 Networking Dinner BOO Beach Club
Friday, 29th Time Function Location07.00 - 08:30 Breakfast for Delegates & Companions
09:00 - 14:00 various OptionsGolf Tournament Barcelona Golf ClubTour to Fira Barcelona Fira BarcelonaInformal Networking Hotel ARTS & Others
1st IELA Partnering Eventst1 arELA P I rinetnar tnevg Erin t
Wednesday, 27th Time Function Location09:00 - 15:30 Day Out - Excursion to Sitges Sitges
Be part of the Best Paella Competition ever!
19:00 - 21:00
Welcome Cocktail Hotel ARTS - Café veranda
1st IELA Partnering Eventst1 arELA P I rinetnar tnevg Erin t
}}Both events are going to be an excellent exposure opportunity. In case you are thinking about sponsoring one of the events, please contact [email protected]
}INDUSTRY - NEWSANALYSIS OF THE 2011 EXHIBITION INDUSTRY AND FUTURE OUTLOOK
About CEIRThe Center for Exhibition Industry Research (CEIR) serves to advance the growth, awareness and value of exhibitions and
other face-to-face marketing events by producing and delivering research-based knowledge tools that enable stakeholder
organizations to enhance their ability to meet current and emerging customer needs, improve their business performance
and strengthen their competitive position. For additional information, go to www.ceir.org.
INDUSTRY NEWS
INDUSTRY NEWS
IELA}}REPORT6914
}INDUSTRY - NEWS
}INDUSTRY - NEWS
The Mission is Recognition
Hats off to Mr. IELA MKT & PR Chairman, Kay Lohe with Cretschmar Cargo whosecured a two pages article about IELA on the Special feature LOGISTICS of theM+A Report, the leading German exhibition magazine and one of the bestexhibition & events sources of the world. Well done Kay! t
The International Exhibition Logistics Associates is a worldwide trade association dedicated to enhancing the professionalism of the transportationlogistics and freight handling segments of the event industry.IELA has 121 members in 47 countries…
To assist the pro-active approach of the IELA Executive Management, you the IELA members are asked to recommend specialist event logistics providers that you know deliver a quality service. Email the contact details of any companies that you would be prepared to sponsor for IELA membership.Email your recommendations to > [email protected]
Manuel MazziniInter ExpoLogistics Ltd, Switzerland
Achim RauserAgility Fairs, Germany
Markus SprecherTrans Impex, Switzerland
Gary SynerTransit Air Cargo, USA
Sandi TrotterTWI Group, Canada
James TsangUnitex Expo, China
}MEMBERSHIP WORKING GROUP
Hi Friends,
I am sure first quarter of 2012 keptall of you very busy with so manyevents happening all over the World.Now we all are preparing to meetagain at 27th IELA Congress to be heldat Barcelona from June 24 to June 29th.As envisaged this is also involving nonIELA members in the Partnering Eventand would throw opportunities to getnew members from areas where thereare no IELA members.
During period from my last report inSeptember 2011, as per directionsfrom Executive Director, Mr. GarySyner, accepted to be vice Chairman ofMembership Working Group. I lookforward to his valuable support inpersuing the objectives of MembershipWorking Group. Mr Ron Kohler, Mr H S(vicky) Bedi and Mr James Tsang optedout of this Group.
> No of enquiries received since lastreport: 32.
> No of application packs sent: 48 (32new enquires since new secretariat +16 reminders from former secretariat).
> No of applications received: 4.
> No of applications sent to Membershipworking group for review: 4.
> No of applications sent to BOM forapproval: 4 (La Rouxnelle + PelichetExpositions SA + JIM Project & Expo +Korea Interlink).
> No of new members approved byBOM: 3 (La Rouxnelle + JIM Project &Expo + Korea Interlink).
> No of rejections: 1 (Pelichet Expositions SA).
> No of new members: 3 (LaRouxnelle + JIM Project & Expo + Ko-rea Interlink).
> No of members confirmationspending: none.
There has been continued discussionsin the Group regarding recommendationsand views expressed by the members ofthe Group and response by BOM. With amember of BOM attached to eachWorking Group this issue seems to haveminimized as member of the BOM
attached to the Group represents theviews of members of the Working Groupto BOM and feed back on the response ofBOM is also received. This is a positiveresult out of discussions at Seoul. I amsure this process will continue to bringmembers of the working group to BOMand in turn to IELA objectives.
There are still concerns that thoughnew members are joining IELA we stillhave very little progress regarding gettingmembers from countries which are notrepresented at IELA as well as thosewhich are considered as White SpotCountries. Efforts on this front are beingmade by various members ofMembership Working Group and I wouldwelcome information regarding suchpotential applicants from countries inWhite Spot or the countries which anyone of you feel have potential exhibitionlogistic activities. We should discuss thisin detail at Barcelona.
Looking forward to see you all atBarcelona and move forward with ourGoals at IELA. t
Here’s some great news for allmember companies! The next edition ofthe IELA Winter Seminar 2013 will be heldon Wednesday, January 16th to Sunday,January 20th. The location will remain thesame at the Zürich Exhibition Centre.
According to the feedback frommember companies, the major benefitsoffered by visiting the show for theirstaff and students were as follows:
> An excellent networking opportunity> The possibility to carry out“benchmarking” with competitors andthe industry as a whole> To receive a unique training on thesubject of exhibition logistics> Focus on the actual work of freightforwarders and the competencies ofthe IELA e.g. marketing, on-siteoperations etc.> Take advantage of the professional
environment to enhance your team-building qualitiesThe IELA Winter Seminar is suitable for
the following target groups:> New employees (forwarders, on-site personnel, sales and marketing)> Experienced employees from newIELA member companies> All employees who seek moreknowledge for his/her daily tasksWe have experienced and specialized
personnel working in the organizationalteam for this event. I am particularlypleased to have several attendees fromthe last seminar in the Training WorkingGroup. By applying this first-handknowledge in our work, we can createan even better event in 2013.
Training is becoming ever increasinglyimportant for member companies intheir efforts to increase business andcreate efficient service processes. Ichallenge you all to work with us to
achieve maximum results. Support theTraining Working Group in reaching thefollowing objectives:
> the creation of new trainingseminars, focused on precise topicsadapted for more experiencedpersonnel as advanced training afterthe IELA Winter Seminar event> take the IELA Winter Seminar 2014to Asia.All your opinions, suggestions and
general comments are vital in our effortsto develop effective tools. After all, yourneeds are the basis for our work! I believethat we will be receiving a great deal offeedback from you before the IELAcongress in Barcelona. Save the datesJanuary 16th-20th 2013 and forreservations contact us under thefollowing address: [email protected]
James Ng (BOM DesignateMember), Transit Air Cargo, Singapore
Florence NgAgility Logistics, Singapore
Surjeet SinghR E Rogers, India
Simona SteppichBTG, Germany
Nat WongAgility Logistics, Singapore
Binbin XuBaltrans, China
The Progress of Professionalism!
I welcome the opportunity in thiscolumn to join with all of my fellowIELA colleagues, once again, asChairman of the Organiser and venueWorking Group. It’s been a while. Evenso, “standing back” from the Groupover the past years has provided timeto reflect and provide perspective onthe activity and purpose of the Group.
I suppose most of you are familiarwith the ‘Mission is Recognition’theme coined to act as a motto for theGroup. yes, I believe the task of thisGroup is to propagate the IELA ‘Brand’to the International Exhibition/EventsIndustry; a Brand 27 years in themaking. We are a Brand whichrepresents, to this particular BusinessCommunity, an Association ofInternational Exhibition Logisticsexperts of the highest order.
It goes without saying that ourservices are an integral component ofany successful Trade Fair or Event. Buttoo often, because it’s so obvious andtaken for granted, it’s not said. Weshould say it.
So, one way to “say it”, I wouldsuggest is that an ultimate goal forthis group is to establish a reciprocalweb link with every meaningfulIndustry Association, GovernmentalBody pertinent to our Industry. That’sthe first part of the equation.
The second part is IELA MemberBenefits produced by the Group’sactivity. This issue has arisen as aquestion from time to time. I suggestthe answer is simple: each and everyIELA member has to take advantage ofthe IELA ‘identity’ the Group is helpingto establish through its efforts. TheGroup will help ‘open the door’; it’s upto the ingenuity and professionalismof each member to take advantage ofthe introduction.
If IELA members didn’t have thisprofessional expertise, they would not
be IELA members.
To provide a reference point and amodel for Industry inclusion in each ofour markets, I cite my recent activitywith the new series of ExhibitionSummit Meetings in the US.
These are the types of IndustryBodies that IELA is in concert withhere in the US:
> American Business Media> Center for Exhibition Industry
Exhibitors Association> International Association of
Exhibitions and Events> The International Association
of venue Managers> The International Center for
Exhibitor and Event marketing> The International Union of
Painters and Allied trades> Major American Trade Show
Organisers> National Association of
Consumer Shows> Professional Convention
Management Association> Society of Independent Show
Organisers> Trade Show Exhibitors Association> United Brotherhood of
Carpenters and Joiners of America
The list does not include pertinent USGovernmental agencies whichcompose another entire category forpotential business.
I would suggest that we can use thislist to provide a model to ascertain ifthere are comparable Associations in
each of our countries and “seek toconnect”.
Many in IELA might ask, “what doesall this contact in the US have to dowith me in my country?” Well, as Iexplained to all of these Associationrepresentatives, 96% of IELAmembership is OUTSIDE the US. (Thissame statistic can be said for most IELAmembers in their countries.) Most ofour membership will be probably beconcerned about shipping their clientsinto the US. For that reason, IELA clientsrepresent business to theseAssociations. IELA clients “buy space”in US Shows. These Associations aredoing everything they can to advocatefor easing of travel and visa restrictionsso they can increase their overseasmarket share for their Shows.
I also explained to them that ouroverseas IELA membership can act as aresource for them in their particularcountries for, in many cases, more thansimply exhibition logistics i.e. stand-builders, auxiliary services etc.
IELA Recognition has beenestablished to the degree that IELA wasinvited to participate in theseExhibition in Summit Meetings to standon equal terms with these majorAssociations and recognized as animportant, integral component of theInternational Exhibition Industry.
If asked why an Association should“hyper-link” with IELA, my answer is:
To PROMOTE THE PROGRESS OFPROFESSIONALISM IN OUR INDUSTRy.It’s difficult for an Association tologically deny that.
More on the specific goals andactivities of the Industry SummitMeetings later. See you soon! t
Bas Oversier A.J. van Deudekom B.v., The Netherlands
Christoph RauchBTG Messe-Spedition GmbH, Germany
Claudia AlmeidaWaiver Logística Brasil Ltda, Brazil
Farook Al ZeerSalem Freight International, UAE
Georges HarbBCC Logistics, Lebanon
Jihad KhouryAirlink International, U.A.E
Manuel MazziniIEL Inter ExpoLogistics Ltd, Switzerland
Michael BeckersAirways Freight Corp, USA
Samer DarwishNazha & Darwish, Syria
Tijen OzerIda Expo, Turkey
Ziad HarbBCC Qatar, Qatar
}STANDARDS WORKING GROUP
It’s that time of the year again
Well, firstly it seems like the year hasonly just started, and when you turnaround, it’s April already.
Just like that, in a blink of an eye. Well,well, where did that time go again?
Anyhow, whilst we are all playingbusy bees, we still somehow managedto get to the Standards Surveys, and it’sgreat to see that we do haveconsistency on certain levels.
First of all, let us give you theoverview by comparing the last 3 years– so here the number of responsesreceived for 2009, 2010 and 2011.
Site Agents Export Agents
2011 668 654
2010 594 735
2009 516 644
As you can see, the number of surveysfor “Site Agents” had quite a dramaticspike – great news indeed! Unfortunatelynot the same can be said for the “ExportAgents”, here the numbers went down(yet not as far down as in 2009).
Nevertheless, overall this shows apositive participation – which we hopewill even increase more next timearound, with our new surprise for you instore (stay tuned… and check out theend of this article).
Before we get to that topic though, havea look at the ratings as such. Here we go:
The single figures as well as theaverage figures don’t show much of adifference to the figures from theprevious years.
For “Site Agents”, the average resultin 2010 was set at 5.261, now in 2011we see 5.22. Quite similar.
Same for the “Export Agents”, withan average of 5.187 in 2010 comparedto 5.11 in 2011.
It is good to see the consistency,which shows that we truly can beproud of the quality each of ourmembers stands for.
And “quality” is one of the hot topicsthat our Working Group has beendiscussing over the last few months.
We had some very good input,looking at the options of takingknowledge out of the processes andprocedures of other entities, such asISO, FIDI, FAIM and more, for example.Driving “Quality” within IELA must be akey focus for us, and the way we goabout it is crucial for its success.
The outcome must be a benefit forall members, and the process cannotbe a burden. We need to look at allpro’s and con’s of the various processesto establish what’s the most useful,effective and sensible way ofemphasising “Quality @ IELA”.
In all our discussions, we havereached one major milestone – we didmanage to agree on some revised
questions for the Standards Surveys.
The overhaul was a long timecoming and truly necessary, weneeded something that could reflectmore of our day-to-day business,something more user friendly.
There is more background to that, forexample connecting the new set ofquestions for the Surveys to the newStandards of Performance…so as youcan see, quite a bit to discuss inBarcelona.
Last but not least, as “OutgoingChair” of the Standards Group, I wouldlike to thank every single member –past and present – for their great inputand dedication. Without your effortsand dedication we would not haveachieved all of what we did in the last4 years, and I thoroughly enjoyedbeing part of such a great team.
THANK yOU!A big thumbs up for Mariane, who –
as the vice Chair within our Group – hasalready shown great dedication todrive the ideas from the StandardsGroup even further.
I know for sure that Mariane is theperfect choice to be the future Chair ofthe Standards Group, and I do want towish her personally all the best for therole. Passing on the “reigns” inBarcelona will be easy, knowing thatMariane will lead the team in future. t
All the best! Sabine Schlosser
WORKING GROUP NEWS
IELA}}REPORT6924
}}2011 SURvEy RESULTS
SITE Agents 20111 Were you satisfied with the confirmation of shipment arrival 5.0292 Were you Satisfied with removal, storage and return of empty cases? 5.1943 Quality of site agents Shipping Instructions & Deadlines? 5.3934 Accuracy / ease of use of tariff/quotations? 5.2195 Was freight delivered on-time as requested? 5.3946 Were you satisfied with the efficiency and accuracy of the final billing? 5.1237 In general the level of service I received from On-site agent was:? 5.2028 Quality and efficiency of on-site labour? 5.191
Average 5.22
EXPORT Agents 20111 Were you satisfied with the Export Agents on-site instructions? 5.0992 Were you satisfied with the export agents pre-advice instructions? 5.1423 Was the site representative (if applicable) knowledgeable and efficient? 5.3244 What was the quality of the disposal instructions? 5.035 Did the export agent settle your final billing on time and to your satisfaction? 4.9386 In general the standard of service I received from the export agent was 5.12
Average 5.11
"value Added Tax (vAT) is paid forby citizens, collected by businessesand accounts for over 20% of nationalrevenues. It therefore has a significantimpact on every single EU citizen.However, it is now 40 years since theEU vAT system was first set up, andthe regime no longer fits with ourservice-driven, technology-basedeconomy. The time has come for anambitious vAT reform." said AlgirdasŠemeta, Commissioner for Taxation,Customs, Anti-fraud and Audit.
In Europe, the desire to updateoutdated regulations appears to behigh on the agenda. In a EuropeanCommission Press release dated 6December 2011, it was stated thatone of the overriding objectives of theEuropean Commission is that the vATsystem must be more workable forbusinesses.
A more workable system meansgreater integration, as far asexhibition forwarders are concerned,between member states. Shipmentsarrive from all corners of the world forexhibitions throughout the communityand many of those shipments areintended for sale, especially in thecase of capital equipment. The currentsystems and procedures to transferbetween member states is inefficientand complicated. While some of ourmembers (Site Agents) receiverevenue from Bond fees and Transit
security fees, some of us (ExportAgents) would like a more simple wayof transferring sold goods direct fromthe venue rather than having totransfer under T1 status.
Unfortunately, the deadline for theproposed simplification of EU customsprocedures has been postponed fromthe planned implementation date ofJune 2013. The Modernised CustomsCode has now been re-titled the“Union Customs Code” and the earliestexpected date for implementation willnow be the end of 2017, though aworst case scenario has beenestimated as late as 2033.
IELA, by way of the CustomsWorking Group, is looking at ways toactively engage with policy makersand contribute towards changes thatmay benefit our members.
The World Customs Organization(WCO) is celebrating it 60thanniversary and has designated 2012as the “year of Connectivity”. The WCOis the same as any other internationalcommunity, much like ourselves,trying to find ways to progress andimprove on the systems that are inalready in place. We live in a world ofinstant access to information viaglobal communication and it is a littlefrustrating that we all work in our ownparticular ways, without any commonintegration of systems.
However, as Mikuriya San quiterightly states in his recent report tothe WCO “ “As a community, it isimperative that we continue to furtherand enhance….instruments, tools,activities and partnerships in order tostrengthen connectivity……”.
It is incumbent on us all to try andfind ways to share and exchangeinformation that is relevant to theway we operate and to consistentlyimprove our overall efficiency withthe ultimate goal of providing anever-greater level of service to thepeople, companies and organizationsthat rely upon our services. As aworking group, we are looking atways of enhancing the CustomsManual and look to the wholemembership to contribute inachieving this goal. t
The last half year’s activities in thePR & Marketing Commitee
I actually refused the first request tobecome Chairman of the IELA PRWorking Group! It was very soon afterhowever that I realized that this joboffers an interesting opportunity. I amdedicated now to reviving the PRWorking Group in its comeback (it wasMaria Lorenz of BTG who originallyfounded the PR working group).
Faced with the challenge of findingmembers for the group, although theIELA congress had already taken placeand the report had been publicised, Ibegan the campaign by contacting long-standing IELA friends and succeeded inrecruiting the team of 6 colleagues :Ben Wang, vicki Bedi, John Harrisson,Bill Langworthy, Evelyne Duval andDaniela Romaniw.
So we started the project: to behonest, we had not as yet identifiedthe major tasks of our job in theWorking Group so we spent the firstmonths analyzing the IELA homepagein order to establish ways in which touse this medium of promotion to itsfull. We were pleased to find lots ofinteresting facts to help us and a greatdeal of potential.
The full restructuring of the homepagewill obviously take a while to complete.
We are currently not in the position topresent the new homepage but we arevery interested to hear your comments,opinions and wishes for the future IELAwebsite. Please feel free to contact mewith your suggestions on the IELApresentation on the worldwide web [email protected]
The main purpose of the PR- andMarketing committee is to efficientlyand effectively publicise IELA all overthe world! This means that we arelooking for sound and interestinginformation, news and facts for theIELA report, its newsletter and otherrelated publications. If you think thatyou have a newsworthy event to talkabout, an interesting experience toshare with us or simply importantinformation you want to publicise fromthe exhibition world (organiser,exhibitor, standbuilder, forwarder,etc.), lease do not hesitate to contactour committee. We appreciate yourinput!
In addition to the daily activities ofthe Working Group, we would like todraw your attention to the fact that wework very closely with other workgroups and projects:
> if the Organiser’s Committee wantsto get in touch with organisers, theirfirst contact is with us in order toinform them on or provide them
with the available tools to do so (e.g.a publicity film is in the planning, theconcept for a brochure is in theprocess of being developed etc.).
> If the Standards Committee plansto improve the quality standards andpresent these as IELA strong points,we as the PR Working Group willensure the publication of thisinformation in variety of medium.
> last but not least, if the CustomsCommittee would like to publish thecustoms rules in each country, myfriend Michael can seek our adviceon how to do this in a structuredway.
We invite all members of IELA tocontact us if you have a forthcomingproject and seek advice and support.Our door is open to you all!
We will be dealing with a lot of newactivities in the coming months. As wehave only just started up our group, wewelcome new active members as“staff” for the future. Contact us if youare interested.
Let´s start in Barcelona: join ourgroup and let us present IELA togetherto the world. t
Kay Lohe
}PR & MARKETING WORKING GROUP
WORKING GROUP
IELA}}REPORT6926
27IELA}}REPORT69
WELCOME NEW MEMBERS
NEW MEMBERSWe are pleased to welcome the followingnew members:
}} LA ROUXNELLE LOGISTICS AND CONSULTING
CONTACT DETAILSMr. Leon Roux381 Nevada Crescent,Pretoria, South AfricaT. +27 12 991 7580F. +27 12 991 7899E. [email protected]. www.larouxnelle.co.za
HONORARy MEMBERSMr. Stephen J. BARRyMr. Ron BERRyMr. Hans BRAUCHLIMr. Karl BUEHLERMr. Thierry DEMEUREMr. Dieter FRAEULINMr Greg KEHMr. Jean-Paul MOSERMr. Ravinder SETHI
IELA currently has 121 members in 47 countries worldwide.
Please note that the IELA Secretariat has included all recent changes in contactdetails in the new IELA membership list available on www.iela.org
Email [email protected] with all amendments to your company details.
}} NEXT IELA REPORT Summer 2012 (No 70) – Email your articles to [email protected]
}}Future IELA Events
27th IELA CONGRESS & GENERAL ASSEMBLYJune 24th- 27th in Barcelona
The annual IELA Congress is one of the biggest gathering of exhibition and eventlogistics specialists. For more information please contact [email protected] t
}}Future IELA Events
1st IELA PARTNERING EVENTJune 27th – 29th in Barcelona
This event will be indeed a great opportunity to develop your business. For more information please contact [email protected] t
}}Future IELA Events
WINTER SEMINAR 2013January 16th – 20th in Zurich
The Winter Seminar will return to Zurich. Erkki Koski and Daniel Bataller are alreadyvery busy preparing the event. For more information please [email protected] or [email protected] t
}}Members Resignation
Société des Entrepôts vevey SA, vevey - SwitzerlandSunjin Shipping & Air Cargo Co., Ltd., Seoul - Korea Trasnatur SA, El Prat de Llobregat, Madrid, valencia - Spain t
}}Members Moves
Under this heading, we publish internal news from our members such asappointment, change of telephone or telefax numbers, new e-mail addressesand change of contact details. Please note that the IELA Secretariat has includedall recent changes in contact details in the new IELA membership list availableon www.iela.org t
ADVERTISE HERE
To advertise in this magazineplease contact Elizabeth NiehausOn [email protected]