- 4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 1 Consumer’s Perspective on Broadband Internet Performance: Asia’s Broadband Quality of Service Experience Indicators APECTEL 47th, BALI , INDONESIA, Wednesday, 24 April 2013 Yohanes Sumaryo Director of ICT Indonesia Telecommunications Users Group www.id-tug.org
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- 4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 1
Consumer’s Perspective on Broadband
Internet Performance:
Asia’s Broadband Quality of Service
Experience Indicators
APECTEL 47th, BALI , INDONESIA, Wednesday, 24 April 2013
Yohanes Sumaryo
Director of ICT
Indonesia Telecommunications Users Group
www.id-tug.org
4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 2
What Broadband consumer want
How we tested
Services Gap
Prices Gap
Bridging consumer expectation
Train of thought: Open up for universal Broadband services
Agenda
4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 3
Communication anytime, anywhere Willingness to pay services Ability to pay services Technology agnostics
What Broadband consumer want
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Throughput: useful upload/download speed Latency: delays when voice packets
transverse the network Packet Loss: the number of packets that
does not reach the destination Jitter: uneven latency and packet loss
How we tested – Dimensions of Quality of Service (QoS)
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Services Gap
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Services Gap International Download speed –not all promises are met
4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 7
Services Gap Latency (Round trip time) – ping time to International server
4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 8
Services Gap Mobile Broadband – using 3G USB dongle or 3G-WiFi
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Services Gap Mobile Broadband – Downlod speed from International server
4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 10
Services Gap Mobile Broadband – Downlod speed actual vs advertised
4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 11
Services Gap Mobile Broadband – ping time to International server
4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 12
Services Gap Fixed and Mobile Broadband – Local and International download speed
4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 13
Prices Gap Cost of transfer in US$ per GByte of data on most common package–
published rate . International data roaming -1000x
4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 14
Bridging consumer expectationrices Consumer want to send more and more data at the same or even
lower prices – traffic and revenue de-coupled
4/19/2013 Indonesia Telecommunications Users Group ( IDTUG ) 15
Train of thoughts: Open up for universal Broadband services
Single pricing for domestic, regional or International Broadband Services Economic vs Technological issues Internet as one entity Multiple stakeholder Regulator concern