- 07/02/22 Indonesia Telecommunications Users Group ( IDTUG ) 1 Consumer’s Perspective on Broadband Internet Performance: Asia’s Broadband Quality of Service Experience Indicators APECTEL 47th, BALI , INDONESIA, Wednesday, 24 April 2013 Yohanes Sumaryo Director of ICT Indonesia Telecommunications Users Group www.id-tug.org
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- 04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 1
Consumer’s Perspective on Broadband Internet Performance:
Asia’s Broadband Quality of Service Experience Indicators
APECTEL 47th, BALI , INDONESIA, Wednesday, 24 April 2013
Yohanes SumaryoDirector of ICT
Indonesia Telecommunications Users Group www.id-tug.org
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 2
What Broadband consumer want How we tested Services Gap Prices Gap Bridging consumer expectation Train of thought: Open up for universal
Broadband services
Agenda
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 3
Communication anytime, anywhere Willingness to pay services Ability to pay services Technology agnostics
What Broadband consumer want
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 4
How we tested – widely available test
LOCAL SPEED
INTERNATIONAL SPEED
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 5
How we tested – automatic test(LirneAsia developed by Prof Timothy Gonsalves of IIT Madras)
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 6
How we tested – automatic scheduler(LirneAsia developed by Prof Timothy Gonsalves of IIT Madras)
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 7
Throughput: useful upload/download speedLatency: delays when voice packets
transverse the networkPacket Loss: the number of packets that
does not reach the destination Jitter: uneven latency and packet loss
How we tested – Dimensions of Quality of Service (QoS)
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 8
Services Gap
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 9
Services GapInternational Download speed –not all promises are met
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 10
Services GapLatency (Round trip time) – ping time to International server
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 11
Services GapMobile Broadband – using 3G USB dongle or 3G-WiFi
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 12
Services GapMobile Broadband – Downlod speed from International server
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 13
Services GapMobile Broadband – Downlod speed actual vs advertised
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 14
Services GapMobile Broadband – ping time to International server
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 15
Services GapFixed and Mobile Broadband – Local and International download speed
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 16
Prices GapCost of transfer in US$ per GByte of data on most common package–
published rate . International data roaming -1000x
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 17
Bridging consumer expectation Consumer want to send more and more data at the same or even lower prices – traffic and revenue de-coupled
04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 18
Train of thoughts: Open up for universal Broadband services
Single pricing for domestic, regional or International Broadband Services
Economic vs Technological issuesInternet as one entityMultiple stakeholderRegulator concern
EXISTING REPORTING SYSTEMEXISTING REPORTING SYSTEM