ICTs in support of knowledge management

Communication Communication Technologies in Support Technologies in Support

of Knowledge Sharing of Knowledge Sharing and Managementand Management

Experiences ranging across:Experiences ranging across:•Countryside AgencyCountryside Agency

•United Nations Office on Drugs and CrimeUnited Nations Office on Drugs and Crime•United Nations World Food ProgrammeUnited Nations World Food Programme

•IFRC/RCIFRC/RC•OtherOther

October 2007By Nadejda Loumbeva

Overview

Who Am I? Experiences Questions

Who Am I?

Nadejda Psychology Human-Computer

Interaction IOs Technologies and … People, Business

Processes and Organisational Goals

Countryside Agency (Natural England) Natural England works in Britain for people, places and

nature to conserve and enhance biodiversity, landscapes and wildlife in rural, urban, coastal and marine areas.

2002 Three Learning Networks KM using ICTs Lessons learnt:

Facilitation is key. The ICT solution is … NOT so important.

Lessons: Five Enablers for Managing of Knowledge Using ICTs Allow for learning to emerge from within the

knowledge community Manage the distinction between information and

knowledge Create conditions for sharing of and learning from

both the explicit and tacit components of knowledge

Enable group learning as much as individual learning

Treat knowledge as part of action and not as a possession

United Nations Office on Drugs and Crime UNODC is mandated to assist Member States in their

struggle against illicit drugs, crime and terrorism.

2005 Automated Donor Assistance

Mechanism (ADAM) Technical Assistance Project coordination

Lessons learnt: Knowledge is not in the tool. For the tool to be used, there has to be a

community.

Who is he Talking to?

United Nations World Food Programme

2006 – 2007 Change Management (Global Staff

Survey) Internal Communications Electronic Discussion Forum

Challenge: Channel informal talk into a constructive purpose

Lessons learnt: Business Processes are essential. Trust between management and staff is key.

Aim: Connect Staff Across Geographical Distances

Reality: The people and the Technology Did Not Integrate

International Federation of the Red Cross/Red Crescent The world's largest humanitarian organization whose

mission is to improve the lives of vulnerable people by mobilizing the power of humanity.

2007 Support intra-organisational networks of

people with IT and ICT tools Membership Organisation

Lessons learnt: Enable bottom-up and facilitate top-down. Agree on what is an effective network. Align network purpose with organisational purpose.

Other Examples

International Labour Office Knowledge Strategy Integrate knowledge with IT and HR

Partnerships Numerous Organisations among organisations Same challenges

What We Talked About …

Countryside Agency UNODC WFP IFRC/RC ILO and partnerships

Thank you

QUESTIONS …?QUESTIONS …?

Contact Information

Nadejda Loumbeva nadejda_loumbeva(at)yahoo.co.uk00359 (0)888705424Skype: Nadia_753http://www.linkedin.com/in/nadejdaloumbeva