ICT Indicators in the Arab Region Khalil ABURIZIK ITU Regional Officer for Human Resources Development for the Arab Region [email protected]Capacity-building Workshop on Information Society Measurements : Core Indicators, Statistics, and Data Collection Beirut 7-10 June 2005
Capacity-building Workshop on Information Society Measurements: Core Indicators, Statistics, and Data Collection Beirut 7-10 June 2005. ICT Indicators in the Arab Region. Khalil ABURIZIK ITU Regional Officer for Human Resources Development for the Arab Region [email protected]. - PowerPoint PPT Presentation
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ICT Indicators in the Arab Region
Khalil ABURIZIKITU Regional Officer for Human Resources
Last Update Dec 2004 Last Update Dec 2003 Last Update Dec 2002
Our experience with data collecting
36% answer in month from demanding the data 18% answer after the reminder ML per employee, Faults per 100 ML per year and DSL subscribers are least
to be answered K (000), M(000000) and B(00000000) are sometimes confusing Many administration suddenly complain that their data is not up to date just
when they need that Companies are reluctant to release their number of actual subscribers We have focal points and official contacts. Operators and regulators do not follow the ITU forms, definitions or that info is
restricted
Areas covered in the 50 Telecom Indicators
Telephone Network Other services Quality of Service Traffic Tariffs Revenue Staff Investment
NOT YET coveredin the Arab Region Office statistics
What is your priorities? Who will do it? What kind of data bases ?
Telephone network
Telephone main lines in operation Total capacity of local public switching exchanges Main lines connected to digital exchanges Main lines which are for residential use Main lines in urban areas Public pay phones Telephone main lines in operation Number of localities with telephone service
Other services-> Mobile services
Number of telex subscribers Cellular mobile telephone subscribers Radio pager subscribers Leased circuits Public data network subscribers Videotex subscribers ISDN subscribers Digital cellular mobile telephone mobile subscribers Mobile data subscribers Population coverage of mobile network
Other services-> Data services
Number of telex subscribers Radio pager subscribers Leased circuits Public data network subscribers Internet subscribers Internet users Community access centers / terminals centers Wireless Local Area Networks (WLAN) Subscribers, Number of Hotspots
Quality of Service
Waiting list for main lines Percentage of telephone service faults cleared by next working day Percentage of calls which fail Telephone main line faults Percentage of calls for operator service answered within 15 seconds Complaints per 1000 bills Customer satisfaction rate
Traffic
Local telephone traffic National telephone traffic International telephone traffic National telegrams International outgoing telegrams National telex traffic International outgoing telex traffic Dial-up Internet traffic Fixed to mobile traffic Mobile traffic International Internet bandwidth
Tariffs
Telephone service installation charge Telephone service monthly subscription charge National call charges International call charges Mobile communications charges Leased line charges Packet-switched data communications network charges Local telephone service Internet tariffs
Staff Total full-time staff in telecommunication services Total full-time staff in telecommunication services
Revenue Total revenues from all telecommunication services of which: Revenues from telephone service Revenues from telegrams and telex services Revenues from other data/text services Revenue from leased lines Revenue from mobile communications services Other revenues
Costs->Value-added
Total expenditure for telecommunication services of which: Operational expenses Net interest payments/receipts Taxes Depreciation Other expenditures Value-added Salaries Interest on loans Dividends Retained profit
Investment
Total annual investment in telecommunications, including land and buildings Total annual investment in telecommunications, excluding land and buildings
1. Annual investment in research and development2. Annual investment in telephone switching equipment
Total annual investmenta) Foreignb) Mobilec) Fixed