ICT driven innovation for Public Service Moderniation

MOLDOVAICT driven innovation for Public Service Modernization

Moldova ICT Summit 2016Chisinau, April 28, 2016

GOVERNMENT OF REPUBLIC OF MOLDOVA

CORNELIA AMIHALACHIOAE

Moldova e-Government Center

E-TRANSFORMATION – SUPERSONIC AGENDA

Governance e-Transformation:

not an island of efficiency and innovation, but

an engine to drive, enable, streamline other reform flows

E-TransformationE-TRANSFORMATION: INNOVATION ON BOARD

Transparency & accountability

Help to combat corruption

Cut endless line for public services

PUBLIC SERVICE:

from burden to being a benefit

from headache to a flawless process

BURDEN BENEFIT

INNOVATION FOCUS - PUBLIC SERVICE REDESIGN

Digital Services

Information Security

IT capacity building

Favorable Regulatory Framework

Innovative technology

Intelligent IT investment

Data center consolidation

Public services reengineering

Enterprise architecture

Cloud

Interoperability

Modern Access

Channels

Government Technology Strategy Government Decision nr. 710, 20.09.2011

OUR MANDATE

E-GOV INFRASTRUCTURE FOR SERVICE REDESIGN

ELECTRONIC SERVICE

SECURITYAND IDENTITY

ELECTRONIC PAYMENTS

ELECTRONIC MESSAGING

HOSTING

DELIVERY

CLIENT SUPPORT

DIGITALSIGNATURE

INTEROPERABILITY

REINVENTING THE GOVERNMENT

Use – Reuse the existing eGov infrastructure

Reengineer. Simplify. Unify.

Interoperability (Data has to run, not people)

!!! Customer-DRIVEN culture !!! C0-CREATION

Digital by Default

Framework

DIGITAL BY DEFAULT FRAMEWORK

Security by design

Mobile by default

Content Portability

Open Data by defaultAPIs

Cloud First

Shared by default

G4C / G4B PUBLIC SERVICES PORTAL

www.servicii.gov.md launched in May 2012

Version 2.0 under CO-CREATION CURRENTLY

Informative component: 508 service passports

Interactive component: access to 129 e-services

> 800,000 visits> 500,000 visitors.

AUTHENTICATION AND ACCESS CONTROL SERVICE

Launched in May 2013. Unified Single Sign-on. www.mpass.gov.md: mobile signature, digital certificate, user name & password.

25 IS already integrated, other 7 in process

Fully operable from Sept. 17, 2013

No fees for citizens! 4 payment schemes

GOVT ELECTRONIC PAYMENT PLATFORM WWW.MPAY.GOV.MD

E-PAYMENT

2 million transactions processed Integrated: 18 payment providers; 18 public service providers; > 50 services

MCloud Platform fully operable from February 14, 2013Phase II / Cloud in a box solution implemented.

35 public authorities migrated more than 120 info systems to the Platform

Infrastructure as Service

Platform as Service

Software as Service

“Best Cloud Project in Central Eastern Europe”, awarded by Hitachi – Nov. 9, 2012

MCLOUD & CLOUD FIRST POLICY TECHNOLOGICAL PLATFORM

MOBILE DIGITAL SIGNATURE

Launched: Sept. 2012. PPP with mobile operators. Digital signing & time stamping. MSign - signing of various digital content: web forms, offline documents, images.

1.35 mln transactions

68 thou individual users of Mobile e-ID

25 Info Systems integrated with MSign

GOVERNMENT INTEROPERABILITY PLATFORM

MConnect – the core of GeT Agenda&Public Service Redesign

PILOTED SINCE JULY 2014

60 data exchange projects

> 2 mln transactions

Data has to run, not citizens

Enterprise Content Management Platform

ECMP aims to serve as a platform for easy (no-code) creating of new typical applications and Info Systems, mainly for registers, authorizations, appointments.

Launched in December 2013.

First 4 Information Systems developed based on ECMP (2013-2016):

1. Common Water Use Authorization System

2. State Register of Inspections

3. Digital Agricultural Register

4. e-Transportation Authorizations (international auto transportation of goods & passengers)

ICT AS A PROMOTING TOOL OF OPEN GOVERNMENT:

• OGP Membership since 2011

• 1st Public Sector Expenditures e-Database BOOST (2011)

• Open Data Portal www.date.gov.md (April 2011): 896 datasets, 48 public authorities, 1.4 mln downloads, corporate data (3rd place in the World OCD ranking), enabling frameworks, app contests etc.

• Social Media Guide for public entities

• Open Data Coordinators in CPA bodies

• e-Participation Portal (2010) – upgrade planned

• Open Contracting & e-Procurement – in process

2015 NATIONAL ANNUAL SURVEY ON GET PUBLIC PERCEPTION

79% of respondents in 2015 (vs. 58% in 2012) support Gov e-Transformation

78% of respondents in 2015 (vs. 56% in 2012) consider GeT Reform as being important

Cca 70% (vs. 57% in 2012) of respondents are willing to access e-services via PCs, while 58% (vs. 40% in 2012) - via mobile phones.

70.2% are confident (from average to full) in e-services’ quality

2015 NATIONAL ANNUAL SURVEY ON GET PUBLIC PERCEPTION

CORE BENEFITS GENERATED BY GOV E-TRANSFORMATION

63% of respondents in 2015 (vs. 48% in 2012) are confident that eGovernance has important advantages, brings benefits

2015 NATIONAL ANNUAL SURVEY ON GET PUBLIC PERCEPTION

Signals from Public Perception Studies:

Disproportions in:

- demand for central and local public services- level of quality, satisfaction- rhythm of e-transformation in sectors, Local PAs- e-services demand vs. offer- awareness on Personal Data Protection in online G2C/C2G interaction

CAPACITY TO E-INNOVATE IN THE PUBLIC SECTOR

19 central PA authorities institutionalized CIO Dept./Offices >50 CIOs and >40 Coordinators for Open Data in the CPA authorities

MiLab – Social Innovation Lab (UNDP MD & eGovCenter) > 3,700 public servants trained in e-Governance

INSTITUTIONAL LEADERSHIP AS MAIN DRIVER

THE BEST FRIEND AND WORST ENEMY OF INNOVATION IN GOVERNMENT IS THE GOVERNMENT ITSELF

RETHINKING GOVT: SYNERGY & NON-LINEAR SOLUTIONS

TRANSCENDING BOUNDARIES

INTERACTION:

CITIZENS BUSINESSES

GOVTNGOs

MEDIAINTEREST GROUPS

ACADEMIA

INNOVATION:

DIGITALSOCIALPOLICY

BUSINESSCULTURAL

HOW TO CAPITALIZE ON EXSTING EGOV INFRASTRUCTURE?

MOST MODERN TOOLS ARE AVAILABLE

HOW TO CAPITALIZE ON EXSTING EGOV INFRASTRUCTURE?

THEIR PROPER USE, INTEGRATION, UPTAKE, ADVOCACY

10 “GO” TO CAPITALIZE

GO

• SECTORS• LOCAL • SMART IT INVESTMENTS • INTEROPERABILITY • SERVICE REDESIGN• CO-CREATION• INSTITUTIONAL REMAPPING• SYNCHRONIZING REFORMS• PARTNERSHIPS • VARIETY OF ACCESS POINTS

Contact information:

Cornelia AmihalachioaePerformance & Social Innovation OfficerMoldova eGovernment Center: www.egov.md

e-mail: [email protected] [email protected]

THANK YOU!