ICT Acssessment Report

7/28/2019 ICT Acssessment Report

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1

Partner ICTsAssessment Report

Name of Partner

Organisations

ZACRO, ZAPSO,ZNCWC and

NECTOI


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IntroductionAn assessment was done on Progressios Comic Relief funded partners

(ZACRO,ZAPSO,ZNCWC and NECTOI) in order check the organisations level of

maturity in the use of ICTs (Information and Communication Technologies).Progression believes that the appropriate use of ICTs can increase the efficiency and

effectiveness of each partner organisation, can help bridge the digital divide and can

act as a springboard to enable them to do things which would be impossible without

this technology.

We identified four maturity levels for assessment purposes: Non-existent computer infrastructure Early stages Intermediate Advanced

We applied these maturity levels to each of the following areas: The technological infrastructure: this includes computer architecture, network

infrastructure, telecoms and internet access. Required resources: these includehuman resources, management and finances and external support

The level or sophistication of the use of computers within your organisation is ofprimary importance.

NGOs utilise skills and resources to carry out operational processes linked to:- Applications- Stakeholder communications- Web utilisation

Progressio Development Workers went through all the areas with the each partner to

decide which areas they want to improve. The idea was to pick the lowest hanging

fruit first i.e. improve those areas where the most benefit is gained with the least

effort


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A. TECHNOLOGY INFRASTRUCTURE

Computer Infrastructure

Question: How many computers does your organisation have?(tick all that apply)

Answers/Scenarios Level ZACRO ZAPSO

ZNCWC

NECTOI

Our NGO does not have anycomputers.

1

We have only one computer which isused by one or two people.

2

We have one single computer which isshared or used by many people. 2

There are only a few computersavailable which are used by a fewemployees; most of these computersare quite slow.

2

A few employees have their owncomputers but most have to sharecomputers; many of the computersare quite old.

2 X

We have sufficient computers for all

employees, although sometimesemployees need to share a computer.

3 X X

Virtually every employee has theirown computer; although many ofthese computers are relatively old.

3

All employees who need a computerhave one; most computers are fairlyrecent and powerful enough to handlethe type of applications we currentlyuse.

4 X

Network Infrustrustructure

Question:How are your computers linked together (networked)?(tick all that apply)?

Answers/Scenarios Level ZACRO

ZAPSO

ZNCWC

NECTOI

Our computers are not linked. 1

Most of our computers are linked usinga cabled network (e.g. Ethernet).

2 X X

We have a wireless network (e.g. WiFi). 2 X X X


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Question: Question: Which of the following networking componentsdo you have? (tick all that apply)


ZAPSO

ZNCWC

NECTOI

Our computers are just connecteddirectly with each other so we canaccess some of each others foldersand the printers connected to otherPCs.

2 X

We share our printers across thenetwork.

2 X X X

We have a dedicated file server whichstores or shares group information.

3 X

We have a number of applicationswhich run on a central server.

4

We have a central database serverwhich stores information centrally.

4

We have a web server and/or a mailserver.

4

Internet/Telecoms InfrastructureQuestion: How do you connect to the internet? (tick all that apply)


ZAPSO

ZNCWC

NECTOI

We do not have direct access to e-mail or theinternet from within the organisation.

1

We tried to buy a copy of the internet butapparently it does not fit on our computer.

1

We use a fixed telephone line dial-upconnection using a modem.

2

We have an ISDN line. 3

We have a DSL connection (e.g. ADSL). 3 XOther (e.g. WiMax or satellite). 3 X X XWe use mobile connection such as GPRS(level 1) or 3G.

3

We have a dedicated leased data line. 4

Remarks and Recommendations on TechnologyInfrastructure:


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ZACRO

Computer Infrustructure

ZACRO has a full complement of mostly recent hardware whichcan work together. Most have been sourced from a single or two

vendors. ZACRO has a complete inventory of all systems(hardware and software) including full documentation (invoices,warranties, installation documentation, software installationdiscs, and software manuals).

However there is need for regular servicing of the computers andprinters as part of preventive maintenance. There is also a needto setup an upgrade plan that determines when to replace orupgrade computers and also factor it in the budget plan

Network Infrastructure

ZACRO has a very good network infrastructure that uses bothethernet and wifi connectivity. There is need to configure thenetwork to enable users transfer or share files using sharedfolders and share specific devices such as printers or faxes whichare attached to specific computers.

Internet InfrastructureZACRO has generally reliable WIMAX internet connection.However ZACRO needs to regulary change their wifi passwordsas security measure against unauthorised use of its internetfacilities.

ZAPSO

Computer Infrustructure

A few ZAPSO employees have their own computers but mosthave to share computers; many of the computers are quite old.

There is need for ZAPSO to prepare a plan for acquiringadditional computers, carefully looking at current and future

application needs and matching them with ZAPSO staff situation.Network InfrastructureZAPSO uses both ethernet and wifi network connectivity. ZAPSOhas a dedicated file server which stores and shares groupinformation. There is a however need that all users understandand agree to the file sharing, location and naming conventions(when and where a file must be stored on the server, how tochange files and name the different versions). There is a also aneed to set up a server backup procedure (how often and where

to) and ensure that all data continuity issues are addressed.Internet InfrastructureZAPSO has recently acquired WIMAX internet connection.


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However ZAPSO needs to regulary change their wifi passwords assecurity measure against unauthorised use of its internetfacilities.

ZNCWCComputer Infrustructure

A ZNCWC have sufficient computers for all employees, althoughsometimes employees ( especially interns)need to share acomputer. There is need to setup and configure multiple useraccounts on shared computers.

Network InfrastructureZNCWC has a wifi network enabling them to share printers.However the computers are not linked. They need to be set inthe same workgroup for them to communicate with each otherand share files and folders.

Internet InfrastructureZNCWC has a broadband WIMAX internet connection. HoweverZAPSO needs to regulary change their wifi passwords as securitymeasure against unauthorised use of its internet facilities.

NECTOI

Computer InfrustructureNECTOI has sufficient computers for all employees, althoughsometimes employees need to share a computer. However thereis need for regular servicing of the computers and printers aspart of preventive maintenance..

Network InfrastructureNECTOI has no operational local area network. There is a need tonetwork the workstations to enable sharing of files, folders andresources such as printers and internet facilities. We proposesetting up of a wifi network at NECTOI.

Internet InfrastructureNECTOI has an ADSL internet connection serviced by Telone.However the internet facility is only used by two officers. Settingup a wifi local area would enable sharing of the internet facilityby all staff who need it.


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B. RESOURCES

Human Resources(Training, Skills and Motivation)

Question: Which of the following statements apply to yourorganisation?Note that any training mentioned below refers specifically to ICT-related training.(tick all that apply)

Answers/Scenarios Level ZACR

O

ZAP

SO

ZNCW

C

NECT

OINo one in the organisation knows anything aboutcomputers.

1

We do not train staff because as soon as theyhave computer skills they leave us.

1

Our top management of the organisation doesnot know much about computers.

1 X X X

We do not have sufficient funds to train staff. 1 X X XWe have not really found any good computertraining available locally or which we can access.

1

Every now and then we (could) get local orforeign volunteers who (could) assist us with ourcomputers.

2

X

We have at least one person in our organisationwho knows a lot about computers.

2

Question: Does your organisation provide training to staff to useICTs appropriately? (tick all that apply)


ZAPSO

ZNCWC

NECTOI

No. 1 X X XYes, a few staff have been sent on computerliteracy training courses.

2

Yes, we provide in-house training to allemployees, as and when needed.

3

Yes, we send our staff on outside training course(i.e. at an external location) whenever needed.

3

We have a library of computer training materialsconsisting of reference books, audio-visualcourse material (e.g. instructional videos or DVD)

and/or training software.

3

Our staff can make use of on-line training usingthe internet.

4

Yes, we train all newly hired employees in our 4


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organisation internally.

Question: D: If your organisation trains employees (using in-

house or external trainers), what type of training is given? (tick all thatapply)


ZAPSO

ZNCWC

NECTOI

Basic computer use (file management, wordprocessing, e-mail).

1

Computer productivity applications(spreadsheets, accounting, professionalcommunication/presentations, multimediaproduction, digital story telling, etc.).

2

Very specific applications (specialised software). 3Advanced computer use (databases, contactmanagement).

3

Programming. 4

Management and Financial

ResourcesQuestion: How would you describe your organisation? (tick all thatapply)


ZAPSO

ZNCWC

NECTOI

We have an unstable income (fund stream) andare struggling to meet costs.

1 X X

Some of our computers have anti-virus softwareinstalled.

1 X X X

All our computers have anti-virus softwareinstalled and the virus signature file is updatedregularly by the users.

2 X

We have a fairly stable income and have ourcash flow under control.

2

We have carefully thought about the possiblerisks which ICTs bring to our organisation.

2 X

We have made a backup of the criticalorganisational data on our computers at leastonce in the last 3 months.

2 X

We have identified all the data in ourorganisation which is sensitive or has privacyimplications e.g. financial information, bankand/or personal details of members and staff.

2


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We have examined all insurance options forphysical computer systems both desktop andmobile computer devices used outside the office(note that sometimes it may not be cost-effective to insure low-cost equipment).

2

Our income is pretty much guaranteed over themedium term and we have a good income andexpenses budgeting system.

3

We have an action plan on what to do should ourcomputers break down/get stolen.

3

We make a backup of all important data on ourcomputers at least once every month.

3

All computers have industry-leading anti-virussoftware which cannot be disabled. The virusdatabase is updated automatically on a dailybasis.

3

All sensitive and private data is stored inencrypted form on all our computers and accessis by means of password.

3

We automatically backup all organisational dataand key application settings weekly. We havealso tested our ability to restore the data fromour backup at least once in the last six months.

4

All sensitive and private data is encrypted,stored on a physically secure computer system,cannot be copied to un- secured locations

(computers or removable media), and staff arerequired to have secure passwords which theyneed to change at least twice each year.

4

We have conducted a comprehensive riskassessment for all our ICT-related assets,including identifying human resource,data/information, business continuity andexternal threats etc. and have made plans orhave put in place procedures to deal with mostof the risks.

4

We have examined all insurance options forcomputer systems including the cost ofrecovering data and possible business lossesfrom lost, damaged or stolen computers.

4

Support

Question: Who supports or maintains your computers and thesoftware running on them? (tick all that apply)


ZAPSO

ZNCWC

NECTOI

No one really. 1


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In-house (internal) person. 2

Outside (i.e. external) IT service provider. 2 X X XVendor or supplier of the system. 2

We have a formal computer support and

maintenance contract with a localsupplier/vendor/consultant.

4 X

Combination of above or other. 3

Question: If it is an in-house (internal) person, who is it? (tick allthat apply)


ZAPSO

ZNCWC

NECTOI

The financial manager or accountant. 1

Just a staff member who happens to know a lotabout computers. 2

A dedicated IT person or specialist. 3

Question: Which of the following statements apply to the area inwhich your organisation is located? (tick all that apply)


ZAPSO

ZNCWC

NECTOI

We have cell phone coverage but only for voiceand text messages.

1 X X

Our cell phone provider provides data servicesincluding internet access.

2

At least one reputable vendor nearby sells andsupports personal computers.

2

At least one reputable business nearby sells andsupports standard software.

2 X

We know at least one person in the neighbourhoodwho can write customised computer programs.

3

There is a tertiary or higher education institution(e.g. university) within one hours travel distance

away.

3 X

There are computer training courses offered withinone hours travel distance away.

3 X

We live in a big modern metropolitan area such asHarare or Bulawayo

4 X

There is a public internet access facility (e.g.telecentre, library or internet caf or cyber caf)nearby.

2 X

There is a public internet access facility nearby butit is too unreliable or expensive.

1 X

Remarks and Recommendations on Resources:

ZACRO


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Human Resources

ZACRO top management does not know much about computers.The organisation does not have sufficient funds to train staff.However every now and then ZACRO get local or foreign

volunteers who assist them with their computers. There is needto ensure the ZACRO identify at least one staff member withpotential/aptitude, motivation and organisational commitmentto be trained by the local or foreign volunteers through skillshareand mentoring.

Management and Financial ResourcesAll ZACRO computers have anti-virus software installed and thevirus signature files is updated regularly by the users. They makea backup of the critical organisational data on their computers at

least once in the last 3 months. To ensure consistency there isneed that a staff member should be trained in and tasked withconducting a risk analysis of the ICT assets of the organisation(hardware, software, data, staff) with a heavy emphasis on databackup and security issues..

SupportZACRO has a formal computer support and maintenance contractwith a local vendor/consultant.

ZAPSO

Human Resources

ZAPSO top management does not know much about computers.The organisation does not have sufficient funds to train staff.However every now and then ZAPSO get local or foreignvolunteers who assist them with their computers. There is needto ensure the organisation identify at least one staff memberwith potential/aptitude, motivation and organisational

commitment to be trained by the local or foreign volunteersthrough skilshare and mentoring.

Management and Financial ResourcesZAPSO has an unstable fund stream and are struggling to meetIT costs. Consequently there is no dedicated ICT budget. Someof their computers have no anti-virus software installed. Little orno thought is given to possible security and privacy issues.Management deals with ICT problems as they arise. A key ICTperson should be trained in data backup procedures and some

budget for backup devices (e.g. removable storage) and softwareshould be allocated..


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SupportZAPSO relies on outside (i.e. external) IT service providers.However it is important to build additional self-reliance skills (i.e.first line of problem resolution is critical). In this regard there is

need to appoint a staff member to understudy outside supportpersonel and ensure skills transfer, so that the ICT solution issustainable.

ZNCWC

Human Resources

The organisation does not have sufficient funds to train staff.However every now and then ZNCWC get local or foreign

volunteers who assist them with their computers. There is needto ensure the organisation identify at least one staff memberwith potential/aptitude, motivation and organisationalcommitment to be trained by the local or foreign volunteersthrough skilshare and mentoring.

Management and Financial ResourcesZNCWC has an unstable fund stream and are struggling to meetIT costs. Consequently there is no dedicated ICT budget. Someof their computers have no anti-virus software installed. Little or

no thought is given to possible security and privacy issues.Management deals with ICT problems as they arise. A keyperson should be trained in data backup procedures and somebudget for backup devices (e.g. removable storage) and softwareshould be allocated..

SupportZNCWC relies on outside (i.e. external) IT service providers.However it is important to build additional self-reliance skills (i.e.

first line of problem resolution is critical). In this regard there isneed to appoint a staff member to understudy outside supportpersonnel and ensure skills transfer, so that the ICT solution issustainable.

NECTOI

Human Resources

NECTOI top management does not know much about computers.

They however indicated that they have sufficient funds to trainstaff, only that they have not identified suitable IT courses onoffer. There is need to identify training needs of staff and


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conduct IT training to meet the needs.

Management and Financial ResourcesAll NECTOI computers have anti-virus software installed and the

virus signature files are not updated regularly by the users. Theorganization does not make a regular backup of the criticalorganisational data on their computers. There is need that a staffmember should be trained in and tasked with conducting a riskanalysis of the ICT assets of the organisation (hardware,software, data, staff) with a heavy emphasis on data backup andsecurity issues.

Support

NECTOI relies on outside (i.e. external) IT service providers.However it is important to build additional self-reliance skills (i.e.first line of problem resolution is critical). In this regard there isneed to appoint a staff member to understudy outside supportpersonel and ensure skills transfer, so that the ICT solution issustainable.


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C. UTILISATION OF ICTs

ApplicationsQuestion: Which of the following do you use your computers for?(tick all that apply)


ZAPSO

ZNCWC

NECTOI

Typing documents. 1 X X XAccounting or bookkeeping. 1 X X XWe mostly play solitaire or minesweeper. 1 X X XCommunicating via e-mails. 1 X X X

Editing of photos, video or music. 1 X X XCreating or giving presentations. 1 X X XFinancial applications (e.g. budgeting or cashmanagement).

2 X X X

Storing information about yourdonors/funders/clients (e.g. personal details, visits,treatments, status, services rendered).

2 X X X

Personnel information for full/part-timeemployees and/or volunteers.

2 X X X

Digital story-telling. 2 X

Inventory control for stock items or assets. 3 X X X XConducting research. 3 X X X XCalendaring, scheduling, planning (i.e. groupware) 3 X

-ltdX X X

Purchasing or procurement of information. 3 X X XSales, billing and invoicing. 3 X X XFundraising software. 3 XDesign of brochures and publications. 3 X X X XContent-management system for documents andinformation.

4 X

Collaboration software. 4 X

Communication with Stakeholders

Question: Do you have e-mail addresses? (tick all thatapply)


ZAPSO

ZNCWC

NECTOI

No, we dont have an e-mail address specifically

for our organisation

1

We have one or two e-mail addresses for theentire organisation.

2

We have a few organisational e-mail addresses but 3 X X


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not for each staff member.All staff have their own (work) e-mail address;most also have a personal (private) e-mailaddress.

4 X X

Question: Which of the following do you use computers for? (tick allthat apply)


ZAPSO

ZNCWC

NECTOI

We do not communicate electronically; all of ourcommunications are by means of typed/printedletters, faxes and telephone calls.

1

We use our computers for sending and receivingindividual e-mails.

2 X X X

Sending bulk e-mail using mailing lists. 2 X XWe utilise mailing lists to promote our services orofferings.

2 X

Sending/receiving documents and files. 2 X X XSending faxes electronically from the LANcomputers directly via the internet.

2

Searching information on the Internet (research). 2 XDownloading software. 2 XSending bulk (low cost) SMS via our computers. 3Internet banking. 3Purchasing goods or services on the internet . 3

Accessing government information or filinggovernment forms.

3

Online chatting (text e.g. MSN, Skype) and instantmessaging.

3 X X

Social networking (e.g. Facebook). 3 X XMaking long-distance or international phone callsusing VOIP (e.g. Skype).

3

Recruitment of staff or volunteers. 3 X XAdvocacy/campaigns. 4 XBlogging. 4

Video-conferencing. 4Online education or training. 4Newsgroups and discussion forums. 4

Web Presence

Having your own website: Provides inspiration to the community Is very motivating to the staff (especially if they are featured in name,if not in pictures) Is a wise public relations move It is the prime vehicle for keeping existing funders happy (by keeping


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them informed as well as giving them visibility), and for attractingnew funding

Informs your community and the media and publicises your activitiesto new potential members or users

Question: Does your organisation have a web presence? (tick all thatapply)


ZAPSO

ZNCWC

NECTOI

Our NGO name appears on some websites,usually listings or directory pages, possibly witha short description of what we do and somecontact details.

1 X X X

We have a simple website consisting of a fewpages with the essential information.

2 X X

We have an attractive, extensive and detailedwebsite, which is updated regularly andaccessed using our own NGO- specific domainname.

3 X X X

We have a professionally designed website witha number of interactive features (e.g. blog,signup, member areas, events calendar,discussion forums). It is regularly updated bystaff and possibly automatically from selectedcontent on our internal network.

4 X X

Remarks and Recommendations on Utilisationof ICTs:

ZACRO

Applications

The organisation is already using technology to integrate,streamline or redesign its day-to-day operations (like inventorycontrol for stock items or assets and conducting research.).However ZACRO may also need to incorporate other applicationsthat further improve the operation and efficiency of theorganisation or group work include calendaring and scheduling(of events, meetings, functions, resources)

Communication with StakeholdersAll ZACRO staff have their own (work) e-mail address; most alsohave a personal (private) e-mail address. They send and receivedocuments and files. However they need to compile mailing lists

enabling them to send bulk emails. They also need to develop e-newsletters to promote their work and services. Bulk emails ande-newsletters will ensure communication with other stakeholderssuch as donors and volunteers happen quicker, cheaper, more


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effectively and professionally.

Web PresenceZACRO has an attractive, extensive and detailed website which isaccessible using the organisation's specific domain name

www.zacro.org.zw. Some staff members were trained to updatethe website. However the website is not being updated regularly.It is recommended that at least one staff member has websitemaintenance and update as part of their job responsibility. The isalso need to ensure continued skills training, especially on writingarticles for the web. There is also need for some redundancy inskills so that someone could take over at short notice or in caseof emergency.

Staff updating the website need to arrange feedback sessions toZACRO management on a regular basis on issues such as theweb visibility, issues, content and traffic analysis. There istherefore a need to incorporate traffic analysis capabilities in thewebsite to capture traffic details: who visits the site, where dothey come from, which pages do they view and how much timeare they spending. ZACRO also need careful visibilitymanagement of the website. This include pro-active listing onsearch engines and links management from relevant associated

pages those of stakeholders, NGO-umbrella organisations orother public forums.

ZAPSO

Applications

ZAPSO is already using technology to integrate, streamline orredesign its day-to-day operations (like inventory control forstock items or assets and conducting research.). However ZAPSO

may also need to incorporate other applications that furtherimprove the operation and efficiency of the organisation or groupwork include calendaring and scheduling (of events, meetings,functions, resources)

Communication with StakeholdersZAPSO has a few organisational e-mail addresses but not foreach staff member. They send and receive documents and files.However they need to compile mailing lists enabling them tosend bulk emails. They also need to develop e-newsletters to

promote their work and services. Bulk emails and e-newsletterswill ensure communication with other stakeholders such asdonors and volunteers happen quicker, cheaper, more effectivelyand professionally.


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Web PresenceZAPSO has an attractive, extensive and detailed website which isaccessible using the organisation's specific domain name www.zapso.org. Some staff members were trained to update the

website. However the website is not being updated regularly. It isrecommended that at least one staff member has websitemaintenance and update as part of their job responsibility. The isalso need to ensure continued skills training, especially on writingarticles for the web. There is also need for some redundancy inskills so that someone could take over at short notice or in caseof emergency.

Staff updating the website need to arrange feedback sessions toZAPSO management on a regular basis on issues such as the

web visibility, issues, content and traffic analysis. There istherefore a need to incorporate traffic analysis capabilities in thewebsite to capture traffic details: who visits the site, where dothey come from, which pages do they view and how much timeare they spending. ZAPSO also need careful visibilitymanagement of the website. This include pro-active listing onsearch engines and links management from relevant associatedpages those of stakeholders, NGO-umbrella organisations orother public forums.

ZNCWC

Applications

The organisation is already using technology to integrate,streamline or redesign its day-to-day operations (like inventorycontrol for stock items or assets and conducting research.).However ZNCWC may also need to incorporate other applicationsthat further improve the operation and efficiency of theorganisation or group work include calendaring and scheduling

(of events, meetings, functions, resources)Communication with StakeholdersAll ZNCWC staff have their own (work) e-mail address; most alsohave a personal (private) e-mail address. They send and receivedocuments and files. However they need to compile mailing listsenabling them to send bulk emails. They also need to develop e-newsletters to promote their work and services. Bulk emails ande-newsletters will ensure communication with other stakeholderssuch as donors and volunteers happen quicker, cheaper, more

effectively and professionally.

Web PresenceZNCWC have an attractive, extensive and detailed website which


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is accessible using the organisation's specific domain name www.zncwc.co.zw. Some staff members were trained to updatethe website. However the website is not being updated regularly.It is recommended that at least one staff member has website

maintenance and update as part of their job responsibility. The isalso need to ensure continued skills training, especially on writingarticles for the web. There is also need for some redundancy inskills so that someone could take over at short notice or in caseof emergency.

Staff updating the website need to arrange feedback sessions toZNCWC management on a regular basis on issues such as theweb visibility, issues, content and traffic analysis. There istherefore a need to incorporate traffic analysis capabilities in the

website to capture traffic details: who visits the site, where dothey come from, which pages do they view and how much timeare they spending. ZNCWC also need careful visibilitymanagement of the website. This include pro-active listing onsearch engines and links management from relevant associatedpages those of stakeholders, NGO-umbrella organisations orother public forums.

NECTOI

ApplicationsStaff use a few key individual personal productivity tools and,possibly, some generic stand alone business software. Typicalapplications are basic word processing, accounting/bookkeeping, simple spreadsheet and presentations. NECTOIneeds to start to use technology to integrate, streamline orredesign its day-to-day operations (like inventory control forstock items or assets and conducting research.)

Communication with StakeholdersNECTOI has a few organisational e-mail addresses but not foreach staff member. They send and receive documents and files.However they need to compile mailing lists enabling them tosend bulk emails. They also need to develop e-newsletters topromote their work and services. Bulk emails and e-newsletterswill ensure communication with other stakeholders such asdonors and volunteers happen quicker, cheaper, more effectivelyand professionally.

Web PresenceNECTOI has an attractive, extensive and detailed website whichis accessible using the organisation's specific domain name www.nectoi.org. Some staff members were trained to update the


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website. However the website is not being updated regularly. It isrecommended that at least one staff member has websitemaintenance and update as part of their job responsibility. The isalso need to ensure continued skills training, especially on writing

articles for the web. There is also need for some redundancy inskills so that someone could take over at short notice or in caseof emergency.

Staff updating the website need to arrange feedback sessions toNECTOI management on a regular basis on issues such as theweb visibility, issues, content and traffic analysis. There istherefore a need to incorporate traffic analysis capabilities in thewebsite to capture traffic details: who visits the site, where dothey come from, which pages do they view and how much time

are they spending. NECTOI also need careful visibilitymanagement of the website. This include pro-active listing onsearch engines and links management from relevant associatedpages those of stakeholders, NGO-umbrella organisations orother public forums.

ConclusionWe hope you have found this report valuable, and that it will be an

ongoing resource for your organisation as it continues to growthrough its more effective utlisation of ICTs. We value your

feedback, and should you wish to provide us with suggestions,please e-mail [email protected]
mailto:[email protected]:[email protected]

ICT Acssessment Report

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