Safety Management Best Practices: A Manufacturer’s and Retailer’s Roundtable ICPHSO: 2012 Annual Meeting and Training Symposium Andy Dabydeen Canadian Tire Corporation, Limited February 28, 2012
ICPHSO 2012 Safety Management Best Practices
Dec 25, 2015
Consumer product safety best practices presentation at ICPHSO conference 2012. The presentation outlines the best practices from the retail industry perspective -- providing insights from the entire supply chain -- from design through sourcing and to marketplace.
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Transcript
Safety Management Best Practices: A Manufacturer’s and Retailer’s Roundtable
ICPHSO: 2012 Annual Meeting and Training Symposium
Andy DabydeenCanadian Tire Corporation, LimitedFebruary 28, 2012
2
Our core business is retail
Preparing Canadians for the Jobs & Joys of Everyday Living in Canada
Customer
Auto Living Fixing Playing Apparel Financial Services
Retail banners
Business categories
Productsand
services
2
We have six key business categories
Home cleaning Home decor Home org Kitchen Backyard living
& fun Gardening Outdoor
tools Christmas
Gas Auto parts Tires & power
sports Auto Service Car care &
accessories Roadside
assistance
Home repair Paint Tools
Hockey Golf Cycling Fitness Camping Hunting Fishing
Industrial wear Men’s wear Women’s wear Athletic apparel Footwear
Credit cards Financial services Call centre Home services Customer analytics
3
Importance of Consumer Product Safety
3
Raw Materials Manufacturing Retail Consumers
ReputationBrand
ComplexityCost
ExperienceLoyalty
Compliance
Investment
Value
Product safety presents many risks and opportunities for retailers
Customer ambassador
4
Evolution of Product Safety
4
Raw Material
Component Manufacturing
Assembly / Manufacturing
Distribution
Retail
Consumer
Installation / Service
Post-Consumer Disposition
1
2
2
4
3
4
4
5Traditional
Current state
Leading
Leading
Aspiration
Consistent application of processes through the extended supply chain to cost effectively mitigate risk and adding business value.
The extended Supply Chain
1
2
3
4
5
5
Consumer Expectations & Awareness
5
Regulations Standards Accepted Best Practices
Features / Functionality
Performance / Durability
minimum
Neglecting to do the minimum guarantees failure ... and, customers will know.
6
Internal and external expectations
6
Shareholder / Brand /
Regulatory Risks Mitigated
Safety / Liability Risks Mitigated
Investments in Safety Optimized
No Unsafe Products
(Manufactured, Imported, Sold)
Unsafe Products will be Fixed / Not Exported
Transparency with Industry &
Other Jurisdictions
CPSIA CCPSAGPSD
ACL CPSA
CPL
GPSR
Product safety practitioners accountable to management & the law
7
Globalizing for complexity
7
Raw Materials ..... Components .... Manufacture ............ Retail
Who made the product consumers take home?
8
Product safety’s future
8
Raw Material
Component Manufacturing
Assembly / Manufacturing
Distribution
Retail
Consumer
Installation / Service
Post-Consumer Disposition
Proactive Risk Assessments
Consumer input at Design
Transparency
Consistent Incident Management
Management Visibility to
Risks
Governance
Proactive Risk
Mitigation with
Regulators
Analytics
9
Getting to the future
9
ISO
BRC/RILA
GS1
• Know your gaps with product safety• Top management
buy-in• Change management issues
• Sustained process improvements• Data driven risk assessments• Policies and
standards
Get involved Harmonization
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