A COMPARATIVE STUDY OF LIFE INSURANCE POLICIES PROVIDED BY “LIFE INSURANCE CORPORATION” “ICICI PRUDENTIAL LIFE INSURANCE” BY: GUIDED BY: VISHAL S. DIPANI Mr. KRUNAL T.Y.BBA LECTURER ROLL NO.35 SWAMI SAHAJANAND COLLEGE OF COMMERCE AND MANAGEMENT BHAVNAGAR UNIVERSITY BHAVNAGAR 1
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A COMPARATIVE STUDY OF LIFE
INSURANCE POLICIES PROVIDED BY
“LIFE INSURANCE CORPORATION”
“ICICI PRUDENTIAL LIFE INSURANCE”
BY: GUIDED BY:
VISHAL S. DIPANI Mr. KRUNAL
T.Y.BBA LECTURER
ROLL NO.35
SWAMI SAHAJANAND COLLEGE OF COMMERCE
AND MANAGEMENT
BHAVNAGAR UNIVERSITY
BHAVNAGAR
BATCH 2009-11
1
A COMPARATIVE STUDY OF LIFE
INSURANCE POLICIES PROVIDED BY
“LIFE INSURANCE CORPORATION”
“ICICI PRUDENTIAL LIFE INSURANCE”
A PROJECT SUBMITTED
TO
THE BHAVNAGAR UNIVERSITY OF BHAVNAGAR
IN PARTIAL FULFILLMENT FOR THE DEGREE
OF
BACHELOR OF BUSINESS ADMINISTRATION
BY: GUIDED BY:
VISHAL S. DIPANI Mr. KRUNAL
T.Y.BBA LECTURER
ROLL NO.35
SWAMI SAHAJANAND COLLEGE OF COMMERCE
AND MANAGEMENT
BHAVNAGAR UNIVERSITY
BHAVNAGAR
BATCH 2009-11
2
3
CONTENTS
Sr. no. Particulars Page no.
1. Candidate’s Statement 3
2. Preface 5
3. Acknowledgement 7
4. Executive Summary 8
5. Introduction about Industry 19
6. Company Profile 25
7. Research Methodology 28
8. Findings 67
9. Bibliography 71
1.CANDIDATE’S STATEMENT
I, Vishal Dipani, the student of T.Y.B.B.A. undersigning that the project
work presented in this report is my own work and has carried it out under the co-
operation and guidance of the lecturer Mr.Krunal of Swami Sahajanand
college of commerce and management, Bhavnagar.
I, am thankful to Mr.K.U.PATHAN, the DEO of LIC of Bhavnagar for
helping me in making this project.
Date;
Place: SSCCM,
BHAVNAGAR
----------------
(Mr. Krunal)
4
2. PREFACE
There are mainly two main learning methods viz.
(i) Theoretical learning method
(ii) Practical learning method.
From the above two learning methods, the practical learning method is
much effective and efficient and leads to the better understanding of the
subject. Whenever the matter is concerned about management we must go
towards practical aspect because management wants actual prediction and
result that can be possible only through practical aspect.
Being a student of management i.e. BBA and doing specialization in
finance I find the need to understand the market trend closely, so that I can
judge what is actual position of the market in this competitive era. I have to
touch the practical aspect to understand the difference between practical
knowledge and theoretical knowledge.
Today insurance sector is not treated as only an insurance cover but also
for savings and investments. Before, 2000 Indian insurance sector was only
run by public companies, but after 2000, the private companies also entered
in to the insurance market. I have been assigned to do a comparison on
insurance policies provided by public sector and private sector. And I choose
Life Insurance Corporation of India (LIC) as Public sector and ICICI Prudential
Life Insurance as Private sector.
Whatever I have learnt and I will learn in theories and books may or may
not be directly useful to me, but to make that knowledge usable I need to go
through practical aspects, which will be received by me through this project
training.
5
This report is true reflection of what I have understood and learnt during
the course of project. This is prepared for the purpose of study for my own
knowledge.
6
3. ACKNOWLEDGEMENT
This report is an outcome of the efforts of many guardians who helped me
through out in preparation of my project. I am really thankful to all of them.
First and foremost I am thankful to my trusty Dr. Sureshbhai Sawani, and
our honorable principal Miss. Hetal who gave me such opportunity to learn
something new? Then I would like to express my deep gratitude to lecturer Mr.
Krunal my project guide. During my project work, she has been constant source
of inspiration and encouraged me throughout the project
I am heartily .thankful to Mr. K.U.PATHAN the development officer of LIC
of India, Bhavnagar branch.
Again I am thankful to all my coordinators.
VISHAL
DIPANI
(A Student of
T.Y.B.B.A.)
SSCCM
BHAVNAGAR
7
4. EXECUTIVE
SUMMARY
8
Sr.no. Particulars Page
no.
A. What is insurance? 10
B. Why should we take insurance? 11
C. Which are the companies
providing Insurance?
12
D. History of Insurance 13
E. Need and advantages of
insurance
15
F. Present and future market senior
of Life Insurance sector in India.
18
9
[A.] WHAT IS INSURANCE?
Life insurance is a guaranty that your family will receive financial support,
even in your absence. Put simply, Life Insurance provides your family with a sum
of money when something happens to you. It thus permanently protects your
family from financial crises.
Life insurance is a contract that pledges payment of an amount to the
person assured (or his nominee) on the happening of the event insured against.
The contract is valid for the payment of the insured amount during:
The date of maturity, or
Specified dates at periodic intervals, or
Unfortunate death, if it occurs earlier.
Among other things, the contract also provides for the payment of
premium periodically to the corporation by the policyholder. Life Insurance is a
universally acknowledged to be an institution, which eliminates ‘risk’, substituting
certainty for uncertainty and comes to the timely aid of the family in the
unfortunate event of death of the breadwinner.
By and large, life insurance is civilization’s partial solution to the problems
caused by death. Life Insurance in short, is concerned with two hazards that
stand across the life path of every person:
1. That of dying prematurely, leaving a dependent family to fend for
itself.
2. That of living till old age without visible means of support.
10
[B] WHY SHOULD WE TAKE INSURANCE?
Insurance is desired to safeguard one self and one’s family against
possible losses on account to risks. It provides financial compensations for
losses suffered due to the happening of some unforeseen events. By taking life
insurance person can have peace of mind and need not to worry about the
financial consequences in case of any untimely death.
Life Insurance helps you to protect yourself and your family against an
uncertain future. While thinking about the future, some questioned that need to
be answered are;
1. In case of one’s death, will his family have enough money to meet their
standard of living?
2. When one gets old, will he have enough money to live a comfortable retired
life?
3. What is the value of his assets today?
4. What are his liabilities today and how much will they amount to in future?
5. How much insurance does one need?
11
[c]. WHICH ARE THE COMPANIES
PROVIDING INSURANCE?
In India prior to liberalization, insurance protection was made available
through public sector insurance companies viz; Life Insurance Corporation of
India and subsidiaries of General Insurance Corporation of India.
During the reform process and passing of Insurance Regulatory
Development Act (IRDA) by the Parliament in 1999, the Indian Insurance sector
was opened for private company.
Today at present the following Private Companies are providing Life
Insurance to the Indian people:
1. BAJAJ ALLIANZ LIFE INSURANCE
2. ICICI PRUDENTIAL LIFE INSURANCE
3. RELIANCE LIFE INSURANCE
4. HDFC STANDARD LIFE INSURANCE
5. MET LIFE INSURANCE
6. SAHARA INDIA LIFE INSURANCE
7. AVIVA LIFE INSURANCE
8. TATA AIG LIFE INSURANCE
9. ING VYSYA LIFE INSURANCE
10.BIRLA LIFE INSURANCE
11.MAX NEW YORK LIFE INSURANCE
12.SBI LIFE INSURANCE
13.KOTAK MAHINDRA INSURANCE
12
[D] HISTORY OF INSURANCE
The story of insurance is probably as old as the story of mankind. The
same instinct that prompts modern businessmen today to secure themselves
against loss and disaster existed in primitive men also. They too sought to avert
the evil consequences of fire and flood and loss of life and were willing to make
some sort of sacrifice in order to achieve security. Though the concept of
insurance is largely a development of the recent past, particularly after the
industrial era – past few centuries - yet its beginnings date back almost 6000
years.
Life Insurance in its modern form came to India from England in the year
1818. Oriental Life Insurance Company started by Europeans in Calcutta was the
first life insurance company on Indian Soil. All the insurance companies
established during that period were brought up with the purpose of looking after
the needs of European community and Indian natives were not being insured by
these companies.
However, later with the efforts of eminent people like Babu Muttylal Seal,
the foreign life insurance companies started insuring Indian lives. But Indian lives
were being treated as sub-standard lives and heavy extra premiums were being
charged on them. Bombay Mutual Life Assurance Society heralded the birth of
first Indian life insurance company in the year 1870, and covered Indian lives at
normal rates. Starting as Indian enterprise with highly patriotic motives, insurance
companies came into existence to various sectors of society. Bharat Insurance
Company {1896} was also one of such companies inspired by nationalism. The
swadeshi movement of 1905-1907 gave rise to more insurance companies. The
United India in Madras, National Indian and National insurance in Calcutta and
the Co-operative Assurance at Lahore were established in 1906. In 1907,
Hindustan Co-operative Insurance Company took its birth in one of the rooms of
the Jorasanko, house of the great poet Rabindranath Tagore, in Calcutta. The
Indian Mercantile, General Assurance and Swadeshi Life {later Bombay Life}
13
were some of the companies established during the same period. Prior to 1912
India had no legislation to regulate insurance business. In the year 1912, the Life
Insurance Companies Act, 1912 made it necessary that the premium rate tables
and periodical valuations of companies should be certified by an actuary. But the
Act discriminated between foreign and Indian companies on many accounts,
putting the Indian companies at a disadvantage.
The first two decades of the twentieth century saw lot of growth in
insurance business. From 44 companies with total business-in-force as Rs.22.44
core, it rose to 176 companies with total business-in-force as Rs.298 core in
1938. During the mushrooming of insurance companies many financially unsound
concerns were also floated which failed miserably. The insurance Act 1938 was
the first legislation governing not only life insurance but also non-life insurance to
provide strict state control over insurance business. The demand for
nationalization o life insurance industry was made repeatedly in the past but it
gathered momentum in 1944 when a bill to amend the Life Insurance Act 1938
was introduced in the Legislative Assembly. However, it was much later on the
19th of January, 1956, that life insurance in India was nationalized. About 154
Indian insurance companies, 16 non-Indian companies and 75 provident were
operating India at the time of nationalization. Nationalization was accomplished in
two stages; initially the management of the companies was taken over by means
of an Ordinance, and later, the ownership too by means of a comprehensive bill.
The parliament of India passed the Life Insurance Corporation Act on the 19th of
June 1956, and the Life Insurance Corporation of India was created on 1st
September, 1956, with the objective of spreading life insurance much more
widely and in particular to the rural areas with a view to reach all insurable
persons in the country, providing them adequate financial cover at a reasonable
cost.
14
[E]. NEED & ADVANTAGES OF
INSURANCE
Need For Life Insurance: Today, there is no shortage of investment options for a person to
choose from. Modern day investments include gold, property, fixed income
instruments, mutual funds and of course, life insurance. Given the plethora of
choices, it becomes imperative to make the right choice when investing your
hard-earned money. Life insurance is a unique investment that helps you to meet
you dual needs - saving for life’s important goals, and protecting your assets.
Benefits of Life Insurance In Detail:
1.Assets protection: From an investor’s point of view, an investment can play two roles –
asset appreciation or asset protection. While most financial instruments
have the underlying benefit of asset appreciation, life insurance is unique
in that it gives the customer the reassurance of asset protection, along
with a strong element of asset appreciation.
The core benefit of life insurance is that the financial interests of one’s
family remain protected from circumstances such as loss of income due to
critical illness or death of the policyholder. Simultaneously, insurance
products also have a strong inbuilt wealth creation proposition. The
customer therefore benefits on two counts and life insurance occupies a
unique space in the landscape of investment options available to a
customer.
15
2. Goal Based Savings: Each of us has some goals in life for which we need to save. For a
young newly married couple, it could be buying a house. Once, they
decide to start a family, the goal changes to planning for the education or
marriage of their children. As one grows older, planning for one’s
retirement will begin to take precedence.
Clearly, as your life stage and therefore your financial goals change,
the instrument in which you invest should offer corresponding benefits
pertinent to the new life stage.
Life insurance is the only investment option that offers specific
products tailor-made for different life stages. It thus ensures that the
benefits offered to the customer reflect the needs of the customer at the
particular life stage, and hence ensures that the financial goals of that life
stage are met.
The table below gives a general guide to the plans that are
appropriate for different life stages,
16
Life Stage Primary Need Life Insurance
Product
Young & Single Asset creation Wealth creation plans
Young & Just married Asset creation & protection Wealth creation and
mortgage protection plans
Married with kids Children’s education, Asset creation
and protection
Education insurance,
mortgage protection & wealth
creation plans
Middle aged with grown up kids Planning for retirement & asset
protection
Retirement solutions &
mortgage protection
Across all life-stages Health plans Health Insurance.
17
[F]. PRESENT & FUTURE MARKET
SENIOR OF LIFE INSURANCE SECTOR
IN INDIA
Valued @ $10.2 billion, the Indian insurance industry is on an
expansion stage with the largest number of life insurance policies in
force in the world, India’s insurance sector accounted for 4.8 % of GDP
in 2006-07, up from 3.14 % in 2005-06. The industry recorded a 19.9 %
growth in premium in dollar terms in 2006-07, compared to the world
market growth rate of 2.9 %. In fact, the growth in premium has pushed
India being the 15th largest market from 19th in 2005.
Market penetration tends s to rise as incomes increase, particular
in life insurance. India, with its huge middle-class house-holds base and
a galloping economy, has exhibition a huge potential for this sector.
Current estimates say that for every 1% increase in our GDP, insurance
premium increase by at least 4 %.
The domestic insurance industry in India is estimated to reach
about $60.5 billion by 2010, of which $35 billion will come from rural and
semi-rural areas, while life insurance is expected to grow to $35 billion.
18
INTRODUCTION
ABOUT
INDUSTRY
19
[A]. INTRODUCTION OF LIC
{PUBLIC COMPANY}
LIC was formed in 1st Sep, 1956 with a capital contribution of
Rs.5 cores from the Government of India. Its main duty was to spread
the message of life insurance in the country and mobilize people to save
for nation building activities.
Overtimes LIC become very popular in India. The central office of
LIC is in Mumbai and it has 7 zonal offices at Mumbai, Delhi, Kolkata,
Chennai, Hyderabad, Kanpur and Bhopal. There are over 100 divisional
offices and 2500 branch offices. There are more than 5.59 lakhs active
agents of LIC. It also has office abroad at Fiji, Mauritius, and the United
Kingdom for business transactions. LIC has entered into joint ventures
abroad with several companies in the field of insurance. LIC has enjoyed
monopoly of life insurance business till near the end of 2000. By enacting
the IRDA 2000, the government of India effectively ended LIC’S
monopoly and opened the doors for private insurance companies.
LIC has a variety of plans which helps all categories of people and
their diverse need. The fund generated through the premium of policy
holders are divested to a number of socio-economic project in the
country. The LIC insurance plan is categories as: Individual insurance
plan, Group insurance schemes, Pension plan, and Capital market linked
plan.
20
Objectives:
Spread Life Insurance widely and in particular to the rural areas and
to the socially and economically backward classes with a view to
reaching all insurable persons in the country and providing them
adequate financial cover against death at a reasonable cost.
Maximize mobilization of people’s savings by making insurance-linked
savings adequately
attractive.
Bear in mind, in the investment of funds, the primary obligation to its
policyholders, whose money it holds in trust, without losing sight of the
interest of the community as a whole; the funds to be deployed to the best
advantage of the investors as well as the community as a whole, keeping in
vies national priorities and obligations of attractive return.
Conduct business with utmost economy and with the full realization that the
moneys belong to the policy holders.
Act as trustees of the insured public in their individual and collective
capacities.
Meet the various life insurance needs of the community that would arise in the
changing social and economic environment.
Involve all people working in the corporation to the best of their capability in
furthering the interests of the insured public by providing efficient service with
courtesy.
Promote amongst all agents and employees of the corporation a sense of
participation, pride and job satisfaction through discharge of their duties with
dedication towards achievement of Corporate Objective.
21
[B]. INTRODUCTION OF ICICI
PRUDENTIAL LIFE INSURANCE
{PRIVATE COMPANY}
ICICI Prudential Life Insurance Company is a joint venture between
ICICI Bank - one of India’s foremost financial services companies-and
Prudential plc - a leading international financial services group headquartered in
the United Kingdom. Total capital infusion stands at Rs. 29.32 million, with ICICI
Bank holding a stake of 74% and prudential plc holding 26%.
ICICI Prudential Life Insurance began their operations in December 2000
after receiving approval from Insurance Regulator y Development Authority
{IRDA}. Today, our nation-wide team comprises of over735 offices, over 243,000
advisors; and 22 banc assurance partners.
ICICI Prudential was the first life insurer in India to receive a National
Insurer Financial Strength rating of AAA {Ind} from Fitch ratings. For three years
in a row, ICICI prudential has been voted as India’s Most Trusted private Life
Insurer, by The Economic Times – AC Nielsen ORG Marg survey of ‘Most
Trusted Brands’. As ICICI prudential Life insurance grows their distribution,
product range and customer base, we continue to tirelessly uphold our
commitment to deliver world-class financial solutions to customers all over India.
22
Vision:
To be the dominant Life, Health and pensions player built on trust by world-
class people service.
This We Hope To Achieve By:
Understanding the needs of customers and offering them superior products
and service
Leveraging technology to service customers quickly, efficiently and
conveniently.
Developing and implementing superior risk management and investment
strategies to offer sustainable and stable returns to our policyholder.
Providing and enabling environment to foster growth and learning for our
employees.
And above all building transparency in all our dealings.
The success of the company will be founded in its unflinching commitment
to 5 core values --- Integrity, Customer First, Boundary less, Ownership and
passion. Each of the values describes what the company stands for, the qualities
of our people and the way we work.
We do believe that we are on the threshold of and exciting new opportunity,
where we can play a significant role in redefining and reshaping the sector. Given
the quality of our parentage and the commitment of our team, there are no limits
to our growth.
23
Values:
Every member of the ICICI Prudential team is committed to 5 cores values:
Integrity, Customer First, Boundary less, Ownership and Passion. These values
shine forth in all we do, and have become the keystone of our success.