ICE CREAM, AGILE, & ORGANIZATIONAL CHANGE Tonya McCarley ITHAKA/JSTOR September 15, 2014
Jul 15, 2015
AGENDA • Ice cream and choices • A little about me • A little about where I work • We’ll talk about change • Case Study • Discussion • Summary • Questions
A BIT ABOUT UX (and me)
Photo credit: http://www.helloerik.com/treatise-on-user-experience-design-part-1
AGILE @ ITHAKA • Organizational investment
• 5+ years of Agile • Investment in training and resources
• Scrum Masters • Conferences • Coaches • Supplies
• Flexibility • Enabling CHANGE with CHOICES
• Team TASK BOARDS are our best example
CHANGE IS HARD • Change pushes our buttons
• Fear, uncertainty, confusion, doubt
• May trigger the grief process • Denial, Guilt, Anger, Depression, Resignation
• New process may seem too big • May feel overwhelming • Too many rules? • Costly in terms of time and money
FLEXIBILTY ENABLES CHOICES • The board reflects a given teams’ goals and objective • The team is empowered to add additional information and
processes • Each board reflects a teams’ CHOICES:
• They decide on the content of the board • They determine the cadence of the flow
LESSONS LEARNED • Change is hard for everyone • While CHOICES can be hard, there is freedom • Providing CHOICES leads to ownership • Ownership leads to adoption
THANK YOU Tonya McCarley Associate Manager User Experience Design ITHAKA [email protected]