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ICCA-Corporate Brouchure 2020-v1

Nov 06, 2021

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Page 1: ICCA-Corporate Brouchure 2020-v1

icca

2020

Corporate Presentation

Page 2: ICCA-Corporate Brouchure 2020-v1

02

We adapt your company's systems to the most advanced market standards and align industrial and IT requirements with your business needs.We offer a NEARSHORE work methodology, combining on-site presence and remote attention to optimize the cost-benefit ratio and maximize the return on your investment.

Industrial Process Control Engineering & Systems Integration

a Smart Company

ICCA is a young and dynamic company focused on the development of projects and technological solutions in the field of automation and systems and business processes integration at different levels of the value chain.

The successes accumulated over more than 15 years of experience of the company, are due to the ability of ICCA to understand the expectations of our customers, and translate these as requirements to follow in the implementation of projects.We are Industrial and Computer Engineers, forming a multidisciplinary team of 50 people between our headquarters in Cordoba and Madrid.

IT Consulting Services & Solutions

Maintenance, Operation and installation of third-party solutions

Page 3: ICCA-Corporate Brouchure 2020-v1

our values

innovation

commitment

creativity

attitude

In ICCA, innovation is within the spirit of those who comprise it. Innovate is to think not only in one solution, but also on how to improve the business of our customers to differentiate themselves from their competitors. Innovate as a transforming element is something that not only makes us grow but also those who trust in ICCA.

Our dynamism and commitment on everything we do makes us put all our hopes in our projects, and this is reflected in our results and built up confidence with our customers.Focused on meeting the objectives we complete what we start.

Achieve excellence in our work is our main goal.To do this, we have a great talent in our team, working with rigor, methodologies and tools to deliver maximum effort every day and best quality solutions to our customers.

It is our main argument towards the market. Entrepreneurial spirit and results orientation to achieve the objectives in the most efficient way and increase the added value of the processes and systems of our customers

Innovation, Commitment, Creativity, are values that define our Attitude and are present in our DNA.

03

Page 4: ICCA-Corporate Brouchure 2020-v1

Services we offer through which, we organize our corporate business strategy…

CONTROL & SUPERVISION ENGINEERING

INTELLIGENT TRANSPORT SYSTEMS

INFRASTRUCTURE MANAGEMENT & MAINTENANCE

IT & ENTERPRISE BUSINESS SOLUTIONS

CUSTOMER SERVICE CENTER

…to different clients and markets.

04

business suite

Public SectorRenewable

EnergyOil & Gas

AeronauticalSector

HealthDigital

TransformationInfrastructures & Concessions

Page 5: ICCA-Corporate Brouchure 2020-v1

• Design and implementation of intelligent Remote Control and Supervision Systems.

• Automation and integration of industrial processes and real-time systems.

• Control and regulation of energy generation (electrical substations, transformation centers and renewable energies) with different SCADAsolutions, PLCs and HMIs from different manufacturers in the market.

• Adaptation and homogenization of control and remote control systems in hydrographic basins and hydroelectric plants.

• Monitoring and maintenance services of renewable energy infrastructures remotely (photovoltaic parks).

• Design and production of customized electronics applying international standards IEC101, IEC104, IEC61850 and DNP3.

• Integration and automation of industrial processes, distributed control systems and communication networks.

• Multimodal Transport Control and Supervision Centers.• Intelligent transport systems (graphic supervisors, mobile apps)• Passenger Information Management Systems• Video entertainment system for high-speed trains.• Implementation and development of SCADA systems for road traffic

and tunnel works.• Incident detection and application of emergency action protocols

based on Decision and Orchestration Engines (BPMN) and Early Warning Systems.

• Smart City applications (public transport, citizen mobility, energy efficiency in buildings and residences)

• Management systems and road maintenance.

• Implementation of BMS (Build Management System) solutions in large infrastructures and public buildings.

• Integral management of energy, air conditioning, lighting, communication and electromechanical networks.

• Implementation of control and supervision systems for large public infrastructures (airports, public transport stations, road network, public car parks).

• Integral operation and maintenance services for Level 1 and 2 systems and installations in 24x7 mode and with a User Assistance Center.

• Design of integral solutions for video surveillance (CCTV), public address system and people counting.

• Implementation of intelligent electronic sensors for environmental control, energy control and security and gas detection, access control to restricted areas and perimeter security.

• Implementation of computer-assisted asset management and maintenance systems: Prisma, Maximo, GIM.

• Strategic and IT business consulting services (Master and System Plans, Benchmarking).

• Standardization and modeling of processes (BPMN).• Management of consulting and engineering programs and projects

through Project Management Offices (PMO).• Implementation of IT solutions architectures, industrial and hybrid

solutions.• Implementation of Financial Market Solutions, HR, Logistics, Sales &

Marketing, Business Intelligence.• Implementation and integration of Cloud and hybrid solutions.• Design and implementation of tailor-made solutions.• Big Data and Open Data solutions.• Modeling, data migration, business intelligence and prediction

management.

05

smart solutions

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Customer Service Center

MANEVOL is the ICCA Group company that maintains, operates a install ICCA solutions, as well as many other third party projects that we currently manage and maintain.

We have a 24/7/365 operational Customer Service Center and Remote Management to cover our maintenance contracts.

We offers you an evolutive maintenance of your building or infrastructure management system and of the hardware, software and installations that compose it.

HELP & SERVICE DESK

BACKOFFICE PROCESSES

ITO OPERATIONS

+ 60 projects and maintenance services

SPECIAL FACILITIES & PUBLIC INFRASTRUCTURES

Quality and Continuous Improvement methodology

performance

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We have a long term relationship with Microsoft either as software developers but also as consultants for Microsoft product implementations. ICCA is Microsoft Partner and Cloud Solution Provider.

Focused on Azure Cloud Services (PaaS and IaaS) and Office 365 implementations where we count on a vast experience to deliver solutions in the Cloud to our customers.We provide consulting services and software development of customized solutions under .NET technology, Sharepoint, Biztalk, Flows, LogicAPPs…

Smart City Cluster is an alliance of more than 120 companies and institutions that improve the quality of life of citizens.

We work in the development of smart cities, understood as efficient, sustainable and comfortable.

We connect the city (challenges) with the business and knowledge fabric (solutions) using a cooperation model between partner entities: private companies, universities, technology parks and sector organizations.

“Boost our clients' business processes through the design of efficient and innovative technological solutions”

Based on the IFS ERP platform and our team of experts in middleware technology, we implement and integrate different types of solutions (ERP, CRM, Business Intelligence, Process Modeling, Information Migration and Exploitation,...).

Experts in corporate business solutions that allow to cover the business needs through the entire suit of IFS and Oracle.

Under our brand doITnearshore we provide nearshore technical consulting services for the implementation and integration of Enterprise Business Solutions.

added value

Page 8: ICCA-Corporate Brouchure 2020-v1

ICCA is a registered Partner of Wonderware SCADA software and the Tridium-Niagara Framework and Solutions:• We have references in various sectors

carrying out the project from the communications installations to the implementation of the supervision and control system.

• Development of specific OPC servers on any communication technology and protocol.

• Graphic design and usability team for the generation of high quality synoptics.

08

ICCA is a Registered Integrator of the main manufacturers of Controllers and PLCs in the market, among them:

• Siemens and Schneider Electric as leaders in the automation and control sector.

• Wago as a versatile solution for the integration of systems and equipment with a wide variety of communication protocols.

• Trend controls and systems integrator.

• Trained and certified team.

best-in-class market solutions

ICCA has implemented major communications solutions for both the switching electronics and the security part:

• Network architecture definition and implementation.

• Network implemented with more than 20 control and switching centers, which include more than 500 switches, 30 FW...

• Architecture design team, implementation and installation in the main brands of network electronics.

Page 9: ICCA-Corporate Brouchure 2020-v1

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our capabilities

Enterprise Business Solutions Industrial Solutions Custom Solutions

we cover Best-in-class market solutions following the Best of breed strategy of our clients

we innovate, normalize and automate industrial processes for control and

supervision

we listen, design, implement and support custom applications based on the best

technologies

Page 10: ICCA-Corporate Brouchure 2020-v1

CONTROL & SUPERVISION ENGINEERING

INTELLIGENT TRANSPORT & SMART CITIES

INFRASTRUCTURE MANAGEMENT & MAINTENANCE

IT & ENTERPRISE BUSINESS SOLUTIONS

our main customers

10

Page 11: ICCA-Corporate Brouchure 2020-v1

main referencesour best introduction

Industrial Solutions

Enterprise Solutions

APPs & Digital Transformation

Page 12: ICCA-Corporate Brouchure 2020-v1

industry solutionsmain references

Page 13: ICCA-Corporate Brouchure 2020-v1

Oil & Gas

Fuel purchasing management system• Generation of a Web tool that allows the management in the purchase of fuels for a series of gas

stations managed in a centralized way.• Management of the need to purchase fuel for the different stations according to the available liters

and the estimated cost of it.• Price analysis allowing savings in the purchase of fuel, making it as optimal as possible.• Credit status with the different distributors to manage the available accounts.• Tank status notification system.• Billing management.• Visualization on graphic supervisor (Google Maps).• Price update platform directly from suppliers

CONTROL & SUPERVISION ENGINEERING

Page 14: ICCA-Corporate Brouchure 2020-v1

Public Sector

Integrated Public Transport Management Room of Madrid

Multimodal Tools for Public Transport Management

• Pioneer Control Room at European level.• Single system approach for all modes of transport.• Technological integration with command centers and control of all

operators of public transport in Madrid.• Data center control system installation.• Interconnection with 45 local control stations that share

applications through the development of web-based tools.• 20,000 cameras accessible from a single multimodal application

by integrating different suppliers SDKs.• Over 6,000 dynamic information panels.

• Technological integration and information management as support for decision-making.

• Monitoring of the entire public transport system of the Community of Madrid.

• Real time vehicle location and geo-referenced facilities.• CCTV systems integration, on board video.• Conditions Information Service, complaints and suggestions.• Real time incidents management.• Traffic monitoring and occupation of interchanges docks.• Multimodal user information.• Management of passengers information panels.

CONTROL & SUPERVISION ENGINEERING

Page 15: ICCA-Corporate Brouchure 2020-v1

Public Sector

Integral Maintenance and Safety Control of the Transport Interchangers of the Community of Madrid

INFRASTRUCTURE MANAGEMENT & MAINTENANCE

• Infrastructure Maintenance of transport interchangers of Madrid (lighting and air ventilation, interconnecting tunnels, communications networks, computer equipment, user support center).

• Fire detection and emergency actions:Acting on air ventilation, fire and gates.Evacuation: user information (panels and PA).

• Security Control:Access control to restricted areas.CCTV associated with automatic access.People counting system.

Page 16: ICCA-Corporate Brouchure 2020-v1

Infrastructures & Concessions

BMS Ulster University

CONTROL & SUPERVISION ENGINEERING

• Building Management System for Block BC and BD – Ulster University• Web Solution• A series of Motor Control Centers (housing motor starters, controllers and outstations)• ”Open protocol" and interface with BACnet, Modbus and other protocols.• Graphical interface – BMS functions• Functionalities:

• a data logging facility.• monitoring of fuels (gas & electricity).• monitoring of water consumption.• provide temperature logging, and• provide full control of the heating, cooling and ventilation systems with holiday and time scheduling

optimization.• weather compensation.• plant sequencing.• automatic change over, control interlocks and system failures.

• Linked to a front-end PC – facility management rooms• Remote alarm facility• Integrated with the university's existing campus wide BMS system

Page 17: ICCA-Corporate Brouchure 2020-v1

Public Sector

CANAL SEGARRA-GARRIGUES

CONTROL & SUPERVISION ENGINEERING

• Homogenization of the Control System in the Canal's maneuvering cabins.• Remote Stations Integration• Community reserve of water channels irrigation and publication of m3

available.

Page 18: ICCA-Corporate Brouchure 2020-v1

Public Sector

ECOCIUDAD EDAR ALMOZARA

CONTROL & SUPERVISION ENGINEERING

• Renovation of the Supervision, Control and Maintenance System of the La Almozara Wastewater Treatment Plant and associated facilities (EBAR, Water Recovery Plant).

• SCADA Control System.• PLC and HMI programming.• Installation and configuration of Videowall in the Control Center of Ecociudad Zaragoza.

Page 19: ICCA-Corporate Brouchure 2020-v1

Infrastructures & Concessions

La Princesa University Hospital (Madrid)

CONTROL & SUPERVISION ENGINEERING

• Energy Management Concession at 15 years (OHL-INGESAN).• Expansion and improvement of air conditioning installations.• Implementation of BMS for integrated management of facilities: Production of cold (7.5MW) and heat (6.9MW), ACS, steam, air

conditioning in operating theatres, hospitals and common areas, VAV system for hospitals.• Supervisor + Energy Manager, Control Panels with controllers, Field Equipment, Data Network, VLANs, Wiring and installation, Tele

management. • More than 1,200 wired control points • Integration by communications of chillers, thermal energy meters and electrical network analyzers.

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Infrastructures & Concessions

NH Hotel Balboa (Madrid)

CONTROL & SUPERVISION ENGINEERING

• Integration and monitoring of 100 signals with protocol Modbus.

• Screen design for displaying variables.• Integration of 100 signals with Modbus protocol.• Development of control logics.• PID loop for flow control.• Activation of digital output depending on received flow

rate.• Logics with chiller.• Integration of probes.• Publication of variables via Modbus.

Page 21: ICCA-Corporate Brouchure 2020-v1

Infrastructures & Concessions

CRM Synergies

CONTROL & SUPERVISION ENGINEERING

• Control and supervision system for the water treatment process.• Bilge pump control, dosing pumps, tanks, pH measuring systems.• Processes of collection, dosing, decanting, refining and sending to drain.

Page 22: ICCA-Corporate Brouchure 2020-v1

Renewable Energy

Substation Control and Supervision System

CONTROL & SUPERVISION ENGINEERING

• ICCA has developed a UCS (Substation Control Unit)that, being interoperable with IEDs from different suppliers under IEC61850, allows the modeling and configuration of the electrical substation under a single SCD (Substation Configuration Description), and is capable of working as a 61850 client against Intelligent Electronic Devices (IEDs) and as a 61850 server for Local Control Rooms or Central Control Centers.

• ICCA, in collaboration with Naturgy and with the aim of contributing to the deployment of Intelligent Electrical Networks or Smart Grids, has carried out the project of implementing the UCS in the first multi-vendor substation that Naturgy is going to build in Spain, being 100% aligned with the IEC 61850 standard and the compatibility with IED Ed.1 according to the specifications of the E3 working group.

• Acquisition or publication of information via protocols: • SAP20, DLC, MODBUS, IEC 60870-5-101/104,

IEC 61850, Time Synchronization (SNTP)• Processing orders to field elements (interlocking logic).• Control, ballast and association logic in IEC61850 nodes.• History and Alarm Management.• Management and Monitoring Tools.

Page 23: ICCA-Corporate Brouchure 2020-v1

Renewable Energy

Gateway IEC-104 integration SCADA and UPS

CONTROL & SUPERVISION ENGINEERING

• Implementation of a Gateway from IEC104 to SNMP• Information available in the system:

• Obtains from the SCADA setpoint values (Voltage, Power, Frequency...etc.) and UPS operation mode that are stored in the Gateway.

• Receives from the UPS operation and status information (depending on the signals available to the UPS):

• Real-time values of Voltage, Power, Frequency...etc.

• UPS operation alarms and anomalies in its different components.

• Operating status in load mode or injection to the network.

• Battery status and charge level of the same.• Value of the wired I/O signals such as alarms of

automatic trips, temperature probes..., their values are sent to the SCADA and are visualized in the local display and in the web interface of the Gateway.

• Values of Voltage, Current, Active Power, Reactive Power and Frequency from the sinusoidal signals of the network, by means of a network analyzer.

• Operation and regulation logics.

Page 24: ICCA-Corporate Brouchure 2020-v1

Renewable Energy

Universal Synchronized Test System

CONTROL & SUPERVISION ENGINEERING

• Automatic Test System for Substation Control Equipment based on Arduino / Raspberry microcontrollers.

• Checking of:• The correct configuration of the control

systems (definition of signals in the database, parameters, etc).

• The correct wiring of the signals to the field (connectors and terminals).

• The correct operation of the equipment (hardware and software) (signal acquisition, calculated signal processing, communications, etc).

• The correct definition of the signals in Dispatch and higher levels, and their guidance to the control systems.

• Compatibility with standard protocols used in electrical substations (Modbus, IEC-60870-5-103, DNP3), and expandable IED protocol stack.

Page 25: ICCA-Corporate Brouchure 2020-v1

Infrastructures & Concessions CONTROL & SUPERVISION ENGINEERING

Figueres – Vilafrant AVE Train Station• Traveler information system.• TFT monitor and remote panels• System Management Facilities:

• Communications• Lighting• Parking, interphone, SOS posts.

Logroño Train Station• Energy control, • Air conditioning and lighting control.• Management of communications via

optical fiber.

Page 26: ICCA-Corporate Brouchure 2020-v1

Aeronautical Sector

Fuerteventura Airport Control Tower

CONTROL & SUPERVISION ENGINEERING

• CCTV security.• DAI (automatic incident detection)• Fire detection and extinction.• Energy control, air conditioning and lighting.

Madrid Barajas Airport• Monitoring of gas detection plant in T2 tunnels.• Integration with DA security.• Generation of interactive graphics and reports.• Sending of notifications to users.

New Terminal Area at Pamplona Airport• Management of energy, air conditioning, lighting and

electromechanical installations.• Integration of public address system.• Fire detection.

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Renewable Energy CONTROL & SUPERVISION ENGINEERING

Production Control and Safety Brieva Solar Power Plant• Control and registration of the production by each investor.• Integral security of the installation:• Perimeter security system.• CCTV control associated with perimeter security.• Movement detection, inverter production anomaly, ...• SMS notification of anomalies.

Control and Regulation of Central Hydraulic Generation - La Fernandina

• Control of automatic plant control systems.• Production regulation and alarm supervision.• Graphic supervision of the plant.• Remote notification of alarms and production status• Sending of automatic SMS in case of alarms.• Production control: setpoints, start/stop, shift management, ...

Water Control and Watershed Management (Hydraulic Power Plants)• Customer-specific hardware development.• Acquisition of flows, levels and temperatures of the basin.• Calculation and recording of fifteen-minute values.• Local supervision of river variables.• IP communications over Tetra with central SCADA.

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Renewable Energy CONTROL & SUPERVISION ENGINEERING

Asset Geo-Management of Electric Substations in Colombia and Moldova• Geographic location of substations and lines.• Document management associated with operational

graphic:• Technical and photographic documentation of equipment.• Maintenance documentation.• Interplay between single-line diagram and geographical

layout.

Design of High and Medium Voltage Lines• Project technical implementation of the lines.• Profiles definitions and relationship support.• 60KV and 30KV lines - Cabinda / Landana (Angola - 98km)• 30KV and 20KV lines - Libreville (Gabon - 137km)

Page 29: ICCA-Corporate Brouchure 2020-v1

Public Sector

• The OPTICITIES project aims to develop strategies and tools that promote the management of the transport system in a multimodal and integrated way.

• OPTICITIES has 25 partners from all over Europe, including ICCA, bringing together 6 cities, service providers, the automotive industry, research laboratories and large transport networks, to work on the optimization and integration of transport modes and networks, as well as the development of a collaborative policy that will try to improve the mobility and logistics of people and goods in the urban context through the use of Intelligent Transport Systems

INTELLIGENT TRANSPORT SYSTEMS

• SECUR-ED (SECured URban transportation - European Demonstration) is a European project that aims to provide a set of tools to improve safety in urban transport through the development of modular solutions, and aimed at being used in the transport systems of European cities.

• ICCA is the technological partner of this great project in which a group of agents of all kinds from thirteen different European countries participate.

INTELVIA• Integral Control, Signaling and Communication System for the safe

and intelligent Operational Management of traffic in Services and Infrastructures.

• Artificial vision and cooperative ITS systems for dynamic driver assistance and help.

• Electronic signaling system.• Integration of the Integral Management System with the Control

Centre.

Page 30: ICCA-Corporate Brouchure 2020-v1

Public Sector INTELLIGENT TRANSPORT SYSTEMS

People Tracking and Counting System• The people counting system is based on counting people who cross a

certain virtual line, distinguishing the flow of people in both directions. The system has the following characteristics, among others:

• Counting by 3D reconstruction of the image based on an infrared pattern

• Accuracy around 98%, which does not fluctuate according to crowds of people or without them, as well as according to the surrounding conditions, eliminating perspective and obstruction problems.

• Operation in total darkness, invariable to changes in light, shadows or reflections, with the only exception of the direct incidence of the sun on the people to be counted.

• Integrated solution with manufacturer's remote monitoring and management system.

• Differentiates moving bodies from the background, pet people, and people crossing at the same time.

• It allows to know the exact number of people in the different zones that you want to delimit: Day, Hour, Day of the week, historical and real time affluence,...

• Possibility of tracking with Wifi MAC to later cross and feed back the statistics obtained with the count data, and in this way be able to infer usage habits, mobility and the origin-destination matrix.

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Infrastructures & Concessions INTELLIGENT TRANSPORT SYSTEMS

Pamplona Bus Station• Traffic management and dynamic allocation of docks.• Emergency management and action protocols.• User information: arrival and departure planning.• Operating incidents: warning and emergencies in real time.• Operation reports, user count and invoicing.

Highways• Traffic Incident Detection.• Management, control and monitoring of vehicle fleets.• Status monitoring traffic.• Center CCTV screens for security and incident

management• Variable message signs for traffic management and road

monitoring equipment.• Weather Stations: rain gauge, anemometer,• Shadow toll: demand analysis, classification of light / heavy

vehicles, transit flows.

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enterprise solutionsmain references

Page 33: ICCA-Corporate Brouchure 2020-v1

3 Stars Open Data Portal of the Madrid Regional Transport Consortium

IT & ENTERPRISE BUSINESS SOLUTIONS

• Implementation and development of the complete infrastructure of the Open Data system of the CRTM with the category of 3 stars.

• The solution proposed by ICCA is based on the development and implementation of a middleware layer or Open Data Platform for Developers:

• Facilitate the use of information from the public transport system, planned and real time, that is hosted and/or provided by the different systems and tools of the CRTM, to developer users from a single secure access point.

• To have an adequate management solution for the design and publication of APIs (API Management System) from an Open API definition, in a controlled and secure way, so that the information can be consumed from different channels establishing availability policies, traffic monitoring and service consumption

• Solution based on Open Source software technologies and Open Standards, with the double objective of being aligned with the philosophy and culture of the Open Data concept, on the one hand, where accessible, reusable data is provided without technological restrictions to promote openness, and on the other hand, where the participation and collaboration of the Community is encouraged as a motor for innovation and socio-economic growth.

Public Sector

Page 34: ICCA-Corporate Brouchure 2020-v1

Renewable Energy

OPERATION ASSISTANCE TOOL

IT & ENTERPRISE BUSINESS SOLUTIONS

• Management, monitoring and action in the event of incidents at substations.

• Planning of actions generated by incidents.• Control of oil and electrical tests on transformers.• Management of faults in transformers: short circuits and

overcurrents.• Management of affected loads in the event of a supply failure.• Supervision of useful life.

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Renewable Energy

System for Safety and Quality Assurance in Facilities (KVALITO)

IT & ENTERPRISE BUSINESS SOLUTIONS

• Introduce inspections on the work carried out in the various network facilities.

• Management of inspections entered into the system.• Generation of advanced consultations on the results of the

inspections.• Creation and edition of specific reports on the desired inspections.• Indicators on the results of the inspections• Collaborative tool for report generation, allowing different users to

modify reports, managing the system automatically, the versions of them

• Global vision of the inspections carried out, giving the possibility of making a series of decisions through the results of the inspections

• Integration with various systems: SGM job management system, BDI.

• Possibility to work in the field without internet connection.• The system is installed on secure servers with data redundancy.• The system is easily expandable, both in terms of functionality

and workload.• In production since June 2016 with more than 5,000 inspections

introduced.

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Oil & Gas

Implementation and Integration of Enterprise Applications

IT & ENTERPRISE BUSINESS SOLUTIONS

• Oracle PeopleSoft 8 FSM implementation.• Different Upgrade projects of PeopleSoft FSCM & EPM.• Strategy, design and implementation of the SOA oriented model

for all the corporate systems in the areas of Human Resources, Financial, Operations, Marketing and Engineering.

• Implementation of Financials and Logistic IFS ERP modules for the maritime operations area.

• On-premise globally implementation of Oracle Fusion Applications R9 (Financials, PPM), Oracle Reporting Tools, Essbase & Hyperion) (25 countries, 77 legal entities, 170 business units). Implementation in Norway, USA y Singapore.

• Support & Maintenance of the integration interfaces between Oracle Fusion Applications and the rest of legacy systems (IFS, PeopleFocus, Basware, etc.).

• Systems integration with SOA and Microsoft BizTalk.• ETL processes development for business intelligence and

forecasting management.

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Consum Relational Marketing Platform

IT & ENTERPRISE BUSINESS SOLUTIONS

• Customer segmentation by article consumption and by segment based on monthly Loyalty Card statements.

• Creation of personalized coupons with more than 400 rules for 20 partners, with 850,000 coupon combinations for 1,200,000 customers

• Selection of the target audience per article based on sales parameters.

• Generation of optimized offers per customer based on their purchasing habits (12 personalized coupons per shipment).

• Collaborative campaign management between category managers and supplier sales teams.

• Promotion tracking reports.• Change of printing technology for the generation of

personalized communications (1 PDF + N images + 12 files)

Digital Transformation

Case Study

Page 38: ICCA-Corporate Brouchure 2020-v1

APPs & Digital Transformation

main references

Page 39: ICCA-Corporate Brouchure 2020-v1

Digital Transformation

Strategic Systems Plan for Digital Transformation

APPs & DIGITAL TRANSFORMATION

• Analysis and design of the new digital and systems integration platform of Parkia for

• To enhance the attraction and loyalty of new users through the creation of new tools and digital sales and marketing channels.

• Provide real-time information on the status and supply of products and services of the car park network for consumption by different open media (Open Data) and web services or mobility platforms.

• Automate the commercial and customer service processes under a BPM system.

• Improve the customer experience in terms of purchasing and paying for products, their direct access to the car park through different technological channels, and the efficiency in attending to and solving their needs.

• To implement a solution based on a scalable and flexible technological architecture to the adoption of new needs and changes required by the evolution of the business, and to the increase of users and prescribers who consume information and services online

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Digitalization Project Parkia Hosting Digital

APPs & DIGITAL TRANSFORMATION

• Real time control and supervision of the business by Operations and Sales Management Divisions.

• Support for the management and decision making of the Business, with a global and individualized vision of the operation and use of each car park.

• Centralize the management and maintenance of the master information associated with business processes (customers, product master).

• Promote the attraction and loyalty of new users adding value to the concept of pre-booking to encourage more people to get their reservations in early through a whole range of channels.

• Ability to tailor the services and products to cater for specific customer requirements.

• Promote additional value-added services to the parking stays.• Cross-selling between customers and travel generators close to the car

park• Technological independence from car park control systems vendors.• Multi-parking integration platform.• Solution based in the best of breed software technologies focused on

the agility and optimization of business processes and the operation of systems (IT cost savings).

Digital Transformation

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VoyPARK APP

APPs & DIGITAL TRANSFORMATION

• VoyPARK is the app in which PARKIA trusts, like others car park operators, with the following:

• Saving the parking spot via mobile.• Free entry and exit with license plate or with the reservation QR

code• Geolocation system that provides guiding to the parking from

any place• Short term stay reservations (Book & Pay) and Subscriptions

requests.• Booking recognition and automated access control• Obtaining invoices (simplified, grouped, etc.)• Easy and securely, apply discounts and promotions• Online customer management tasks.• Open Data information in real time (occupation levels and

availability)• Detailed information per parking lot• Products and Services Offerings• Selection Assistance and Guidance• Customer Service and Remote Assistance

Digital Transformation

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Real Time APP

APPs & DIGITAL TRANSFORMATION

• Real-time Travel Assistant for mobile devices. • Multi-modal geolocation for stopovers (real time).• Augmented reality as a real-time guide for pedestrians (indications on radar, panels, arrows, ...).• Incidents and conditions to the service, with real-time updates per stop and line (with affected stops).• Management of favourite stops and associated alarms.• Search for modes of transport/lines/stations• Next step hours• Vehicle Location• TP Card management offices and recharge points• Leisure, culture and tourism

Digital Transformation

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“Pide tu Bus” APP

APPs & DIGITAL TRANSFORMATION

• Real-time on-demand service.• Request for a vehicle stop (only on demand) (Via QR located in station or via SMS).• Notice to control center and driver (console).• Information to the user about the arrival time of the requested bus.• Possible cancellation up to 2 minutes before.• Analysis of historical information for decision making.

Digital Transformation

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Inspections APP

APPs & DIGITAL TRANSFORMATION

• Mobile application for the inspection of public transport facilities, whose main functionalities are:• Creation and management of Work Orders for the revision of different elements of stops, posts and shelters.• Real-time transmission of results.• Fast and coordinated response to incidents.• Unified management for transport operator companies, city councils and maintenance managers.

Digital Transformation

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Road Management System (SIGESCA APP)

APPs & DIGITAL TRANSFORMATION

• Application for the management and conservation of roads in the community of Madrid.

• Winter maintenance agenda• Management of incidents, accidents and damage to conservation areas.• Management of working orders.• Weather forecasts• Fleet Management• Salt consumption• State of mountain passes• Management and Status of equipment (CCTV, Panels, lighting, traffic lights,

weather, GPS).• Alerts and notifications by SMS and email• Inventory management, signaling, containment systems, drainage...

Digital Transformation

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[email protected]

MadridCentro Empresarial Tartessos,C/ Pollensa 2, Edif. Apolo, Of. 628290 Las Rozas, Madrid (Spain)

Tel.: +34 91 636 63 52

CórdobaParque Tecnológico Rabanales 21,Astrónoma Cecilia Payne, Edif. Aldebarán, 1st Fl.14014 Córdoba (Spain)

Tel.: +34 957 49 88 34Fax: +34 957 47 63 25

Contact us

MANEVOL