IBM Workload Automation Journey & Strategy...• IBM and HCL entered a 15+ year IP partnership for Devops, Automation and Application Modernization software • IBM is the front end
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A customer-centric approach is the foundational element of the HCL Products business philosophy. We strive to deliver a high-touch, highly interactive approach to customer relationships, and to provide the
greatest value and service to customers through strong connections to our product experts.
More cohesive and collaborative approach to the client relationship
Incessant support for client's product usage and business needs
More frequent touchpoints with product roadmaps
Proactive communication on product news and updates
Deeper understanding of the client's business and challenges
Similar to the IBM Lab Advocate program, the HCL Client Advocate program is a free service meant to provide an excellent client experience and build client relationships; it is NOT meant to replace
traditional support, lab services engagements, or other paid services.
Client Advocates Are…
• A primary point of contact for the client
• Advocates for the client within HCL
• Advocates for the product within the client
• The person with the most visibility and connection to the client – facilitating a 360-degree view of the client
• A knowledge source for other HCL functions to ensure a cohesive approach to client interactions
• A channel to avoid critical situations and drive customer satisfaction
Client Advocates Are Not…
• Support engineers meant to resolve PMRs
• Lab services consultants
• An alternative to any paid programs or offerings
• Escalation managers for critical situations (though they can help escalate critical situations)
Health check Upgrade deployment Migration assessment Migration to cloudCompetitive
migrationNew Asset
DevelopmentBusiness application
integration
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• Prepare for installation
• Dedicatedsupport team guides you through preparation and installation of the Workload Automation database, application server, master and agents according to your architectural standards
• Deploy the scheduling solution as quickly and efficiently as possible
• Enable integration with business applications
• Learn how to manage and monitor business applications
• Automate work flows that follow industry, corporate and product-specific practices
• Assess yourWA environment to identify and remediaterisks that potentially OPEN YOUR BUSINESS TO fraudulent activities
• Review IWA solution from architectural to integration of business applications
• Review IWA business processes and better understandskills and FTEs of the team
• Identification of correct product users in the organization
• Guided training session
• Product Q&A
• Upgrade to the newest Workload Scheduler version
• Take advantage of expertise, proven practices, and product and deployment knowledge
• Benefit from the quickest ROI possible
• Understandchanges required to existing scheduling objects
• Accurately estimate the time scale for a planned migration
• Qualify the financial investment estimated for the workload migration
• Identify feature gaps, hardware and software requirements
• Move workload automation infrastructure to cloud SaaS
• Reduce administrative costs by migrating to a service-based infrastructure
• Install agents• Validate
scheduling definitions
• Consolidate batch scheduling under a single workload automation solution
• Migrate from existing solution without impacting complex and critical batch services
• Reduce TCO of enterprise batch scheduling
• Paid development to deliver new products integration enabling customer business scenarios
• Automate business processes for Big Data
• Orchestrateindividual tasks within the process
• Monitor the status and control the execution of tasks
• Centralize and consolidate task triggering and scheduling
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On-site or Remote
HCL Services Enables Successful Workload Automation ProgramsRequest a Quote to:
➢ This service offering will provide tools and experienced migration specialists to assist you
➢ The level of assistance offered ranges from basic to comprehensive. The level you need can be decided after a migration assessment, which is carried out by the team who will provide the services.
➢ The migration tools consist of conversion tools that will assist in converting your existing scheduling data to IWS, and well defined methodology that will track and report on the accuracy of the conversion.
➢ Migration from On-Premise to SaaS solution
➢ Migration from batch scheduler (commercial or home-grown, mainframe or distributed) to IBM Workload Scheduler distributed (IWS), IBM's Enterprise Workload Automation Product.