IBM Software Group March 2003 © 2003 IBM Corporation Tivoli Software Intelligent Management Software for an On Demand World Business Partner Version Tivoli.

IBM Software Group

March 2003 © 2003 IBM Corporation

Tivoli SoftwareIntelligent Management Software for an On Demand WorldBusiness Partner Version

Tivoli for the Finance Sector

IBM Software Group | Tivoli software for Business Partners

Intelligent Management Software for an On Demand World | FSS | March 2003 © 2003 IBM Corporation2

Agenda

Why is Tivoli Good for Customers?– Market Overview and Business Issues

– Tivoli Value to Customers

– Customer Examples

Tivoli Strategy and Solutions– Intelligent Management Software for an on demand environment

– Managing Users, IT Resources, and Business Processes

– Tivoli Business Segment Solutions

Call to Action Plan– Activities, Campaigns

– Tivoli Business Partner Aids and Tools

IBM Software Group


Tivoli SoftwareIntelligent Management Software for an On Demand World


Why is Tivoli Goodfor CUSTOMERS?

Why is Tivoli Goodfor CUSTOMERS?

Tivoli ThinkPad

DAVID to add reference slides for IIS and add Insurance IIS slide with reference



Intelligent Management Software for the On Demand World

•Proactive management

•Resilient infrastructure

•Open standards

•End-to-end•Holistic view

•Managed for business value•Rapid Deployment•Best Practices

Intelligent ManagementSoftware

Optimized forbusiness value

Integratedfor

efficiency

Automated for

productivity



Financial Services Sector (FSS) – Business ApproachG

en

er i

c In

itia

tiv

es

Cro

ss

FS

Seg

me n

tsExpected Drivers For IBM Tivoli Software

High

HighLowFS Segment Specific Drivers

Core Infrastructure

Basel II & Patriot Act

Portal Deployment

Operational Risk

Globalization and Regional Integration

Omgeo Integration

STP

CLS integration

24/7 Business Demand

Decreasing Transaction Settlement Cycles

HIPAA

Multi-Channel IntegrationRationalization

Tivoli ThinkPad

David to add HIPAA and other industry related drivers



3 BIG IDEAS/CONCEPTS for the FSSRe-engineer

cost structures,digitize processes

(Rationalization)

Operate as a transparent customer

centric enterprise

(Service Delivery)

Ensure stability associated with all forms

of risk

(Operational Resilience)

EfficiencyEfficiency DifferentiationDifferentiation ResilienceResilience

ShareholderValue

ShareholderValue



Key Areas of Focus for Financial Institutions…

Agile, Customer Focused Enterprise

Source: IBM Institute for Business Value analysis

and how Business Partners along with Tivoli Solutions address these areas

Website ManagementIdentity Management Transaction Performance Management

Security Management

Monitoring & Performance Management Solutions

Storage Management

Operational ResilienceCost Take OutConfiguration & Task Management

Identity Management


Storage Resource Management



Easily proven ROI

Company with 10,000 users, ROI Analyst default # of servers

– 149 with 384 processors

– WebSphere Portal Servers

– WebSphere Application Servers

– DB2 Database

IBM Tivoli Enterprise ConsoleIBM Tivoli MonitoringIBM Tivoli Monitoring for DatabasesIBM Tivoli Monitoring for Web InfrastructureIBM Tivoli Configuration ManagerIBM Tivoli Risk ManagerIBM Tivoli Identity ManagerIBM Tivoli Access Manager for e-businessIBM Tivoli Storage Manager

IBM Tivoli Enterprise ConsoleIBM Tivoli MonitoringIBM Tivoli Monitoring for DatabasesIBM Tivoli Monitoring for Web InfrastructureIBM Tivoli Configuration ManagerIBM Tivoli Risk ManagerIBM Tivoli Identity ManagerIBM Tivoli Access Manager for e-businessIBM Tivoli Storage Manager

Business Value to OUR CUSTOMER!



IBM FSS Solutions Architecture

Multi-ChannelTransformation

Core SystemsTransformation

Customer Insight

Payments

Business Solution Layer

Solution Services Layer

Integration Services Layer

Platform Services Layer Physical Infrastructure Layer

WBI-FN BaseExtend for SecuritiesCommon Services with Integration HubPrime FociMervaIdentrusTePi

WAS / Eclipse / J2EE baseISV ContentPrime FociNew / Rich ServicesEncapsulate commodity XnsBack Office ApplicationExpose Data

CIIS & BDW baseIntegration HubMultiple ISV ContentPrime FociCampaign ManagementSegmentationPersonalisationLeveraging Information

WAS / WPS BaseMultiple ISV ContentPrime FociBranch TransformationMulti-Channel DistributionFront Office Application

The Integration Hub enablesCore Systems Transformation to expose

data for Customer Insight andfinancial services including Payments for

delivery through Multi-Channel Transformation



IIS #1: Multi-Channel / Branch TransformationThe Issue:Increased attention to Total Cost of Ownership for branch-related outlayShift focus from cost center to revenue generationMulti product platforms required

The Value Proposition:Flexible, open new platform Uniform, single front end to bank

Impact of BCS:Wealth Management SolutionsBranch Cost Modeling

Partners: Eontec, Cisco, Financial Fusion, S1,DWL, Presence Online, Genesys

Clients:St. George, Westpac, ANZ Bank, Wing Lung Bank, May Bank, Bank Bumiputra Commerce, Barclays, ING BBL, BBVA, TD Waterhouse, Scotia Bank

Competition:Microsoft .NET

Platforms:Tivoli, Websphere, DB2, LotuseServers, IBM Storage Solutions

Channel Partners

Web & E-Mail

Branch Office

Contact Center Customer Information

Customer



Customer Story—Multi-Channel Integration

Swest GmbH

“In a competitive banking market and a large, complex technical environment, IBM Tivoli Enterprise Console provides the single focal point we need to provide an efficient service delivery infrastructure to our customers.”

—Rainer Siebelist, Manager, Systems Management, Swest

Result

Need

Solution

• Single, scalable monitoring solution that integrates data from multiple sources

• Enables provision for superior customer service to banking customers

• IBM Tivoli Enterprise Console

• An advanced, centralized problem and event management solution• Manages more than 2,200 events/day after correlation• Easy integration with various software and customer applications• NetView integration provides efficient root-cause problem analysis• Auto-discovery tools enables ease of use and further deployment



Customer Story—Best Practice in Branch Environments

Halifax Bank of Scotland (HBOS plc)

“Advanced features of TCM 4.2 are a huge step forward from the current 3.6.x feature set. In a large branch environment, a feature like multicast is a massive benefit, reducing network load whilst at the same time making distributions quicker.”

—Simon Close, Technology Consultant, HBOS plc

Result

Need

Solution

• Verify the new features: i.e. Multicast • Confirm that Tivoli’s Technical Imperatives have manifested into

“real products”

• IBM Tivoli Configuration Manager

• New Multicast feature provides better network utilization and quicker distributions

• The serviceability function delivers better error messages and debugging capability



IIS #2: Customer InsightThe Issue:‘Know your customer’ via analyticsImproved customer/productReduce cost of sales

The Value Proposition:Information channel integration on open infrastructureLower cost per customer/productAddresses current and future channels

Impact of BCS:Wealth Management SolutionsDeep customer segmentation content and expertiseCampaign management strategies

Partners:Siebel, Kana, SAP, PeopleSoft, Calidus, Ariba, Finplex, Callidus, Adhesion

Clients:American Express ABN AMROJPMorganChaseBank of Asia

Competition:Accenture

Platforms:Tivoli, WebSphere, DB2, Lotus, IFW, BDW, CIISeServers, IBM Storage Solutions



Customer Story—Best Practices

Travelers Property Casualty

“We are intrigued by the concept of Tivoli Privacy Manager, as it is a unique tool that assists in privacy management which, will be tremendously useful in ensuring compliance to privacy regulations.”

—Bick Lacafta, CISO, Travelers Property Casualty

Result

Need

Solution

• Improve monitoring and access management to consumer non-public personal information

• IBM Tivoli Privacy Manager

• Enforces access to private data according to policy• Determines data owner’s consent for future access• Identifies resources where private or sensitive data is stored



IIS #3: Core Systems Transformation - BankingThe Issue:Old, inflexible costly systemsMultiple operations for multiple channels (and banks)Slow product development

The Value Proposition:Flexible Core Systems Transformation (including business process change management) withBest in class ISVs on IBM open infrastructure

Impact of BCS:Middle Office Financial Management Systems solutionsValue Chain transformation capabilitiesBPO of middle office

Partners:Alltel, Temenos, Sanchez, iFlex, Misys

Clients:FleetIBKBICS

Competition:EDS, CapGemini, CSC, Accenture

Platforms:Tivoli, WebSphere, DB2, Lotus, eServers, IBM Storage Solutions

Today’sCore

Services

CRM/Workflow

PR

OD

UC

TS

SE

RV

IC

ES

FIN

AN

CIA

L

PL

AN

NIN

G

FIN

AN

CIA

L T

RA

NS

CT

ION

MA

RK

ET

ING

FU

LF

ILL

ME

NT

Infrastructure

Straight Through Processing

Operational and Analytical DataPartners

Channels

ATM

Teller

Front office

Mobile

Home

Call Center

Wireless



IIS #3: Core Systems Transformation - InsuranceThe Issue:Old, inflexible costly systemsNon-integrated business processesSlow product development

The Value Proposition:Integrated, flexible Core Systems Transformation with Best-in-class ISVs on IBM open Infrastructure

Impact of BCS:Core Insurance transformation solutionsValue Chain Integration On Demand eBusiness implementations

Partners:DWL, Fineos, LIDP, WorldGroup

Clients:American Modern Insurance Group The Prudential Financial Sompo Japan Insurance Inc.

Competition:EDS, CSC, Accenture

Platforms:Tivoli, WebSphere, Rational, DB2, Lotus,eServers, IBM Storage Solutions

Channels/User Portal Server

Consumer Producers/Partners

Technology Infrastructure & Support Applications

Database Mgmt Systems Management

Knowledge ManagementOperationalData Stores Data Marts OLAP Tools

Employee

Operations

Management

SecurityAuthenticat’n Authorizat’n Directory Mgt

Password Mgt

Enterprise Application Integration

Encryption

Search Engine

Business ApplicationsCore Insurance Components

Agent/BrokerAdministration

Document/FormManagement

Billing

Automated Underwriting

Product Configuration

Policy Administration

Claims Administration

External Information

OrderingRating

Customer & Channel Management

Contact Center

Personalization

Campaign Management

Customer Analytics

Agency Interface

Sales Force Automation

Business Process Management

Customer Information

Financials / Human Resources

Budget

AssetManagement

General Ledger / Annual

StatementAccounts Payable

Accounts Receivable

Cash Management

Investment Management

Compliance

HR, Payroll & Benefits

Reinsurance

ValuationIllustration/

Needs Analysis

Disburse and Payouts

ELT ToolsAnalytical Data

Core Insurance Components “Best Fit”



Customer Story—Core Business Infrastructure

Kemper Insurance

Result

Need

Solution

• Automate enterprise systems management tasks and processes• Better secure information availability across the enterprise

• IBM Tivoli Enterprise Console• IBM Tivoli Configuration Manager• IBM Tivoli Storage Manager• IBM Tivoli User Administration

• Significantly increased systems reliability and information availability• An integrated solution that deploys software and tracks hardware

and software configurations• Reduced travel and administrative costs• Improved the IT organization’s ability to implement changes

“We’ve invested a lot in Tivoli and we’re really seeing that investment pay off.”

—Mike Gibbs, Director Systems Management, Kemper Insurance



IBM Software for an On Demand World

FinanceManufac-

turingDistri-bution

Retail TelecomGovern-

ment

Application Layer Integration

Systems Integration Layer

Ap

plic

atio

n D

evel

op

men

t

Systems Networks Storage

Intelligent Management Software

CustomerRelationshipManagement

EnterpriseResourcePlanning

ProductLifecycle

Management

ValueChain

Management

MiddlewareIntegration

Platform

Multi-platform

Customer & Partner

Applications

IBM Software Group




TivoliStrategy

and Solutions

TivoliStrategy

and Solutions



business on demandIBM Software - Helping to create the on demand Business

on demand businessResponsiveVariableResilientFocused

“IBM’s Tivoli software is designed to help you manage the complexity of an integrated on demand environment. It’s designed to recognize problems before they happen and help you manage everything from wireless devices to network servers.”

IBM on demand Manifesto

e-business on demandOperating EnvironmentOpen Integrated VirtualizedAutonomic



The Challenge: Manage Users, Processes, Resources

•How can I provision IT to ensure users have proper access and usage rights?

•How can I ensure customer satisfaction?

•How can I align IT with business policies?

•How can I provision IT to support business processes?

•How are business processes running?•Are we meeting service agreements?

Intelligent Management

Software


Integratedfor

efficiency

Automated for

productivity

Business Processes

Users and User

Experience

IT Resources



The Challenge: Manage Users, Processes, Resources

Intelligent Management

Software


Integratedfor

efficiency

Automated for

productivity

Holistic ApproachPredictive Service Level Management

Provision based on roles and responsibilities.Security and Privacy

Web Site Analysis

Provision IT to support business processes.

Align IT resources with business policies.

Identity ManagerAccess ManagerPrivacy Manager

Web Site Analyzer

Business Systems ManagerService Level Advisor

Storage Resource ManagerMonitoring for Transaction

Performance

ManageBusiness

Processes

Manage Users and User

Experience

Configuration ManagerLicense Manager

Workload Scheduler

Storage ManagerMonitoring SolutionsEnterprise Console

ManageIT Resources



Trusted, automated identity managementReduce costs Improve ROIIncrease security and privacy

Trusted, automated identity managementReduce costs Improve ROIIncrease security and privacy

Predictive service level managementBusiness PerformanceImprove ROIImprove customer satisfaction

Predictive service level managementBusiness PerformanceImprove ROIImprove customer satisfaction

Role-based configuration and workload managementReduce costsImprove ROIImprove business efficiency

Role-based configuration and workload managementReduce costsImprove ROIImprove business efficiency

Comprehensive management of enterprise- wide storageBusiness ContinuanceImprove ROIImprove customer satisfaction

Comprehensive management of enterprise- wide storageBusiness ContinuanceImprove ROIImprove customer satisfaction

Intelligent Management Software

SecurityManagement

StorageManagement

Performance & Availability

Configuration& Operations

BusinessImpact

Management



The Tivoli Security Management Solution

IBM Tivoli Identity Manager 4.3.1

IBM Tivoli Access Manager familyIBM Tivoli Access Manager for e-business 4.1

IBM Tivoli Access Manager for Business Integration 4.1

IBM Tivoli Access Manager for Operating Systems 4.1

IBM Tivoli Privacy Manager 1.1

IBM Directory SolutionsIBM Directory Server

IBM Directory Integrator

Increased user admin costs

Unable to audit and control user access to resources

IT user management not linked to HR

Difficulty controlling application security policies

Unable to link identity administration with access enforcement

Users sign on to multiple applications with multiple user ID and passwords

Conforming to legislation such as HIPAA

Carl Kessler

How about a speaker note positioning the VeriSign services?



Integrated Identity Management

LAN

LAN

Edge Server

AutomatedAccessControl

WebDelegated

Admin

Web Self-Service

WebPassword

Reset

Dynamic Provisioning

Workflow

Auditing

IBM Tivoli Access

Manager

OracleLotus NotesPeopleSoft

IBM Tivoli System Management Products

ISV & Customer Applications

IBM Tivoli Identity Manager

IBM TivoliPrivacy Manager

•Directory Server•Directory Integrator



The Tivoli Configuration & Operations Solution

IBM Tivoli Workload Scheduler 8.1IBM Tivoli Workload Scheduler for z/OS 8.1

IBM Tivoli Workload Scheduler for Applications 8.1.1

IBM Tivoli Configuration Manager 4.2

IBM Tivoli Remote Control 3.8

IBM Tivoli License Manager 1.1

IBM Tivoli Data Exchange

Increasing complexity of IT infrastructure

Pressure to reduce costs

Lack of IT skills

Inconsistent workload distribution

Inability to optimize software license usage

Continual application change

Data movement across heterogeneous systems



ApplicationServers

Web/EdgeServers

Clients

Servers

Browsers

Internet

Internet

PDA

PDA

DistributedDatabases

IBM Tivoli Change and Configuration Management

Customer

Value

•Reduces costs•Improves efficiency of operations•Improves ROI

LicenseManager

ConfigurationManager



IBM Tivoli Workload SchedulerWorkload Scheduler for Applications What is it?

–Secure, fault tolerant workload management

–Increases system control, optimization, production capacity

–Reduces the need for remote workload management skills

–Tracks job contingencies to improve capacity and increase performance

–Automatic recovery and restart capabilityApplication Extensions

Distributed Agent

z/OS Engine

z/OS Agent

Job Scheduling Console

Distributed Engine

Customer

Value

•Increases operational efficiency•Provides business continuity•Improves ROI



The Tivoli Performance & Availability Solution

IBM Tivoli Monitoring 5.1.1IBM Tivoli Monitoring for Applications 5.1IBM Tivoli Monitoring for Business Integration 5.1IBM Tivoli Monitoring for Databases 5.1IBM Tivoli Monitoring for Messaging and Collaboration 5.1IBM Tivoli Monitoring for Web Infrastructure 5.1IBM Tivoli Monitoring for Network Performance 1.1IBM Tivoli Monitoring for Transaction Performance 1.8IBM Tivoli Analyzer for Lotus Domino

IBM Tivoli Enterprise Console 3.8IBM Tivoli NetView for z/OS 5.1IBM Tivoli Risk Manager 4.1IBM Tivoli Switch Analyzer 1.2IBM Tivoli Systems Automation 2.2 for OS/390IBM Tivoli Performance Reporter for z/OS

IBM Tivoli Service Level Advisor 1.2IBM Tivoli Web Site Analyzer 4.1.1IBM Tivoli Business Systems Manager 2.1IBM Tivoli Business Systems Manager for z/OS 2.1

Bu

sin

ess

Imp

act

M

an

ag

em

en

t

Eve

nt

Co

rre

latio

nA

uto

ma

tion

Mo

nito

ring

So

lutio

ns

Declining customer satisfaction

Increased costs of managing quality of service

Cannot properly analyze, predict, and cure problems before they occur

Difficulty monitoring server and network availability

Inability to monitor performance from the users perspective

Cannot correlate multiple events from multiple resources to find the root cause of problems



Managing Performance and Availability

mySAP or SiebelServer

DB2

User

WebSphere

Edge Server / Load Balancer

Web ServerzSeries Server

DominoMail Server

Tivoli Monitoring Tivoli

Monitoring for Web Infrastructure

Tivoli Monitoring for Messaging and Collaboration

Tivoli Monitoring for Business Integration

Tivoli Monitoring for Applications

Tivoli Monitoring for Databases

Tivoli Monitoring for Transaction Performance

EnterpriseConsole

Web SiteAnalyzer

Business SystemsManager

Service LevelAdvisor



The Tivoli Storage Management Solution

IBM Tivoli Storage Resource Manager 1.1IBM TSRM 1.1IBM TSRM for Databases 1.1IBM TSRM for Chargeback 1.1

IBM Tivoli Storage Area Network (SAN) Manager 1.1IBM Tivoli Storage Manager 5.1.5

IBM TSM Enterprise Edition 5.1.5IBM TSM for Application Servers 5.1.5IBM TSM for Databases 5.1.5IBM TSM for Enterprise Resource Planning 5.1.5IBM TSM for Hardware 5.1.5IBM TSM for Mail 5.1.5IBM TSM for SANsIBM TSM for Space Management

Poor storage ROI

Manually-intensive storage administration

Lack of organizational accountability for storage consumption

Inability to make informed IT investment decisions

Business risks due to lack of storage and data availability



IBM Tivoli Storage Resource Manager

What Is It?–Improves storage ROI via comprehensive monitoring, analysis, reporting, planning and automation

–Accountability via Chargeback

–Views NT/2000, Solaris, Linux, Novell, AIX, Hitachi, Oracle, SQL Server, Sybase, DB2, Network Appliance, HP, IBM equipment

Customer

Value

•Ensures application availability•Simplifies storage administration•Improves ROI through efficient use of storage media



Customer’s Trust Leadership

SecurityManagement


Storage ManagementSecurity

ManagementStorageManagement


Configuration& Operations

BusinessImpact

Management

#1



Tivoli Software Powers Virtualized Systems ManagementUtility Management Infrastructure

IBM TivoliMonitoring

IBM Tivoli Service

Level Advisor

Tivoli Data Warehouse

IBM Tivoli Access Manager

Policy Base

Automated, Intelligent Workflow

Access Services Enablement

Subscriber Management Data Store

IBM Tivoli Storage Manager

IBM TivoliConfiguration

Manager

IBM Software Group






Call to Action

1. Educate yourself on Tivoli1. Industry and Knowledge Calls – quick update on the latest from Tivoli

2. Attend Tivoli Business Partner Events – see PWSW for latest update

3. Tivoli Software Home Page http://www-3.ibm.com/software/tivoli/

4. Tivoli Business Partner Insight http://www-3.ibm.com/software/info/insightexchange/

2. Use Tivoli Business Partner Aids and Toolshttp://www-100.ibm.com/partnerworld/software/pwswpub1.nsf

3. Identify opportunities

4. Host a Business Partner Event for your customersSee Business Partner Campaigns at:

http://www-100.ibm.com/partnerworld/software/pwswpub1.nsf/docs/LMCK-55BUH7?OpenDocument



Customers are readyfor Tivoli and

Business Partner solutions

Identifying Customer Opportunities with Tivoli Solutions

Heterogeneous IT environment

Lack of control

Escalating costs of IT operations

Business disruptions because of downtime

or data loss

Lines of Business demand better IT

services

Need to rollout a new application

e-business initiatives

Service Level Agreements

Poor service levels

IT staff burnout

Increasing dependence on mission-critical

applications

Increasing volume of information

Mergers and acquisitions: need to

integrate IT infrastructures

Security or Privacy concerns



Focus on these BIG PLAYS!

Agile, Customer Focused Enterprise

Source: IBM Institute for Business Value analysis

Tivoli Solutions – by Business Partners – for Finance Customers

Website ManagementIdentity Management Transaction Performance Management

Security Management


Storage Management

Operational ResilienceCost Take OutConfiguration & Task Management

Identity Management


Storage Resource Management



Sell Tivoli with WebSphere, Lotus, DM!

LEAD w/ SYSTEMS MANAGEMENTDomino ships with Tivoli P&A IBM Tivoli Analyzer for Lotus Domino IBM Tivoli Monitoring for Messaging and

Collaboration IBM Tivoli Configuration Manager IBM Tivoli Service Level Advisor IBM Tivoli Storage Manager for Mail

LEAD w/ SECURITY MANAGEMENTWebSphere Ships with Tivoli IBM Tivoli Access Manager for

–e-business *–Business Integration (WBI)

IBM Tivoli Identity Manager IBM Tivoli Web Site Analyzer IBM Tivoli Service Level Advisor IBM Tivoli Monitoring for

–Web Infrastructure–Business Integration (WBI)

IBM Tivoli Monitoring for Transaction Performance

IBM Tivoli Storage Manager IBM Tivoli Storage Manager for

–Application Servers

LEAD w/ STORAGE MANAGEMENTNext logical step IBM Tivoli Storage Manager ** IBM Storage Manager for Databases IBM Storage Resource Mgr for Databases IBM Tivoli Monitoring for Databases IBM Tivoli Privacy Manager ***

* Limited license included with WebSphere ** Limited license included with Content Manager *** Part of HIPAA Solution



Tivoli Virtual City

Take a trip to Tivoli Virtual City for a bird's-eye view of the value Tivoli software brings to businesses. Compelling industry scenarios demonstrate how Tivoli helps the following "virtual" customers meet their challenges:

– A banking customer that wants to spend more time doing business -- like deploying new services -- and less time dealing with IT issues.

– A large, rapidly growing distributor with four major regional centers wants to strengthen its IT management plan, optimize and develop criteria for their data protection strategy, and recover quickly from interruptions.

– A government agency required to strengthen its IT security plan as part of homeland security initiatives.

http://w3-3.ibm.com/software/sales/saletool.nsf/salestools/Tivoli+software$VCfeature01_13_03



Tivoli WW Demand Generation Campaign for Bank Back Office

Targeted at Large & Medium Banking CIO, Line of Business (LOB) & IT Manager

Focused on "Speed to Market" and "Improving Customer Service & Experience" with intelligent management software for an on demand world

Campaign Kit available! Tactics to drive attendance and demand:

– Direct Mail Invitation

– E-mail Follow-Up

– Target Audience Profiling

– Tivoli Virtual City

– Tivoli Finance Solutions Brochure



Value of Adding Tivoli to your Deal$

Point products No integration Higher costs Lower productivity Lack of control No link to business Unsatisfied customers Lower ROI

Point solutions..but with Integration Lower costs Higher productivity Increased control Business impact Satisfied customers Greater ROI

If you don’t manage IT, your COMPETITION WILL!

Without Tivoli Solutions WITH Tivoli Solutions

MORE revenue for YOU LESS revenue for YOU

IBM Software Group March 2003 © 2003 IBM Corporation Tivoli Software Intelligent Management Software for an On Demand World Business Partner Version Tivoli.

Documents

demand world tivoli

tivoli solutions

tivoli good

business issues tivoli

ibm institute

demand world fss

business value analysis

demand environment