IBM Smarter Process Solutions to Meet Today’s Complex Business Needs
Dec 22, 2015
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Population growth
Technology Social, Mobile, Big Data, Cloud
Economic activity
Government & policy change
Infrastructure
As the World Becomes More Complex, One Thing Remains Constant…
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Population growth
Economic activity
Government & policy change
Infrastructure
…You Still Need to Satisfy Your Customer
At the center of it all is the customer
Technology Social, Mobile, Big Data, Cloud
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InstantAt Internet speed
47% of online bank account opening applicants don’t successfully complete the process and fund their accounts
InsightfulTargeted and relevant
47% say it frustrates them when companies don't use the information they have to make interactions and offers more relevant
InsightfulTargeted and relevant
47% say it frustrates them when companies don't use the information they have to make interactions and offers more relevant
SeamlessInterconnected & ubiquitous
In the US, mobile banking jumped to 32% of customers in 2012 up from 21% in 2011
SeamlessInterconnected & ubiquitous
In the US, mobile banking jumped to 32% of customers in 2012 up from 21% in 2011
Your Processes Must Be:
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A Smarter Process…
…is a Flexible Process
Empower business users to collaborate and act on observed insights
…is a Social Process
Enable faster, better decisions in response to business situations and opportunities
…is a Data-Driven Process
Accelerate development, deployment, adoption and change
Exploit mobile devices to allow anyone to engage anytime, anywhere
…is a Mobile Process
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Your Smarter Process Journey
Process
Decisions
Visibility & Control
Integration
Social
Mobile
Cloud
Analytics
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Single BPMN model drivesexecution, monitoring, and
analytics
Process “coaches” guide users through complex
tasks (like “TurboTax” for your processes)
Visualize “hot spots” and SLA violations directly on process diagram … drill down for insights
Simple Business Process Automation and Optimization
IBM Business Process
Manager
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Simplify Business & IT Collaboration
Validate implementation faster Visualize version to version changes Understand impacts, tradeoffs between business & IT
Playback the process with business stakeholders
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Scale Process Improvement & Change Across the Enterprise
Enterprise “System of Engagement”
Enterprise “Systems of Record”
• Integrate enterprise-wide operations across multiple Systems Of Record
IBM BPM Process Center
• Manage large numbers of process assets & authors with centralized governance
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With Next Generation Business Rules
InstantAutomates and governs operational decision-making for internet speed responsiveness
SeamlessIntegrates operational decisions across lines of business and IT
Insightful Individualizes the customer experience at each point of interaction
IBM Operational Decision Manager v8.5
Helping to Put the “Smart” in Smarter Process
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Externalizing Decisions from Applications into Business Rules Manage decision logic independently from applications
Business RulesBusiness Rules
Application Application
Decision logic
Natural language rules can be easily read
Externalized rules are easy to change
Centralized rules enable reuse and consistency
Rules written in software code cannot be read by business people
Hard coded rules are difficult to change
Rules intertwined within applications cannot be reused by other systems
Without Decision Management With Decision Management
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Collaborative Decision Management SupportManage decision changes in a safe and predictable environment
IT Specialist
Business AnalystSubject Matter Expert
DecisionLifecycle
System Administrator
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Operational Decision Management Transforms Business Outcomes
Providing an easily manageable, single source of truth foroperational business decisions
Enables changes
to be easily made
by business people
Codifies business
policies, practices
and regulations
Automates decision
making with the
fidelity of an expert
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Real-timeScoreboards
Critical Path Management
Selection of projected path; visibility into details of each activity in the process
Heat Map Overlays
Detects bottlenecks and performance thresholds and displays them visually
Situational optimization with process monitoring & analyticsPerformance Data Warehouse for Insight & Intelligence
Social Analytics
Collaborate directly on work with other participants and experts for simpler task completion
Provides visibility into work-in-progress & the ability to take corrective action when necessary
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Anticipate Business Impact
What if analysis made simple with ODM Simulation Framework
Decision Impact on actual business with ODM Decision Warehouse
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Your Smarter Process Journey
Process
Decisions
Visibility & Control
Analytics
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Innovative Process Center for simplifying changes & reuse
Save and reuse process design components with toolkits that are versioned and shared
Visualize change in real-time during design collaboration
Go back in time between snapshots with a single click
Govern application deployment with automated promotion processes and migration of in-flight instances to new version
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Decision made visible through simple, business friendly artifacts
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Decision changes managed and governed at all time with ODM Decision Governance Framework
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Your Smarter Process Journey
Process
Decisions
Visibility & Control
Integration
Analytics
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IBM Business Process Manager V8.5
Process Designer / Optimizer
IntegrationDesigner
Process Center Console
Process Center
Portal
Mobile App
Process ServerCore BPM Advanced Automation & Integration
BPMN BPEL AdaptorsProcess Rules PerformanceData Warehouse Integration
Social Collaboration
Coaches Dashboards
Network Multiple Process Centers
Server RegistryShared Assets
Versioned Assets
Express Standard Advanced
WAS ND 8.5
Mobile Toolkit
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IBM ODM - Write Once Deploy to Many
Operation
Rule ExecutionServer J2EE/J2SE/
Web Service
Java Rule Execution (POJO)
IMS
Deploy
IBM ESB CICS
ETL/Batch Integration(IIS/Datastage)
BPM Integration BATCH
Decision Center Repository
IT Specialist
Business AnalystSubject Matter Expert
DecisionLifecycle
System Administrator
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Your Smarter Process Journey
Process
Decisions
Visibility & Control
Integration
Social
Analytics
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More Effective Task Completion using Social CollaborationChange the way people work with tasks by making it social and accessible
Dynamic activity notifications facilitate real-time collaboration and responsiveness
Connect to other pre-defined & discovered Experts
to get help with your task
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mockup
ODM Business Console: Giving a Social Spin toOperational Decision Management
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Your Smarter Process Journey
Process
Decisions
Visibility & Control
Integration
Social
Mobile
Analytics
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Mobile Access to IBM BPM – Anytime, Anywhere
IBM Business Process Manager Mobile Application•No additional software
•Leverage BPM skill set
•Leverage Coaches
•Leverage Device Services based on HTML
Out of the Box
Worklight Mobile Application•Leverage reference Worklight artifacts like the Adapter
•Leverage BPM + Worklight skill set
•Can Leverage Coaches
•Leverage Device Services based on Worklight APIs and HTML
Using Worklight
Custom Mobile Application•Choice of mobile implementation
•Leverage REST APIs for BPM
•Can leverage Coaches
•Leverage Device Services based on APIs
Custom Mobile Application
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Decisions Exposed to Mobile Applications through IBM Worklight
Business Rules on the Go
Decisioning on pure mobile data like geo-location
Mobile application behavior managed by business rules
Business Decisions externalized from pure Worklight code
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Your Smarter Process Journey
Process
Decisions
Visibility & Control
Integration
Social
Mobile
Cloud
Analytics
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Pre-configured for High Availability Private / Hybrid Cloud
environment
BPM Platform as a Service Fully managed by IBM Secure and scalable 24/7 customer support Full BPM Advanced environment
PureApplicationSystem
IBM BPM on Cloud
Monthly user subscription
IBM Workload Deployer
BPM and ODMPatterns
Governance / Visibility
Deploy
Define Improve
Process Designer / Optimizer
IntegrationDesigner
Process Center Console
Process Center
PortalMobile
Process ServerCore BPM Advanced Integration
BPMN BPEL AdaptorsProcess Rules PerformanceData Warehouse ESB
Social
CoachesOptional Microsoft Add-ons
Business Space
Measure
Network Multiple Process Centers
Process Server RegistryShared Assets
Versioned Assets
zLinux , AIX, WIN
z/OS
Governance / Visibility
Deploy
Define Improve
Process Designer / Optimizer
IntegrationDesigner
Process Center ConsoleProcess Center Console
Process Center
PortalMobile
Process ServerCore BPM Advanced Integration
BPMN BPEL AdaptorsProcess Rules PerformanceData Warehouse ESB
SocialSocial
CoachesOptional Microsoft Add-ons
Optional Microsoft Add-ons
Business Space
Measure
Network Multiple Process Centers
Process Server RegistryShared Assets
Versioned Assets
zLinux , AIX, WIN
z/OS
Governance / Visibility
Deploy
Define Improve
Process Designer / Optimizer
IntegrationDesigner
Process Center Console
Process Center
PortalMobile
Process ServerCore BPM Advanced Integration
BPMN BPEL AdaptorsProcess Rules PerformanceData Warehouse ESB
Social
CoachesOptional Microsoft Add-ons
Business Space
Measure
Network Multiple Process Centers
Process Server RegistryShared Assets
Versioned Assets
zLinux , AIX, WIN
z/OS
Governance / Visibility
Deploy
Define Improve
Process Designer / Optimizer
IntegrationDesigner
Process Center ConsoleProcess Center Console
Process Center
PortalMobile
Process ServerCore BPM Advanced Integration
BPMN BPEL AdaptorsProcess Rules PerformanceData Warehouse ESB
SocialSocial
CoachesOptional Microsoft Add-ons
Optional Microsoft Add-ons
Business Space
Measure
Network Multiple Process Centers
Process Server RegistryShared Assets
Versioned Assets
zLinux , AIX, WIN
z/OS
Leveraging the Cloud on your BPM and ODM Journey
Adoption & Maturity
Enterprise Integration Enterprise rules Managed cloud No user cap / Passport Adv Bring your own license
BPM + ODMBring your own license
Governance / Visibility
Deploy
Define Improve
Process Designer / Optimizer
IntegrationDesigner
Process Center Console
Process Center
PortalMobile
Process ServerCore BPM Advanced Integration
BPMN BPEL AdaptorsProcess Rules PerformanceData Warehouse ESB
Social
CoachesOptional Microsoft Add-ons
Business Space
Measure
Network Multiple Process Centers
Process Server RegistryShared Assets
Versioned Assets
zLinux , AIX, WIN
z/OS
Governance / Visibility
Deploy
Define Improve
Process Designer / Optimizer
IntegrationDesigner
Process Center ConsoleProcess Center Console
Process Center
PortalMobile
Process ServerCore BPM Advanced Integration
BPMN BPEL AdaptorsProcess Rules PerformanceData Warehouse ESB
SocialSocial
CoachesOptional Microsoft Add-ons
Optional Microsoft Add-ons
Business Space
Measure
Network Multiple Process Centers
Process Server RegistryShared Assets
Versioned Assets
zLinux , AIX, WIN
z/OS
Start hereToday
Start hereToday
Ready for ProductionReady for
Production
Need Enterprise Scale
Need Enterprise Scale
Wide range of options to maximize flexibility and accelerate adoption