Lotus Notes 360 IBM Lotus Notes Client Management Done Right – Beginning to End © 2012 panagenda
May 12, 2015
Lotus Notes 360IBM Lotus Notes Client Management Done Right – Beginning to End
© 2012 panagenda
IBM Lotus Notes 360 2
www.panagenda.com
IBM Lotus Notes 360 3
GreenLight
panagenda Solutions to Lower IT TCO
Public Address-
bookNSFs
IBM Lotus Notes/Domino
DatabaseExplorer
GroupExplorer
SmartChanger MarvelClient
BES
Traveler Sametime
Quickr
Connections ...
Notes2Web
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35 Partners Serving Clients in over 80 Countries
PAN-MarvelClient-PF-100222.pptx 5
The beginning of a Lotus Notes Client
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The Beginning of the Lotus Notes Client
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For brand new users:• User id is created and exists somewhere
• ID Vault or File Share or Domino Directory• Notes is installed but not configured
For existing users:• Notes ID, data, plugins, journal, signatures etc exist and are
located on a previous machine• OR old data exists but is lost
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Traditional Notes Setup
Technician spends 30-60min plus, to configuring new machines, following a 10-50 page manual
The problem with this method is: • Error prone, resulting in no real standardization• Time intensive, making this very expensive• No way to tell who is setup right or wrong• Old notes data may not be moved to new machines properly
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And to Make Things Worse….
Once users get their hands on Notes, things get changed resulting in:
• Icons moved out of sights or a wrong one on the top of the stack
• Wrong location and connection documents, which cause..• Policies to no longer work• Replicator page problems causing orphaned replicas
Now the lack of visibility becomes an even greater problem!
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The FREE Solution: MarvelClient Analyze
See over 200 configuration points such as:• How and where Notes client are installed
– Identify missing hotfixes or non-standard installs
• Mac, Linux, Windows and Citrix machines• Performance issues and network latency• Potential security risks• All icons and bookmarks users have• Wrong location and connection
documents
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• Define “the perfect Notes client” for any user group, hardware type, Notes version, geography, department etc
• Automatically configure Eclipse plug-ins, widgets, location and connection documents, notes.ini settings, local replicas, bookmarks, preferences, profile docs, signatures, dictionaries, full text indexes, ECLs, toolbars and more
• Makes new or replacement client setups fast, automated and easy
• 100% reliable and error-free
The Solution: MarvelClient Manage
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Since all MarvelClient actions can be set to execute once, a __ number of times or persistently, not only are Notes clients deployed perfectly, they remain perfectly configured, 365 days a year• Over 80% support call reduction is easily achieved as help desk calls
are prevented entirely
Manage ID files in a reliable and secure way with our “ID Vault” like storage facility• ID files, certificates etc are transparently collected, stored securely,
downloaded as needed
The Solution: MarvelClient Manage
PAN-MarvelClient-PF-100222.pptx 12
Adolescence and the Lotus Notes Client
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The Only Constant is – Everything Changes
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Regardless of your IBM Lotus use:• Server consolidations or decommissions take place
• Impacting workspace, location and connection docs, replicator page entries, bookmarks, Sametime communities
• Mergers, re-certifications or renames happen• Affecting all of the above plus ECL’s
• New features get introduced• Such as Citrix or other virtualization efforts• Eclipse plugins get (attempted to be) deployed• Roaming gets introduced to a portion of the company
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The Only Constant is – Everything Changes
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• Applications get deployed and decommissioned• Leaving orphaned and wrong info on clients
• Users and apps get moved• Leading to wrong location docs for mail
• New software is released and client need to be upgraded• Change from mapped network drive to local installs• Working directories and Eclipse may change• Changes in preference from shared client to single user client
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The Policy Challenge
• Policies depend on an already functioning/setup client • In my experience less than 75% of users actually receive policies
• They don’t provide you with any inventory to see clients• They don’t truly adapt to your users’ unique situation
• LAN vs. VPN, geography, Citrix user, able to deal with things outside the data directory
• They aren’t predictable, can happen anytime.... or not...• Most settings cannot be UNset once set• They typically cannot repeat actions
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Transparently adjusts workspace icons, bookmarks, replicator page entries as well as replication history to make even the most complex project seamless for end users
Typical MIGRATE ProjectTypical MIGRATE Project Most Common Request for MIGRATEMost Common Request for MIGRATE
Consolidating Servers
Cleanup of existing, outdated client info
Re-certifying users or servers
Domain mergers
The Solution: MarvelClient Migrate
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Traditional Notes Roaming
Notes based roaming is:• Very large at 20 – 150 MB
• Look at the size of your workspace
• Slow – see above• Network intensive – see above• Depends on policies and ID Vault
• Not entirely reliable
• Struggles with roaming eclipse components• Requires additional restarts
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• Just 2 -4 MB network storage required• One-step upgrades by roaming data from
Notes 6 single-user into Notes 8.5.3 multi-user clients (for example)
• Issue new machines instantly with all appropriate client data
• Save up to 95% network traffic and disk storage while roaming to/from Citrix
• Makes Notes clients with data directory on network drives efficient and manageable
• Network independent while the Notes client is running
The Solution: MarvelClient Roaming
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The Geography Problem
• User in New York• Sends Doc|DB-Link to user in
California• Unfortunately, the user in
California does not open the database from a local server
• ... but from the one in New York• ... or even Alaska *ouch*
(dang you, Alphabet!)--> This also applies to policies
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The Solution: MarvelClient Realtime FunctionsFunctions Optimal Server ConnectivityOptimal Server Connectivity
Back-up
• Optimal server connectivity by automatic and dynamic redirection of all client pointers to appropriate servers
• Differentiates between LAN, WAN, VPN; works on the fly without Notes client restart
• Redirects icons, bookmarks, location and connection documents, replicator entries
• Dynamic restriction of database creation or deletion
Locations of a mobile Notes user during travelsLocations of company servers
Without REALTIME, Notes automatically connects the the user to his home server, no matter where the user is
With REALTIME, mobile users are automatically connected/redirected to the right servers to optimize connection speed.
PAN-MarvelClient-PF-100222.pptx 21
The Mature Lotus Notes Client
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Traditional Notes Upgrades – Coming 360
• We’re back to the “setting up new users” topic• Solving a problem starts with understanding it
– How do you upgrade or standardize clients you cant see
• IT is forced to guess, making this VERY frustrating and expensive– Who is installed in a non-standard way– Who has data on network drives– Who has the Admin and Developer clients installed– Who doesn’t have sufficient memory/disk space
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The Depth of Notes 8.x
17‘000 files in Notes Program directory in 1‘800 subdirectories
• 7‘500 (largely undocumented) .properties files, 1‘500 jar files, 1‘200 HTML files
3‘000 files in Notes Data\workspace directory in 2‘400 subdirectories, out of which 1‘850 are empty• 900 (largely undocumented) XML files and 100+ (largely
undocumented) properties files
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The Depth of Notes 8.x
In total, that is• 20‘000 files in 4‘600 subdirectories• 8‘500+ largely undocumented files• Many (many many) subdirectories are plain empty,
especially in Data\workspace• ... and around 100 NSFs/NTF‘s• ... and the good old notes.ini file
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Add to that over 80 Preference Dialogs
Approximately 12‘000 settings across the:• local address book• notes.ini• XML files7‘500
Which does not include any plugins, widgets, addons, that you or your users may have installed.
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The Solution: MarvelClient UpgradeBack-up
• Is Notes aware, knows the client setup and mis-configuration to begin with
• Transparently deploy upgrade packages in a network-friendly, throttled way
• Upgrade Notes clients, Sametime, eclipse components, hotfixes etc
• Once all components are available locally, the user is presented with the choice to upgrade or delay
• Allows for touchless upgrades while properly standardizing all users
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Traditional Eclipse Management
• Requires trusted and signed plugins– Complex and time intensive setup
• The way Eclipse is managed constantly changes – Even if you figured out how to edit plugin_customization.ini or
others, won’t help
• Is a complex framework – Dealing with instances and defaults for users
• Great functionality but difficult to implement– Also difficult to roam and support
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The Solution: MarvelClient Eclipse
Reliably manage Eclipse components or preferences such as:• Change, add, query or delete• Dock the open launcher• Set the embedded browser• Hide the feedreader
Deploy or un-deploy plugins• Usually, without a required restart• To anyone based on any condition – no widget catalog required
Manage Sametime Communities and settings• Add, change, merge or delete
PAN-MarvelClient-PF-100222.pptx 29
MarvelClient in Summary
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Single .dll or .so or .dylib deployed via built-in mail function, mail postopen script, Altiris, SMS, ZENWorks etc
Two Notes.ini entriesEXTMGR_ADDINS=mc.dllMC_DB=%notes_homeserver%!!...
MarvelClient Overview
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... typically leading to payback period of 2-6 months while improving end users experience
MarvelClient Modules Significantly Reduce Notes TCO …
Module Function Benefit
Analyze Gaining Insight into your Notes client infrastructure Inventory of current issues, impact assessment for new projects
Migrate Mass Changes for consolidations, cleanup, mergers Automatically redirects all client pointers
Manage Client configuration and Eclipse management Up to 80% fewer helpdesk calls
Realtime Intelligent server connectivity for travelling users, Citrix users and consolidated environments
Increased end user satisfaction with „Notes just works“
Roaming Full client roaming with 90% less data requirement 80-90% smaller client profiles80-90% less network & server load
Upgrade „Throttled“ package deployment and automated client upgrade, including of components
Touchless and intelligent upgrades while also standardizing client installs
Eclipse Deploy and un-deploy plugins, configure Sametime, setup embedded browser and more
Seamless Eclipse setup, standardization, full control over Sametime
Zip/UnzipFile Blocking
Automatic attachment compression and file blocking 25% smaller mail files40% less network load
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MarvelClient Benefits
Initial Notes setup - Change of department – User and app movesApp and Server decomissioning – Application Deployment
Migrations - Upgrades – Consolidations - Re-certifications - Mergers
- 80-90%
- 50-70%
„Self Healing“ clients - Willingness to invest in other IBM offerings further - Less down time and frustration - Up to 70% faster Notes startup times
End User Experience
+ + +
Automatic attachment compression - Intelligent restrictions for sending attachments - Efficient Notes client roaming
- 20-50%
Cost of Data Storage and Transfer
Project Duration and Effort
Administration Effort
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MarvelClient in SummaryGranting companies complete power over the Notes client setups, therefore reducing Notes TCO while enabling investment in new IBM software, features and versions.
100% successful initial setups and ongoing client configurations
95% less network load compared to Notes Data on network drives
70% faster Notes client startup times
80% less help desk calls
70% shorter projects for migration, consolidation and recertification on clients
50% less mail network traffic
25% less disk space for mailfiles(40% smaller DAOS footprint)
Fastest client management tool change up to 10,500 links per second What other products do in minutes, we do in
seconds
Most used & proven Based on longest client management
experience in the market 4.4 million licensed modules Large consolidation and migration projects
• 120,000 users; 200,000 replicas from 200 40 Domino servers
• 140,000 users; 250,000 replicas from 1,300 90 Domino servers
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Questions?
Francie TannerTechnical Director, Americas
panagenda Inc – Client Management, Server Monitoring & more
60 State Street, Suite 700 ● Boston, MA 02109 (USA)
Skype: francietanner ● Cell: +1 264 584 1060
Fax: +1 415 449 5940 ● E-Mail: [email protected]