IBM Endpoint Manager for Software Use Analysis (Overview)

© 2012 IBM Corporation

IBM Endpoint Manager for Software Use AnalysisProduct Introduction and Overview

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© 2013 IBM Corporation2

IBM Endpoint Manager

Compelling reasons are urging companies to adopt software asset management processes

Compliance is being driven by international, industry, and local laws

License compliance audits from Independent Software Vendor

providers are increasing

Users need to know that assets on which their business relies must be protected, optimized and in compliance

IT resources needs to be assigned to value creation for the business rather than to “fix” lack of processes

Asset Managers need to provide accurate information to Business Execs, Finance & Procurement. They need to demonstrate effective processes to internal and external audit

They are legally responsible for compliance under the law. Good governance is a competitive advantage – best practices not only protect but enhance the way in which you do business



IBM Endpoint Manager Continuously monitor the health and security of all enterprise computers in real-time via a single, policy-driven agent

Endpoints• One infrastructure:

management server, console, agent for Windows, Mac, Unix, Linux, Mobile

• Scales to 250,000 endpoints per management server

• Robust, flexible architecture with built-in failover

• Nearly-invisible impact to network, endpoints

• Operates in low-bandwidth / high-latency environments

• Physical or virtual, network or Internet-connected


Patch Management

Lifecycle Management

Software Use Analysis

Power Management

Mobile Devices

Security and Compliance

Core Protection

Desktop / laptop / server endpoint

Mobile Purpose specific

Systems Management Security Management

Server Automation



Security & Compliance

Vulnerability Assessment

Compliance Analytics

3rd Party Endpoint Protection Management

Patch Management

Security Configuration Management

Core Protection

Anti-Malware

Firewall

Data Protection (add-on)

Patch Management

Offline VM Patching

Application Patching

OS Patching

Mobile Devices

Compliance

App Mgmt

Mobile Device Mgmt

The IBM Endpoint Manager Family

Middleware Management

Multi-Platform OS Deployment

Physical & VirtualServer Lifecycle Management

Cross-Server Sequenced Task Automation (e.g. Patch OS on Server Cluster)

Server Automation

Power Management

Windows & Macs

Carbon, cost reduction reports

End-user Dashboard

Lifecycle Management

Software Distribution

OS Deployment

Remote Control

Patch Management

Basic HW & SW Inventory

Starter Kit

TPM evolution


Software Catalog Correlation

Software Usage Reporting

Software Inventory

TADd / ILMT convergence

App, PIM Containers

Self-Quarantine

Starter Kit



Stores / Kiosks

WAN

Data center

Headquarters

Remote offices

Distribution center

Internet

Cab

le/D

SL

WiFi

Airport

Hotel

Coffee shop

Home

Leased line3G

WiFi

IBM Endpoint Manager, built on BigFix technology

Whether it’s a Mac connecting from hotel WiFi, a Windows laptop at 30K feet or a Red Hat Linux Server in your data center, IBM Endpoint Manager has it covered. In real time, at any scale.

Satellite

Network-friendly architecture delivers large packages without disrupting critical business applications

Single, intelligent agent uses <2% CPU, <10MB RAM

Cloud-based service continuously provides new patch, policy updates

Full command and control of Internet-connected devices

Use existing computers as Relays to minimize network traffic

Content Update Service

Leased line



IBM Endpoint Manager elements

Single server and console• Highly secure, highly available• Aggregates data, analyzes and reports• Manages up to 250K endpoints per server

Flexible policy language (Fixlets)• Thousands of out-of-the-box policies• Best practices for operations and security• Simple custom policy authoring• Highly extensible/applicable across all platforms

Virtual infrastructure• Designate IBM Endpoint Manager agent as a relay

or discovery point in minutes• Provides built-in redundancy • Leverages existing systems/shared infrastructure

Single intelligent agent• Continuous self-assessment• Continuous policy enforcement• Minimal system impact (<2% CPU, <10MB RAM)



Hardware Software Contracts/Licenses

Software Asset Management is one of the most important drivers to keep company costs under control and within budget

Software Asset Management

SW Cost TrendsHW Cost Trends Labor Cost Trends

“Enterprises that begin an asset management program experience up to a 30% reduction in costs the first year.. and continue savings of 5-10% for the next 5 years” – Gartner

IT Service Management

IT Asset Management



Software Asset ManagementIBM Endpoint Manager enables software asset management

Be prepared for software audits

Extend software asset management to servers

Manage all assets from procurement through retirement

Endpoint Management

SystemsManagement

Security Management

Common agent

Unified console

Single mgmt server

Managed = Secure

Desktops, Laptops, & Servers

Smartphones & Tablets

Purpose-specific Endpoints



What’s new in Endpoint Manager for Software Usage Analysis

• IBM Tivoli Asset Discovery for distributed is now part of IBM Endpoint Manager for Software Use Analysis.

• Adds support for the Common Inventory Tool component to identify and discover software products based on signatures across operating systems .

• Adds the Software Knowledge Base Tool component for managing complex software signature definitions and differentiating between software identification and software usage signatures across operating systems for IBM, non-IBM, and custom applications including UNIX and Linux.

• Support tight integration between license, asset, and service desk through IEM and SmartCloud Control Desk integration, delivers enterprise app store

• Provided REST API's allowing customers to exploit other service desk and asset management tools

• The Software Use Analysis server now uses the Tivoli Endpoint Manager Analytics component which now provides



Be prepared for a Software license audit

•Achieve real-time visibility into what software is installed and how it’s used

•100K application signatures out of the box

• Identify under-used applications to reduce software spend

•Monitor usage and related growth to accurately plan for future needs

•Pass more audits with better compliance reports than most vendors

•Leverage payback in months to fund investment in solution

How do I stay on top of software licensing?



Reporting by all software assets



Extend software asset management to servers

Manage assets on Microsoft Windows, UNIX and Linux servers

Collect inventory and deployed software capacity data in multiple distributed physical and virtual environments, including VMWare

Calculate number of Processor Value Units (PVUs) including supported virtualized servers that are available to installed Passport Advantage PVU-based software

Datacenter Servers & Virtual Servers

Distributed Servers

With virtualization how can I track server software licensing?

Single tool to manage assets across endpoints and servers including

virtual server license support



Manage all assets from procurement through retirement

Control Desk stores: Authorized assets and licenses which

are populated via the procurement process and other business processes

Deployed assets and licenses which are discovered and tracked by Endpoint Manager

Out of the Box Reconciliation provides:

• Identification of ‘authorized’ Assets missing in Deployed Asset Inventory

• Identification of Deployed Assets missing in ‘authorized’ Asset Inventory

• Comparison of attributes /specifications based on unique attributes, like serial number

Inte

grat

ion

Control Desk

How can I reconcile procured and deployed licenses to improve business controls?



Reporting by contract



US Foods needed an automated, centralized endpoint management solution to replace cumbersome software compliance monitoring and application deployment processes across 15,000 endpoints.

Customer NeedsKey Features & Outcomes Reduced patch deployment times by 80

percent by centralizing process control

Saved USD500,000 on software licenses through accurate and timely software asset management data

Helped maintain full compliance with software license agreements, avoiding USD1 million in license noncompliance fines

IBM Endpoint Manager software reduces company's software spend, increases compliance

US Foods is one of America’s leading foodservice distributors to restaurants, healthcare and hospitality facilities, government operations and educational institutions.

“Out of the box, IBM Endpoint Manager software dramatically streamlined our patch deployment processes…, increased confidence in our software usage data and enhanced our lifecycle management and power management processes significantly.”

—Dan Corcoran, director of client technology, US Foods

US Foods avoids potential software license penalties with self audit



ROI of Software Asset Management: How IBM Can Help

License reclamation Customer reclaimed 80 licenses of Microsoft Visio where it wasn’t being used and replaced it with free Visio reader.

Customer thought they had 2,600 laptops they needed licenses for, but Endpoint Manager’ network discovery and inventory capabilities found only 2,000 laptops

Customer reduced their routine software license reporting effort from 10 days down to 1 hour to produce reports during contract reviews with vendors like Microsoft.

Customer denied internal purchase request of 100 additional copies of $150/seat terminal emulation software because their Endpoint Manager reports showed more than that quantity deployed but not used.

Customer used Endpoint Manager to prove actual license compliance for processor-based licenses after Microsoft auditors claimed they owed $7M. Upon further investigation, the Endpoint Manager tool was proven to be accurate whereas the Microsoft tool was found to be faulty.

Customer took 20 minutes to locate all p2p file sharing applications deployed on their 120,000 computers for removal according to corporate policy.

Cost avoidance

Continuous compliance, efficiency improvements

License reassignment

Legal risk management, cost avoidance:

Risk management



Summary

Pass immediate Windows audits and reclaim software licenses to reduce license spend

Extend ROI to servers without adding infrastructure or staff

Extend ROI to manage all assets from procurement through retirement



BACKUP SLIDES

• Dilbert cartoon on software audits• Survey results from March 18th Webcast on SAM• Enterprise App store slides



Is this your business today ?



What is happening today – Previous survey results on audits and SAM maturityHas your company been audited by one

or more software companies forcompliance with software licensing agreements?

What is the maturity level of your SAM program?

Yes, once in the last two years. 31.1% (28)

Initial (Ad Hoc) - Little control over what IT and software assets are being used and where 30.7% (27)

Yes, two or more times in the last two years. 28.9% (26)

Defined (Tracking Assets) - SAM processes exist as well as tools and installation data 38.6% (34)

No, but we have been alerted that an audit is forthcoming. 10% (9)

Managed (Active Management) - Vision, policies, procedures, and tools are used to manage software asset life cycles 26.1% (23)

No, we have not been audited or alerted of an impending audit. 30% (27)

Optimized (Optimized Management) - Near real-time alignment with changing business needs.Â SAM is a strategic asset to overall business objectives. 4.5% (4)

Source: InformationWeek WebCast “Has Anyone ever returned an Unused Software License”

http://bit.ly/XLzcDE



Delivery an Enterprise App Store

AppStore look-and-feel for service catalog



Deliver automated workflows for request, approval and licensing

End User

1.) End User Requests Software2.) Workflow Initiated. Checks License Entitlement. 3.) Automatic or manual approvals based on policy.4.) Runbook calls Endpoint Manager to deploy Software5.) Software deployed to target. 6.) Status & inventory information provided back to Endpoint Manager.7.) Software Usage Analysis is loaded into Control Desk for license audit

Control Desk

Runbooks

1 2 34

Endpoint Manager

7

56

Asset & CMDB Lifecycle Management

App Store




Embracing the App Store model in your Software Asset Management strategy

• Pain point: - Disconnected, time-consuming, error-prone processes to request, deploy and manage

software assets.

• Solution Description/Use case: - Provides a self-service user interface to Endpoint Manager clients that enables end users to

request software validated against their user type and SW license availability. Provides approval workflows necessary to manage client requests for software.

• Solution value:- Improved operations efficiency by automating request/fulfillment of software, including

software inventory and license compliance.- Reduces errors in SW compliance tracking, as SW licenses are directly linked to the

deployment of SW to endpoints.- Provides approval workflows needed to validate client requests for software.



Reporting by software asset hierarchy



Reporting by computer



Custom reporting



Contract management



Software Catalog management

IBM Endpoint Manager for Software Use Analysis (Overview)

Technology

management server robust

g wifi ibm endpoint

patch os

red hat linux server

mobile scales

business execs

hotel wifi

windows laptop