IBM and ServiceNow will transform your IT Operations

Expanding capabilities of Watson AIOps

Morgan TimpsonProduct ManagementIBM Watson AIOps

What is Watson AIOps?

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Use AI to consistently identify and take the best course of

action for an incident

Leverage existing tools, processes and workflows to

accelerate IT delivery & efficiency

Unique insights that can only be understood by processing

across data silos

Refresher: How does Watson AIOps Transform IT Operations?

Monitoring

Ticketing Data(ex: ServiceNow ITSM)

Metrics & Events

APM, Topology & Trace(ex: ServiceNow ITOM)

Logging Data

Defects & DevOps Toolchain Data

Unstructured

Structured

Insights, Actions, and Advice

ChatOps (ex: Slack / Microsoft Teams)

Watson AIOps 2.1 – Key Updates

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• Topology Visualization: Visualization of problem's location within application topology, helping teams quickly learn where failures are located, and get the context necessary to make confident decisions during outages

• Smarter Diagnosis: Richer explanation of AI discovered anomalies, more accurate detection of anomalies using AI

• Smarter Grouping: More intelligent grouping of alerts across data silos through improved application of AI, further improving recommendations down stream (particularly on Event and Log data)

• Smarter Investigation: Find and understand topology of resources that no longer exist (i.e. historic topology),

• Expanded integrations: MS Teams preview, ServiceNow, outbound API for other UIs, Log data from additional sources (custom, Splunk, Elastic)

IBM and ServiceNow will transform your IT Operations

AI-Enhanced ChatOps Collaboration Your Choice of Slack / Microsoft Teams / ServiceNow, etc

Evidence-Based Next Best Action Recommendations

Automate Ticketing Creation & Story Documentation for Resolution

Integrate with Existing Workflow & Automation

Automated Team-room creation

Monitoring & APM

Ticketing Data, including SN ITSM

Metrics & Events

SN ITOM, Topology, Visibility & Trace Data

Logging Data

Defects & DevOps Toolchain Data

Accelerators for Diagnosis & Resolution, within the ServiceNow tool interfaces

AP

I

Teams need to navigate across tools to get context needed to act, slowing resolution and reducing risk

Watson AIOps delivers critical context is delivered where teams work, in ServiceNow

The impact of ChatOps & AIOps

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Preview: The Watson AIOps ChatOpsExperience on MS Teams

• IT organizations able to work in native collaboration environment

• Continuity with existing workflows, culture & habits

• Mirroring our value available in Slack, ServiceNow ITSM, etc.

• Sweet spot: Cloud Native Application Observability

• Recognized by Gartner and other analysts

• Visibility into your services and key dependencies

• Managing complexity across releases

• Root cause analysis

IBM Cloud / November 19, 2020 / © 2020 IBM Corporation 8

November 2020: IBM announces acquisition of Instana – Leader in APM & Observability

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AIOps Ecosystem

IBM CloudAutomation Manager

Reduce mean time to recovery with access to

operational logs at scale, with real time observability;

Log everything, answer anything, in real time.

Extend the depth of application performance

and security intelligence with integrated

runtime metrics from Sysdig, feeding the

Cloud Pak dashboard

Run highly reliable and

performant Kubernetes

applications by preventing

resource congestion with

automated workload placement

High-Performance

transactional processing

and in Memory Compute

Enables client Operations Teams and Site

Reliability Engineers (SRE’s) to handle

more applications, and more types of data

at higher volumes. Simplifies automation of

Ops tasks.

IBM Watson AIOps

Recap: What is Watson AIOps?

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Smarter Diagnosis

Smarter Grouping

Smarter Investigation

ChatOps in ServiceNow ITSM

ChatOps inMicrosoft Teams

API output to other dashboards & tools

Logs from tools like Splunk, ELK, etc

Custom Log sources

Topology Visualization

Thank you

Watson AIOps / © 2020 IBM Corporation 11

IBM

Application Modeling, Automation, Container Management, Cost Management, Governance & Compliance, Observability

Open Hybrid Management Platform

Open, Pluggable Framework

IBM Provided Integrations

Easily integrate your key DevSecOps tools

IBM-provided integrationsPartner products are sold by IBM on IBM paperIBM-provided support

IBM Operations Management Ecosystem

Open source,Open SDK, API

Pre-integrated to enhance core IBM dashboarding & orchestration (eg. Ansible, CloudForms)

Key IBM Partners

Watson AIOps

IBM Cloud

Bare metalVMware

Openstack

EdgePrivate

Instana Customer Quotes

“Instana’s ability to automatically map and monitor our applications across every part of our applications stack helps our Development and DevOps teams get immediate feedback to any application changes.”Don Bauer, DevOps Manager at Citizens Bank

“Instana’s SmartAlerts brings the automation and ease of use we’ve come to expect from their application monitoring into our alerting system, helping us efficiently deliver higher application performance and customer satisfaction.”Janek Wonner, DevOps Engineer at Conrad Electronic

“OpenTracing represents a much better way for developers to capture contextual data connected to the specifics of the processing requests over traditional logging methods.”Jeff Newton, DevOps Manager at iOffice.

“We use Instana’s real-time visibility to manage our Red Hat OpenShift orchestrated applications.”David Deuchert, Principal Architect/Director of Software Development at Follett School Solutions

IBM Cloud / November 19, 2020 / © 2020 IBM Corporation 13