IBEC203 Macroeconomics K. Matsuda. December 20, 1997 -Asian Economy collapses, US still rises.

IBEC203 MacroeconomicsIBEC203 Macroeconomics

K. MatsudaK. Matsuda

December 20, 1997 -Asian Economy collapses, US still rises

‘It Says Press Any Key. Where’s The Any Key?’

By: Sushi Lover

:Abdul A

Joe A

Lema A

Jessica B.

India’s Booming Economy

Outsourcing Industry

• Economy growth 9%.

Employees’ Leverage

US vs. India

• Paid less.

• Heavily subsidized.

• Hierarchies less formal in India.

• Suggestion boxes.

• Outsourcing executives work hard to make their employees happier.

• Attrition rate up to 50%.

Reasons For Leaving:

1) Boredom.

2) Long working hours.

3) Physical toll & isolation from social.

4) Burnout.

5) Pursue other jobs & education.

Reasons For Staying:

1. Stable income.

2. Opportunity for advancement.

3. The ability to buy a home.

4. The medical insurance.

Outsourcing Has Created Powerful Outsourcing Has Created Powerful Consumer Class.Consumer Class.

• Consumer class in 20s.Consumer class in 20s.

• Fast night life.Fast night life.

• Economy growth creates cities compared Economy growth creates cities compared to Las Vegas.to Las Vegas.

Outsourcing Work Viewed As:

• Well paying summer job.

• Exposure to overseas business = elective in their education.

Training Employees:

Accent training classes. American culture classes.

India = “High context culture”USA = “Low context culture”Americans culture heroes.

Preparing For Job:

• Adopt western namesExample: Tushar is Travis, Sameer is Smith.

• Role-play angry callers.

Hardships on Job:

• Consumer Rage.

• 30 Notes of appreciation out of 2400 calls within 2 months.

• Heart-wrenching stories.

However, employees receive recognition & praise on a job well done.

Example: Ms. Pandey.