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BPOs have a great scope in India.
BPOs are emerging as a management
tool and focus is shifting from non-coreprocesses to core processes.
BPO (Business Process Outsourcing) is
one of the rapidly growing industries inIndia.
The term BPO refers to outsourcing in allfields.
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Outsourcing involves many risks. Theserisks can be:
Data security
Vendor's financial instability
Loss of expertise
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BPO offers different kinds of servicesincluding customer support services,
telemarketing services, technical supportservices, employee IT help-desk services,insurance services, data entry services,data conversion services.
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Starting a career in the BPO sector iseasy as most of the BPOs provide in
house training to the employees. Candidate with graduation can join the
BPO companies.
No academic specialization. No specific age bar
Good wages
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Transport facilities
People are fascinated towards the
attractive lifestyle and flexibility of timethat they offer.
Due to these advantages, numerouspeople strongly wish to develop a careerin the BPO sector
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Some people also find it difficult to moveup the career ladder fast in the BPO
industry. Some people leave the BPO industry for
higher education, higher salary betterstatus.
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With increasing scope of BPO industry, many top-ranking software companies have established theirBPO centers in India making a career in the BPOsector .
Some of the well-known BPO companies in India are :WNS Group, Convergys, Zenta, Wipro Spectramind,EXL, ICICI Onesource, Daksh e-Service, Tracmail, HCLTechnologies.
These companies are the top-rankers on providingcareer in BPO sector on the basis of criteria likeemployee size, overall satisfaction score, jobcontent/growth, salary and compensation, training,company culture and appraisal system etc.
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After a decade of outsourcing helpedtransform India into much of the world's backoffice, Indians are worried that President
Obama's new Administration and theslowdown in the global economy will cast ashadow over one of the fastest-growing sectorsof their economy.
Obama's $787 billion stimulus plan will make it
increasingly difficult for U.S. companiesreceiving bailout money to hire foreigners ontemporary work permits known as H-1B visas.The budget the President recently presentedmay also make it harder for U.S. companiesthat send jobs overseas to receive tax benefits.
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Mr. Sharma in Washington on Tuesday totake part in the Trade Policy Forum (TPF)
meeting, will raise the outsourcing banand visa fee hike issues at his meetingswith U.S. officials and lawmaker.
Mr. Sharma is scheduled to meet U.S.Trade Representative Ron Kirk andinteract with a host of top business headsin America.
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The visa hike was followed by anotherprotectionist move with the Ohio State
banning offshore outsourcing bygovernment departments.
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Opportunity of over $ 50 Bn across IT-Services, BPO and Engineering Services.
Access to 3rd largest IT-Services market. Excellent social, economic and political
stability
Opportunity to leverage the strong
cultural, trade and historical affinitywith India
De-risk from over dependence on theEnglish speaking markets
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The biggest threat India faces is theintense opposition to BPO in the UnitedStates and the United Kingdom.
In the UK too, opposition to BPO is rising.Trade unions have been up in arms sinceBritish banks, insurance majors and IT
firms began to shift jobs overseas. The UKnow plans to 'protect its jobs from goingabroad.'
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