IAQG IAQG AS 9104 System AS 9104 System Process Process Flowcharts Flowcharts
IAQG IAQG AS 9104 System AS 9104 System
Process Process Flowcharts Flowcharts
Team Mandate
To create a process-based model overview of the IAGQ AS9104 registration system for the Americas Sector Management Structure (SMS).
Team Members and Contributors• Members:
• Reg Blake – Team Leader
• Jeff Carr – NQA
• Mike Harrell – UL Inc.
• Roger Ritterbeck - QMI
• Contributors/Reviewers:
• Carl Blazik – CRS Registrars Inc.
• Trudy Keaveney – NQA
• Nik Sutton - Boeing
• Tim Lee - Boeing
CustomerRequirements(IAQG OEM)
Design&
DevelopmentManufacture Maintenance Customer
Satisfaction
Value Stream
IAQG AS9104 Overview of Requirements
Voluntary Certification/Registration
Harmonized Approach to the CRBs
Controlled Use of Assessment Results
SectorialRegionalSchemes
AccreditedCRBs
Qualifiedand
ApprovedAuditors
Use ofInternationalAerospaceStandards
GlobalAcceptance
IAQG AS9104 - Three Fundamental Requirements
Certification/Registration Body ProcessCRB Requires Accreditation To
AQMS(s)
CRB Must First Be Accredited ToISO/IEC Guide 62 and ISO 19011 For
ISO 9001:2000 By A IAQG SectorRecognized AB
(AS9104 Clause 6.1)
The CRB Must Have BeenAccredited for >1 Year Prior To
Submitting an Application To BeAcceptable By The IAQG Sectors
(AS9104 Clause 6.1)
The CRB Needs To DetermineWhich AQMS(s) They Are
Competent To Apply For UnderScope Sector 21 (NACE DM 35.3)
(AS9104 Clause 6.2)
The Management Committee OrAdvisory Group Of The CRB Must A
Person(s) With AerospaceBackground and Knowledge
(AS9104 Clause 6.3)
The CRB Certification FunctionShall Have Person(s) With
Aerospace Background AndKnowledge Involved In Certification
Decisions(AS9104 Clause 6.4 a.)
The CRB Shall Use An AuditorTraining Program That Is Approvedby The AB And Complies With TheRequirements Of The Respective
IAQG Sector And Maintain TrainingRecords
(AS9104 Clause 6.4 b.)
Auditors Of The CRB Shall MeetThe Requirements Of AS9104
(AS9104 Clause 7)
CRB Shall Have SpecificProcedures, Tools, And Techniques
In Its Systems For Granting,Maintaining, Extending, Reducing,
Suspending and WithdrawingCertification/Registration
(AS9104 Clause 6.4 e.)CRB Has To Agree To IAQG
Member Company, AB, RegulatoryOr Government Bodies 'Right Of
Access' For Establishing They HaveUsed Correct Criteria And Methods
(AS9104 Clause 6.4 g.)
AQMS Standards
AerospaceAssessment
Report &Questionnaires
Sector SchemeApplicable For
AQMSCertification/Reg.
Scoring ProcessAnd Use of NCR
Reports
AdditionalSectorial Training
Requirements
MinimumContent OfTraining:
Civil AviationAuthority (CAA)Requirements
Applicable Space& Defense
Requirements
CRB Agrees To PeriodicSurveillance And Annual WitnessAudits By ABs And IAQG Sectors
With Results Reported To TheSector SMS
(AS9104 Clause 6.4 f.)
The CRB Shall Not Have AnyConflict Of Interest Relating To
Consulting and Training Services(AS9104 Clause 6.4 i.)
CRB Submits Application ForAccreditation, Including
Qualifications Of Auditors, To ABProcess Under Sector
Requirements
AB Conducts Office And WitnessAudits And Makes
Recommendation For AccreditationTo IAQG Sector SMS
CRB Receives Sector SMS ApprovalAnd AB Accreditation For AS9100
And Applicable AQMS(s)
End OfAccreditation
Process
Summary Of Requirements For Aerospace Industry Auditors
AUDITOR(AS9104 Clause 7.1)
Auditors Are To Be Trained And ApprovedFor ISO 9001 Auditing Per ISO 19011
General Knowledge Of Aerospace QualityManagement Systems Standards
Auditor Training In Industry Standards AndCurrent Aerospace Industry Requirements
(AS9104 Clause 6.4.b)
AEROSPACEEXPERIENCED AUDITOR(Includes AS9104 Clauses
7.1 & 7.2/7.3/7.4)
4 Years Of AerospaceWork Experience In The
Last 10 Years(AS9104 Clauses 7.2.1 /
7.3.2 / 7.4.2)
Industry Experience &Training On AerospaceIndustry RequirementsAnd 2 Witness Audits
(AS9104 Clauses 7.2.3 /7.3.3 / 7.4.3)
ALL AUDITORS &AEROSPACE
EXPERIENCED AUDITOR
15 Hours Of Continuing Education For AuditorsWithin Every 3 Years & 4 Audits Within 3 Years
(AS9104 Clause 7.5)
AS9104 Clause 7.6 TABLE 1
ALL
OR OR
ALL
Requirements For Auditors
Start Auditor Qualification Process
Auditors Of AQMS Shall As A MinimumContinually Meet ISO 19011 RequirementsFor Education, Training, Work And Audit
Experience(AS9104 Clause 7.1)
Auditing Experience - Participated >4Audits For >20 That Covers Complete ISO9001 or AQMS standard(s) Within Last 3
Years.(AS9104 Clause 7.1 a.)
Auditor Shall be trained In AQMS StandardRequirements Relevant To Audit Being
Performed. CRB Can Perform Training OrOutsource It.
(AS9104 Clause 7.1 b.)
CRB Training Program Shall Be ReviewedAnd Approved By AB(AS9104 Clause 7.1 b.)
CRB Training Program Shall Be InAccordance With Sectorial Training
Requirements(AS9104 Clause 7.1 b.)
Aerospace Experience Auditors (AEA) ShallHave 4 Years Aerospace Industry
Experience Within Prior 10 Calendar YearsAnd Meets Clause 7.1 Requirements
(AS9104 Clause 7.2)
Work Experience: 4 Years Full Time InAerospace Industry Directly Involved In
Engineering, Design, Manufacturing,Quality Or Process Control For Major
Airframe Manufacturer, Prime Supplier,Auxiliary Equipment Supplier And/Or
Appropriate Official Civil, Military Or SpaceOrganization, Such As National Aviation
Authorities (NAA), European Space Agency(ESA)/NASA, Ministry Of Defence (MoD).
Work Experience To Include DirectInvolvement Or Knowledge Of Elements In
Clause 7.2.2.1(AS9104 Clause 7.2.1)
Where An Auditor Holds CurrentCertification Under Existing Accredited
Aerospace Auditor Procedure AcceptableTo The SMS Not Based On Above
Requirements (e.g. SBAC TS 157 BeforeJanuary 2001) For The Initial 3 Years TheAuditor Requirements Shall Be Satisfied
Plus Addition Of Required AQMS StandardTraining
(AS9104 Clause 7.2.2)
If <4 Years Aerospace Industry ExperienceIn Last 10 (Or >6 Consecutive Years SinceLast Industry Work Experience From Date
Of Application) The Completion Of In-depthAerospace Industry Competency Course
Developed By CRB Or IndependentOrganization. Both Course And TrainingOrganization Shall Be Approved By SMS.The Course Shall Include, As A Minimum,
The Following Topics: (See Next Box)(AS9104 Clause 7.2.2.1)
# Aerspace Industry Perspective# CAA Requirements# Principles Of Military AerospaceRequirements And Regulations
# First Article Inspection (AS9102)# Airworthiness And Safety Requirements# Design, Development, Verification AndValidation
# Aerospace Subcontractor Approval AndControl Requirements
# Variation Management Of KeyCharacteristics (AS9103)
# Flow Down Of Quality Requirements# Foreign Object Damage (FOD) PreventionProgram Requirements
# Use Of Customer Supplied Products# Calibration Controls and Positive RecallSystem
# Acceptance Authority Media# Nonconforming Material, SystemRequirements and Operation
# Sampling Inspection Requirements andLimitations
# Special Processes# Configuration Management/RequirementsControl
(AS9104 Clause 7.2.2.1)
A
And
Or
Or
And
Requirements For Auditors (2)
NOTE: Exceptions To Clause 7.2.2.2.Requirements Will Be Considered
Providing Candidates Can DemonstrateAdequate And Relevant Aerospace
Knowledge And Experience Per 7.2.1 and7.2.2.1
(AS9104 Clause 7.2.2.2)
AEA For AS9120 (Distributors/Stockists):AEA Shall Have 4 Years Aerospace IndustryExperience Within Prior 10 Calendar Years ,Meet The Requirements Of Clause 7.1 And
The Following: (Two Boxes)(AS9104 Clause 7.3)
Training In AS9120 Requirements: This mayBe Self-taught, But With Formal Test To
Demonstrate Knowledge Of theSpecification.
(AS9104 Clause 7.3.1)
If <4 Years Aerospace Industry ExperienceIn Last 10 (Or >6 Consecutive Years SinceLast Industry Work Experience From Date
Of Application) The Completion Of In-depthAerospace Industry Competency Course
Developed By CRB Or IndependentOrganization. Both Course And TrainingOrganization Shall Be Approved By SMS.The Course Shall Include, As A Minimum,
The Following Topics: (See Next Box)(AS9104 Clause 7.3.2.1)
# Aerspace Industry Perspective# CAA Requirements# Principles Of Military AerospaceRequirements And Regulations
# First Article Inspection (AS9102)# Airworthiness And Safety Requirements# Aerospace Material TraceabilityRequirements
# Flow Down Of Quality Requirements# FOD Prevention Program Requirements# Use Of Customer Supplied Products# Calibration Controls and Positive RecallSystem
# Acceptance Authority Media# Nonconforming Material, SystemRequirements and Operation
# Sampling Inspection Requirements andLimitations
# Configuration Management/RequirementsControl
(AS9104 Clause 7.3.2.1)
A
Or
And
In Addition To 7.2.2.1, Auditor Shall HaveParticipated In At Least 2 Full AS9100
Aerospace Industry Audits Within The Past3 Years And Have Been Witnessed By
Currently Qualified AEA Or The AB, WhoThemselves Have Not Become Qualified ViaTraining Per 7.2.2.1. Audits Shall Cover AllElements Of The Standard And Shall HaveBeen Conducted At Organizations That ArePredominately Aerospace Oriented. Auditor
Shall Receive Positive And DocumentedRecommendation For Qualification On All
Audits.(AS9104 Clause 7.2.2.2)
Work Experience: 4 Years Full Time InAerospace Industry Directly Involved In
Engineering, Design, Manufacturing,Quality Or Process Control For Major
Airframe Manufacturer, Prime Supplier,Auxiliary Equipment Supplier And/Or
Appropriate Official Civil, Military Or SpaceOrganization, Such As National Aviation
Authorities (NAA), European Space Agency(ESA)/NASA, Ministry Of Defence (MoD).
Work Experience To Include DirectInvolvement Or Knowledge Of Elements In
Clause 7.3.2.1(AS9104 Clause 7.3.2)
BAnd
Requirements For Auditors (3)
NOTE: Exceptions To Clause 7.2.2.2.Requirements Will Be Considered
Providing Candidates Can DemonstrateAdequate And Relevant Aerospace
Knowledge And Experience Per 7.3.2 and7.3.2.1
(AS9104 Clause 7.2.2.2)
AEA For AS9110 (Maintenance):AEA Shall Have 4 Years Aerospace IndustryExperience Within Prior 10 Calendar Years ,Meet The Requirements Of Clause 7.1 And
The Following: (Two Boxes)(AS9104 Clause 7.4)
Training In AS9110 Requirements AndTested.
(AS9104 Clause 7.4.1)
If <4 Years Aerospace Industry ExperienceIn Last 10 (Or >6 Consecutive Years SinceLast Industry Work Experience From Date
Of Application) The Completion Of In-depthAerospace Industry Competency Course
Developed By CRB Or IndependentOrganization. Both Course And TrainingOrganization Shall Be Approved By SMS.The Course Shall Include, As A Minimum,
The Following Topics: (See Next Box)(AS9104 Clause 7.4.1.2)
# Aerspace Industry Perspective# CAA Requirements# Principles Of Military AerospaceRequirements And Regulations
# First Article Inspection (AS9102)# Airworthiness And Safety Requirements# Design, Development, Verification AndValidation
# Aerospace Material TraceabilityRequirements
# Aerospace Subcontractor Approval AndControl Requirements
# Variation Management Of KeyCharacteristics (AS9103)
# Flow Down Of Quality Requirements# FOD Prevention Program Requirements# Use Of Customer Supplied Products# Calibration Controls and Positive RecallSystem
# Acceptance Authority Media# Nonconforming Material, SystemRequirements and Operation
# Sampling Inspection Requirements andLimitations
# Special Processes# JAR/FAR 145/136 (EASA IR M)# Tool Control# "Return To Service" Process# Flight Test# Functional Check Flight# Weight And Balance# Wing Walking Or Aircraft MarshallingTechniques
# Configuration Management/RequirementsControl
(AS9104 Clause 7.3.2.1)
B
Or
And
In Addition To 7.3.2.1, Auditor Shall HaveParticipated In At Least 2 Full AS9100 Or
AS9110 Aerospace Industry Audits WithinThe Past 3 Years And Have Been WitnessedBy Currently Qualified AEA Or The AB, WhoThemselves Have Not Become Qualified ViaTraining Per 7.3.2.1. Audits Shall Cover AllElements Of The Standard And Shall HaveBeen Conducted At Organizations That ArePredominately Aerospace Oriented. Auditor
Shall Receive Positive And DocumentedRecommendation For Qualification On All
Audits.(AS9104 Clause 7.3.2.2)
Work Experience: 4 Years Full Time InAerospace Industry Directly Involved In
Engineering, Design, Manufacturing,Quality Or Process Control For Major
Airframe Manufacturer, Prime Supplier,Auxiliary Equipment Supplier And/Or
Appropriate Official Civil, Military Or SpaceOrganization, Such As National Aviation
Authorities (NAA), European Space Agency(ESA)/NASA, Ministry Of Defence (MoD). InAddition They Shall Had Specific Training
In Repair/Overhaul Or Demonstrated 2Years Full-time Experience In The Last 4
Years. Work Experience To Include DirectInvolvement Or Knowledge Of Elements In
Clause 7.4.1.2(AS9104 Clause 7.4.1.1)
CAnd
Requirements For Auditors (4)
NOTE: Exceptions To These RequirementsWill Be Considered Providing CandidatesCan Demonstrate Adequate And Relevant
Aerospace Knowledge And Experience Per7.4.1.1and 7.4.1.2
(AS9104 Clause 7.4.1.3)
To Maintain Qualification All Auditors AndAEAs Shall Participate In At Least 4
Aerospace Audits In 3 Years AndParticipate In Continuing Education In
Accordance With Sectorial TrainingRequirements That Requires Review Of The
Changes To The Aerospace IndustryStandards, Auditing Methods And ISO
Requirements At A Minimum Of 15 HoursTotal Within 3 Years(AS9104 Clause 7.5)
AUDITOR(AS9104 Clause 7.1)
CAnd
In Addition To 7.4.2.1, Auditor Shall HaveParticipated In At Least 2 Full AerospaceIndustry Audits Within The Past 3 YearsAnd Have Been Witnessed By Currently
Qualified AEA Or The AB, Who ThemselvesHave Not Become Qualified Via Training
Per 7.4.2.1. Audits Shall Cover All ElementsOf The Standard And Shall Have BeenConducted At Organizations That Are
Predominately Aerospace Oriented. AuditorShall Receive Positive And Documented
Recommendation For Qualification On AllAudits.
(AS9104 Clause 7.4.1.3)
Auditors Are To Be Trained And Approved ForISO 9001 Auditing Per ISO 19011
General Knowledge Of Aerospace QualityManagement Systems Standards
Auditor Training In Industry Standards And CurrentAerospace Industry Requirements
(AS9104 Clause 6.4.b)
AEROSPACEEXPERIENCED AUDITOR(Includes AS9104 Clauses
7.1 & 7.2/7.3/7.4)
OR
4 Years Of AerospaceWork Experience In The
Last 10 Years(AS9104 Clauses 7.2.1 /
7.3.2 / 7.4.2)
OR
Industry Experience &Training On AerospaceIndustry RequirementsAnd 2 Witness Audits
(AS9104 Clauses 7.2.3 /7.3.3 / 7.4.3)
ALL AUDITORSAEROSPACE
EXPERIENCED AUDITORS15 Hours Of Continuing Education For AuditorsWithin Every 3 Years & 4 Audits Within 3 Years
(AS9104 Clause 7.5)
Summary Of Requirements For Aerospace Industry AuditorsTABLE 1
Start Audit TeamConclusions and
Reporting
For Surveillance, Audit Team LeaderAdvises If Any Nonconformities
Jeopardize AnExisting Certificate(AS9104 Clause 8.4)
AQMS Audits Shall Be DocumentedOn Aerospace Assessment Report
And Questionnaires Paper OrElectronic Versions (AS9104 Clause
8.4)
State Conclusions on Conformityand Effectiveness of QMS To AQMSStandards Requirements (AS9104
Clause 8.4)
Failure to Agree Course of Action -Invoke CRB's Appeals Process
(AIR5359 Clause 8.4)
The Audit Team Leader PresentsAudit Report To Organization BasedOn Aerospace Assessment Reportand Questionnaires As A Minimum
(AS9104 Clause 8.4)
Where CRB Denies Or SuspendsCertification/Registration They
Agree Appropriate Course Of ActionWith Organization
(AS9104 Clause 8.4)
CRB Shall Provide OrganizationWith Copies Of All Information On
Audit Results (Checklists, Findings,Supporting Documents, Other
Correspondence) For Sharing withCustomers
(AS9104 Clause 8.4)
CRB Shall Submit Summary ResultsOf Audit To AQMS Standard(s) Into
IAQG-OASIS Database Within 1Month After Certificate Issue Date
Or Surveillance Visit Date(AS9104 Clause 8.4)
Data Entry Done By CRB, SMS InAccordance With Sector Or National
Aerospace Industry AssociationArrangements
(AS9104 Clause 8.4)
Information To Go IAQG-OASISDatabase:# CRB Name, Contact Person,Phone, Fax, E-mail Address# Supplier Name, Address/Locations Involved in Audit, ContactPerson, Phone, Fax, E-mail Address# Certificate(s) Issued, IncludingIssue And Expiry Date# Scope Of Certification# Type Of Audit Performed (Initial,Surveillance, or Re-certification)# Audit Dates And Number OfAuditorDays# Aerospace Experience Auditor(s)Involved# Number Of Major/Minor NCRs (PerClause Of The AQMS Standard)# Scoring Results# Audit Summary# Date And Audit Summary(Surveillance And Re-CertificationAudits)NOTE: Training/Guidance On Data/Entry Provided By SMS UponCRB's Accreditation
(AS9104 Appendix A)
End Of Process
Audit Team Conclusions And Reporting
RecordsRecords
(AS9104 Clause 12)
Supporting Evidence of CRB'sQualification Held &
Maintained At AB(s) Office ForMinimum Period Of 6 Years
(AS9104 Clause 12.1)
SMS Shall Have Access ToRecords Of Approval Of CRB
Pertaining To Relevant AQMSRecognition
(AS9104 Clause 12.1)
CRB Representatives To TheSMS Shall Not Have Access ToRecords Of CRB Competitors
(AS9104 Clause 12.1)
IAQG OT And AuthorizedAgents Shall Have Access ToAll Records And Data Relating
To Aerospace IndustryScheme Including:
- IAF Peer Review Reports- AB Reports Of CRBs- Supplier Certification ReportsIn All Sectors For Confirming
Conformance With AS9104Across All Sectors
(AS9104 Clause 12.2)
See Fees
Fee Requirements(AS9104 Clause 13)
IAQG May Establish Fees ForRegistration of Audit Data In
OASIS(AS9104 Clause 13)
Sector May Establish Feesfor Recognition And Approval
Of CRBs And Auditors(AS9104 Clause 13 a.)
See Responsibilities
Fees
Sector May Establish Feesfor Certification/Registration
Of Suppliers(AS9104 Clause 13 b.)
1.1. Approved/Certified AS training Approved/Certified AS training
2.2. Auditor Approval/CertificationAuditor Approval/Certification
3.3. Accreditation processAccreditation process
Note: While you may proceed with all steps Note: While you may proceed with all steps concurrently, your application may be concurrently, your application may be delayed pending completion of a delayed pending completion of a previous stepprevious step
Steps to AS
Accreditation
RAB/QSA International - ProcessesCRB
AS9110
Separate Paths Options(RABQSA or
IRCA)
AIR 5359B(AS9014)
AIR5493(AIR5493-1 Competence)
(AIR5493-2 Training)
ISO 17011 ISO 17024
ANAB / SCCInmetro
(CRB Acc.)
RABQSA(PCB/TCP)
AuditorProgram
CourseProgramCRB Acc.
Program
IndustryOversight
Step #1AS Training Course Approval/Certification Process
Application for ApprovalOr Certification by
RABQSA is Received
Documentation Review
Achieves Criteria?
Request Additional Information From Training Provider
Approval or Certification?Entered on
RABQSAAS Register
Evaluation of Course & Admin Processes (On-site)
Achieves Criteria?
Approved
Request AdditionalInformation fromTraining Provider
Certification ApprovedEntered on RABQSA
Certified Training Provider Register
Maintain
No
NoYes
Certification
YesApproval
Step #2
AQMS Auditor Approval/Certification ProcessApplication for Approval
Or Certification byRABQSA is Received
Initial Technical Review forApproval or Certification
Achieves Criteria?
Request Additional Information From Applicant
Approval or Certification?
Entered on CRB Letter &
OASIS Database
Certification Approved
Approved
Entered on RABQSA Certified Auditor Register
And Oasis Database
Maintain
No
Certification
ApprovalYes
Team Recommendations• Circulation of Material
• Encourage Adoption of Process Mapping in all Future Aerospace Documents
• Consider Careful Layout/Structure of Future Documents (Duplication/Contradictions etc.)
• Make Maximum Use Of Web Site as Communication Tool
• Alignment with 9104 and 5359 (New Version)
• Alignment with Updated Procedure 102
• Flow 5493