COMPANY INTRODUCTION OCTOBER 2010 cool vendor 2010
May 28, 2015
COMPANY INTRODUCTION
OCTOBER 2010
cool vendor 2010
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Company introduction
Focused on high software technology
Self-financed / independent strategy
High software technology
Own products and technology (IAPplatform, IAPsolutions)
OSS/BSS expert engineering (90% of the staff
are engineers)
GARTNER: Cool Vendor in Telecom
Operations 2010
ITIL Certified, ISO 9001 Certified
Best Practices in Project Management (PMI)
cool vendor 2010
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MissionManaging Technology
IAPsolutions develops partnership relations with its
clients and integrator companies
IAPsolutions doesn´t pretend to be just a product vendor,
but a travel partner
IAPsolutions doesn´t want to solve just a specific
requirement in the time, but to be a strategic
technology platform capable of adapt to any customer
future change with an appropriate flexibility and with
competitive costs
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IAPsolutions History
The evolution of a company focused on the client
1997: DCI, Dynamic Consulting International is founded
Expert team in networks management
Own software platform development as a basic
challenge
Deep knowledge in advanced technologies
Continuous growth during 13 years
Evolution
From a platform to products and solutions
based on this platform
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IAPsolutions in figures
Mature and proven technology
More than 100 daily users of IAP solutions
More than 20,000 daily commands to Switching Nodes
More than 15,000 daily commands to other NE’s
More than 25,000 daily work-orders managed
More than 15 millon CDR’s processed every day
More than 20,000 alarms processed every day
Dialog with more than 50 different network technologies
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A different company
Added value to the client
IAPsolutions offers added value solutions and services:
Customized solutions
Fast time-to-market
Flexibility, quality, service oriented
Expertise and know-how
Integration capacity
Guaranteed ROI
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Extended operations coverage
OSS/BSS products based upon IAP
software platform: Provision Monitoring Operation Billing
Solutions are Management Suites,
created from mature General Products
IAPplatform, a distributed Complex Event
Processing platform
Complete Multi-vendor, Multi-
technology approach
Telecom specialised products
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Operations
Fulfillment Assurance BillingOperations Support & Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
ServiceConfiguration & Activation
ServiceProblemManagement
Service QualityAnalysis, Action & Reporting
Service & Specific Instance Rating
SM&O Support & Process Management
ServiceManagement & Operations Readiness
Supplier/Partner Interface Management
S/P Buying
S/P Purchase Order Management
S/P Problem Reporting &Management
S/P PerformanceManagement
S/P Settlements & BillingManagement
S/PRM OperationsSupport & Process Management
S/P Relationship ManagementOperationsReadiness
Resource Provisioning & Allocation to Service Instance
ResourceProblemManagement
RM&O Support & ProcessManagement
ResourceManagement & Operations Readiness
Retention & Loyalty
Customer Interface Management
Billing & CollectionsManagement
CustomerQoS / SLA Management
ProblemHandling
Selling
Order Handling
MarketingFulfillmentResponse
CRM Operations Support & Process Management
CRM Operations Readiness
Sales & Channel Management
Resource Data Collection, Analysis & Control
Resource QualityAnalysis, Action & Reporting
IAPsolutions on eTOM
IAPIAS IAPDMCIAPOMS IAPIPC
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Communication protocols, a high value knowledge background
IAPsolutionsProtocol Suite
Proprie-tary
Lucent5ESS
ACM
TS
FTAM
NDS
AlcatelCISE
SIROC
OCB MT
Ericsson
IOG11
IOG20
APG40
NECNEAX
GPP NCOM
FA Q3
Q3 MTP
NortelMotorolaSiemens
Q3
XFER
Wirelink
microGPP
X.10
Domotic OSI
ISUPMTPINAP
SCCP
IMUP
ASN.1
SS7
STANAG4406
E.115
X.4xxX.25 X.2xx
X.500 X.7xx ACP123
Q3
OSS /BSSMQ
SOAP
CORBA
RMITIBCO ESB
XMLODBC …
XOPEN
IP
MIME
UDP TCP
ICMP
SNMP FTP
TFTPSMTP
RTP
RCP RADIUS
LDAP
DHCP
TL1 SSH SSL
TSL
HTTPS XoT
HTTPTelnet
SIP IGMP
H.323
802.1x
TSVP PPP …
DNS
IPSEC
WAP
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Services
OutsourcingSoftware as a Service (SaaS)Business Process Outsourcing (BPO)
Customer Care Center:Advanced support and maintenanceBusiness process monitoringHigh added value to the client
Expert consultancy
From complete solutions to service outsourcing
Total Solu-tions; 50%Maintenance;
20%
Outsourcing (BPM-BPO-SAAS); 15% Consultancy; 15%
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Customer Care CenterAdvanced real time business process monitoring
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PMI based Methodology
Delivery and productions processes
complete and full defined: ISO 9001
certified
Production Processes based on the
PMI Framework for efficient Project
Management
IT service Management: ITIL
compliant
Continuous improvement of the
delivery and productions processes
IAPsolutions production process
Quality, Control, Efficiency
Client Projects
Fast Track
Projects
Internal Projects
Mainte-nance
and Services
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Efficiency through Powerful Tools
IAPsolutions production process
Full delivery and production process
supported by powerful tools
ERP (resources and projects
management, sales process,
purchasing and invoicing)IAPGCS, SW generation and
full version control
management
Quality Management System
to improve our products and
processes
CCC (Customer Care Center):
advanced support and
maintenance service
Business Intelligence to control
the processes
Quality Mgmt System
Customer Care
Center
ERP and BISystem
SW Generation and Version
ControlSystem
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Go-to-Market strategy
Confidence to customers, added value to integrators
Direct sales to telecommunication market, role as a strategic provider
Strategic partnership with integrators
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Business areas
Our experience in Telecom market is applied to other markets
Telecommunications
Utilities
Transports
Energy efficiency
Security
Emergency management
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Partners and Integrators
Developing partners / integrators channel
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Reference highlights
Large number of references in Telecom sector and introduction in other markets
Provisioning, QoS, traffic management, network supervision, Inventory,
Revenue Assurance, service assurance
O&M protocols for Europe and LatAm, several NMS & provisioning solutions
Integrated management of TETRA networks and Integrated alarm management
Provisioning, Integrated network managementOutsourcing of mediation & rating
process
Provisioning and Network Monitoring
Mediation, rating and Provisioning of services
Provisioning, Inventory and QoSImprovement of communication with banks (IAPXOT)
Integrated management of TETRA networks and Integrated alarm management
Improvement of communication between airports (IAPXOT)
Management of contents and Invoicing
Integrated management of TETRA networks, Integrated alarm
management
Integrated management of PLC (BPL) networks
Telecommunications
Utilities
Public infrastructure
Provisioning
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IAPsolutions activity around the world
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IAPsolutions key differentiating aspects
Know-how, expertise
Advanced software technology
Customer, service oriented
Quality
Added value
Thanks