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International Association of Outsourcing Professionals (IAOP)Chicago Chapter, Midwest Chapter, Cloud Computing Chapter and Tools & Technology Innovation Chapter presents: One-day IAOP Member Forum on “Use of Advanced Tools & Technologies in Outsourcing”
10:10- 11:00 am session:
Impacting Business Outcomes Through Cloud-Based Service Delivery
Business § Global business and information technology services company§ Leverages deep industry and functional expertise§ Advanced, global delivery model to help clients transform their highest-value business processes
Service Offerings• Enterprise Business Solutions, Integrated Engineering Solutions, Infrastructure Management Services, Consulting & Enterprise
Ø Experience• Over 12 years matured delivery experience.• 50+ active customers engagements.• Over 300+ projects delivered successfully across
implementation, migration and support.
Ø Resource Strength• 50+ Tools Consultants: Highly qualified and Experienced• Continuous skill development by training online or
classroom, provided by different technology vendors.• 65% Product certified consultants. • Large Pool of Consultants for work in various aspects of HP,
IBM IBM Tivoli Service Request Manager, IBM Tivoli CCMDB, IBM Tivoli Asset Manager
CA CA Nimsoft Unified Manager, CA Nimsoft Service Desk
Business Drivers for Service Delivery
ØReduced costsØ From Need for flexible licensing models – Named User, Concurrent User,
Volume Based, EnterpriseØ Most of the tools have limited service utilization, chargeback capability
ØFlexibilityØ Most of the tools are enterprise-based & lack multi-tenant architectureØ Limited multi-tenancy to support single tool across multiple business units and
Corporate ITØ Some of the tools are very difficult to integrate with other data sources