CLIENT: Northland Investments LOCATIONS 38 SAVINGS: $10,000/year PLATFORM: Nexva Pro Plan I’m never told, ‘we can’t do that’. With Nexva, they are always trying to accommodate our needs and improve our experience. – Chad Weiss, Director of IT CUSTOMER OVERVIEW Northland Investments, Inc. is a Midwest franchise partner for over 40 quick service restaurant locaons in Michigan, Indiana, and Ohio. Starng in the early 2000s, the majority of the stores are Taco Bell and mul-branded Taco Bell/KFC locaons, and they are connuing to grow throughout the Midwest. DILEMMA Since 1991, Northland Investments has worked with three VoIP providers. The stores were using bundled Internet and phone service provider packages, and were facing a lot of issues. One of the major points of trouble was customer service. Providers were not flexible. When they called in, it was difficult to talk to a real person and actually make changes. Stores were constantly in contact with their IT Director instead of being able to take acon on their own. RESOLUTION In early 2015, Taco Bell corporate suggested making the switch to Nexva, a recommended partner in service. It was ulmately decided to make the change, and the process of shiſting providers began in May 2015. Steps included signing off on the Leer of Authorizaon to port phone numbers over to Nexva and shipping Analog Telephone Adapters. Branches of the franchise were added throughout the summer, and over 30 restaurant locaons transioned to Nexva by August 2015. Since making the switch, they save about $10,000 per year and have great customer service. The branches are able to call directly into Nexva if they need any assistance, but have overall found service extremely reliable. Northland Investments connues to add new restaurant locaons and plans on growing with Nexva. Northland Investments, Inc. is a Midwest franchise partner for over 40 quick service restaurant locaons. They were facing many customer service issues in working with three previous VoIP providers. Since switching to Nexva for communicaon services, they have saved about $10,000 per year. Northland Investments is overall happy with IN A NUTSHELL “ ” Nexva. Migraon and onboarding were taken care of easily, custom billing was set up without issues, and the service has been great. As they connue to add more locaons and new restaurant chains, they plan on growing with Nexva. NEXTIVA CUSTOMER SUCCESS STORY (800) 799-0600 [email protected]
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
-
CLIENT: Northland InvestmentsLOCATIONS 38SAVINGS: $10,000/yearPLATFORM: Nextiva Pro Plan
I’m never told, ‘we can’t do that’. With Nextiva, they are always
trying to accommodate our needs and improve our experience.
– Chad Weiss, Director of IT
CUSTOMER OVERVIEW
Northland Investments, Inc. is a Midwest franchise partner for over 40 quick service restaurant locations in Michigan, Indiana, and Ohio. Starting in the early 2000s, the majority of the stores are Taco Bell and multi-branded Taco Bell/KFC locations, and they are continuing to grow throughout the Midwest.
DILEMMA
Since 1991, Northland Investments has worked with three VoIP providers. The stores were using bundled Internet and phone service provider packages, and were facing a lot of issues. One of the major points of trouble was customer service. Providers were not flexible. When they called in, it was difficult to talk to a real person and actually make changes. Stores were constantly in contact with their IT Director instead of being able to take action on their own.
RESOLUTION
In early 2015, Taco Bell corporate suggested making the switch to Nextiva, a recommended partner in service. It was ultimately decided to make the change, and the process of shifting providers began in May 2015. Steps included signing off on the Letter of Authorization to port phone numbers over to Nextiva and shipping Analog Telephone Adapters.
Branches of the franchise were added throughout the summer, and over 30 restaurant locations transitioned to Nextiva by August 2015. Since making the switch, they save about $10,000 per year and have great customer service. The branches are able to call directly into Nextiva if they need any assistance, but have overall found service extremely reliable. Northland Investments continues to add new restaurant locations and plans on growing with Nextiva.
Northland Investments, Inc. is a Midwest franchise partner for over 40 quick service restaurant locations. They were facing many customer service issues in working with three previous VoIP providers. Since switching to Nextiva for communication services, they have saved about $10,000 per year. Northland Investments is overall happy with
IN A NUTSHELL
“”
Nextiva. Migration and onboarding were taken care of easily, custom billing was set up without issues, and the service has been great. As they continue to add more locations and new restaurant chains, they plan on growing with Nextiva.
NEXTIVA CUSTOMERSUCCESS STORY
(800) [email protected]
Related Documents
