IACSS 2015 Proceedings · 2020-02-21 · and websites no longer are new, but the current round of investments increasingly are shifting the initial fo- cus from basic mobile self-service

Page 1 <img data-url='document/iacss-2015-proceedings-2020-02-21-and-websites-no-longer-are-new-but-the-current.html?page=1' data-page='1' class='cut-thumb lazyload' alt='Page 1: IACSS 2015 Proceedings · 2020-02-21 · and websites no longer are new, but the current round of investments increasingly are shifting the initial fo- cus from basic mobile self-service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042914/5f4ff65b0901d3156d11d2b2/html5/thumbnails/1.jpg' width='140' height='200' /> Page 2 <img data-url='document/iacss-2015-proceedings-2020-02-21-and-websites-no-longer-are-new-but-the-current.html?page=2' data-page='2' class='cut-thumb lazyload' alt='Page 2: IACSS 2015 Proceedings · 2020-02-21 · and websites no longer are new, but the current round of investments increasingly are shifting the initial fo- cus from basic mobile self-service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042914/5f4ff65b0901d3156d11d2b2/html5/thumbnails/2.jpg' width='140' height='200' /> Page 3 <img data-url='document/iacss-2015-proceedings-2020-02-21-and-websites-no-longer-are-new-but-the-current.html?page=3' data-page='3' class='cut-thumb lazyload' alt='Page 3: IACSS 2015 Proceedings · 2020-02-21 · and websites no longer are new, but the current round of investments increasingly are shifting the initial fo- cus from basic mobile self-service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042914/5f4ff65b0901d3156d11d2b2/html5/thumbnails/3.jpg' width='140' height='200' /> Page 4 <img data-url='document/iacss-2015-proceedings-2020-02-21-and-websites-no-longer-are-new-but-the-current.html?page=4' data-page='4' class='cut-thumb lazyload' alt='Page 4: IACSS 2015 Proceedings · 2020-02-21 · and websites no longer are new, but the current round of investments increasingly are shifting the initial fo- cus from basic mobile self-service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042914/5f4ff65b0901d3156d11d2b2/html5/thumbnails/4.jpg' width='140' height='200' /> Page 5 <img data-url='document/iacss-2015-proceedings-2020-02-21-and-websites-no-longer-are-new-but-the-current.html?page=5' data-page='5' class='cut-thumb lazyload' alt='Page 5: IACSS 2015 Proceedings · 2020-02-21 · and websites no longer are new, but the current round of investments increasingly are shifting the initial fo- cus from basic mobile self-service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042914/5f4ff65b0901d3156d11d2b2/html5/thumbnails/5.jpg' width='140' height='200' /> Page 6 <img data-url='document/iacss-2015-proceedings-2020-02-21-and-websites-no-longer-are-new-but-the-current.html?page=6' data-page='6' class='cut-thumb lazyload' alt='Page 6: IACSS 2015 Proceedings · 2020-02-21 · and websites no longer are new, but the current round of investments increasingly are shifting the initial fo- cus from basic mobile self-service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042914/5f4ff65b0901d3156d11d2b2/html5/thumbnails/6.jpg' width='140' height='200' /> Page 7 <img data-url='document/iacss-2015-proceedings-2020-02-21-and-websites-no-longer-are-new-but-the-current.html?page=7' data-page='7' class='cut-thumb lazyload' alt='Page 7: IACSS 2015 Proceedings · 2020-02-21 · and websites no longer are new, but the current round of investments increasingly are shifting the initial fo- cus from basic mobile self-service' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042914/5f4ff65b0901d3156d11d2b2/html5/thumbnails/7.jpg' width='140' height='200' />

IACSS 2015 Proceedings · 2020-02-21 · and websites no longer are new, but the current round of investments increasingly are shifting the initial fo- cus from basic mobile self-service

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