I4E Customer experience analytics Govind Kumar HP

Page 1 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=1' data-page='1' class='cut-thumb lazyload' alt='Page 1: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/1.jpg' width='140' height='200' /> Govind Kumar

Customer Experience & Process Excellence Expert

kumarmg@hotmail.com

+91 99451 56317

Page 2 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=2' data-page='2' class='cut-thumb lazyload' alt='Page 2: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/2.jpg' width='140' height='200' /> Page 3 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=3' data-page='3' class='cut-thumb lazyload' alt='Page 3: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/3.jpg' width='140' height='200' /> Page 4 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=4' data-page='4' class='cut-thumb lazyload' alt='Page 4: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/4.jpg' width='140' height='200' /> Page 5 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=5' data-page='5' class='cut-thumb lazyload' alt='Page 5: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/5.jpg' width='140' height='200' /> Page 6 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=6' data-page='6' class='cut-thumb lazyload' alt='Page 6: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/6.jpg' width='140' height='200' /> Page 7 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=7' data-page='7' class='cut-thumb lazyload' alt='Page 7: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/7.jpg' width='140' height='200' /> Customer for life Being proactive & not reactive Complaint is a gift Social media Culture Customer preferences

Page 8 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=8' data-page='8' class='cut-thumb lazyload' alt='Page 8: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/8.jpg' width='140' height='200' /> Page 9 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=9' data-page='9' class='cut-thumb lazyload' alt='Page 9: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/9.jpg' width='140' height='200' /> Vs

Page 10 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=10' data-page='10' class='cut-thumb lazyload' alt='Page 10: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/10.jpg' width='140' height='200' /> Page 11 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=11' data-page='11' class='cut-thumb lazyload' alt='Page 11: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/11.jpg' width='140' height='200' /> Delighters

•Value Addition•Deliver more

Basic needs

•Deliver what is promised first

Page 12 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=12' data-page='12' class='cut-thumb lazyload' alt='Page 12: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/12.jpg' width='140' height='200' /> Page 13 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=13' data-page='13' class='cut-thumb lazyload' alt='Page 13: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/13.jpg' width='140' height='200' /> Page 14 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=14' data-page='14' class='cut-thumb lazyload' alt='Page 14: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/14.jpg' width='140' height='200' /> Page 15 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=15' data-page='15' class='cut-thumb lazyload' alt='Page 15: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/15.jpg' width='140' height='200' /> Page 16 <img data-url='document/i4e-customer-experience-analytics-govind-kumar-hp.html?page=16' data-page='16' class='cut-thumb lazyload' alt='Page 16: I4E Customer experience analytics Govind Kumar HP' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader033.cupdf.com/reader033/viewer/2022051610/549b05dbb4795933098b4681/html5/thumbnails/16.jpg' width='140' height='200' /> Expectations from analytics … Analytics vs consulting Basic needs vs delighters Analysis paralysis Domain knowledge Analysis paralysis Understand customers Science and art of analytics

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I4E Customer experience analytics Govind Kumar HP

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