IT 2.0 with Three Clicks to Success On- Demand Jason Hunter Manager, Support + Services Vicon Motion Systems Clara Shih Director, AppExchange Product Line Management salesforce.com Donald Dy Senior Manager, IT Magma Design Automation Travis Bryant Senior Sales Engineer salesforce.com
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IT 2.0 with Three Clicks to Success On-Demand
Jason HunterManager, Support + ServicesVicon Motion Systems
Clara ShihDirector, AppExchange Product Line Managementsalesforce.com
Donald DySenior Manager, ITMagma Design Automation
Travis BryantSenior Sales Engineersalesforce.com
Safe Harbor Statement
“Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements including but not limited to statements concerning the potential market for our existing service offerings and future offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.
The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates.
Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.
What is Being Asked of Today’s CIOs?
2007 CIO Survey
1 Improve the quality of IT services
2 Improving IT governance
3 Improve the link between business and IT
4 Demonstrating the business value of IT
5 Building business skills in IT
What is IT 2.0?
IT 1.0: The Old Way
Legacy Code
Complex Dependencies
“Just Make Sure Nothing Breaks”
1 Improve the quality of IT services
2 Improving IT governance
3 Improve the link between business and IT
4 Demonstrating the business value of IT
5 Building business skills in IT
Drive business results by delivering new projects
IT 2.0: The AppExchange Way
67
183228
300
430
The New Model Delivers Choice to Customers
550 Apps!
500
What is the AppExchange?Your One-Stop Shop for Business Applications
With AppExchange, we can immediately begin test driving and installing new applications to leverage the best ideas and new development without reinventing the wheel. —Jan LaHayne
SalesSalesService & SupportInstallation IssuesSystem InstallationsService EntitlementsQuote GeneratorDevelopmentRMAsVicon Training CoursesMass Update Contact AddressService & Support DashboardCreate Assets from Product InfoProject and Issue ManagementTime TrackingMass Transfer Oppty. OwnerView All Open Tasks at AccountCase History TimelineAdoption DashboardsDisplay All Contact RolesAuto vCardScribe Sales Order ComponentFlex Pie ChartPollzter