NAB.032.001.0123 i Contains confidential information L____________________________________________________________________________________ 1. People Update Manager Role Location RER-Greater West Sydney Banking Advisor Branch Manager Branch Manager Customer Advisoi Branch Manager Branch Manager Branch Manager Branch Manager Customer Advisorl Mobile Banker Mobile Banker Customer Advisoi Banking Advisor RER Mobile Banker Region Manager Small Bus Banker Outcomes Interview lues 15/12 Recommend Amber Non Reversible lAmber Reversible SSI released 25% reduction in 5SI, further investigation lAmber Nan-Reversible reveals Introducer connections -TBA No fraud, no LSR Coaching to be held lAmber Reversible SSI released Investigation continuing Under investigation Under Investigation Outcome I Outcome issed 1 1
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NAB.032.001.0123
i Contains confidential informationL____________________________________________________________________________________
1. People Update
Manager Role LocationRER-Greater West SydneyBanking Advisor Branch Manager Branch Manager Customer Advisoi Branch Manager Branch Manager Branch Manager
Branch Manager Customer Advisorl Mobile Banker Mobile Banker Customer Advisoi Banking Advisor RERMobile Banker Region Manager Small Bus Banker
Outcomes
Interview lues 15/12 Recommend Amber Non Reversible lAmber Reversible SSI released
25% reduction in 5SI, further investigation lAmber Nan-Reversible reveals Introducer connections -TBA No fraud, no LSR Coaching to be heldlAmber Reversible SSI released Investigation continuing Under investigation Under Investigation Outcome
Of the 44 customer loans reviewed;• There is no commentary or documented evidence that would suggest any of these loans
were written under an Introducer or had any involvement from that saidit should also be noted that all these submissions have limited information attached in Siebel and contain very little or no commentary at all.
• 34 of the 44 loans are currently active• 20 of the 34 loans are currently managed by collections (58.8%) - Total Outstanding balance
of circa $400, 000• 14 of the loans in collections are in currently arrears >90 days• 3 loans have been written off to date Total Write Off amount of $64,826• 12 Loans are currently performing within their limits• 6 Applications were not proceeded with (NPW)• 3 loans have been paid out and closed
In Store retail assurance reviews for^^^^^branch (6/14, 1/15 and 9/15)
Role in monthly Risk Governance forumFocus and support from State Manager Risk & ComplianceFace to face discussion (Sept 14, Feb 15 and July 15)Highlighted concerns acrossCash errors, KYC, eRisk, FOS, Refunds and Reversals, high Operational losses Role in driving a risk culture v. compliance culture?
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f NAB.032.001.0126
i Contains confidential informationL___________________________________________________________________________
4. Other
1. Do we pay SSI to RER hold off whilst investigation continues?