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I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

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Page 1: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test
Page 2: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

I. Brief Info about the agency

Page 3: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

Mandate

AVAILABLE AND AFFORDABLE FOOD FOR ALL FILIPINOS

The Department of Agriculture is the principal agency of the Philippine government responsible for the promotion of Agricultural development growth. In pursuit of this, it provides the policy framework, helps direct public investment, and in support necessary to make agriculture and agri-based enterprises profitable and to help spread the benefits of development to the poor, particularly those in the rural areas.

Page 4: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

II. Mission

To help empower the small farming and fishing communities and the private sector to produce enough, accessible and affordable food for every Filipino and a decent income for all.

Page 5: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

III. Vision

A modernized smallholder agriculture and fisheries and a diversified rural economy that is dynamic, technologically advanced and internationally competitive. Its transformation is guided by the sound practices of resource sustainability, the principles of social justice, and strong private sector participation.

Page 6: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

IV. Service pledge

Page 7: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

V. SERVICE MATRIX

Page 8: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

RADDLService Applied For Who May Avail Documentary

RequirementsDetailed Steps and

DurationMaximum Processing

TimeProcessing Fee in Php Person in Charge,

Position, Unit/Division

PATHOLOGYA. Gross Pathology - (Necropsy)

1. LGUs2. Researchers3. Commercial and Backyard Raisers4. Other stakeholders

Sick animals/dead animals (not more than 5 hours after death)

1. Submit samples to the Officer of the Day and Fill out Laboratory Exam Request Form. (15 minutes) 2. History Taking. Veterinarians will conduct a disease investigation by interview. (15 minutes)

Dr. Josephine J. DatoyChief, RADDLDr. Marcelina A. AlcazarenVeterinarian IIIDr. Ken Y. Palma Veterinarian III

1. Poultry - Up to 8 weeks old

4-5 hours (without laboratory results / preliminary result);

3 days (with laboratory results)

50.00 Dr. Catherine G. Lojera

2. Poultry -over 2 months old 3. Pay the corresponding fee to 75.00 Veterinarian II

3. Swine – Up to 8 wks old the Officer of the Day. (5 min) 100.00 Dr. Paul P. Songcayawon

4. Swine – over 2 months old 4. Return on the scheduled date 150.00

Veterinarian II

5. Swine – Sow/Boar of release. 200.00

6. Goat 5. Receive the result with the 100.00

7. Cattle/Carabao/Horse – Up to 8 wks.old

Official Receipt & fill out the Client Satisfaction Feedback Form 150.00

8.Cattle/Carabao/Horse– Over 2 mos.old

(10 minutes)300.00

B. Clinical Pathology

1. Complete Blood Count Fresh whole blood samples chilled but not frozen and placed in anti-coagulant filled tubes; at least 3 ml.

45 minutes 150.00

2. Semen Motility Test Fresh semen sample 45 minutes

Page 9: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

Service Applied For Who May Avail Documentary Requirements

Detailed Steps and Duration

Maximum Processing Time

Processing Fee in Php Person in Charge, Position, Unit/Division

BACTERIOLOGY 1. LGUs2. Researchers3. Commercial and Backyard Raisers4. Other stakeholders

Note: Samples for bacterial ioslation, antibiotic sensitivity test & water coliform test are to be submitted on Mondays & Tuesdays only 1. Submit samples to the Officer of

the Day and Fill out Laboratory Exam Request Form. (15 minutes)

15 minutes

Dr. Catherine G. Lojera Dr. Josephine J. Datoy Dr. Ken Y. Palma Dr. Paul P. Songcayawon Ms. Cassie G. Pueblo

1. Bacterial Isolation & Identification

1. Collected fresh feces, tissues, organs, milk, feeds, uterine discharges and various exudates. 2. at least 250 g of feed samples.

2. Pay the corresponding fee to the Officer of the Day. (5 min)

5-7 working days

98.00

2. Antibiotic Sensitivity Test 3. Return on the scheduled date of release.

5-7 working days

75.00

3. Water Coliform Test 3. Water sample (250ml) - placed in a sterile container(provided by RADDL)

4. Receive the result with the Official Receipt & fill out the Client Satisfaction Feedback Form (10 minutes)

4 working days

84.00

4. Rapid Plate Test for Brucella 4. Frozen blood sera samples collected from sick or apparently healthy animals 1 working day

150.00

Page 10: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

Service Applied For Who May Avail Documentary Requirements

Detailed Steps and Duration

Maximum Processing Time

Processing Fee in Php Person in Charge, Position, Unit/Division

RABIES EXAMINATION1. Flourescent Antibody Test (FAT)

1. LGUs2. Bite victims / owner of animals3. Other stakeholders

1. Animal head (dog, cat, other mammals) freshly cut or frozen (without chemical preservation)2. At least 6 hours after death

1. Submit samples to the Officer of the Day (15 minutes) 2. Officer will interview the client for History Taking (15 minutes) 3. Clients are advised to bring the bite victim to any Animal Bite Treatment Center (ABTC) or medical doctor and to return on the day of release of the Laboratory Result. 4. Fill out Client Satisfaction Feedback (CSF) Form.

8 hours for freshly cut samples and 24 hours for frozen samples

Free until December 2020

Dr. Marcelina A. AlcazarenDr. Ken Y. Palma Dr. Paul P. SongcayawonMs. Flor A. KarramMr. Marlon E. Apostol

PARASITOLOGY 1. LGUs 1. At least 50g fresh fecal styrobox with ice.

1. Submit samples to the Officer Dr. Josephine J. Datoy

1. Direct Smear 2. Researchers samples individually of the Day and Fill out Laboratory 40 minutes

15.00 Dr. Marcelina A. Alcazaren

2. Flotation Test 3. Commercial and Backyard Raisers

packed with a sterile container, properly

Exam Request Form. (15 minutes) 40 minutes

20.00 Dr. Ken Y. Palma Dr. Catherine G. Lojera

3. Sedimentation Test 4. Other stakeholders labelled and placed in a 2. Pay the corresponding fee to 40 minutes

20.00 Dr. Paul P. Songcayawon

4. Formalin Ethyl Acetate -Sedimentation Digestion for Schistosoma sp.

in a styrobox with ice. 2. Fresh blood taken by RADDL Staff

the Officer of the Day. (5 min) 3. Return on the scheduled date of release.

2 daysMs. Flor A. KarramMs. Angelina D. Domingo Mr. Ronald O. Camlian

5. Card Agglutination Test for Trypanosimiasis

3. Skin Scrapings in a clean container.

4. Receive the result with the Official Receipt & fill out the

1 day90.00 Mr. Edwin S. Agustin

4. Frozen blood sera samples collected from sick or apparently healthy animals

Client Satisfaction Feedback Form (10 minutes)

Page 11: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

Service Applied For Who May Avail Documentary Requirements

Detailed Steps and Duration

Maximum Processing Time

Processing Fee in Php Person in Charge, Position, Unit/Division

VIROLOGY/SEROLOGY 1. LGUs2. Researchers3. Commercial and Backyard Raisers4. Other stakeholders

1. Frozen blood sera samples collected from sick or apparently healthy animals

1. Submit samples to the Officer of the Day and Fill out Laboratory Exam Request Form. (15 minutes)

Dr. Josephine J. Datoy Chief, RADDLDr. Marcelina A. Alcazaren, Veterinarian IIIDr. Ken Y. Palma

1. Agar Gel Immunodiffusion (AGID) Test

2. Oropharyngeal (OP) swabs from sick or apparently healthy birds for Avian Influenza test

2. Pay the corresponding fee to the Officer of the Day. (5 min)

Veterinarian III Dr. Catherine G. Lojera Veterinarian IIDr. Paul P. Songcayawon

a) Infectious Bursal Disease -Poultry

3. Whole blood or tissue from sick pigs for the

3. Return on the scheduled date of release.

3 working days 150.00Veterinarian IIMs. Flor A. Karram,

b) Avian Influenza – Poultry Classical Swine Fever test. 4. Receive the result with the 3 working days 150.00 Lab Tech 2

2. Enzyme-Linked ImmunosorbentAssay (ELISA)

Official Receipt & fill out the Client Satisfaction Feedback Form (10 minutes)

Ms. Zeham J. Talib Ms. Cassie G. Pueblo

a) Caprine Arthritis Encephalitis -Goats and Sheep

1 working day 150.00

b) Avian Influenza – Poultry1 working day 300.00

c) Classical Swine Fever - Swine 2 working days 300.00

d) Porcine Reproductive & Respiratory Syndrome - Swine

1 working day 300.00

3. Hemagglutination –Hemagglutination Inhibition (HA-HI Test)

a) Newcastle Disease - Poultry3-5 working days

b) Avian Influenza – Poultry3-5 working days 100.00

Page 12: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

Service Applied For Who May Avail Documentary Requirements

Detailed Steps and Duration

Maximum Processing Time

Processing Fee in Php Person in Charge, Position, Unit/Division

PARASITOLOGY 1. LGUs 1. At least 50g fresh fecal styroboxwith ice.

1. Submit samples to the Officer Dr. Josephine J. Datoy

1. Direct Smear 2. Researchers samples individually of the Day and Fill out Laboratory 40 minutes

15.00 Dr. Marcelina A. Alcazaren

2. Flotation Test 3. Commercial and Backyard Raisers

packed with a sterile container, properly

Exam Request Form. (15 minutes) 40 minutes

20.00 Dr. Ken Y. Palma Dr. Catherine G. Lojera

3. Sedimentation Test 4. Other stakeholders labelled and placed in a 2. Pay the corresponding fee to 40 minutes

20.00 Dr. Paul P. Songcayawon

4. Formalin Ethyl Acetate -Sedimentation Digestion for Schistosoma sp.

in a styrobox with ice. 2. Fresh blood taken by RADDL Staff

the Officer of the Day. (5 min) 3. Return on the scheduled date of release.

2 daysMs. Flor A. KarramMs. Angelina D. Domingo Mr. Ronald O. Camlian

5. Card Agglutination Test for Trypanosimiasis

3. Skin Scrapings in a clean container.

4. Receive the result with the Official Receipt & fill out the

1 day90.00 Mr. Edwin S. Agustin

4. Frozen blood sera samples collected from sick or apparently healthy animals

Client Satisfaction Feedback Form (10 minutes)

Page 13: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

RAFALService Applied For Who May Avail Documentary

RequirementsDetailed Steps and

DurationMaximum Processing

TimeProcessing Fee in Php Person in Charge,

Position, Unit/Division

1. Complete Proximate Analysis

1. Feed millers, Feed

traders,Suppliers

2. Farmers, Livestock and poultry

raisers

3. Researchers

4. Feed retailers,

Dealers/Distributor

5. Students

6. Entrepreneurs

Feed Samples

if sample is homogenous

(pure)- must be 250g

if sample is heterogenous

(mixed feeds)- must be

250g

Corn Samples (Aflatoxin Analysis)-

must be 1Kg

1. Submit Feed Samples and fill up

Transmittal Form. (5 minutes)

2. Pay the corresponding fee and

return on scheduled date of

release.

3. Affix signature on the logbook

and fill up Client Satisfaction

Form. (5 minutes)

4. Filled up client satisfaction form

and drop in suggestion box. (1

minute)

1 Day/ batch 120.00 M. Jumaani

Lab Tech I

A. Moisture

B. Ash 1 Day/ batch 120.00 M. Jumaani

Lab Tech I

C. Crude protein 3 Days/ batch 216.00 M. Herbano

Chemist II

H. Engreso

Lab Tech I

D. Crude Fiber 4 Days/ batch 216.00 M. Jumaani

Lab Tech I

H. Engreso

Lab Tech I

E. Crude Fat 2 Days/ batch 216.00 M. Jumaani

Lab Tech I

H. Engreso

Lab Tech I

2. Mineral Analysis

2 Days/ batch 240.00 H. Engreso

Lab Tech I

A. Calcium Analysis

B. Phosphorus Analysis 1 Day/ batch 450.00 H. Engreso

Lab Tech I

C. Salt Analysis 2 Days/ batch 240.00 H. Engreso

Lab Tech I

3. Aflatoxin Content Analysis Every Friday 1300.00 M. Herbano

Chemist II

R. Billanes

Lab Tech II

4. Feed Microscopy 1 Day/ batch 120.00 H. Engreso

Lab Tech I

Page 14: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

RESEARCHService Applied For Who May Avail Documentary

RequirementsDetailed Steps and

DurationMaximum Processing

TimeProcessing Fee in Php Person in Charge,

Position, Unit/Division

Availment of Technical Assistance for Product Development

- Farmers - Stakeholders - Walk-in Clients - Students

- Request Slip - Client Satisfaction Feedback

- Inquire the information Desk and Fill-up Request Slip (10 mins)- Proceed to the Product Development Building to confer with the In-charge for Technical Assistance and possible demonstration (45 minutes)- Fill-up client satisfaction feedback (5 minutes)

1 hourMerlinda C. GarnicaSRS 1Research Division

Availment of Organic Fertilizer

- Farmers - Stakeholders - Walk-in Clients - Students

- Request Slip - Client Satisfaction Feedback

- Inquire the information Desk and Fill-up Request Slip (10 mins)- Proceed to the Organic Building to confer with the In-charge for Technical Assistance and release of organic fertilizer (45 minutes)- Fill-up client satisfaction feedback (5 minutes)

1 hour

Julian L. TestaACC IIITechnical Assistance SectionResearch Division

Availment of Techncial Assistance/ On-the-Job Training & Work Immerssion

- Students (College or Senior High School

- Letter of Intent- Memorandum of Agreement (MOA)- Client Satisfaction Feedback

- Inquire the information Desk and Fill-up Request Slip (5 mins)- Proceed to the Incharge for the requirements needed (15 minutes)- Forward the letter of intent to the Regional Director for approval (3 days)- Approve letter of intent will have the draft MOA for the school and wait for the perfected MOA(depend on the availability of approving entity/signatory )- The perfected MOA will be returned to the research division for schedule arrangement of the students (OJT/ immerssion) to start (note: depend on the number of hours needed)- Fill-up client satisfaction feedback (5 minutes)

Julian L. TestaACC IIITechnical Assistance SectionResearch Division

Page 15: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

Service Applied For Who May Avail Documentary Requirements

Detailed Steps and Duration

Maximum Processing Time

Processing Fee in Php Person in Charge, Position, Unit/Division

Procurement of BIO-N, Bio-organic Fertilizer, Trichoderma (CFA) and Trichocards

- Farmers - Stakeholders - Walk-in Clients - Students

- Request Slip- Official Receipt - Client Satisfaction Feedback

- Inquire the information Desk and Fill-up Request Slip (5 mins)- Proceed to the Project In-charge and request for an order slip (15 minutes)- Proceed to the collecting officer/cashier for payment (10 minutes)- Return to the project in-charge and show the official receipt for the preparation and withdrawal of the items (20 minutes)- Fill-up client satisfaction feedback (5 minutes)

55 mins. to 1 hourMerlinda C. GarnicaSRS 1Research Division

Availment of Planting Materials of Improved Pasture Grasses

- Farmers - Stakeholders - Walk-in Clients

- Request Slip- Client Satisfaction Feedback

- Inquire the information Desk and Fill-up Request Slip (5 mins)- Proceed to the Project In-charge to confer for the availability of grasses (10 minutes)- Release the improved pasture grasses (30 minutes)- Fill-up client satisfaction feedback (5 minutes)

50 mins. to 1.5 hour

Luzvilla B. Del CampoSSRS Animal System SectionResearch Division

Availment of Information, Education and Communication (IEC) Materials

- Farmers - Stakeholders - Walk-in Clients - Students

- Request Slip- Client Satisfaction Feedback

- Inquire the information Desk and Fill-up a service request Slip (5 mins)- Proceed to the Technical Assistance Section (TAS) and confer with the needed IEC materials (10 minutes)- Register in the logbook and undergo interview (10 minutes)- Confer the project in-charge for the needed materials, technical advise and briefing (20 minutes)- Fill-up client satisfaction feedback (5 minutes)- Release IEC Materials (5 minutes)

55 mins. to 1 hour

Julian L. TestaACC IIITechnical Assistance Section Research Division

Page 16: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

Service Applied For Who May Avail Documentary Requirements

Detailed Steps and Duration

Maximum Processing Time

Processing Fee in Php Person in Charge, Position, Unit/Division

Procurement of Budsticks and Scions

- Farmers - Stakeholders - Walk-in Clients

- Request Slip- Client Satisfaction Feedback

- Inquire the information Desk and Fill-up a service request Slip (5 mins)- Proceed to the office of the project in-charge for the selection/reservation of the budsticks/scions (10 minutes)- Fill-up order slip while waiting (assessment, payment to cashier & packing) for the needed budstick/scions (45 minutes/100 pcs)- Fill-up client satisfaction feedback (5 minutes)- withdraw/release budstick/scions (5 minutes)

1 hr & 10 mins. to 1.5 hours

Erlinda S. GrimaresAgriculturist IINursery In-chargeResearch Division

Procurement/Availment of Semen for Artificial Insemination

- Farmers - Stakeholders - Walk-in Clients

- Request Slip- Client Satisfaction Feedback

- Inquire the information Desk and Fill-up a service request Slip (5 mins)- Proceed to the Animal System Section (ASS) for needed Technical Assistance (10 minutes)- Register in the Logbook of ASS while waiting (assessment, payment to cashier) for the preparation of the needed materials and semen collection (30 minutes)- Fill-up client satisfaction feedback (5 minutes)- withdraw/release collected semen (5 minutes)

50 minutes to 1 hour

Luzvilla B. Del CampoSSRS Animal System SectionResearch Division

Page 17: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

Service Applied For Who May Avail Documentary Requirements

Detailed Steps and Duration

Maximum Processing Time

Processing Fee in Php Person in Charge, Position, Unit/Division

Procurement of Piglets

- Farmers - Stakeholders - Walk-in Clients- Official Receipt

- Request Slip- Client Satisfaction Feedback

- Inquire the information Desk Officer for the availability of the stocks and Fill-up a service request Slip (5 mins)- Proceed to the Animal System Section (ASS) for reservation and ask for an order slip (10 minutes)- proceed to cashier unit for payment if stock is available (10 minutes)- Proceed to the project area and show the official receipt for the release of piglets and/or return on schedule date in case of reservation (15 minutes)- Fill-up client satisfaction feedback (5 minutes)- withdraw/release collected semen (5 minutes)

35 minutes to 1 hour

Luzvilla B. Del CampoSSRS Animal System SectionResearch Division

Procurement of Seeds and Plant Materials

- Farmers - Stakeholders - Walk-in Clients

- Request Slip- Client Satisfaction Feedback

- Inquire the information Desk Officer for the availability of the stock and fill-up a service request slip (5 mins)- Proceed to the collecting officer/cashier for payment (10 minutes)- Proceed to the nursery/bodega and show the official receipt for the release of the seeds/plant materials (30 minutes)- Fill-up client satisfaction feedback (5 minutes)

50 mins. to 1 hour

Erlinda S. GrimaresAgriculturist IINursery In-chargeResearch Division

Page 18: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

SOILSService Applied For

Who May Avail Documentary Requirements

Steps Process

Duration

( under Normal

Circumstances)

Maximum Processing Time

Processing Fee in Php

Person in Charge, Position, Unit/Division

Soil Analysis Farmers, Agricultural

Extension Workers,

Researchers, Students,

Cooperatives

,Associations and

Institutions

1 kg composite , well

represented ,

preferably air dried &

pulverized Soil

Sample

( 1 sample per five

(5) hectares coverage

)

1

Submit Soil sample and

Fill up Soil Sample

Information Sheet (SSIS)

5-15 minutes 2 days to 3 weeks

depending on the

sample condition

₱ 100.00 Analysis for

pH,N,P,K with fertilizer

Recommendation

₱200.00 for

Exchangeable Bases

Analysis

₱200.00 for Cation

Exchange Capacity

Analysis

₱150.00 for Organic

Carbon/Matter Analysis

₱150.00 for

Exchangeable Acidity

Analysis

₱200.00 for Soil Texture

Analysis

₱ 50.00 for Moisture

/pH

MARIA GEMMA S.

GENALDO

Chemist IV /

Chief,

Regional Soils

Laboratory/Integrated

Laboratories Division

2Pays the corresponding

fee

20 minutes

3

Processing Dry sample – 1

day/sample

Wet Sample 1-3

weeks/sample

3.a Analysis of Soil Sample 1 – 2 days

pH 1 day

Organic Matter 1 day

Phosphorus 1 day

Potassium 1 day

Exchangeable Bases 2 days

Exchangeable Acidity 2 days

Cation Exchange

Capacity

2 days

Soil Texture 2 days

Moisture Content 1 day

3.b

Recommendation ( for

Soil Testing on Fertilizer

recommendation

20 minutes

3.c Encoding of Test Results 5 minutes

3.d Certification 1 minute

4

Release results of

analysis to Releasing

Officer

1 minute

5

Claims Laboratory

results on scheduled

/expected date of

release & Fills up Client

Satisfaction Feedback

(CSF) form and drops at

Suggestion Box

2- 15 minutes ( Technical

discussion on the results

of analysis may be given

and referrals when

inquired or necessary

END of TRANSACTION

Page 19: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

Service Applied For

Who May Avail Documentary Requirements

Steps Process

Duration

( under Normal

Circumstances)

Maximum Processing Time

Processing Fee in Php

Person in Charge, Position,

Unit/Division

Fertilizer Analysis Farmers, Agricultural

Extension Workers,

Researchers, Students,

Cooperatives ,

Associations and

Institutions

150 grams

composite , well

represented , air

dried Organic /

Inorganic Sample

1

Submit Fertilizer

sample and Fills up

Sample Information

Sheet (SIS)

5-15 minutes 4-5 days ₱550.00 for N,P,K &

Moisture Content

analysis

MARIA GEMMA S.

GENALDO

Chemist IV /

Chief,

Regional Soils

Laboratory/Integrated

Laboratories Division

2Pays the corresponding

fee

20 minutes

3Processing

3.a N,P,K, Moisture Analysis 3 days

3.bEncoding of test results

& Certification

6 minutes

4

Release results of

analysis to Releasing

Officer

1 minute

5

Claims Laboratory

results on scheduled

/expected date of

release & Fills up Client

Satisfaction Feedback

(CSF) form and drops at

Suggestion Box

2- 15 minutes ( Technical

discussion on the results

of analysis may be given

and referrals when

inquired or necessary

END OF TRANSACTION

Provision of Compost

Fungus Activator (

Trichoderma Harzianum)

& Mushroom Planting

Spawn

Farmers, Agricultural

Extension Workers,

Researchers, Students,

Cooperatives ,

Associations and

Institutions

FOR SMALL

REQUIREMENT

( 1-3 bottles)

Proceed to Step 2

FOR BULK

REQUIREMENT

( 4 bottles & above )

Visit or call Soils Lab

@ 991-2912 for

Reservation

FOR DEMOS

PURPOSES

Request Letter

addressed to

Regional Director

1 Submit Request Letter /

Visit or Call Soils

Laboratory

2-10 minutes FOR SMALL

REQUIREMENT

( 1-3 bottles)

35- 40 minutes

FOR BULK

REQUIREMENT

( 4 bottles & above )

2 to 3 weeks

FOR DEMOS PURPOSES

1 to 2 days

₱15.00 / bottle of

Trichoderma H. /

Mushroom Planting

Spawn

MARIA GEMMA S.

GENALDO

Chemist IV /

Chief,

Regional Soils

Laboratory/Integrated

Laboratories Division

2 Register Name on the

logbook and Fills up

Requisition and Issuance

Slip (RIS)

2-10 minutes

3 Pays the corresponding

fee

20 minutes

4. Release of products (

Informs the clients on

the scheduled date of

release) and provides

technical instruction on

proper handling and

usage

20 minutes

5. Client to fills up Client

Satisfaction Feedback

(CSF) form and drops at

suggestion box

2 minutes

END OF TRANSACTION

Page 20: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

REGULATORYService Applied For Who May Avail Documentary

RequirementsDetailed Steps and

DurationMaximum Processing

TimeProcessing Fee in Php Person in Charge,

Position, Unit/Division

Issuance of License to Operate for Animal Facility

Owner of Animal Facility

(Association, Corporation,

Government Agency and Private

sectors)

1. Notarized Accomplished Application Form/ Joint Affidavit of Undertaking2. Photocopy of Mayor’s Permit for the current year3. Photocopy of Business Name Registration with BDT/ SEC and Articles of Incorporation, if corporation4. ID (5 x 5 cm) Picture of the Owner/Gen. Manager and Pharmacist 5. Photocopy of Veterinarian Registration/PRC ID and PTR6. Photocopy of Notarized Valid Contract of Lease of the space/building occupied, if the applicant does not own it7. Location maps (direction on how to reach the facility)8. Certificate that the owner/veterinarian has attended Seminar on Animal Welfare9. Environmental Clearance

Certificate (ECC) from the DENR

/ CNC

10. Inspection and Evaluation

Report Form

11. Proof of Payment of

Registration Fee

- Issue application form/ Give instructions or guidance on how to fill the form/ Inform client with specific requirements - Receive application form together with requirements/ Check for the completeness of the necessary requirements/ Evaluate and Validate the submitted requirements - Conduct inspection and evaluation of the Facility - Issue Official Receipt- Affix signature on the Application form - Submit application to BAI Director for approval of application- Approval of Applications/Certificates- Release of Certificate of Registrations

1 min/ 5mins

10 mins

1 day

5 min1 min

5 mins/send via courier

1 min

*- Visminda O. Bernardo AribenS. NanongRAWO

- Visminda O. Bernardo AribenS. NanongRAWO

- RAWO/AWO

- Cashier- RAWO

- Dr. Victorino GuillermoAriben S.Nanong

- Bureau of Animal Industry, Quezon City- Dr. Victorino GuillermoAriben S.Nanong

Pounds/Shelters P 200.00Animal Boarding and Recreation Facility; Canine Facility/Canine Security; Grooming Facility; Ostrich Farm; Veterinary Hospital/Veterinary Clinic; Wildlife Rescue Center; and Other related animal facilities

P 300.00

Aviary; Cattery/ Kennel/ Laboratory Animal Facilities/ Pet Shops; Racetrack/Equestrian Establishment; Slaughterhouse/Poultyr Dressing Plant; Small Animal Show; and Stock Farm/Coral/Stockyard/Stud Farm

P 500.00

Animal Show (TV); Circus/Carnival/Animal Show; Crocodile Farm; Hog/Poultry/Cattle/Goat Farm; Monkey Farm; and Zoo

P 1,000.00

Animal Show (Movie/Film) P 5,000.00

* - Fees:

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Service Applied For Who May Avail Documentary Requirements

Detailed Steps and Duration

Maximum Processing Time

Processing Fee in Php Person in Charge, Position, Unit/Division

Issuance of Livestock, Poultry

and By – Products Handlers

License

Livestock Dealer

Poultry Dealer

Egg Dealer

Hides Dealer

Skin Dealer

Milk Dealer Manure & Dung

Dealer

Game Fowl Dealer

1. Notarized Accomplished

Application Form

2. Latest 2 pcs 1 x 1 in ID Picture

3. TIN of the Individual Operators, representative, Partnership, Corporation, Cooperative and Association4. Photocopy of Business Permit: For Single Proprietorship – if the

applicant’s name does not

appear on the business permit

or named after

his/her/wife/husband, then

Special Power of Attorney will

be required

For Partnership – Certificate from the partners who are persons with authority to bind or Article of PartnershipFor Corporation/Cooperative/Association - Certificate from the Board of Directors who are persons with authority to bind Corporation/Cooperative or Association and Article of Incorporation5. Applicants shall undergo Seminar6. Certificate of Attendance (Seminar) for Regional and Provincial Applicants7. Photocopy of SEC for Partnership, Corporation, Cooperative and Association8. Proof of Payment of

Registration Fee

- Issue application form/ Give instructions or guidance on how to fill the form/ Inform client with specific requirements. Lecture on RA 8485 or Animal Welfare Act.- Receive application form together with requirements/ Check for the completeness of the necessary requirements/ Evaluate and Validate the submitted requirements - Issue Official Receipt- Affix signature on the form- Recommend for the approval of registration to BAI Director, Quezon City- Submit application to BAI Director for approval of application- Approval of Applications/Certificates- Release of Certificate of Registrations

1-15 mins

10 mins

5 mins1 min1min

5 mins/send via courier

1 min

PhP 300.00 – Per ClassificationLivestock Dealer Poultry DealerEgg Dealer Milk Dealer Hides Dealer Skin DealerManure and Dung Dealer Game Fowl Dealer and Livestock & Poultry Hauler

Dr. Victorino GuillermoAriben S.NanongReynier B. Calupez

Dr. Victorino GuillermoAriben S.NanongReynier B. Calupez

CashierRAWORegional director

Dr. Victorino GuillermoAriben S.Nanong

BAI, QC

Dr. Victorino GuillermoAriben S.Nanong

Page 22: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

Service Applied For Who May Avail Documentary Requirements

Detailed Steps and Duration

Maximum Processing Time

Processing Fee in Php Person in Charge, Position, Unit/Division

Issuance of Registration and

Accreditation of Transport

Carriers

Land Transport

Carrier:

Tricycle & Trailers

Trucks (Closed/ open),

AUV’s, Container, & etc.

Water and Air

Transport Carriers

1. Notarized Accomplished

Application Form

2. Latest 2 pcs 1 x 1 in ID Picture

3. TIN of the Individual Operators, representative, Partnership, Corporation, Cooperative and Association4. Photocopy of Business Permit: For Single Proprietorship – if the applicant’s name does not appear on the business permit or named after his/her/wife/husband, then Special Power of Attorney will be requiredFor Partnership – Certificate from the partners who are persons with authority to bind or Article of PartnershipFor Corporation/Cooperative/Association - Certificate from the Board of Directors who are persons with authority to bind Corporation/Cooperative or Association and Article of Incorporation5. Applicants shall undergo Seminar6. Certificate of Attendance (Seminar) for Regional and Provincial Applicants7. Photocopy of the Registration of the Carrier (Individual carrier)8. Photocopy of the Carrier (Front & Side View) per Carrier9. Photocopy of SEC for Partnership, Corporation, Cooperative and Association10. Proof of Payment of Registration Fee

- Issue application form/ Give instructions or guidance on how to fill the form/ Inform client with specific requirements. Lecture on RA 8485 or Animal Welfare Act.- Receive application form together with requirements/ Check for the completeness of the necessary requirements/ Evaluate and Validate the submitted requirements - Issue Official Receipt- Affix signature on the form- Recommend for the approval of registration to BAI Director, Quezon City

- Submit application to BAI Director for approval of application- Approval of Applications/Certificates- Release of Certificate of Registrations

- 1-15 mins

- 10 mins

- 5 mins- 1 min- 1 min

- 5 mins/ send via courier

- 1 min

PhP 300.00 – Tricycles and

Trailers

500.00 – Trucks (Closed/ Open),

AUV’s, Containers, etc.; and

Water and Air Transport Carriers

Dr. Victorino GuillermoAriben S.NanongReynier B. Calupez

Dr. Victorino GuillermoAriben S.NanongReynier B. Calupez

CashierRAWORegional Director

Dr. Victorino GuillermoAriben S.Nanong

Dr. Victorino GuillermoAriben S.Nanong

Page 23: I. Brief Info about the agency - Department of Agriculturezambo.da.gov.ph/images/Citizens_charter/DA ARTA 2019 new.pdf · sick or apparently healthy birds for Avian Influenza test

Service Applied For Who May Avail Documentary Requirements Detailed Steps and Duration Maximum Processing Time

Processing Fee in Php

Person in Charge, Position, Unit/Division

Issuance of License to Operate for Veterinary Drug and Product

Establishment

Owner of VDAP Outlets and VDAP Distributor

1. Notarized Accomplished Application Form/ Joint Affidavit of Undertaking2. Photocopy of Mayor’s Permit for the current year3. Photocopy of Business Name Registration with BDT/ SEC and Articles of Incorporation, if corporation4. ID (5 x 5 cm) Picture of the Owner/Gen. Manager and Pharmacist 5. Photocopy of Pharmacist/Veterinarian Registration/Board Certificate and PTR6. Notarized Valid Contract of Lease of the space/building occupied, if the applicant does not own it7. Batch Distribution Record Book duly registered with FDA/BAI8. Reference Books:

a. USP/NF (latest edition)b. RA 3720, RA 6675, RA 5921c. Remington’s Pharmaceutical

Sciences (latest edition)d. Goodman & Gilman

Pharmacological Basis of Therapeuticse. British Pharmacologistsf. Philippine National Veterinary

Formulary9. Location Plan10. Certification that the owner/pharmacist has attended a Sponsored-Accredited Seminar on Licensing of Establishment11. List of products to be manufactured/distributed in Generic and Brand Names12. Notarized Financial Statement13. Certification that the products it sells are registered with FDA/BAI14. Complete list of products to be sold with corresponding valid product registration numbers.Inspection and Evaluation Report Form15. Proof of Payment of Registration

Fee

- Issue application form/ Give instructions or guidance on how to fill the form/ Inform client with specific requirements- Receive application form together with

requirements/ Check for the completeness of the necessary requirements/ Evaluate and Validate the submitted requirements

- Conduct inspection and evaluation

- Issue Official Receipt

- Affix signature on the Application form

- For Renewal – Review and Recommend Approval

- ApproveApplication- New Applicants - Submit Application

form to Bureau of Animal Industry for Approval

- Approval of Applications and LTOs

- 1 min/5 mins

- 10 mins

- 1 day

- 5 mins

- 1min

- 2 mins

- 1 min

- 5 mins/send via courier

240.00 Annie G. AvenidoPAFVDABCO

Annie G. AvenidoPAFVDABCO

RAFVDABCOARAFVDABCOPAFVDABCO

CashierSpecial Collecting Officer

RAFVDABCOARAFVDABCO

Regulatory Division Chief

Regional Director

Annie G. AvenidoPAFVDABCO

BAI, QC

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Service Applied For Who May Avail Documentary Requirements

Detailed Steps and Duration

Maximum Processing Time

Processing Fee in Php Person in Charge, Position, Unit/Division

Issuance of License to operate for Feed Establishment

Owner of Feeds Establishments 1. Photocopy of Business Permit from DTI; For Corporations -Company’s Registration and Articles of Incorporation with SEC; For Cooperative -Registration with CDA2. Photocopy of Environmental Compliance Certificate (ECC) if applicable3. Photocopy of Business/Mayor’s Permit for the current year4. Copy of the Plant Lay-out5. Latest Picture of the feed plant with the owner or authorized representative (for manufactures only)6. Copy of Memorandum of Agreement if a Toll Manufacturer or Trader7. Copy of Memorandum of

Agreement between the

manufacturer and the

laboratory owner/manager and

Photocopy of Laboratory

recognition Certificate issued by

BAI, if themanufacturer will contract the services of an independent quality control laboratoryInspection and Evaluation Report Form8. Proof of Payment of

Registration

- Issue application form/ Give instructions or guidance on how to fill the form/ Inform client with specific requirements- Receive application form together with requirements/ Check for the completeness of the necessary requirements/ Evaluate and Validate the submitted requirements - Conduct inspection and evaluation of the Establishment *

- issue Official Receipt

- Affix signature on the Application form

- For Renewal – Review and Recommend Approval - Approve application- New Applicants - Submit Application form to Bureau of Animal Industry for Approval- Approval of Applications and LTOs- Release License to Operate

- 1 min/5 mins

- 10 mins

- 1 day

- 5 mins

- 1 min

- 2 mins

- 1 min- 5 mins/ send via courier

- 1 min

** Annie G. AvenidoPAFVDABCO

Annie G. AvenidoPAFVDABCO

RAFVDABCOARAFVDABCOPAFVDABCO

CashierSpecial Collecting Officer

RAFVDABCOARAFVDABCO

Regulatory Division Chief

Regional directorAnnie G. AvenidoPAFVDABCO

BAI, QC

Annie G. AvenidoPAFVDABCO

* - For Initial application of LTO except for Feed Retailers: Inspection and evaluation is conducted by BAI Central Office.

a. Less than 25 MT - P450.00

b. 2.1 to 50.00 MT - P540.00

c. 50.1 to 100 MT - P630.00

d. More than 100 MT - P720.00

** - Fees:MANUFACTURER -

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VI. Contact Information of the office

• DA IX Regional Field Office

• Lenienza, Pagadian City

(062) 214-4677

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VII. Procedure for filling complains

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VIII. Other information

• DA IX Regional Satellite Offices

• Gen. Vicente Alvarez St., Zamboanga CityTel(062) 991-2594 /3188 Fax(062) 991-2536

• Brgy. Sanito, Ipil, Zamaboanga Sibugay Province(062)333-2508 / 2537

• Upper Turno, Dipolog City, Zamboanga del NorteTeleFax(065) 212-3389