I am your user, why do you hate me linux.conf.au 2017

andreanna

I am your user. Why do you hate me?

Where did this rant come from?Donna Benjamin@kattekrabProject Lead, Catalyst IT Australia

Leslie Hawthorn@lhawthornSenior Principal Program Manager, Red Hat

A user is a person who...

uses a computer or network service. Users generally use a system or a software product without the technical expertise required to fully understand it. Power users use advanced features of programs, though they are not necessarily capable of computer programming and system administration.

User (computing) - Wikipedia, the free encyclopedia

https://en.wikipedia.org/wiki/User_(computing)

How do I hate thee? Let me count the ways.

the_ewan

Just for brainiac me.

Stupid user memes.

morville

Oh, no, no, no.I know better.

You’re just not technical.

msk13

Faceless icons.

Prickly attitudes.

calliope

Whiney, entitled, and demanding.

Marta Pucciarelli

Poor documentation.

Let’s chat,

© Slack

Let’s chat,about chat.

© Slack

Steep Learning Curves

Steep Learning Curves.

Easy!

People don’t want to be badass at using your tool.

People don’t want to be badass at using your tool.

They want to be badass at what using your tool allows them

to do.

People don’t want to be badass at using your tool.

They want to be badass at what using your tool allows them

to do.

Excellence and its discontents.

Perfect is the enemy of the good.

webchick

webchick

webchick

Understand who your users are; see them as people, like your friends and colleagues, not faceless icons.

Diversity

Thank you@kattekrab

Image creditsLove Note https://www.flickr.com/photos/andreanna/2823817620/ Candle Smoke https://www.flickr.com/photos/the_ewan/5002629108/Head Scratcher https://openclipart.org/detail/168137/head-scratcherStupid User Memes - Google image search (Fair use)Stupid Users https://www.flickr.com/photos/morville/4274220954/in/album-72157623083900559/ Technical Drawing https://www.flickr.com/photos/msk13/4108482239/ Faceless icons - Google image search (Fair use)Prickly cactus http://www.publicdomainpictures.net/view-image.php?large=1&image=27187 Selfish sentiments https://www.flickr.com/photos/calliope/69902372/ Documentation library https://commons.wikimedia.org/wiki/File:Bonanjo_-_Centre_de_documentation_et_information_urbanisme_(CUD)_04.JPG MMORPG learning curves https://www.flickr.com/photos/23579228@N04/2335016192 Text editor learning curves http://www.manuelmagic.me/geek/texteditors/Kick Arse Curve by Kathy Sierra - http://headrush.typepad.com/creating_passionate_users/2005/10/getting_users_p.html Kathy Sierra - https://www.flickr.com/photos/91572751@N00/2378443188 Pursuit of Perfection - https://www.flickr.com/photos/cogdog/15538578104/ Quality - Optician Training - https://www.flickr.com/photos/128185330@N03/17517769750/ New contributor cartoon - Angela Byron - http://webchick.net/node/9Linux Journal Cover - http://lj.mybigcommerce.com/products/Linux-Journal-April-2011%2C-%23204-%28Digital%29.html Jelly baby diversity https://pixabay.com/en/jelly-baby-candy-diversity-sweet-631848/