www.hypersoft.com © Hypersoft Information Systems, 2011 Hypersoft Operational and Organizational Intelligence: Discovering communities and members roles in a media-agnostic manner.
Nov 18, 2014
www.hypersoft.com
© Hypersoft Information Systems, 2011
Hypersoft Operational and Organizational Intelligence:
Discovering communities and members roles in a
media-agnostic manner.
Ultimately, provide a vision on what
could be done to strategically align
communities and business objectives
What are we trying to achieve?
Assess independently and verifiably the quality of corporate
communities
Uncover potentials for optimal structures, teams and business drivers
Offer a unified view on all communication trends and activities
Present a historical account on top content being exchanged between
business units
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Hypersoft Operational and Organizational Intelligence.
Our Goal.
Analyze bonds and relations between different organizational units
– offices, departments, personnel, countries, cities etc.
Determine who plays major and minor roles in decision making
Optimize position of employees and groups to maximize
communication and the benefits for business
Make decisions about promotions and relegations within company
Measure success of organizational projects
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Corporate Communities: Overview
Both types of communities
are considered for analysis
purposes
Considered community
members range from smallest
member type to largest logical
units spanning globally
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Communication Types
Email communication (mails with single
and multiple recipients)
Instant messaging
Mobile mail exchange
Audio-Video sessions and conferences
Application sharing sessions and
conferences
Live meetings
Custom and in-house applications
Single Social
Conversation Unit
Abstracting from
media types
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O&O Intelligence- Main Concepts
Make use of different platforms and
applications used for communication (both
common and in-house)
Focus not only on one-on-one conversation,
but also on conferences with many participants
Automatically locate communities and their
members from dispersed corporate
environments
Pinpoint and extract predominant and targeted
content used by business units and between
business units
Offer statistical insight into communities
centrality distribution
Collect data
from all
communication
media types
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Data Sources
Messaging platforms: MS Exchange, Lotus Domino, Proofpoint, IronPort,
Postfix, and others, Windows, UNIX or Linux-based
Unified Communications, Instant Messaging and Conferencing: Microsoft
Lync Server, Lotus Sametime
Mobile Communication and Telephony
Other shared and customized applications
Remote automatic agent-based data collection
Popular data types are supported (databases, logs, files, directories etc.)
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Business Analytics – Technological Background
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Hypersoft Business Analytics Reporting Framework
Identify or create communities.
Fine-tune them by manually adding or removing
members.
Analyze and compare communities centrality
statistics to evaluate the quality of collaborative ties
within a company.
View details on every community member.
Locate leaders and teams.
What is the predominant content?
What does every business unit talk about?
What information do communities share the
most?
Identify community primary specialization and its
relations with different types of business units.
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Standard Communities Analysis
1. Default standard communities – as taken from Active
Directory (common business units within an organization,
they also serve as community members)
2. Manually created communities with Manage
Communities tool (for extra flexibility – project teams,
field personnel, staff before and after merger etc.)
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Analytical Example: Bank Merger
Assess the quality of communication flow in branches after the merger to
answer the following questions
Do all community members
participate in conversations?
Are they reachable by all
other members and through
how many steps?
Who are the key figures or
possible team leaders?
Actual Community 1 Actual Community 2
Whoops…maybe
he is part of
another team?
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Analytical Example: Content vs. Business Unit
View most popular content in and
across standard business units or
company as a whole. Make targeted
analysis with content “subject” filter.
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Hypersoft Technology for Communities Identification
Analysis of Naturally Evolved Corporate
Social Networks
Automatic communities discovery
Identifying roles and functions for
individuals and communities
Based on actual communication traffic
Media-agnostic
Applicable to all community types
(different members, tight- or loose structure)
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Hypersoft Technology for Communities Identification
The center point for communities spotting and outlining of their
borders.
Choice of
community
member types
Business filtering for tight and
loose communities
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Metrics
processing
Department
Office
Company
Communities Identification
Detect, pinpoint and extract collaborative
bonds amongst dispersed
organizational units.
User
5
User
3 User
2
User
1 User
4 User
6
Provides
instrumentation
for analysis and
optimization of
corporate
collaboration.
Total monthly communication
exceeding …..
Ratio of communication between users
3 and 5 to all user 3 and 5
communication traffic is more than … %
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Communities Identification
Pinpointing collaborative
ties and activity levels of
discovered community
members.
Identified
communities
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Organizational Units Analysis
Concentrates not only on individuals but also on logical collaborative entities
and corporate communities (departments, offices, countries etc.)
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Reporting on Communities Centrality
Degree
Analysis of all of the incoming and outgoing contacts that
take place in relation to a unit.
Closeness
How immediate is communication to or within a single unit
and within the broader community.
Betweenness
The importance of a unit within the community -
Betweenness shows a unit’s visibility within the
communication infrastructure relative to other units.
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Overall Centrality Reporting
Simultaneously compare different corporate communities.
Drill-down to community
member details which has
underperforming collaboration
indicators.
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Detailed Analysis of Identified Communities
All centrality reports are linked
with detailed metrics on every
community member and the
amount of incoming and outgoing
communication.
Locate trends, bottlenecks,
leaders and influencers, both
human and organizational.
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Relations with Other Parts of Business
Spot community
specialization
and activity in
dealing with
other parts of
business, global
locations,
countries and
cities.
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Relations with Outsiders
View with whom an entire
community communicates.
Spot both incoming and
outgoing communication traffic,
its distribution in relation to
overall corporate
communication.
Decide who are key outside
figures that community
members deal with or who offers
knowledge to particular
corporate network.
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Roadmap
Provide accurate metering and analysis framework for
improving of corporate collaboration through unified platform-
and media-agnostic business analytics of corporate social
networks of different communications media (mobile, e-mails,
instant messaging, conferencing, VoIP and others)
Integrate popular public social networks with already collected
and processed corporate data
Consider calendar events, separate virtual and real meetings
metrics, include data on workflows, user search activity
Enhance current technology and processing for improved
community and member roles identification
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Conclusion
Hypersoft strategy is to provide unified and homogeneous view on the quality
and volumes of IT services and corporate communication patterns with two
essential strategic branches:
- Standardized reporting on major common IT services that helps
service providers to leverage on the monitored applications licensing costs and
develop common set of service delivery policies and practices.
- Metering of custom-built applications and\or uniquely deployed service
solutions which are positioned aside common services through collection and
support of main business data types.
Focus is given to a business transaction as it is the main driving element of
the strategic decision-making process.
Hypersoft business model involves both licensed deployments and ASP.
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Contacts
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