Hybrid Organization

The “Hybrid” enterpriseBuilding communications and collaboration with private and public clouds!

Confidential 1

11%of information workers visit social networking sites for work

CONSUMERIZATION OF IT

INFRASTRUCTURE

COST AND COMPLEXITY 70%

of IT budgets are spent maintaining inflexible & siloed

data center equipment

4millionmillennial enter the

workforce each year

MULTIGENERATIONALWORKFORCE MOBILE AND

DISTRIBUTED WORK 84%

of organizations have a remote workforce

Market Drivers – Why Hybrid Matters

80%of large enterprise IT managers are at least in trial stage for cloud computing initiatives

RISE OF THE

CLOUD

• Lines are diminishing between network equipment, communications applications and collaboration

• Email is in play -- after all this time• Voice is a subset of data; how long will

minute plans and desk phones exist?

• Young people recognize a different set of standard tools

Cloud

Email Options

User

Expectations

Text Versus Voice Methods of Communication

Market Driver - CIO Initiatives

• Must implement cloud, mobile, social, and analytics technologies now to support evolving strategic imperatives in their organizations

• Must do more faster and at lower cost

• Must be able to make the systemic cultural and organizational changes necessary for new tools to make a measurable difference

Attributes of Today’s enterprise

Organizations migrating to cloud based email Still need unified communications

Large enterprise with legacy or multiple phone systems and locations

Organizations with large mobile or remote workforce

Over 3 million businesses and 40 million users have migrated to Google apps from legacy email platforms, Microsoft launches 365 for Cloud services, VMWARE acquires Zimbra ( 3rd largest email seats). Gartner predicating Hosted business email market to grow from 180 million to 1.6 billion users by 2020

95% of enterprises are using on premise phone systems Aging and end of life is top concern60% of the market has not deployed VoIP of UC – Cost is major concernOrganizations are saddled with Large Complex environments

How do you manage and communicateHow can work force stay connected with min infrastructureHow do we provide tools that are user driven- Need to meet users needs not have users adopt technology.

Per Gartner Best UC strategy for CIOs, which is not to have one vendor, but use best of breed and combine. – Not All or nothing- Deliver Hybrid value! Need to integrates legacy systems with new apps, and provides the flexibility and adaptability to grow and change with the organization.

The UC story

Unified communications lacks a clear business case and can not compete with consumer-driven technology.

Gartner analyst 2011

The UC story

What’s going on• Enterprise interest in unified communications (UC) is high• But enterprise investment in UC has been cautious to date• Most UC investments driven by legacy environment

refresh- Very small• Combined effect of economic, competitive overlap, and

organizational complexities driving a slower pace of adoption than the industry portrays

• Communications-Enabled Business Processes (CEBP) are still in the early stages – initial implementations have not proven to be repeatable and are professional services intensive with custom APIs and SDKs

One size does not fit all!

UC challenges for CIO’s

2011CDW-G Unified Communications Tracking Poll

The UC resistance

• One major reason companies are moving to cloud email is due to lower costs – helps diminish this barrier to UC

• Using the right mix of legacy and new, the upgrade process, time and cost can be minimized today

• Employee issues are different due to the impact of other devices and tools [SMS, Skype, Smartphones, video on mobile, downloadable apps]

UC fits in a broader value stack

Service Providers – Solutions Integration

Business Apps – Customized (portals, intranets, custom

processes, legacy)

Business Applications – Packaged (ERP, CRM, SCM,

ECM)

Communications Apps (CC, msg, email, IM, Presence, collaboration incl video)

Communications and Data Processing / Database Tools

IT Management / Services Layers (security, admin etc.)

IT and Communications Infrastructure (hardware and

networks)

Key drivers to UC 2011

CDW-G UC report

Despite success stories, budget remains a top challenge:

•IT managers planning a UC solution say their greatest challenge is securing budget commitment •Managers’ difficulty securing reliable cost projections and demonstrating ROI may compound budget challenges

Cloud to the rescue?

•Many organizations are turning to the cloud – 69% are evaluating, deploying or have fully deployed UC using a cloud model**•Organizations integrating the cloud say it makes UC faster, easier and more cost effective to deploy

Key drivers to UC 2011

CDW-G UC report

Mobility needs may be driving UC adoption:

•The two UC features employees find most useful are access to work e-mail and voicemail via smart phones and the ability to receive voicemail messages via e-mail when away from the office

•The two most commonly deployed* communications solutions are smart phones (80%) and mobile desktops (80%)

Making decisions building road maps

Technology moves and changes FAST!

Vision

To be the solution of choice for CIOs that implement cloud enabled unified communication, messaging and collaboration solutions

Core Value

Esnatech is a global provider of unified communication and collaboration solutions. Trusted technology and recognized leader• Global provider of Unified Communications and Collaboration solutions that

integrate with any and all ▬ communications networks ▬ hosted or installed e-mail platforms ▬ cloud or on-premise applications

Proven solution for SMB and enterprise• Over 1.5 million users across 10,000 customers, installed in 20 countries• Deep expertise in voice and data integration, collaboration and productivity

solutions

Core Proposition

What You Didn’t Know about

Esna

• Legacy migration• Interoperability• Bridging on-premise &

cloud environment

• Email migration driving UM and voice migration

• Breadth of expertise• Simplifying the complex

• Premise to cloud UC• Integrate UC apps with cloud apps

Expertise Innovation Leadership

Reach for the Cloud Esnatech makes it possible

Confidential

Use Case in enabling the “Hybrid enterprise

The “Hybrid” COMPLEX EnterpriseLargest Utility Company in the United States

Messaging Mess!

Utility Company has utilized a variety of VMS voice messaging systems

Utility Company Confidential

Stand Alone Answering Machines

Limited numbers still deployed at 22 small PBX

locations.

Plain Note Pads

The original manual

message.Still in limited

use.

"C" Competitor Unity

Utility Company’s first Unified Messaging with

Outlook integration.Handles 3,100 users. Hardware/Software is over 7 years old and

costly. Must be upgraded or replaced.

"O" Competitor VMS

62 "O" Competitor Systems. No longer

supported or expandable.

Handles 13,100 users.

75% of systems at risk of failure due to

age.

Proposed Next Gen VMSUnified Messaging with ability to augment:• Unified Communications• Integrated Faxing• IM Chat• Mobility

(FindMe/FollowMe)• Emergency Broadcast • Speech Recognition• Speech to Text• Text to Speech.

Desired user tool to help Utility Company reach goal to be leading US utility.

Simplicity and unified apps to complex environment centralized VMS, Mobility, UM and ENS platform

Delivering Value and ROI to the Hybrid Enterprise

  • Eliminate costs associated to managing legacy infrastructure and

applications• Simplified & centralized management and licensing of Core Voice

applications• Consistent functionality across the user base• Enabled the ability to integrate with their investment in private cloud

infrastructure- increased cloud ROI by adding UC• Opens the door to other cloud investments with UC ready integration:

• Email• CRM• SFA

Follow us online

Twitter.com/poweredbyesnauc

www.facebook.com/unifiedcommunications

http://unified-comm.blogspot.com

http://ucsupport.blogspot.com

www.youtube.ca/ucommunicate

Confidential