www.kent.edu/hr/training Human Resources TRAINING & DEVELOPMENT CATALOG 2014 | 2015
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www.kent.edu/hr/training
Human ResourcesTRAINING &
DEVELOPMENT CATALOG
2014 | 2015
Dear Colleagues:
The ability to learn has become increasingly important in today’s fast-paced, technology-centered work environment. As employees of Kent State University, it is important for each of us to acquire new knowledge and skills that will enable us to excel in our jobs. That is why I am excited to share with you, the Human Resources Training catalog.
Regardless of your job or how long you have been with Kent State, I am sure you can find something within these pages that can help you be more effective at your job. The offerings represent a suite of topics and we anticipate that the list will continue to evolve to better meet the needs of our faculty and staff.
The catalog is divided into opportunities for employees at the individual contributor level, as well as for those in a supervisory or managerial role. I encourage you to take some time to review the offerings. If you find a topic that is of interest, be sure and visit our website at http://www.kent.edu/hr/register. There you will find information on dates, times and registration. Please also keep in mind that the HR Training and Development staff is available to customize any of these offerings to meet your department’s specific needs. You can contact them directly at 330-672-2100 or [email protected].
I hope you find this new format convenient and helpful in finding resources that will help you excel in your job at Kent State.
Regards,
Joe Vitale Interim Vice President for Human Resources
A Message from the Interim Vice President for Human Resources
New Hire Orientation ............................................................2
Workplace Climate ..................................................................2
Managerial ..................................................................................6
Supervisory ............................................................................... 11
Diversity ..................................................................................... 18
Recruitment ............................................................................. 21
Communication Skills ......................................................... 23
Teambuilding ........................................................................... 30
Leadership ................................................................................ 35
Personal Development ........................................................ 35
Beyond Compliance ............................................................. 38
Additional Learning Opportunities ............................... 39
O
M
S
D
R
CS
T
L
P
BC
WC
Contents
2
ORIENTATION
WORKPLACE CLIMATE
New Hire OrientationWorkshop # NHO
Bullying In the WorkplaceWorkshop # OBW
Communicating Across Four GenerationsWorkshop # ICAFG
At Kent State our goal is to recruit and retain the highest quality faculty and staff, but it doesn’t end there. The first several months are a critical time as new faculty and staff learn the culture and begin to figure out how they will contribute to Excellence in Action. New Hire Orientation will help explain the university’s priorities and your role as a university employee. Participants will also learn about the history of Kent State, its policies and procedures, the various ways the university communicates important information and your options and duties involving the university’s rich benefits offerings.
This course trains managers and employees in recognizing and preventing workplace bullying. In this course, workplace bullying is defined, its effect on the workplace is outlined, and the types of bullies and reasons for bullying are examined. Finally, the course provides practical tips for dealing with bullying and for maintaining a bully-free environment.
Find out how to manage communication across generations by first learning about the four generations in the workforce. Knowledge about each generation will give you a general understanding about each group’s frame of reference and help you interact more effectively.
GROUP: O
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All new faculty and staff
GROUP: WC M S
FORMAT: Online
LENGTH: .5 hour
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC D CS T
FORMAT: Instructor
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
O
WC
3
Dealing with Difficult BehaviorsWorkshop # IDDB
Diversity Includes EveryoneWorkshop # IDIV1
Ethics and Code of ConductWorkshop # OECC
This workshop focuses on identifying and addressing the seven most common difficult behaviors. Participants explore ways to effectively deal with these behaviors and examine how they are personally impacted by the behaviors. Participants will understand the importance emotions play in dealing with difficult encounters, identify trigger words and reframe reactions, identify and address the seven most common difficult behaviors and demonstrate how to give constructive feedback.
This workshop provides participants an opportunity to explore fundamental diversity concepts and develop an understanding of why differences should be valued. The concepts will explore uniqueness and commonalities locally and on a global level.
This online course is designed to raise awareness of ethical values and the principles of ethical business practices. The course describes the core ideals underlying ethical decision making, presents practical steps employees must take to avoid ethical lapses or violations of the law, and highlights personal responsibility and how to respond to ethical challenges.
GROUP: WC CS
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC D
FORMAT: Instructor
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC M S
FORMAT: Online
LENGTH: 1.5 hours
WHO SHOULD ATTEND: All faculty and staff
4
Managing ConflictWorkshop # OMC
Managing ConflictWorkshop # OMC
Prevent Harassment and DiscriminationWorkshop # OPHD
Constructive conflict resolution draws on the knowledge and experience of peacekeepers, arbitrators, and mediators who are applying their considerable abilities to one basic question: “How can you find constructive ways of resolving conflict so that people are able to express and work through their differences without the risk of, or necessity of, damage to one another?” In this online course you will learn to develop inventive techniques for solving conflicts and how to perform a step by step process for successful conflict resolution.
Constructive conflict resolution draws on the knowledge and experience of peacekeepers, arbitrators, and mediators who are applying their considerable abilities to one basic question: “How can you find constructive ways of resolving conflict so that people are able to express and work through their differences without the risk of, or necessity of, damage to one another?” In this online course you will learn to develop inventive techniques for solving conflicts and how to perform a step by step process for successful conflict resolution.
This online course is designed to raise awareness about workplace harassment and discrimination, and reduce or prevent incidents of misconduct. Besides introducing employees to the equal employment opportunity (EEO) laws, the course also helps employees identify the difference between legal discrimination and an illegal “hostile environment”, promotes appropriate behavior, and reduces the potential for harassment claims.
GROUP: WC CS
FORMAT: Online
LENGTH: 1 hour
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC CS
FORMAT: Online
LENGTH: 1 hour
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC M S D
FORMAT: Online
LENGTH: 1 hour
WHO SHOULD ATTEND: All faculty and staff
5
Prevent Workplace ViolenceWorkshop # OPWV
Principles of Conflict ManagementWorkshop # IPCM
Understanding and Responding to Harassment and Discrimination Workshop # IURHC
This course clarifies the nature and scope of workplace violence and identifies some best practices for identification and prevention. Participants will gain an understanding of early warning signs, find out how to respond effectively in a violent situation and learn about university resources that are available. The course features some thought-provoking vignettes and video clips from subject matter experts. All employees whether they have supervisory roles or not, are encouraged to take the course.
This workshop is designed to give participants the insight and tools needed to effectively manage conflict in the workplace. Through the use of a self-assessment tool, participants will determine their conflict management style, learn how to distinguish between the different styles of conflict and gain practical experience in applying conflict styles and communication skills in the workplace.
Participants will gain a deeper understanding of discrimination and harassment through the interactive use of scenarios and discussion around real workplace application.
GROUP: WC M S
FORMAT: Online
LENGTH: 1 hour
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC CS
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC M S
FORMAT: Instructor
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
6
MANAGERIAL
Assessing and Improving the Performance of OthersWorkshop # IAIP
Bullying In the WorkplaceWorkshop # OBW
Candidate Recruitment Series I: Getting StartedWorkshop # ICRSI
This course uses small group discussion and case studies to better understand the importance of performance management. The process will be thoroughly examined from the manager’s and employee’s points of view to better enable managers to fully utilize the evaluation process as a way to encourage and develop employees. In addition, participants will learn more about how to properly prepare and conduct an effective performance evaluation. In addition, the role of the manager after the evaluation is concluded will also be explored.
This course trains managers and employees in recognizing and preventing workplace bullying. In this course, workplace bullying is defined, its effect on the workplace is outlined, and the types of bullies and reasons for bullying are examined. Finally, the course provides practical tips for dealing with bullying and for maintaining a bully-free environment.
The search process actually begins long before the position is open. There are critical elements that must be addressed before you can begin your search. In this session participants will learn about important elements of recruitment that can impact the success of the process.
GROUP: M S
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: Any faculty and staff whose job includes a supervisory component
GROUP: WC M S
FORMAT: Online
LENGTH: .5 hour
WHO SHOULD ATTEND: Any faculty and staff
GROUP: WC M S
FORMAT: Online
LENGTH: .5 hour
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
M
7
Candidate Recruitment Series II: Understanding the Rules of the Search ProcessWorkshop # ICRS2
Candidate Recruitment Series III: Finding the Best CandidateWorkshop # ICRS3
Candidate Recruitment Series IV: Closing the Deal: Assessing Candidates and Making the OfferWorkshop # ICRS4
It is imperative that hiring managers as well as search committee chairs and members understand the legal ramifications of their actions during the search process. Understanding relevant laws and university policies help to ensure that all members involved are representing Kent State as a leading institution of learning.
It is imperative that hiring managers as well as search committee chairs and members understand the legal ramifications of their actions during the search process. Understanding relevant laws and university policies help to ensure that all members involved are representing Kent State as a leading institution of learning.
It can be difficult differentiating between several strong candidates, so having standards in place will help you assess them fairly. You will also learn how to make a job offer that gets accepted. The work doesn’t end there though. In this workshop we will also look at key success factors beyond recruitment.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
8
Employee Selection and InterviewingWorkshop # IESI
Ethics and Code of ConductWorkshop # OECC
Establishing Unit and Department GoalsWorkshop # IEUDG
Participants will learn about the PDQ, the job analysis, the job description and the supervisor’s role in the staffing process. In addition, other important forms such as the AGID and the role of the Office of Affirmative Action will be discussed. The second portion of this workshop will examine how to use behavioral interviewing as a tool in assessing and selecting candidates for a position.
This online course is designed to raise awareness of ethical values and the principles of ethical business practices. The course describes the core ideals underlying ethical decision making, presents practical steps employees must take to avoid ethical lapses or violations of the law, and highlights personal responsibility and how to respond to ethical challenges.
Take a detailed look at the seven skill categories of effective goal setting. In this workshop, participants will assess their own level of proficiency in goal setting and receive input on areas of strength, as well as development opportunities as it pertains to the topic. Participants will identify your level of proficiency in goal setting for your unit or department, identify the seven skills categories of effective goal setting and their importance and identify the steps needed to achieve unit or department goals.
GROUP: M S R
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: Any faculty and staff
GROUP: WC M S
FORMAT: Online
LENGTH: 1.5 hours
WHO SHOULD ATTEND: Any faculty and staff
GROUP: M S
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: Supervisors or managers
9
Management Skills – Getting the Most of Your Management Style Using DiSC (Part 1 of 3)Workshop # IMS1
Management Skills – Using DiSC to Direct and Delegate (Part 2 of 3)Workshop # IMS2
This course utilizes the popular and proven DiSC methodology for understanding human behavior. DiSC is based on the work of behavior psychologist William Moulton Marston and has been used effectively for decades. This tool has shown to be tremendously successful in improving communication skills and hence, improving the employee/supervisor relationship. Participants will complete an online assessment and the results will be reviewed and discussed during the classroom session regarding their management styles and how they impact the workplace.
This workshop will build upon the information learned in Part 1 (prerequisite for participating in Part 2). Participants learn about their directing and delegating styles and how to identify the needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.
GROUP: M CS T
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: Managers, supervisors or employees interested in supervision
GROUP: M CS T
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: Managers, supervisors or employees interested in supervision
10
Management Skills – Creating a Motivating Environment Using DiSC (Part 3 of 3)Workshop # IMS3
Managing the Change CurveWorkshop # IMCT
Prevent Harassment and DiscriminationWorkshop # OPHD
Must attend part 1 and part 2 prior to attending this session. Participants explore the environments they create and identify the motivational needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.
This workshop provides a tool for surfacing concerns participants have while moving through the four phases (denial, resistance, exploration, and commitment) of change. A model for discussing, understanding, and mastering change transitions will be introduced. In this course, participants will understand the four phases of change, pinpoint their current stage in the transition process and identify tips and develop an action plan for managing change transitions.
This online course is designed to raise awareness about workplace harassment and discrimination, and reduce or prevent incidents of misconduct. Besides introducing employees to the equal employment opportunity (EEO) laws, the course also helps employees identify the difference between legal discrimination and an illegal “hostile environment”, promotes appropriate behavior, and reduces the potential for harassment claims.
GROUP: M CS T
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: Managers, supervisors or employees interested in supervision
GROUP: M S T
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC M S D
FORMAT: Online
LENGTH: 1 hours
WHO SHOULD ATTEND: All faculty and staff
11
Understanding and Responding to Harassment and Discrimination Workshop # IURHC
Assessing and Improving the Performance of OthersWorkshop # IAIP
Participants will gain a deeper understanding of discrimination and harassment through the interactive use of scenarios and discussion around real workplace application.
This workshop uses small group discussion and case studies to better understand the importance of performance management. The process will be thoroughly examined from the manager’s and employee’s points of view to better enable managers to fully utilize the evaluation process as a way to encourage and develop employees. In addition, participants will learn more about how to properly prepare and conduct an effective performance evaluation. In addition, the role of the manager after the evaluation is concluded will also be explored.
GROUP: WC M S
FORMAT: Instructor
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: M S
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: All faculty and staff whose job includes a supervisory component
GROUP: WC M S
FORMAT: Online
LENGTH: .5 hour
WHO SHOULD ATTEND: All faculty and staff
SUPERVISORYS
Bullying In the WorkplaceWorkshop # OBW
This course trains managers and employees in recognizing and preventing workplace bullying. In this course, workplace bullying is defined, its effect on the workplace is outlined, and the types of bullies and reasons for bullying are examined. Finally, the course provides practical tips for dealing with bullying and for maintaining a bully-free environment.
12
Candidate Recruitment Series I: Getting StartedWorkshop # ICRSI
Candidate Recruitment Series II: Understanding the Rules of the Search ProcessWorkshop # ICRS2
Candidate Recruitment Series III: Finding the Best CandidateWorkshop # ICRS3
The search process actually begins long before the position is open. There are critical elements that must be addressed before you can begin your search. In this session participants will learn about important elements of recruitment that can impact the success of the process.
It is imperative that hiring managers as well as search committee chairs and members understand the legal ramifications of their actions during the search process. Understanding relevant laws and university policies help to ensure that all members involved are representing Kent State as a leading institution of learning.
The marketplace for talent has never been more competitive. As a hiring manager it is no longer enough to post a position in the Chronicle of Higher Education or Monster.com and expect the best talent pool. A new set of behaviors and techniques are required to locate and appeal to high-performing job-seekers.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
13
Candidate Recruitment Series IV: Closing the Deal: Assessing Candidates and Making the OfferWorkshop # ICRS4
The Competent SupervisorWorkshop # ICS
Employee Selection and InterviewingWorkshop # IESI
It can be difficult differentiating between several strong candidates, so having standards in place will help you assess them fairly. You will also learn how to make a job offer that gets accepted. The work doesn’t end there though. In this workshop we will also look at key success factors beyond recruitment.
Supervisors are the link between their team and the rest of the organization. The environment that a supervisor creates can impact staff development, employee relations, retention and more. Learn what it takes for you to excel in your role by exploiting five competency areas that are critical to supervisors.
Supervisors are the link between their team and the rest of the organization. The environment that a supervisor creates can impact staff development, employee relations, retention and more. Learn what it takes for you to excel in your role by exploiting five competency areas that are critical to supervisors.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: New supervisors, supervisors
GROUP: M S R
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All faculty and staff
14
Employment Law and Harassment Prevention for SupervisorsWorkshop # IELHP
Ethics and Code of ConductWorkshop # OECC
Establishing Unit and Department GoalsWorkshop # IEUDG
This workshop that examines what supervisors and managers must know regarding: Title VII of the Civil Rights Act of 1964 (illegal discrimination), Age Discrimination in Employment Act (ADEA) of 1967, Americans with Disabilities Act (ADA) of 1990, Fair Labor Standards Act (FLSA) and Harassment Prevention.
This workshop that examines what supervisors and managers must know regarding: Title VII of the Civil Rights Act of 1964 (illegal discrimination), Age Discrimination in Employment Act (ADEA) of 1967, Americans with Disabilities Act (ADA) of 1990, Fair Labor Standards Act (FLSA) and Harassment Prevention.
This workshop will take a detailed look at the seven skill categories of effective goal setting. In this workshop, participants will assess their own level of proficiency in goal setting and receive input on areas of strength, as well as development opportunities as it pertains to the topic. Participants will identify your level of proficiency in goal setting for your unit or department, identify the seven skills categories of effective goal setting and their importance and identify the steps needed to achieve unit or department goals.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: Managers and supervisors
GROUP: WC M S
FORMAT: Online
LENGTH: 1.5 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: M S
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: Any supervisor or manager who is responsible for setting and achieving department or unit goals.
15
Communication EffectivenessWorkshop # IICS
Managing the Change CurveWorkshop # IMCT
Planning and Decision Making for SupervisorsWorkshop # IPDM
Getting your message across in a way that is clear and coherent is a critical skill in both organizational and personal life. This workshop provides a self-assessment with tips and practical exercises on seven communication competencies. Participants will become better communicators by examining the transactional communication model, seven competencies of communication, and gain an understanding of how different communication styles affect your personal communication style and create the best possible climate for communicating.
This workshop provides a tool for surfacing concerns participants have while moving through the four phases (denial, resistance, exploration, and commitment) of change. A model for discussing, understanding, and mastering change transitions will be introduced. In this course, participants will understand the four phases of change, pinpoint their current stage in the transition process and identify tips and develop an action plan for managing change transitions.
A workshop where participants will study the components of a plan and the supervisors role in planning as well as various methods and techniques to conduct an effective plan. Participants will also examine the difference between decision-making and problem solving and how supervisors can utilize consensus decision-making.
GROUP: WC S CS
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC S T
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: S
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All faculty and staff
16
Preventing Harassment and DiscriminationWorkshop # IELHP
Prevent Workplace ViolenceWorkshop # OPWV
Supervising Successful PerformanceWorkshop # ISSP
This online course is designed to raise awareness about workplace harassment and discrimination, and reduce or prevent incidents of misconduct. Besides introducing employees to the equal employment opportunity (EEO) laws, the course also helps employees identify the difference between legal discrimination and an illegal “hostile environment”, promotes appropriate behavior, and reduces the potential for harassment claims.
This course clarifies the nature and scope of workplace violence and identifies some best practices for identification and prevention. Participants will gain an understanding of early warning signs, find out how to respond effectively in a violent situation and learn about university resources that are available. The course features some thought-provoking vignettes and video clips from subject matter experts. All employees whether they have supervisory roles or not, are encouraged to take the course.
This workshop closely examines the role of the supervisor as a coach and provide a coaching model for supervisors to use for improving employee performance. Participants discover Kent State’s proactive disciplining process.
GROUP: WC M S D
FORMAT: Online
LENGTH: 1 hour
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC M S
FORMAT: Online
LENGTH: 1 hour
WHO SHOULD ATTEND: All faculty and staff
GROUP: S
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: Managers and supervisors
17
Understanding and Responding to Harassment and Discrimination Workshop # IURHC
Understanding the Americans with Disabilities Act Amendments ActWorkshop # IUADAA
Workplace Conversations: Maximizing ResultsWorkshop # IWCMR
Participants will gain a deeper understanding of discrimination and harassment through the interactive use of scenarios and discussion around real workplace application.
This workshop, based on the 2008 Americans with Disabilities Act as amended, gives participants an opportunity to understand the laws under the new ADA or ADA Amendments Act (ADAAA). Participants will gain an understanding of who is a qualified individual; what is a qualifying disability; information about the complaint process and the reasonable accommodation request process.
Building on material from Supervising Successful Performance, this workshop explores methods to successfully conduct a performance improvement conversation. You will assess your competency level through the Coaching Skills Inventory, develop your performance conversation skills through a seven step model, and engage in discussion and roleplay centered around university-specific scenarios.
GROUP: WC M S
FORMAT: Online
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC M S
FORMAT: Online
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: M S
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: Managers and supervisors
18
Candidate Recruitment Series I: Getting StartedWorkshop # IELHP
Candidate Recruitment Series II: Understanding the Rules of the Search ProcessWorkshop # ICRS2
Candidate Recruitment Series III: Finding the Best CandidateWorkshop # ICRS3
The search process actually begins long before the position is open. There are critical elements that must be addressed before you can begin your search. In this session participants will learn about important elements of recruitment that can impact the success of the process.
It is imperative that hiring managers as well as search committee chairs and members understand the legal ramifications of their actions during the search process. Understanding relevant laws and university policies help to ensure that all members involved are representing Kent State as a leading institution of learning.
The marketplace for talent has never been more competitive. As a hiring manager it is no longer enough to post a position in the Chronicle of Higher Education or Monster.com and expect the best talent pool. A new set of behaviors and techniques are required to locate and appeal to high-performing job-seekers.
GROUP: WC M S D
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
DIVERSITYD
19
Candidate Recruitment Series IV: Closing the Deal: Assessing Candidates and Making the OfferWorkshop # ICRS4
Candidate Recruitment Series IV: Closing the Deal: Assessing Candidates and Making the OfferWorkshop # ICRS4
Communicating Across Four GenerationsWorkshop # ICAFG
The search process actually begins long before the position is open. There are critical elements that must be addressed before you can begin your search. In this session participants will learn about important elements of recruitment that can impact the success of the process.
The search process actually begins long before the position is open. There are critical elements that must be addressed before you can begin your search. In this session participants will learn about important elements of recruitment that can impact the success of the process.
Find out how to manage communication across generations by first learning about the four generations in the workforce. Knowledge about each generation will give you a general understanding about each group’s frame of reference and help you interact more effectively.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
GROUP: WC CS D T
FORMAT: Instructor
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
20
Diversity Includes EveryoneWorkshop # IDIV1
Employment Law and Harassment Prevention for SupervisorsWorkshop # IELHP
Prevent Harassment and Discrimination Workshop # OPHD
This workshop provides participants an opportunity to explore fun-damental diversity concepts and develop an understanding of why differences should be valued. The concepts will explore uniqueness and commonalities locally and on a global level.
This workshop examines what managers and supervisors must know regarding: Title VII of the Civil Rights Act of 1964 (illegal discrimination), Age Discrimination in Employment Act (ADEA) of 1967, Americans with Disabilities Act (ADA) of 1990, Fair Labor Standards Act (FLSA) and Harassment Prevention.
This online course is designed to raise awareness about workplace harassment and discrimination, and reduce or prevent incidents of misconduct. Besides introducing employees to the equal employment opportunity (EEO) laws, the course also helps employees identify the difference between legal discrimination and an illegal “hostile environment”, promotes appropriate behavior, and reduces the potential for harassment claims.
GROUP: WC D R
FORMAT: Instructor
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: M S D R
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: Managers and supervisors
GROUP: WC M S D
FORMAT: Online
LENGTH: 1 hour
WHO SHOULD ATTEND: All faculty and staff
21
Understanding the New Americans with Disabilities Act as AmendedWorkshop # IUADAA
Candidate Recruitment Series I: Getting StartedWorkshop # ICRSI
This workshop, based on the 2008 Americans with Disabilities Act as Amended, gives participants an opportunity to understand the laws under the new ADA or ADA Amendments Act (ADAAA). Participants will gain an understanding of who is a qualified individual; what is a qualifying disability; information about the complaint process and the reasonable accommodation request process.
The search process actually begins long before the position is open. There are critical elements that must be addressed before you can begin your search. In this session participants will learn about important elements of recruitment that can impact the success of the process.
GROUP: WC M S D
FORMAT: Instructor
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
RECRUITMENT
Candidate Recruitment Series II: Understanding the Rules of the Search ProcessWorkshop # ICRS2
It is imperative that hiring managers as well as search committee chairs and members understand the legal ramifications of their actions during the search process. Understanding relevant laws and university policies help to ensure that all members involved are representing Kent State as a leading institution of learning.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
R
22
Candidate Recruitment Series III: Finding the Best CandidateWorkshop # ICRS3
Candidate Recruitment Series IV: Closing the Deal: Assessing Candidates and Making the OfferWorkshop # ICRS4
Employment Law and Harassment Prevention for SupervisorsWorkshop # IELHP
The marketplace for talent has never been more competitive. As a hiring manager it is no longer enough to post a position in the Chronicle of Higher Education or Monster.com and expect the best talent pool. A new set of behaviors and techniques are required to locate and appeal to high-performing job-seekers.
It can be difficult differentiating between several strong candidates, so having standards in place will help you assess them fairly. You will also learn how to make a job offer that gets accepted. The work doesn’t end there though. In this workshop we will also look at key success factors beyond recruitment.
This workshop examines what supervisors and managers must know regarding: Title VII of the Civil Rights Act of 1964 (illegal discrimination), Age Discrimination in Employment Act (ADEA) of 1967, Americans with Disabilities Act (ADA) of 1990, Fair Labor Standards Act (FLSA) and Harassment Prevention.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff who may be asked to participate or lead a search committee or who wants to learn more about effective recruitment.
GROUP: M S D R
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: Managers and supervisors
23
Employee Selection and InterviewingWorkshop # IESI
Communicating Across Four GenerationsWorkshop # ICAFG
Dealing with Difficult BehaviorsWorkshop # IDDB
Participants will learn about the PDQ, the job analysis, the job description and the supervisor’s role in the staffing process. In addition, other important forms such as the AGID and the role of the Office of Affirmative Action will be discussed. The second portion of this workshop will examine how to use behavioral interviewing as a tool in assessing and selecting candidates for a position.
Find out how to manage communication across generations, by first learning about the four generations in the workforce. Knowledge about each generation will give you a general understanding about each group’s frame of reference and help you interact more effectively.
This workshop focuses on identifying and addressing the seven most common difficult behaviors. Participants explore ways to effectively deal with these behaviors and examine how they are personally impacted by the behaviors. Participants will understand the importance emotions and stress play in dealing with difficult encounters, identify trigger words and reframe reactions, identify and address the seven most common difficult behaviors and demonstrate how to give constructive feedback.
GROUP: M S R
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC D CS T
FORMAT: Instructor
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: WC CS
FORMAT: Instructor
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
COMMUNICATION SKILLSCS
24
Communicating Across Four GenerationsWorkshop # ICAFG
Emotional Intelligence I: IdentifyWorkshop # IEI1
Emotional Intelligence II: UseWorkshop # IEI2
Find out how to manage communication across generations, by first learning about the four generations in the workforce. Knowledge about each generation will give you a general understanding about each group’s frame of reference and help you interact more effectively.
In this workshop, participants will examine the six key emotions. They will learn how to accurately identify and display their own emotions and the emotions of others as it relates to these six emotions. The workshop consists of some theory and practical exercises.
In this workshop, participants will learn to enhance their ability to use or generate emotions by visualizing how emotions influence thinking and decision-making. They will learn the importance of becoming aware of their own and others emotional states and what it means to reflect the emotions of others. The workshop consists of some theory and practical exercises.
GROUP: WC D CS T
FORMAT: Instructor
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
25
Emotional Intelligence III: UnderstandWorkshop # IEI3
Emotional Intelligence IV: ManageWorkshop # IEI4
Emotional Intelligence IV: ManageWorkshop # IEI4
In this workshop, participants will examine the root causes of emotions. The predictability of emotions; how they change over time, learn how emotions blend and the importance of and how to enhance one’s emotional vocabulary will all be explored. The workshop consists of some theory and practical exercises.
In this workshop, participants will integrate emotions and thoughts to reach desired outcomes and examine the importance of remaining open to all emotions. Participants will also learn some emotional management strategies. The workshop consists of some theory and practical exercises.
In this workshop, participants will integrate emotions and thoughts to reach desired outcomes and examine the importance of remaining open to all emotions. Participants will also learn some emotional management strategies. The workshop consists of some theory and practical exercises.
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
26
Communication EffectivenessWorkshop # IICS
Listening with PurposeWorkshop # ILP
Course description change - Getting your message across in a way that is clear and coherent is a critical skill in both organizational and personal life. This workshop provides a self-assessment with tips and practical exercises on seven communication competencies. Participants will become better communicators by examining the transactional communication model, seven competencies of communication, and gain an understanding of how different communication styles affect your personal communication style and create the best possible climate for communicating.
Understanding personal listening approaches is essential to good communication. Good communication skills in the workplace are one of the most important factors leading to successful teams, groups and organization. Effective listening skills are crucial to communicating productively both inside and outside the organization. This workshop helps people become active, purposeful listeners in a wide variety of situations for more productive communication. Participants will complete an online self-evaluation to learn about his or her personal listening preferred style and receive feedback on strengths and opportunities for improvement.
GROUP: WC S CS
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: All faculty and staff
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GROUP: WC CS
FORMAT: Online
LENGTH: 1 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS M T
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: Managers, supervisors, or employees interested in supervising
Managing ConflictWorkshop # OMC
Management Skills – Getting the Most of Your Management Style Using DiSC(Part 1 of 3)Workshop # IMS1
Constructive conflict resolution draws on the knowledge and experience of peacekeepers, arbitrators, and mediators who are applying their considerable abilities to one basic question: “How can you find constructive ways of resolving conflict so that people are able to express and work through their differences without the risk of, or necessity of, damage to one another?” In this online course you will learn to develop inventive techniques for solving conflicts and how to perform a step by step process for successful conflict resolution.
This workshop utilizes the popular and proven DiSC methodology for understanding human behavior. DiSC is based on the work of behavior psychologist William Moulton Marston and has been used effectively for decades. This tool has shown to be tremendously successful in improving communication skills and hence, improving the employee/supervisor relationship. Participants will complete an online assessment and the results will be reviewed and discussed during the classroom session regarding their management styles and how they impact the workplace.
28
Management Skills – Using DiSC to Direct and Delegate (Part 2 of 3)Workshop # IMS2
Management Skills – Creating a Motivating Environment Using DiSC (Part 3 of 3)Workshop # IMS3
Measuring Your Emotional IntelligenceWorkshop # MSCEIT
This workshop will build upon the information learned in Part 1 (prerequisite for participating in Part 2). Participants learn about their directing and delegating styles and how to identify the needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.
Must attend part 1 and part 2 prior to attending this session. Participants explore the environments they create and identify the motivational needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.
Emotional intelligence can be defined as the ability to incorporate emotions into your decision making for optimal outcomes. Kent State utilizes the MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) model to measure your EI ability across the four key areas of Identifying, Using, Understanding and Managing emotions. You can take this EI online test and then engage in a personal consultation with a certified MSCEIT professional in HR to interpret your results. Participants receive their detailed test results along with areas of strengths and potential opportunities for development. Contact Training and Development at 330-672-2100 or [email protected] for more information and to schedule your EI test and consultation.
GROUP: CS M T
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: Managers, supervisors, or employees interested in supervising
GROUP: CS M T
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: Managers, supervisors, or employees interested in supervising
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff member who wants to learn more about his or her emotional intelligence.
29
Principles of Conflict ManagementWorkshop # IPCM
Team Building While Thinking Out of the BoxWorkshop # ITB
This workshop is designed to give participants the insight and tools needed to effectively manage conflict in the workplace. Through the use of a self-assessment tool, participants will determine their con-flict management style, learn how to distinguish between the differ-ent styles of conflict and gain practical experience in applying con-flict styles and communication skills in the workplace.
This workshop is by appointment and is intended for intact work teams. Kent State University relies more and more on teams to innovate, problem solve, and continuously improve performance. Understanding and capitalizing on individual strengths and approaches to group processes is crucial to creating high performance teams. Participants complete an online self-assessment to learn to work from their strengths by identifying their most natural team role, while giving them added appreciation for the contributions of others. As a result, team innovation and productivity increase as conflict and project-cycle time decrease. Participants will receive a customized report on their strengths and opportunities and an aggregate group report indicating overall team strengths and team opportunities for improvement. Contact Training and Development for further information at 330-672-2100 or [email protected].
GROUP: WC CS
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T
FORMAT: Instructor
LENGTH: 2-4 hours
WHO SHOULD ATTEND: Any whole group or team who wants to improve their ability to innovate and solve problems for increased effectiveness.
30
Communicating Across Four GenerationsWorkshop # ICAFG
Emotional Intelligence I: IdentifyWorkshop # IEI1
Emotional Intelligence II: UseWorkshop # IEI2
Find out how to manage communication across generations, by first learning about the four generations in the workforce. Knowledge about each generation will give you a general understanding about each group’s frame of reference and help you interact more effectively.
In this workshop, participants will examine the six key emotions. They will learn how to accurately identify and display their own emotions and the emotions of others as it relates to these six emotions. The workshop consists of some theory and practical exercises.
In this two-hour workshop, participants will learn to enhance their ability to use or generate emotions by visualizing how emotions influence thinking and decision-making. They will learn the importance of becoming aware of their own and others emotional states and what it means to reflect the emotions of others. The workshop consists of some theory and practical exercises.
GROUP: WC D CS T
FORMAT: Instructor
LENGTH: 2.5 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
TEAMBUILDINGT
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Emotional Intelligence III: UnderstandWorkshop # IEI3
Emotional Intelligence IV: ManageWorkshop # IEI4
Listening with PurposeWorkshop # ILP
In this two-hour workshop, participants will examine the root causes of emotions. The predictability of emotions; how they change over time, learn how emotions blend and the importance of and how to enhance one’s emotional vocabulary will all be explored. The workshop consists of some theory and practical exercises.
In this workshop, participants will integrate emotions and thoughts to reach desired outcomes and examine the importance of remaining open to all emotions. Participants will also learn some emotional management strategies. The workshop consists of some theory and practical exercises.
Understanding personal listening approaches is essential to good communication. Good communication skills in the workplace are one of the most important factors leading to successful teams, groups and organization. Effective listening skills are crucial to communicating productively both inside and outside the organization. This workshop helps people become active, purposeful listeners in a wide variety of situations for more productive communication. Participants will complete an online self-evaluation to learn about his or her personal listening preferred style and receive feedback on strengths and opportunities for improvement.
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: All faculty and staff
32
Management Skills – Getting the Most of Your Management Style Using DiSC (Part 1 of 3)Workshop # IMS1
Management Skills – Using DiSC to Direct and Delegate (Part 2 of 3)Workshop # IMS2
This course utilizes the popular and proven DiSC methodology for understanding human behavior. DiSC is based on the work of behavior psychologist William Moulton Marston and has been used effectively for decades. This tool has shown to be tremendously successful in improving communication skills and hence, improving the employee/supervisor relationship. Participants will complete an online assessment and the results will be reviewed and discussed during the classroom session regarding their management styles and how they impact the workplace.
This workshop will build upon the information learned in Part 1 (prerequisite for participating in Part 2). Participants learn about their directing and delegating styles and how to identify the needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.
GROUP: CS M T
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: Managers, supervisors, or employees interested in supervision
GROUP: CS M T
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: Managers, supervisors, or employees interested in supervision
33
Management Skills – Creating a Motivating Environment Using DiSC (Part 2 of 3)Workshop # IMS3
Managing the Change CurveWorkshop # IMCT
Measuring Your Emotional IntelligenceWorkshop # MSCEIT
Must attend part 1 and part 2 prior to attending this session. Participants explore the environments they create and identify the motivational needs of others. They will discuss and write a plan on how to effectively engage an employee that has a different style from their own.
This workshop provides a tool for surfacing concerns participants have while moving through the four phases (denial, resistance, exploration, and commitment) of change. A model for discussing, understanding, and mastering change transitions will be introduced. In this course, participants will understand the four phases of change, pinpoint their current stage in the transition process and identify tips and develop an action plan for managing change transitions.
Emotional intelligence can be defined as the ability to incorporate emotions into your decision making for optimal outcomes. Kent State utilizes the MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) model to measure your EI ability across the four key areas of Identifying, Using, Understanding and Managing emotions. You can take this EI online test and then engage in a personal consultation with a certified MSCEIT professional in HR to interpret your results. Participants receive their detailed test results along with areas of strengths and potential opportunities for development. Contact Training and Development at 330-672-2100 or [email protected] for more information and to schedule your EI test and consultation.
GROUP: CS M T
FORMAT: Instructor
LENGTH: 3 hours
WHO SHOULD ATTEND: Managers, supervisors, or employees interested in supervision
GROUP: M S T
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff member who wants to learn more about his or her emotional intelligence.
34
Team Building While Thinking Out of the BoxWorkshop # ITB
Time-Wise — Managing Time EffectivelyWorkshop # ITM
This workshop is by appointment and is intended for intact work teams. Kent State University relies more and more on teams to innovate, problem solve, and continuously improve performance. Understanding and capitalizing on individual strengths and approaches to group processes is crucial to creating high performance teams. Participants complete an online self-assessment to learn to work from their strengths by identifying their most natural team role, while giving them added appreciation for the contributions of others. As a result, team innovation and productivity increase as conflict and project-cycle time decrease. Participants will receive a customized report on their strengths and opportunities and an aggregate group report indicating overall team strengths and team opportunities for improvement. Contact Training and Development for further information at 330-672-2100 or [email protected].
Setting priorities and managing time are basic to enhancing individual and organizational performance. The pressure to find innovative ways to achieve goals, respond quickly to customer needs, and enjoy life outside of work is increasingly intense in today’s less structured, information-driven workplace. This workshop provides you with a complete, research based self-directed assessment of your current time management effectiveness strengths and weaknesses. After completing an online self-assessment, participants receive a customized report that guides them on creating a framework to develop strategies for skill improvement in twelve key areas.
GROUP: CS T
FORMAT: Instructor
LENGTH: 2-4 hours
WHO SHOULD ATTEND: Any whole group or team who wants to improve their ability to innovate and solve problems for increased effectiveness.
GROUP: T P
FORMAT: Instructor
LENGTH: 3.5 hours
WHO SHOULD ATTEND: All faculty and staff
35
Institute for ExcellenceWorkshop # II4E
The Institute for Excellence represents a new approach to self and organizational development. Born out of the Institute for Excellence in Leadership, this new method will facilitate development and excellence at all levels of the university by utilizing two related but unique programs tailored to the needs of the individual contributor and the administrator at Kent State. These two programs are typically year long development experiences requiring an application for potential participants to be considered.
The Institute for Excellence for the Individual Contributor will accelerate performance through increasing personal excellence and aligning personal leadership within Kent State University.
The Institute for Excellence for Administrators will accelerate performance through increasing leadership capacity at the department or unit level and aligning vision, talent and behaviors for excellence at the department or unit level.
Both programs will meet monthly and spend time with the executive officers as well as external leaders, in addition to exploring various models of personal development. Action learning is where participants apply what he or she has learned for improved performance. Contact Training and Development at 330-672-2100 or [email protected] for more information.
GROUP: L
FORMAT: Instructor
LENGTH: Custom
WHO SHOULD ATTEND: All faculty and staff who wishes to increase their leadership skills
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
LEADERSHIP
PERSONAL DEVELOPMENT
L
Emotional Intelligence I: IdentifyWorkshop # IEI1
In this workshop, participants will examine the six key emotions. They will learn how to accurately identify and display their own emotions and the emotions of others as it relates to these six emotions. The workshop consists of some theory and practical exercises.
P
36
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: All faculty and staff
Emotional Intelligence II: UseWorkshop # IEI2
Emotional Intelligence III: UnderstandWorkshop # IEI3
Emotional Intelligence IV: Manage Workshop # IEI4
In this workshop, participants will learn to enhance their ability to use or generate emotions by visualizing how emotions influence thinking and decision-making. They will learn the importance of becoming aware of their own and others emotional states and what it means to reflect the emotions of others. The workshop consists of some theory and practical exercises.
In this workshop, participants will examine the root causes of emotions. The predictability of emotions; how they change over time, learn how emotions blend and the importance of and how to enhance one’s emotional vocabulary will all be explored. The workshop consists of some theory and practical exercises.
In this workshop, participants will integrate emotions and thoughts to reach desired outcomes and examine the importance of remaining open to all emotions. Participants will also learn some emotional management strategies. The workshop consists of some theory and practical exercises.
37
GROUP: CS T P
FORMAT: Instructor
LENGTH: 4 hours
WHO SHOULD ATTEND: All faculty and staff
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff member who wants to learn more about his or her emotional intelligence.
Listening with PurposeWorkshop # ILP
Measuring Your Emotional IntelligenceWorkshop # MSCEIT
Understanding personal listening approaches is essential to good communication. Good communication skills in the workplace are one of the most important factors leading to successful teams, groups and organization. Effective listening skills are crucial to communicating productively both inside and outside the organization. This workshop helps people become active, purposeful listeners in a wide variety of situations for more productive communication. Participants will complete an online self-evaluation to learn about his or her personal listening preferred style and receive feedback on strengths and opportunities for improvement.
Emotional intelligence can be defined as the ability to incorporate emotions into your decision making for optimal outcomes. Kent State utilizes the MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) model to measure your EI ability across the four key areas of Identifying, Using, Understanding and Managing emotions. You can take this EI online test and then engage in a personal consultation with a certified MSCEIT professional in HR to interpret your results. Participants receive their detailed test results along with areas of strengths and potential opportunities for development. Contact Training and Development at 330-672-2100 or [email protected] for more information and to schedule your EI test and consultation.
38
GROUP: T P
FORMAT: Instructor
LENGTH: 3.5 hours
WHO SHOULD ATTEND: All faculty and staff
Time-Wise Workshop # ITM
Setting priorities and managing time are basic to enhancing individual and organizational performance. The pressure to find innovative ways to achieve goals, respond quickly to customer needs, and enjoy life outside of work is increasingly intense in today’s less structured, information-driven workplace. This workshop provides you with a complete, research based self-directed assessment of your current time management effectiveness strengths and weaknesses. After completing an online self-assessment, participants receive a customized report that guides them on creating a framework to develop strategies for skill improvement in twelve key areas.
The Beyond Compliance initiative provides annual training for Kent State faculty and staff to ensure they are fully up to date and aware of relevant laws and university policies related to discrimination, harassment and violence prevention.
Kent State continues to hold the highest standards for ensuring our workforce remains one of the best. We do this by respecting the differences in people, ideas, and opinions and through the express prohibition of discrimination toward others.
All current Kent State University staff must attend a minimum of two hours of HR Compliance Training for each fiscal year. A list of courses can be viewed on the Beyond Compliance webpage. The list will include a blend of facilitator-led courses, online classes, and a series of 60-minute webinars on various Beyond Compliance related topics, such as, Title IX, Title VII of the Civil Rights Act of 1964, violence prevention, and general campus safety offerings. Any combination of these courses can be used to meet the minimum standard of two hours of training.
For a full list of webinars and instructor-led courses with dates and registration information, visit the Beyond Compliance webpage at http://www2.kent.edu/hr/training/bc.cfm
BEYOND COMPLIANCEBC
39
ADDITIONAL LEARNING OPPORTUNITIES
Take us with you on the go! All KSU faculty and staff can enhance their professional development with HR Training and Development’s new e-learning videos. Based on new and existing workshop material, employees can use e-learning to reference workshop materials on the go, or sample upcoming courses that interest them. View all e-learning on your mobile device, tablet or desktop at www.kent.edu/hr/training/e-learning-materials.cfm.
Home Run Customer Care
Time-Wise
Complete the Position Request Authorization (PRA) Process
Assessing & Improving Performance
How to Make a Job Offer
Listening with Purpose
Independent Contractor Training
Hiring for Excellence
Communication Effectiveness
Communicating Across Generations
Employment Law
GROUP: CS T P
FORMAT: Instructor
LENGTH: 2 hours
WHO SHOULD ATTEND: Any faculty or staff member who wants to learn more about his or her emotional intelligence.
Measuring Your Emotional IntelligenceWorkshop # MSCEIT
Emotional intelligence can be defined as the ability to incorporate emotions into your decision making for optimal outcomes. Kent State utilizes the MSCEIT (Mayer Salovey Caruso Emotional Intelligence Test) model to measure your EI ability across the four key areas of Identifying, Using, Understanding and Managing emotions. You can take this EI online test and then engage in a personal consultation with a certified MSCEIT professional in HR to interpret your results. Participants receive their detailed test results along with areas of strengths and potential opportunities for development. Contact Training and Development at 330-672-2100 or [email protected] for more information and to schedule your EI test and consultation.
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