Human resources

Human Resourcesin the Club of the FuturePresented by - The E.E.O.C.

Jessica W., Sejin K., Adrián V., Austin R., and Anthony D.

Today’s Presentation

•Selecting Employees

•Performance Appraisals

•Continuing Education

•Benefits

•Employee Clubhouse

What do Club Members want?

Club Members want to…

•Be with similar people

•Enjoy a second home

with their families

•Be proud members of a

prestigious club

•Receive the best quality

products and services

What do Club Employees want?

Club Employees want to…

•Work hard and be

rewarded accordingly

•Feel like they belong

•Enjoy the work that they

do

What can we as Club Managers do to make all parties happy?

•Compromise can be tricky!•Member needs come before employee

needs•Only employees who meet the club

standards should be hired

Selecting

•Hiring on attitude vs.

skills

•Candidate

compatibility with

club culture

•Commitment and

loyalty

Performance Appraisals

•Done often, with a

positive twist

•Know how each

employee will react

•Opportunity to boost

employee morale!

Continuing Education

•Industry courses

•Cross training

•Scholarships

Oak Hills Country Club

Benefits

•Tuition

Reimbursement

•Academic Recognition

•Employee

Appreciation Day

E.E.O.C. – Every Employee’s Own Clubhouse

A clubhouse that offers a select number of amenities for club staff, particularly those that may live on property. The EEOC would offer just a fraction of the many amenities offered to club members.