Human Resource Management of Mobilink

Company ProfileCompany Profile

Members Presenting

Muniba Gul 94

Zahid Iqbal 84

Asim Javed 04

Ishfaq Somroo 83

Abdus Sammad 93

HUMAN RESOURCE HUMAN RESOURCE MANGEMENT MANGEMENT

PROCESSPROCESS

Presented to:Presented to:Sir Farhan Gil laniSir Farhan Gil lani

Company ProfileCompany Profile

• Mobil ink started operations in 1994 as the f irst Mobil ink started operations in 1994 as the f irst GSM cellular Mobile service in Pakistan by GSM cellular Mobile service in Pakistan by MOTOROLA Inc., MOTOROLA Inc.,

• Later i t was sold to Orascom, an Egypt-based Later i t was sold to Orascom, an Egypt-based mult i-national company. mult i-national company.

• The f irst cellular service provider to operate on a The f irst cellular service provider to operate on a 100% digital GSM technology in Pakistan100% digital GSM technology in Pakistan

• Mobil ink is the largest cellular service provider in Mobil ink is the largest cellular service provider in Pakistan.Pakistan.

Mobilink VisionMobilink Vision

To be the leading Telecommunication Services Provider To be the leading Telecommunication Services Provider in Pakistan by Offering innovative Communication in Pakistan by Offering innovative Communication solutions for our Customers.solutions for our Customers.

Mobilink’s Values

Commitment to Total Customer Satisfaction:Commitment to Total Customer Satisfaction:

Passion for Business Excellence:Passion for Business Excellence:

Trust &Trust & IntegrityIntegrity:

Respect for People:Respect for People:

Responsible Corporate Citizen:Responsible Corporate Citizen:

ORASCOM

Orascom and Mobilink GSMOrascom and Mobilink GSM

Main Brands

Mobil ink’s postpaid brand for its customers.

Mobil ink SpeedNet for i ts coustomer.

Mobil ink’s prepaid brand for its customers.

Mobil ink Mobicash for i ts coustomer.

Competitors

Market ShareMarket Share

Achievements

Largest Call Center in Pakistan, which is Largest Call Center in Pakistan, which is there to assist the customers 24 hours.there to assist the customers 24 hours.

First mobile operator in Pakistan to offer First mobile operator in Pakistan to offer extensive GPRS Roaming and extensive GPRS Roaming and BlackBerry Roaming services.BlackBerry Roaming services.

Management

IntroductionIntroduction to HRMto HRM

What is HUMAN RESOURCE MANAGEMENT

• The management function that deals with recruitment, placement, training, development of organization members.

• HRM is a process for staffing the organization and sustaining high employee performance.

• Simply it is managing the employment relationship

Importance of “Human Resource Management”

• Staff is the most important resource of an organization.

• Human resource is the key ingredient to success.

• “Human resource” creates organizational accomplishments and innovations.

Components of a HRM System

Recruitment/Recruitment/DecruitmentDecruitmentRecruitment/Recruitment/DecruitmentDecruitment

Training/Training/DevelopmentDevelopment

Training/Training/DevelopmentDevelopment

Compensation &Compensation &BenefitsBenefitsCompensation &Compensation &BenefitsBenefits

PerformancePerformanceManagementManagementPerformancePerformanceManagementManagement

Human Resource Human Resource PlanningPlanning

Human Resource Human Resource PlanningPlanning

OrientationOrientationOrientationOrientationSelectionSelectionSelectionSelection

Career Career DevelopmentDevelopment

Career Career DevelopmentDevelopment

HRMHRM

Mobilink GSM in context with HRM

Mobilink GSM in context with HRM

• Our group will be explaining the Human resource management of the company Mobilink GSM company originated in 1994 which provides the best

cellular services within Pakistan.• Employees in the company are largely committed to

their organization and have shown progress in the company. Employees are satisfied with the HR department of Mobilink GSM Company.

Human Resource PlanningPlanning

HRM “Planning”• Human resource planning is designed to

ensure the future personnel needs will be constantly and appropriately met.

• The process by which managers ensure that they have the right number and kinds of people in the right places, and at the right times, who are capable of effectively and efficiently performing assigned tasks.

Planning Procedures Of Mobilink GSM

• At Mobilink, our belief is that "Our people are our greatest asset”. We take great pride in acknowledging the contribution each one of us makes.

We aim at making Mobilink a great place to work

RecruitmentRecruitment & DecruitmentDecruitment

Recruitment• The development of a pool of job candidates in

accordance with a human resource plan • It is the process of locating, identifying, and

attracting capable applicants.

Decruitment

Techniques for reducing the labor supply within an organization. e.g. firing ,layoffs, transfers, retirements.

Recruitment Policies of Mobilink GSM

Current Mobilink Employees

Internal and external Advertisements

Mobilink GSM Guidelines

External Recruitment• No candidate under age of eighteen can apply for the job• Heads are responsible for hiring procedures

• Human resources jointly with the department heads decide the salary range

• Minimum qualification must be a bachelor degree.• Candidate are required to successfully complete any job

related selection test given to them.

Mobilink GSM Guidelines

Internal Recruitment

• Internal candidates has to be a confirm employees of Mobilink of who have completed a one year of service in their existing designation.

• Selected candidates are required to join the new job/position after getting clearance from supervisor and will be on probation for a period of three months.

SelectionSelection

Selection

• The process of assessing candidates and appointing a post holder to ensure that the most appropriate candidates are hired.

Selection Criteria of Mobilink GSM

Hiring Committee

Mobilink’s Hiring Committee constitutes following members for hiring on all the levels:

Respective Department Head

Head Of Human Resources

President

Selection Criteria of Mobilink GSM

Appointment Letters

Mobilink’s appointment letters for successful candidates spells out the terms and conditions of the employment and benefits applicable to the position.

At the time of confirmation the concerned department is send the feedback for confirmation.

OOrientationrientation

Orientation

• Introduction of a new employee to his/her job and the organization.

• A program designed to help employees fit smoothly into an organization; also called socialization.

• Orientation or socialization is designed to provide new employees with the information needed to function comfortably and effectively in the organization.

Training Training

Training Programs

• A process designed to maintain or improve current job performance.

• Most training is directed at upgrading and improving an employee’s abilities or skills.

Training In Mobilink GSM

• The purpose of training is to upgrade the capabilities and efficiency of all those employees and prepare them for more responsible positions in future.

• Provide employees with greater opportunity to grow and succeed with in the company.

• To strengthen management and professional teams at all organizational levels.

Developmental Programs

A process designed to develop skills necessary for future work activities.

Employees Performance Employees Performance ManagementManagement

Employee Performance Management

• Performance management is a process used within organization to establish and evaluate an individual’s job performance to achieve goals and objectives.

Performance Appraisal

Performance appraisal should be based on job analysis, job description, and job specifications.

GraphicGraphicRatingRatingScaleScale

Written Written EssaysEssays

Critical Critical IncidentsIncidents

360 Degree360 DegreeFeedbackFeedback

MultipersonMultipersonComparisonsComparisons

BARSBARS

BehavioralBehavioralAnchoredAnchoredRating ScalesRating Scales

Performance AppraisalMethods

Methods of Performance Appraisal

Performance Management in Mobilink GSM

• Mobilink asses the employee on:Leadership.

Communication skills.

Team work and Co-operation.

Problem solving & decision making.

Initiative and drive.

Flexibility.

Customer focus.

Career DevelopmentCareer Development

Career

A sequence of positions held by a person during his or her lifetime.

• It is also defined as “advancement”.

Career Development

Programs typically designed by organizations • To advance their work activities within specific

organization.• Provide information ,assessment and training to

help employees to realize their career goals.• Attract and retain highly talented people.

Career Development

Current Issues Of Current Issues Of Human Resource Human Resource ManagementManagement

• Following are some issues of HRM in Mobilink The timing although is 9 am to 5 pm, but it is

adhered to as the normal employee leaves his office not before 6 pm.

The hierarchy chart shows 3 HR managers/ coordinators for Islamabad, here as only 1 for Lahore. This can be unjustified keeping in view that a large number of employee work in Lahore.

Moblink has a formal environment which can be changed to more relax and friendly environment.

Current Issues Of HRM in Mobilink

With this recent most transaction, Telenor bought 3.5% (voting) stake from Weather Investments II for US$113.6 million.

With this sell out of voting rights, Weather Investment II of Naguib Sawiris is left with 0.04 percent common shares in

VimpelCom, who had gained control against 51.7% of Orascom Telecom Holding and 100% of Wind Italy.

AcquisitionAcquisition