HUMAN RELATIONS- Principles of Interpersonal Leadership (A Group Report_Enverga University)

MANUEL S. ENVERGA UNIVERSITY FOUNDATIONAn Autonomous University

Lucena City

INSTITUTE OF GRADUATE STUDIES AND RESEARCH

A GROUP REPORT IN HUMAN RELATIONS

Presented by:Rona Jaene A. Avellaneda

Hazel A. AguilaJoel Bautista

Presented to:Yolanda C. Ayuma, Ed.D.

Professor

HABIT 4 THINK WIN/WIN

PRINCIPLES OF

INTERPERSONAL

LEADERSHIP

SIX PARADIGMS OF HUMAN INTERACTION

WIN/WIN

LOSE/ WIN

WIN/ LOSE

WIN/WIN OR NO DEAL

LOSE/ LOSE

WIN

1. WIN/WIN

frame of mind and heart that constantly seeks mutual benefit in all human interactions;

means that agreements or solutions are mutually beneficial, mutually satisfying;

it sees life as a cooperative, not a competitive arena

based on the paradigm that there is plenty for everybody, that one person's success is not achieved at the expense or exclusion of the success of others; and,

it is a belief in the Third Alternative--"It's not your way or my way; it's a BETTER WAY, a HIGHER WAY."

2. WIN/LOSE The paradigm of the race to

Bermuda--"If I win, you lose."

In leadership style, it is the authoritarian approach.

Win/Lose people are prone to use position, power, credentials, possessions, or personality to get their way.

Win/Lose Mentality Since Birth1. Family

when one child is compared with another-- when patience, understanding or love is given or withdrawn on the basis of such comparisons-- people are into Win/Lose thinking.

2. Peer Groupa child first wants acceptance from his parents and then from his

peers, whether they be siblings or friends. We all know how cruel peers sometimes can be. They often accept or reject totally on the basis of conformity to their expectations and norms.

3. Academic World it interprets an individual's value by comparing him/her to everyone

else.

4. Athleticslife is a big game-- "winning" is "beating"

5. Law many people think sbout when they get into trouble is suing

someone, taking them to court, "winning at someone else's expense

3. LOSE/WIN means being a nice guy, even if "nice

guys finish last";

worse than win/lose because it has no standards, no demands, no expectations, no visions.

in leadership style, it is permissiveness or indulgence;

4. LOSE/LOSE

is a result of two Win/Lose people who get together;

is also the philosophy of the highly dependent person without inner direction who is miserable and thinks everyone else should be, too;

"If nobody ever wins, perhaps being a loser isn't so bad."

5. WIN people with the win mentality don't necessarily want someone else to lose;

when there is no sense of contest or competition, it is probably the most common approach in everyday negotiation;

a person with the win mentality thinks in terms of securing his own ends-- and leaving it to others to secure theirs.

WHICH OPTION IS BEST?

"It depends."

6. WIN/WIN or NO DEAL basically means that if we can't

find a solution that would benefit us both, we agree to disagree agreeably--- NO DEAL;

when you have NO DEAL option in your mind, you feel liberated because you have no need to manipulate people, to push your own agenda, to drive for what you want;

you can really try to understand the deeper issues underlying the positions

FIVE DIMENSIONS OF WIN/WIN

1

Win/WinCHARACTER

3

Win/WinAGREEMENTS

2

Win/WinRELATIONSHIPS

SUPPORTIVE SYSTEMS(4) and PROCESSES (5)

1. CHARACTER

is the foundation of Win/Win, and everything else builds on that

foundation.

THREE CHARACTER TRAITS ESSENTIAL TO THE WIN/WIN PARADIGM

1. Integrity• the value we place on ourselves;• we develop self awareness and independent will by making and keeping meaningful promises and commitments.

2. Maturity• is the balance between courage and consideration;• if a person can express his feelings and convictions with courage balance with consideration for the feelings and convictions of another person, he is MATURE, particularly if the issue is very important to both parties

TO GO FOR WIN/WIN..

You have to be:You not only have to

be:

nice courageous

braveconsiderate & sensitive

empathic confident

CO

NS

IDER

ATIO

N

Low

H

igh

COURAGELow High

Lose/Win

Lose/Lose

Win/Win

Win/Lose

3. Abundance Mentality•the paradigm that there is plenty out there for everybody;

•it results in sharing of prestige, of recognition , of profits, of decision making;

•it opens possibilities, options, alternative and creativity;

2. RELATIONSHIPS• TRUST, the Emotional Bank Account, is the essence of Win/Win;

• This is the real test of interpersonal leadership. It goes beyond transactional leadership into transformational leadership, transforming the individuals involved as well as the relationship.

3. AGREEMENTS

• Sometimes called "performance or partnership agreements", shifting the paradigm of productive interaction from vertical to horizontal, from hovering supervision to self-supervision, from positioning to being partners in success

FIVE ELEMENTS IN WIN/WIN AGREEMENT1. Desired Results(not methods)- identify what is

to be done and when.2. Guidelines- specify the parameters (principles, policies, etc.) within which results are to be accomplished.3. Resources- identify the human, financial, technical, organizational support available to help accomplish the results.4. Accountabitily- sets up the standards of performance and the time of evaluation.5. Consequences- specify--good and bad, natural and logical-- what does and will happen as a result of the evaluation

WIN/WIN MANAGEMENT TRAINING

• dealt with methods, not results;

•a Win/Win agreement that involved identifying specific objectives and criteria that would demonstrate accomplishment and identifying the guidelines, resources, accountability, and consequences that would result when the objectives were met.

WIN/WIN PERFORMANCE AGREEMENTS

• the focus is on results; not methods

•requires vital paradigm shifts

FOUR KINDS OF CONSEQUENCES1. Financial- include such things as income,

stock options, allowances, or penalties.

2. Psychic/Psychological- include recognition, approval, respect, credibility, or the loss of them.

3. Opportunity- includes training, development, perks and other benefits.

4. Responsibility- has to do with scope and authority, either of which can be enlarged or diminished.

5. SYSTEMS•Win/Win can only survive in an organization when the systems support it.• If you want to achieve the goals and reflect the values in your mission statement, then you need to align the rewars system with these goals and values.

5. PROCESSES• Roger Fisher & William Ury, two Harvard Law Professors, suggest that the essence of principled negotiation is to separarate the person from the problem, to focus on interests and not on positions, to invent options for mutual gain, and to insist on objective criteria-- some external standard or principle that both parties can buy into.

FOUR-STEP PROCESS IN SEEKING WIN/WIN

SOLUTIONS1. See the problem from the other point of view. Really seek to understand and to give expression to the needs and concerns of the other party as well as or better than they can themselves.2. Identify the key issues and concerns (not positions) involved.3. Determine what results would constitute a fully acceptable solution.4. Identify new options to achieve those results.

Thank you for listening..