Human Relations

I hope I’m not boring you

Uh uh not at all..

JUST GET LOST!!

Human Relations

Humans?..

Species: Homo sapiens Latin: "wise human" or

"knowing human"

As humans, you……….

Are bipedal primates – erect body Are social by nature Have a highly developed brain Are adept at communication Establish society with - traditions,

rituals, values and laws Appreciate beauty and aesthetics Desire self-expression Can build fires, cook their food, clothe

themselves and develop numerous other technologies.

Pass down your skills and knowledge to the next generations through education,

and most of all…………………

Each one of you is a unique…

SELF

You……..

You ARE

That’s

for s

ure…isn’t i

t?

You’re CONSCIOUS of your body

and mind…

You HAVE a body and a mind

….right?

And you are AWARE that

you are conscious..

Right again?

SELF

Self - The essential qualities that make a person distinct from all others.

Your conduct and discourse reveals yourself to another person

The particular characteristics of your ‘self’ determines your identity

Defining ‘SELF’….

The bundle theory of self- Man is a bundle/ collection of different perceptions which succeed one another with an inconceivable rapidity and are in perpetual flux and movement

- Hume

Self awareness = Knowing yourself That you exist as an individual, separate from others…

That other people are similarly self-aware.

Recognition of your personality, strengths and weaknesses, likes and dislikes.

Help recognize when you are under stress/ pressure.

A prerequisite for effective communication and IPR

Developing empathy for others. Helps build your self esteem and confidence.

Self Awareness makes you know… Your wishes and desires Your strengths & weaknesses

What motivates you and  makes you happy What you want to change about yourself / your life Your achievements so far

How you relate to others and, Whether it is socially acceptable or beneficial to

you

Why is self awareness important?

Build your self esteem and confidence To live your values and realize your dreams

Make priorities based on what is important to you

To change your way of living

To choose a suitable career which will satisfy you..

To give more of yourself to others

Benefit you and others in relationships

RR..ROAR!!

“Knowing others is wisdom, knowing yourself is Enlightenment.”

- Tao Tzu

JOHARI WINDOW

Eight Steps To Knowing Your “Self” - By Kimberly Fulcher

Journal/ Diary Meditate Move/ Walk Drive Authentic Outings Old Hobbies New Interests

The approach you take is not important.

Humans headed for a goal…..

Are they related?

Human Relations A connection between two or more people, groups of

people, organizations and countries. Being together with other people and interacting with them Important - Love, understanding, communication, trust,

care, politeness and good behaviour Loving and close relationships- Families Friendly relationship - friendship Polite and friendly relationship – colleagues Professional relationship - at work between colleagues,

between caregiver and client Diplomatic relationships - between organizations and countries.

Good behavior forms the basis for every relation

Human Relations affects our social and professional life

Many ‘different people’ together build a…….

Human Relations Theories Henry Taylor – “Workers are

economically motivated automatons” Hawthorne researchers and Elton Mayo

identified the importance of ‘the human factor’ in organizations.

Uses ‘humanization’ as a technique Workers have social needs/ interests Need to acknowledge and meet their

needs

2 Factor Hygiene and Motivation Theory - Frederick Herzberg

Hygiene Theory - includes the work and organizational environment -

The organization - Its policies and its administration Supervision on the job Working conditions – IPR, salary, status, Job security .

Motivation - Develop intrinsic motivation with the workforce. The motivators are -

Achievement Recognition Growth / advancement Interest in the job

Both these approaches must go hand in hand, to prevent dissatisfaction.

Workers should get achievement, recognition, interest, and responsibility

Provide help, so they can grow and advance in their work.

Theory X and Theory Y - Douglas McGregor

Theory X Assumptions – The average human being -

Has an inherent dislike of work and will avoid it if he can. Prefers to be directed, dislikes responsibility, is

unambiguous, and desires security above everything. Hence, needs to be controlled/ threatened to work hard

Right?Wrong - because man needs more than financial rewards at work, he also needs somedeeper higher order motivation - the opportunity to fulfill himself..

Theory Y Assumptions Expenditure of physical/ mental effort in work is as natural

as play or rest. Control and punishment are not the only ways to make

people work A committed man will direct himself to the aims of the

organization. A satisfying job results in commitment to the organization. The average man learns, not only to accept, but to seek

responsibility. Employees could solve work problems by imagination,

creativity, and ingenuity In modern industrial life, the intellectual potentialities of

the average man are only partially utilized.

Staff will contribute more to the organization if they are treated as responsible and valued employees.

“Yes”?“Sir, I have a suggestion”

Stages of forming human relations

Preservation phase Stage of mutual understanding based on trust and acceptance of

each other's good and bad points, weaknesses and strengths.

Exploration phase

• Seek clues and information - form opinions and impressions about each other.

• Learn about oneself and the people you work with

Consolidation phase

• First impressions can be deceptive due to misleading information.

• Repeated behaviour patterns help in gauging levels of frankness, openness, truthfulness, reliability, credibility and integrity of a person.

• Keep records on the behaviour to help understand them.

For productive Human Relations

The 21 Greatest Ideas In Human Relationships - By Bill McGinnis

1. "LOVE YOUR NEIGHBOR AS YOURSELF“ God's most important commandment for all mankind.

This is the starting pointQ. And who is our neighbor?A. Every other person is our neighbor. But sometimes, no matter how hard we try, we

still don't like the other person very muchQ. What can we do in cases like this ?

21 Greatest Ideas………….

2. FORGIVE THE OTHER PERSON - Neutralize anger/ resentment by making a direct conscious decision to forgive the other person

3. TREAT THE OTHER PERSON THE WAY YOU WOULD LIKE TO BE TREATED.

- The "The Golden Rule" Apply this rule to almost any situation, and you will not be

far wrong. The Golden Rule puts The Law Of Love into action.

The remaining eighteen ideas are specific applications of The Golden Rule to different kinds of situations.

4. SMILE AND BE FRIENDLY .

5. BE COURTEOUS

6. BE TRUTHFUL, WITHOUT GIVING OFFENSE.

7. REMEMBER THE OTHER PERSON'S NAME, AND USE IT FREQUENTLY.

8. DON'T ARGUE

9. FIND AREAS OF AGREEMENT – Relationships are much better this way

10. DON'T CRITICIZE - Criticism is poison to good human relationships.

It builds hostility and bad attitudes.

11. SHOW HONEST APPRECIATION.

12. TRY TO SEE THE OTHER PERSON'S POINT OF VIEW

13. GIVE YOUR FULL ATTENTION TO THE OTHER PERSON WHEN HE IS TALKING

14. TALK ABOUT THE OTHER PERSON'S INTERESTS.

15. ADMIT YOU MAY BE WRONG - This idea is surprisingly powerful and useful!!

16. LET THE OTHER PERSON DO MOST OF THE TALKING

17. LET THE OTHER PERSON TALK ABOUT HIMSELF.

18. LET THE OTHER PERSON TAKE SOME CREDIT.

19. LET THE OTHER PERSON SAVE FACE (maintain dignity)

20. HOLD THE OTHER PERSON, AND YOURSELF, TO HIGH AND NOBLE STANDARDS.

People tend to live up to the expectations others have of them – whether more or less.

21. GO THE EXTRA MILE – do something more than the other person expects of you

For effective Human Relations

With good Human Relations, the sky is the limit

ThanQ