Human Performance Challenges of Social Intrepreneurism Paul O. Hardt, Ed.D.

Human Performance Challenges of Social Intrepreneurism

Paul O. Hardt, Ed.D.

Paul O. Hardt, Ed.D.Core Faculty Member, Training and

Performance Improvement SpecializationCapella University30+ years experience in the Training and

Performance Improvement fieldCo-facilitator, Impact@Work (shop) at Target

Corp. Headquarters, Minneapolis

Lessons Learned from…Impact@Work(shops) at Target Corporation

and

30+ years experience in the human performance improvement field

What does it mean…..?

The Hard Stuff is the Easy Stuff

The Soft Stuff is the Hard Stuff

OverviewManagement Decision-making StylesForce Field AnalysisBehavioral Engineering ModelCommunicating Change

Management Decision-making StylesNormativeBehavioralNaturalistic

Normative

Behavioral

Naturalistic

Assess Decision-making Styles

Barrier Forces

Driving Forces

Driving ForcesEconomicsRegulatoryCompetitionEthicsRecruitmentCustomer pressure

Barrier ForcesCostTimeMotivationValues

Strategy for Dealing with Resistance (Barriers)

Take Away The Barriers

Behavioral Engineering ModelThomas Gilbert

Behavioral Engineering ModelEnvironmental Information Resources,

ToolsIncentives

Individual Knowledge, Skill

Capacity Motivation

Environment: Information

Environment: Resources, Tools

Environment: Incentives

Individual: Knowledge, Skill

Individual: Capacity

Individual: Motivation

Communicating Change

Roller Coaster of Change

Dormant

Relative AdvantageSimplicityCompatibilityAdaptabilitySocial Impact

Awareness

Curiosity

Visualization

Tryout

Use

Contact Information

Paul O. Hardt, Ed.D.Core Faculty MemberCapella [email protected]