HUMAN FACTORS IN FINANCE
Human Factors in Finance
Jun 29, 2015
Human Factors such as stress, fatigue and communication affect many aspects of the finance industry and how people perform in their roles.
In this presentation we'll look at human factors in finance in a bit more detail and explain what can be done to make improvements in performance, procedures, morale and more.
In this presentation we'll look at human factors in finance in a bit more detail and explain what can be done to make improvements in performance, procedures, morale and more.
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
HUMAN FACTORS IN FINANCE
Human Factors in a Nutshell
"Human factors refer to environmental, organisational and job factors, and human and individual characteristics which influence behavior at work in a way which can affect health and safety. A simple way to view human factors is to think
about three aspects: the job, the individual and the organisation and how they impact people’s health and
safety-related behaviour."
Health and Safety Executive, United Kingdom
www.ihf.co.uk | 2
Examples of Human Factors
Fatigue
Stress
Memory
Communication
SituationalAwareness
Attention
Distraction
Overload
www.ihf.co.uk | 3
Do You Ever feel Like a Juggler?
Day Job
Sales Targets
Customer Service
Personal Development
Time Management
www.ihf.co.uk | 4
What Happens When the Balls Drop?
Stress
AbsencePoor
Concentration
More mistakes
Communication Breakdown
www.ihf.co.uk | 5
Introducing the SHELL Model
SOFTWARE HARDWARE ENVIRONMENT LIVEWARE CENTRALLIVEWARE
YOU
Are your written procedures up to
scratch?
Do your people have the right
equipment to do their jobs?
Is the working environment conducive to productivity?
Is there a good atmosphere
between colleagues?
What effect are the elements
above having on individuals?
www.ihf.co.uk | 6
Can You Afford to Ignore Human Factors?
High Staff Turnover
Loss of Productivity Fall in Profits
Reputation Damage Due to Poorer Customer Service
Staff Shortages
Due to Absence
www.ihf.co.uk | 7
How Can These Business Problems Be Addressed?
After listening to feedback from influential figures within the financial sector, we put together our Development Diagnostic Days (3D) specifically for the industry.
www.ihf.co.uk | 8
How do these 3D days work?
One of our human factors trainers will host a training day with staff to identify the human factors issues being faced.
In addition, an IHF consultant will be on hand to provide practical advice and experience of the financial company model to ensure what’s being learnt on the day can be put to practical use in the workplace.
Our Development Diagnostic Days will generate measurable improvements including those listed above.
The days bring out a true ‘bottom-up’ view of the challenges faced at the front line.
www.ihf.co.uk | 9
What are the benefits of 3D?
- Staff morale will be boosted through positive engagement
- Improved situational awareness - focusing on the right things to increase efficiency
- Better communication between staff
- Improved processes and procedures
- A reduction in errors
www.ihf.co.uk | 10
About IHF
Neil ClarkCEO
Don NicolsonChairman
Phil GommOperations Manager
The founder of IHF started his career as a
Military Aviator and experienced the effects
of human factors first-hand.
Senior business leader with over 30 years’
experience in the oil, gas and mining sectors.
A former Royal Air Force fast jet pilot and qualified flying
instructor, Phil has extensive first-hand
operator experience in human factors.
www.ihf.co.uk | 11
Related Documents
