1 Human Capital Audit Web-Based Competency Tool Unleashing Your Client’s Untapped Talent The Chazin Group
Nov 07, 2014
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Human Capital AuditWeb-Based Competency Tool
Unleashing Your Client’s Untapped Talent
The Chazin Group
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Why You Need This…
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• 88% US workers consider themselves creative, BUT only 63% said their positions were creative
• 75% of survey respondents thought their employers valued creativity
• One in five said they’d change jobs even if it meant LESS money to be MORE creative
Survey conducted by IPSOS Research in 2007 to 564 adults commissioned by the Fairfax County, VA Economic Development Authority for the 2007 National Conference on the Creative Economy.
The Chazin Group Why You Need This
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• In a 2008 study by Resources Global, 80%80% of global HR leaders believe the “war on talent” is a key & enduring business issue in the next ten years.
The Chazin Group Why You Need This
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PREMISE: Your Client’s People Matter MostMost
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The Chazin Group How It Works Human Capital Audit
Employee Jessica RiveraJob Function Customer Service
Job Title Customer Svc. Mgr.
Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client
issues Customer care Limited Partner with sales < 30 days
Discuss product features Product knowledge Limited
Enroll in product training
30-45 days Course availability
Resolve client issues Up/cross-sell NO
Coach other Team members Leadership NO
Assign coach/ment
or< 30 days Individual
available
Customer ServiceSales
Marketing
HR
Operations
Finance
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The Chazin GroupHow It Works Human Capital Audit
Employee Jessica RiveraJob Function Customer Service
Job Title Customer Svc. Mgr.
Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client
issues Customer care Limited Partner with sales < 30 days
Dsicuss product features Product knowledge Limited
Enroll in product training
30-45 days Course availability
Resolve client issues Up/cross-sell NO
Coach other Team members Leadership NO
Assign coach/ment
or< 30 days Individual
available
Customer Service Mgr.
Customer Svc. Rep
Help Desk Rep
Inbound Call Rep
Customer Support Technician
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The Chazin Group How It Works Human Capital Audit
Employee Jessica RiveraJob Function Customer Service
Job Title Customer Svc. Mgr.
Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client
issues Customer care Limited Partner with sales < 30 days
Dsicuss product features Product knowledge Limited
Enroll in product training
30-45 days Course availability
Resolve client issues Up/cross-sell NO
Coach other Team members Leadership NO
Assign coach/ment
or< 30 days Individual
available
Manage a Team of customer service representatives
Develop and ensure effective processes for effective customer call centerDvelop and manage metrics to ensure exceptional customer cll cneter serviceEnsure call center and reception front desk call coverage
Support sales and marketing business unit initiatives
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The Chazin Group How It Works Human Capital Audit
Employee Jessica RiveraJob Function Customer Service
Job Title Customer Svc. Mgr.
Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client
issues Customer care Limited Partner with sales < 30 days
Dsicuss product features Product knowledge Limited
Enroll in product training
30-45 days Course availability
Resolve client issues Up/cross-sell NO
Coach other Team members Leadership NO
Assign coach/ment
or< 30 days Individual
available
Client enters
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The Chazin Group How It Works Human Capital Audit
Employee Jessica RiveraJob Function Customer Service
Job Title Customer Svc. Mgr.
Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client
issues Customer care Limited Partner with sales < 30 days
Dsicuss product features Product knowledge Limited
Enroll in product training
30-45 days Course availability
Resolve client issues Up/cross-sell NO
Coach other Team members Leadership NO
Assign coach/ment
or< 30 days Individual
available
NO
YES
PROJECT_BASIS
SITUATIONAL
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The Chazin Group How It Works
Human Capital Audit
Employee Jessica RiveraJob Function Customer Service
Job Title Customer Svc. Mgr.
Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client
issues Customer care Limited Partner with sales < 30 days
Dsicuss product features Product knowledge Limited
Enroll in product training
30-45 days Course availability
Resolve client issues Up/cross-sell NO
Coach other Team members Leadership NO Assign
coach/mentor < 30 days Individual available
To be completed by employee’s manager
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The Chazin Group How It Works Human Capital Audit
Employee Jessica RiveraJob Function Customer Service
Job Title Customer Svc. Mgr.
Responsibilities Competencies Use? Action Timeframe ContingenciesResolve client
issues Customer care Limited Partner with sales < 30 days
Dsicuss product features Product knowledge Limited
Enroll in product training
30-45 days Course availability
Resolve client issues Up/cross-sell NO
Coach other Team members Leadership NO
Assign coach/ment
or< 30 days Individual
available
Client enters
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• Your Managers and HR Will Manage• Your Management MUST Champion• EVERY Employee Gets Audited• Merit Increases NOT Mandatory But
Optional, Where Appropriate• Data Provided for 1111 Functional Areas and
200+ 200+ Job Titles
The Chazin GroupFeatures
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• Pre-populated Database Ensures Easy Set Up for Every Employee Audit
• Integrates With Performance Management Modules
• Drop-Down Menus Ensure Consistency in Selecting Employee Information:– Job Function– Job Title– Roles & Responsibilities– Actions
The Chazin Group Client Benefits
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• Takes Minutes to Create Employee Audits• Identifying Unused Employee Talents
Reduces Need for Contract Help
The Chazin Group Client Benefits
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Contact Ethan Chazin for a demo or to receive your free trial.
Tel. (201) 683-3399Email: [email protected]
The Chazin GroupNext Steps