Human Behavior in an organization

- Motivational Speaker

- The Youngest Motivational Speaker of Gujarat-Member of Indian Trainers Association (ITA)

Personalities

Personality Ethic Character Ethic

Focus on attitude and behavior minor change

To change the situation first we have to change ourselves and our perceptions significant, quantum change

Works in short term situation (symptomatic treatment)

Has personal worth in the long term relationship

Social band aids that treats only acute problems temporarily

Treats the underlying chronic problem

Sagar J Nakrani

• A paradigm is :

–A frame of reference, a model

–A perception, assumption

–The way we perceive, understand & accordingly interpret and judge things. A mental map.

Sagar J Nakrani

Sagar J Nakrani

• Two people can see the same thing, disagree and yet both be right.

• The more we examine the way we see things, the more we can test them against reality.

• Listen to others and be open to their perception, to get a far more objective view.

Sagar J Nakrani

Be See Think Feel Behave

• We cannot change our seeing without changing our being

• If you want to have…. Be….

• The seven habits paradigm: – An “inside-out” approach to personal and

interpersonal effectiveness

Being is Seeing

Sagar J Nakrani

Three theories of determinism affecting our response to a certain stimulus

• Genetic determinism (DNA)

• Psychic determinism (childhood experience)

• Environmental determinism (boss, spouse, economic situation, notational policies)

Sagar J Nakrani

The Four Human Endowments:

Self-Awareness – Examining thoughts, moods and behaviorsImagination – Visualizing beyond experience and present

reality (work on alternatives)Conscience – Understanding right and wrong and following

personal integrityIndependent Will – Acting independent of external influence

Be Proactive : Having Personal Vision

Sagar J Nakrani

Freedom To

ChooseStimulus Response

Self-Awareness

Imagination Conscience

IndependentWill

Proactive Model

Sagar J Nakrani

• Responsibility = “Response-ability”

• Proactive people: – Behavior in the product of one’s decision based on

values

– Personal leaders

– Take the initiative and are solutions to problems

– Successfully handle direct, indirect and no control problems

Proactive Model

Sagar J Nakrani

Proactive Model

• Reactive people: – Behavior is the product of one’s condition based

on feelings

– Unhappy people who feel victimized and immobilized, who focus on the weaknesses of other people

– Blame other people and circumstances they feel are responsible for their own stagnant situation.

Sagar J Nakrani

Reactive Language Proactive Language

There's noting I can do Let’s look at our alternations

That’s just the way I am I can choose a different approach

He makes me so mad I control my own feelings

They won’t allow that I can create an effective presentation

I have to do that I will choose an appropriate response

I can’t I choose

I must I prefer

If only I will

Language… : Reactive - ProactiveLanguage… : Reactive - Proactive

Sagar J Nakrani

No Concern

Circle of Concern

Sagar J Nakrani

Circle of Concern

Circle of Influence

Sagar J Nakrani

Circle of

Circle of Influence

Concern

Circle of

Circle of Influence

Concern

REACTIVE FOCUS (Negative energy reduces the Circles of Influences)

PROACTIVE FOCUS (Positive energy enlarges the Circles of Influences)

Sagar J Nakrani

• Start with a clear understanding of your destination

• Picture deeply what kind of husbands, wife, father or mother would you like to be?

• What kind of son or daughter or cousin?

• What kind of friend?

• What kind of working associate?

Different roles in your life…Different roles in your life…

Sagar J Nakrani

• Assume at your funeral, how would family, colleague, friend, church, etc talk about you

• Assume today’s the last day in your life• Assume:• Body - Had a heart attack; Mind – Life of your

profession is 2 years; Heart – Other person is clairvoyant; Spirit – You met with the Almighty

AssumptionsAssumptions

Sagar J Nakrani

Begin with the End in Mind: Having Personal Leadership

Mental Creation Precedes Physical Creation

To start with a clear understanding of your destination.

Write your MISSION STATEMENT

Choose a Life Center (Find your core)Sagar J Nakrani

• Create a personal mission statements = a personal constitution, a frame of reference

• Align your daily behavior with your life objectives

• Business = “busy-ness”

• Climbing the ladder of success: effectiveness vs. efficiency

Sagar J Nakrani

Circle of Concern

Circle of Influence

• Our deepest center: – Work

– Family

– Spouse/Husband

– Friend

– Religion

– Self

– Pleasure

– Possessions

– Money

– Enemy

Sagar J Nakrani

CENTER

Sec

uri

tyP

ower

Wisdom Guidance

Sagar J Nakrani

• SECURITYSECURITY: Sense of worth, self esteem & personal strength

• GUIDANCEGUIDANCE: Source of direction in life

• WISDOMWISDOM: Perspective on life

• POWERPOWER: Decision making ability

Sagar J Nakrani

Mission StatementA powerful document that expresses your personal sense of Purpose and meaning in life. It acts as a governing Constitution by which you evaluate decisions and choose behaviors.

Begin with the End in Mind: Having Personal Leadership

Sagar J Nakrani

Define Leadership & Management

Leadership deals with Direction(Doing the right things)

Management deals with Speed, Co-ordination, Logistics in moving in that direction(Doing the things RIGHT)

Sagar J Nakrani

WEEKLY ORGANIZINGWEEKLY ORGANIZING

Roles Goals Plans

Schedule

Delegate

Mission Statement Roles Goals

LONG-TERM ORGANIZINGLONG-TERM ORGANIZING

Sagar J Nakrani

Six Paradigms of human interactions:

• Win/win

• Win/lose

• Lose/win

• Lose/Lose

• Win

• Win/win or no deal

Sagar J Nakrani

Win/Win

• Seeks for mutual benefit

• All parties feel good about the decision and feel

committed to the action plan

• Sees life as cooperative, not competitive

• There’s plenty for everybody

• Believes in the third alternative

• Listens more, stays in communication longer, and communicates with more courage.

Sagar J Nakrani

Win-Lose : People with a win-lose mindset are concerned with themselves first and last. They want to win, and they want others to lose. They achieve success at the expense or exclusion of another’s success. They are driven by comparison, competition, position, and power.

Characteristics:

•Is very common scripting for most people•Is the authoritarian approach.•Uses position, power, credentials, possessions, or personality to get the “Win”.

Think Win-Win:

Interpersonal Leadership

Sagar J Nakrani

Lose-Win : People who choose to lose and let others win show high consideration for others, but lack the courage to express and act on their feelings and beliefs. They are easily intimidated and borrow strength from acceptance and popularity.

Characteristics:

•Voices no standards, no demands, no expectations of anyone else.•Is quick to please or appease.•Buries a lot of feelings.

Think Win-Win:

Interpersonal Leadership

Sagar J Nakrani

Lose-Lose : People who have a lose-lose paradigm are low on courage and consideration. They envy and criticize others. They put themselves and others down.

Characteristics:

•Is the mindset of a highly dependent person.•Is the same as a “no win” because nobody benefits.•Is a long-term result of a win-lose, lose-win, or win.

Think Win-Win:

Interpersonal Leadership

Sagar J Nakrani

Win : People who hold a win paradigm think only of getting what they want. Although they don’t necessarily want others to lose, they are personally set on winning. They think independently in interdependent situations, without sensitivity or awareness of others.

Characteristics:

•Is self-centered.•Thinks “me first”.•Doesn’t really care if the other person wins or loses.•Has a Scarcity Mentality”.

Think Win-Win:

Interpersonal Leadership

Sagar J Nakrani

Win-Win or No Deal : Win-Win or No Deal is the highest form of win-win. People who adopt this paradigm seek first for win-win. If they cannot find an acceptable solution, they agree to disagree agreeably.

Characteristics:

•Allows each party to say no.•Is the most realistic at the beginning of a relationship or business deal.•Is the highest form of “Win”.

Think Win-Win:

Interpersonal Leadership

Sagar J Nakrani

Five Dimensions of Win/Win

1 2 3

Win/WinCharacter

Win/WinRelationship

Win/WinAgreements

Supportive Systems (4) and Processes (5)

Sagar J Nakrani

Character

• Three character traits essential to the win/win paradigms:

– Integrity: make and keep meaningful promises and commitments. People of Integrity are true to their feelings, values and commitments.

–Maturity: • The balance between courage and consideration• The ability to express one’s won feelings and

convictions balanced with consideration of the thoughts and feelings of others

Sagar J Nakrani

Abundance Mentality

Scarcity Mentality Abundance Mentality

There’s only one pie There is plenty for everybody

Sense of worth and security comes from being compared

Define themselves form within Deep inner sense of worth and security

Someone else’s success means their failure

Someone else's success is our success – sharing it. Sagar J Nakrani

Relationships

(Character Trust, EBA)

Agreements

(Relationships performance agreement) – Five elements to agree on in a win/win agreement

• Desired results: Clarify the end in mind, objectives and outcome.• Guidelines: Specify boundaries and deadlines for accomplishing the results

within which results are to be accomplished• Resources: human, financial, technical, support to help accomplish the

results• Accountability: sets up the standards of performance and the time of

evaluation. Identify the standards and methods of measurement for progress and accomplishment.

• Consequences: Determine/Evaluate the result (s) of achieving or not achieving win-win

Sagar J Nakrani

Systems

– Should be supportive (reward guidelines, available resources)

– Don't talk cooperation (win/win) and practice competition (win/lose)

– You can best achieve win-win solutions with win-win systems and processes.

But if Changing your systems to win-win feels overwhelming and out of reach,

remember to work from the inside out. As you first develop a win-win character

and then Win-Win Agreements and relationships, you will expand your Circle

of Influence and be Able to work on processes.

Sagar J Nakrani

Steps:1) See the problem from the other point of

view

2) Identify the key issues and concerns

3) Determine what results would

constitute a fully acceptable solutions

4) Identify BATNA to achieve those results

Sagar J Nakrani

Defensive (Win/Lose or Lose/win)

Respectful (Compromise)

Synergistic (Win/Win)

Low

TRUSTTRUST

High

Levels of Communication

COOPERATIONLow High

Principles of Creative Cooperation Principles of Creative Cooperation

Sagar J Nakrani

• It’s preserving and enhancing personal PC. The greatest asset we have. It’s we.

PHYSICALExercise, Nutrition, Stress Management

SOCIALService, Empathy,Synergy, Intrinsic

Security

SPIRITUALValue Clarification & Commitment, Study &

Meditation

MENTALReading, Visualizing,

Planning, Writing

Sagar J Nakrani

Paradigm ShiftsParadigm Shifts

A BREAK FROMTRADITIONAL WISDOM

A BREAK FROMTRADITIONAL WISDOM

TOWARD7 HABITS PRINCIPLES

TOWARD7 HABITS PRINCIPLES

Habit 1Habit 1 We are a product of our environment and upbringing.

Habit 2Habit 2 Society is the source of our values.

Habit 3Habit 3 Reactive to the tyranny of the urgent. Acted upon by the environment.

Habit 4Habit 4 Win-lose.One-sided benefit.

Habit 5Habit 5 Fight, flight, or compromise when faced with conflict.

Habit 6Habit 6 Differences are threats. Independence is the highest value. Unity means sameness.

Habit 7Habit 7 Entropy.Burnout on one track - typically work.

We are a product of our choices to our environment and upbringing.

Values are self-chosen and provide foundation for decision making. Values flow out of principles.Actions flow from that which is important.

Win-win.Mutual benefit.

Communication solves problems.

Differences are values and are opportunities for synergy.

Continuous self-renewal and self-improvement.

Sagar J Nakrani

Sagar J Nakrani

Sagar J Nakrani

Sagar J Nakrani