HUGHES PROPRIETARYHughes 614/2006 Only Nationwide Internet Solution available in all the USA FISPA members: Write down: 1.How many new subs you add each.

HUGHES PROPRIETARYHughes 614/2006

Only Nationwide Internet Solution available in all the

USA

FISPA members: Write down:

1.How many new subs you add each mo.

2.What % do you turn away?

HUGHES PROPRIETARYHughes 6/14/2006

Who is Hughes?

• Hughes, LLC is the world's leading provider of broadband satellite network solutions for businesses and consumers. – Providing service for 92% of corporate America

– Providing data delivery services for Fortune 100 corporations since 1984

• A full ISP – with a full suite of world class ISP services• Domain names, web hosting and more (myhughesnet.com)

– Now one of the top 20 ISP’s in the country

– Myhughesnet.com home page

• Hughes manages the largest Network in the US

– Larger than ATT, Sprint, Verizon, AlTel, WorldCom • (total sites managed)


Why Satellite? There are vast areas where everyone” can’t get High Speed

Source: Federal Communications Commission and USA Today

Limited Availability is a real problem!

• The dark blue represents major cities

• Conversely, the pale tan is home to satellite services and sporadic wireless services

78% of the Population use internet service. Many are searching for broadband solutions as technology demands high speed service at home and work.

• Estimates are up to 17M homes, 7M SoHo businesses, will never have an option –except via satellite.


Who Is the ideal HughesNet Customer?

1. Consumer or Home Office or Small Office customer who do not have access to Cable or DSL.

2. Customer who want to use the internet for:- email- down load some music- send pictures back and forth between family and friends- research (business, schools, college etc)- genealogy researchers- “teleworkers” (work from home)- families - small businesses operate from home or Office with less than 10 employees on PC’s at any one time.


How Does HughesNet Work?The customer sends and receive information from their computer to our satellite (22,340 miles away)The Satellite sends the signal to the Network Operations Center (NOC) and Web request siteThe Web request is then returned through the same path to their computer

HughesNet® doesn't use a phone line, therefore, there's no dialing up or logging on.

Surf the Web and still get calls• no expense for a second phone

line.

HughesNet® is always on, so you have instant access to the Web.

Two easy ways to buy HughesNetUpfront or Over Time

$100 Rebate for the customer


Why Hughes? You and your customersuse HUGHES services daily now.

Why, Because reliability, security, and a trusted provider do make a difference.

PumpGas

Eat Out

Shop

WatchTV

TransactFinancially

Edward Jones

Stay at Hotels

Buy & ServiceAutomobile


Doctor, Doctor

Alright, now I understand something about the product and the need, How do I qualify the customer?


Qualifying The Customer and Why

Are you currently connected to the Internet? How is that work for you?(if Ok, tell them the basic reasons why people are buying high speed internet and

move on,)What High-Speed offers are available?

(qualify them for High Speed options)How would they use the internet if they had high speed?How much do you pay for your second phone line for the internet and your dial up service?

(Add the two together and show them how they will save money with HughesNet)Do you have a clear view of the southern sky?

(always required for satellite)Do you meet the minimum system requirements?

(a computer less than three years old – you can only surf as fast as your computer and memory)

Do you have home ownership or landlord permission to install the dish? (a must)Is the customer at least 18 years of age?Does the customer have a valid credit card?

(customer can request a paper bill after activationfor an additional 5.00 fee)


Assurance of Security

Identity protection through security protocol is top priority at Hughes. Is it for your customer?

• Conditional access– Conditional access uses encryption technology prevent

unauthorized access. – It protects against multimedia and digital interception. – Information sent is inherently secure because of the

complexity of our satellite transmissions

• Encryption– Military type, triple DES encryption

• Email Protection:– SPAM protection and E-mail defense– NO POP UP ADS on www.myhughes.net e-mail

accounts

• PCI approved by credit card industry


The Top Benefits

Broadband Performance, fast and reliable (30 to 100 times faster than dialup)

Always On!

Available now – NATIONWIDE!

No phone line required

Security – unparalleled via HughesNet!

SPAM Filters

Flexibility – no charge for more PC’s on network.

Saves Time so free to spend more time with family

Utilizes proven satellite technology for unequaled dependability

Help your customer get their business into The 21st century!

Lowest cost for service in the satellite industry

Most flexible buying plan available in the satellite industry

PROVEN reliability


Product Offerings

and Revenues

Through FISPA


Home Edition

Target Market General Internet

Home Solution FeaturesTypical # of concurrent users 1 – 2 usersUpload speed Up to 128 KbpsDownload speed Up to 700 KbpsIP Addresses Dynamic IP addressDownload Threshold 175Mb/50KbpsEmail Accounts (2 GB storage each) 5Installation type ResidentialEquipment HN7000/.74M Ant.


Home Edition

Option 1: Up-Front Purchase Plan Equipment & Standard Installation (after $100 mail in rebate) $299.98*Monthly Fee $59.98Term Commitment 24 MonthsHardware Warranty 24 Months

Option 2: Easy Monthly Payment Plan (Includes equipment and standard installation) $20.00 Term Commitment 24 MonthsHardware Warranty 24 MonthsService fee 59.98

Home Edition OptionsDial-up Account $15.00/MonthService Assurance$5.95/$12.95PowerPak (antenna upgrade for future growth) $299.99

Revenues to FISPA MEMBERS:Commissions – 130.Reoccurring revenue total 36.00Additional reoccurring revenue options available


Professional Edition

Target Market Personal and Business Applications at Residential LocationsMultiple users

Professional Edition FeaturesTypical # of concurrent users 1-3Upload speed Up to 200 KbpsDownload speed Up to 1000 KbpsIP Addresses Dynamic IP AddressDownload Threshold 350Mb/56KbpsEmail Accounts (2 GB storage each) 5Installation type ResidentialEquipment HN7000S/.74M Ant.


Professional Edition

Option 1: Up-Front Purchase Plan Equipment & Standard Installation (after100.mail in rebate) $299.98*Monthly Fee $69.99Term Commitment 24 MonthsHardware Warranty 24 Months

Option 2: Easy Monthly Payment Plan (Includes equipment and standard installation) $20Term Commitment 24 MonthsHardware Warranty 24 MonthsService 69.98

Pro Edition OptionsDial-up Account $15.00/MonthService Assurance $5.95/$12.95PowerPak (antenna upgrade for future growth) $299.99

Revenue to FISPA MEMBERS:Commissions – 140.Reoccurring revenue total 72.00Other reoccurring revenue options available


ProPlus

Target Market Personal and Business Applications at Residential Locations Great for families

Professional Edition FeaturesTypical # of concurrent users 1 - 4Upload speed Up to 200 KbpsDownload speed Up to 1500 KbpsIP Addresses Dynamic IP AddressDownload Threshold 400Mb/56KbpsEmail Accounts (2 GB storage each) 5Installation type ResidentialEquipment HN7000S/.74 Ant.


ProPlus

Option 1: Up-Front Purchase Plan Equipment & Standard Installation (after $100 mail in rebate)

$299.98*Monthly Fee $79.99Term Commitment 24 MonthsHardware Warranty 24 Months

Option 2: Easy Monthly Payment Plan Includes equipment and standard installation $20.00 Hardware upgrade cost at time of purchase $299.98

Monthly service Fee $79.99 Term Commitment 24 MonthsHardware Warranty 24 Months

ProPlus Edition Options

Dial-up Account $15.00/MoService Assurance $5.95/12.95Static I.P $10.00/MoPowerPak $299.99

Revenues to FISPA MEMBERS:Commissions – 140.Reoccurring revenue total 90.00Bonus of 15.00Other reoccurring revenue options

*After $100 Mail in rebate

HUGHES PROPRIETARYHughes 614/2006

Solutions for the Office


Small Office

Target MarketSmall Offices and Businesses in Commercial Locations

Small Office FeaturesTypical # of concurrent users 1- 5Enhanced Uploads (Inroute) Yes 2 W/RadioUpload speed Up to 300 KbpsDownload speed Up to 1.5 MbpsIP Addresses Dynamic IP AddressDownload threshold 500Mb/150KbpsEmail Accounts (2 GB storage each) 10Installation type CommercialEquipment HN7000S/.98M Ant.Business Class Internet Service Yes


Small Office

Option 1: Up-Front Purchase Plan Equipment & Standard Installation (after100 mail in rebate) $599.98*Monthly Service Fee $99.98Term Commitment 24 MonthsHardware Warranty 24 Months

Option 2: Easy Monthly Payment Plan Activation Fee $299.99 Monthly Fee (hardware/installation pymt.) $20.00Term Commitment 24 MonthsHardware Warranty 24 MonthsMonthly Service Fee 99.98

Small Office OptionsDial-up Account $15.00/Mo5 Static IP Accounts $20.00/MoService Assurance $5.99/$12.99

Revenues to FISPA MEMBERS:Commissions – $150.Reoccurring revenue total $108.00Bonus of $50.00And other reoccurring revenue options


Business Internet

Target Market Small / Medium Offices and Businesses in Commercial Locations Powerful Uploads and Downloads

Small Office FeaturesTypical # of concurrent users 1-10 email usersEnhanced Uploads (Inroute) Yes - 2W/RadioUpload speed Up to 500 KbpsDownload speed Up to 2 MbpsIP Addresses Static IP AddressDownload Threshold 1250Mb/150KbpsEmail Accounts (2 GB storage each) 20Installation type CommercialEquipment HN7000S/.98M Ant.Business Class Internet Service Yes


Business Internet

Option 1: Up-Front Purchase Plan Equipment & Standard Installation ( after$100 mail in rebate) $599.98*Monthly Fee $179.98Term Commitment 24 MonthsHardware Warranty 24 Months

Option 2: Easy Monthly Payment PlanActivation Fee at time of sale $299.98Monthly Fee (hardware installation pymt.) $20.00Term Commitment 24 MonthsHardware Warranty 24 MonthsMonthly Service Fee 179.98

Business Internet OptionsDial-up Account $15.00/Month5 Static IP Accounts $20.00/MonthService Assurance $5.99/$12.99

Revenues to FISPA MEMBERS:Commissions – $150.Reoccurring revenue total $144.00Bonus of $100.00And other reoccurring revenue options


Mail In Rebate

• $100 Mail In CASH Rebate– www.rebate.HughesNet.com (print rebate)– www.myhughesnet.com (print bill)

• Who Qualifies: – New activation Any Service Plan

• New activations on used equipment do not qualify

– Service must remain active for a minimum of 31 days.


Reduce your overhead and generating trouble free money!

• SALES AGENTS receive payment through FISPA weekly• Bonuses Monthly and Residuals Quarterly

• You are free from:– no hassles of collecting or paying credit card fees on

HughesNet sales! Hughes Collects the money and pays you through FISPA

– No Contracts to complete– No inventory to manage– No warehouse to rent– No installation nightmares– No need to provide 24 hour TECH support – No service issues – No billing or crediting hassles– Sell why your sleeping with a URL buy link posted on your

website with a unique identifier for your company.


What about:


Additional Information

Credit card/Invoice– Customers have a couple of billing methods available.

HughesNet must be procured initially via a credit or debit card. – Once commissioned, customers may elect to receive an

invoice for their monthly service for an additional $5.00/month by calling the Customer Service Billing department.

• Account Suspension– Customers may elect to suspend their accounts for a 60-day

period (such as a customer who winters for 2 months in Florida).

• DW4000/6000 customers calling – Don’t sell them a new unit, this is an upgrade option only– Direct all upgrades to Case Management 800-427-7524

• RV’s- Hughes Residential is not authorized by the FCC for Tri-Mast mount in mobile home or trailer parks. Must be a FIXED installation or an authorized mobile application.


Additional Information

• Gaming (twitch, RPG, etc) – Don’t tell them HughesNet is compatible with gaming, It isn’t.

• VPN or VOiP– Not the ideal solution for VPN or VOiP

• Speeds may be affected by as much as 50-75%– Hughes does not support VPN or VOIP applications

• On line Trading –Day trading– May be delay in trading transaction because of latency

• Speeds– Don’t say we’re faster than Cable or DSL, not faster, not 2-3x

faster, not much faster– We provide “up to” speeds


Basic Installation - Residential

– Antenna with LNB and transmit radio and mounting hardware– Indoor Unit (IDU) DW7000

• Standard Residential Installation includes the following:– Installation of the Indoor Unit collocated with the customer’s primary

PC.• All antennas must be mounted a minimum of 5 ft. off the ground

and out of the reasonable reach of small children.– Wall mounts cannot be mounted to surfaces or building materials that

cannot support the wall mount (for example, stucco, aluminum siding, or vinyl siding.)

– Two exterior cable runs or one dual cable run of up to 100 feet of standard RG‑6 coaxial cable from the antenna to the IDU with one point of entry through an exterior wall (with exterior seal) to an interior wall and the installation of a wall jack.

– Drilling through one exterior and one interior wall to fish cabling from antenna to IDU.

– Connecting ground wire from ground block to NEC approved bonding point.

– Install and weather seal appropriate cable bushing, wall penetrations and mounting locations.


Competition – Why Hughes and Not the Other Guy?

Top 10!


Customer advantage - What does HNS bring to the table?

1. Economical and easy to buy – • $20 bucks a month for 24 mos. or pay Just $299.98 after $100 rebate with

basic install• ‘Commercial options’ also very economical – just $599.98 after $100

mail-in rebate and includes standard professional installation 2. Works anywhere in the continental United States + Alaska with a clear view of the southern sky with and electricity. Moving program too.

3. Hughes manages its own Network Operations Centers – 24 hours a day, 365 days a year at Hughes-owned facilities in Maryland, Nevada, and Michigan. We don’t sub-contract out this critical network management function.

4. HughesNet is compatible with Microsoft’s new ‘VISTA’ operating system – as well as other platforms running IP over Ethernet including Windows, UNIX, Apple, and Macintosh.

5. 30-day customer satisfaction guarantee available only with HNS. Customer only responsible for cost of installation ($199). Hardware cost is fully refundable.


HughesNet Customer Advantages

6. Basic Service cost is 14% less than the other guy’s on a ‘per kilobit’ calculation - Their cost is 9.75 cents per kilobit ($49.95 for ‘up to’ 512 kbps download speed) compared with just 8.57 cents per kilobit ($59.99 for ‘up to’ 700 kbps download speed) with HughesNet.

7. Static IP address for specific businesses applications are available from Hughes.

8. Massive email storage. Even the basic packages permit up to 5 email accounts – each with up to 2 GB of storage capacity! The other guys? Just 100MB per email account. Downloads up to 25 mg each.

9. Hughes uses a network of nearly a dozen satellites – providing more network reliability. This also gives an installer an option to point the antenna at another satellite if the primary satellite is blocked by trees or buildings.

10. 24 month parts and labor factory warranty – DOUBLE anything on the market! With optional “guaranteed next-business service” or 2-business-day in-home or in-business service? This is the same network of technicians who handle our Enterprise installations.

CUSTOMER BONUS! Long vacation or heading south for the winter ? We can ‘suspend’ your account while you’re away for long periods


Cool Technology -

1. HughesNet is certified ‘IPoS’ – Internet Protocol over Satellite – a standard defined by the Telecommunication Industry Association in December 2003.

IPoS enables the Hughes broadband systems for superior inroute performance, efficiency, reliability, and scalability.

2. DVB-S2 with ACM. DVB-S2 is the latest satellite digital compression technology – but what makes the HughesNet product so powerful is the use

of ACM (Adaptive Coding and Modulation). ACM provides for real-time adjustments by the network for increasing power or bit rates to help

provide for more reliability for a consumer’s system in bad weather. While other systems may lose connection in bad weather – the Hughes system is designed to stay connected as long as possible. It allows the system to increase the power and decrease the bits in order to stay on the air. When the weather clears, the system can automatically increase the bits and reduce the power.

3. The consumer never knew it happened – but they stayed on line. We call it ‘four wheel drive for your satellite system’. Hey, it really is rocket science…and we’ve got the best.


More Cool-cutting edge Technology

21. Industry-leading triple DES (Data Encryption Standard) technology with conditional access security – to help protect your data. We can’t stop you from putting your social security number on the Internet – but our system is designed to protect the transmission of that data from the bad guys.

22. New HN7000S product incorporates Hughes’ advanced Performance Enhancing Proxy (PEP) technology by optimizing the TCP (transmission control protocol) over satellite for increased throughput performance.

23. HughesNet implements patented TurboPage software to accelerate HTTP (Hypertext Transfer Protocol – a primary request/response protocol for transferring data on the worldwide web) traffic for faster browser access.

24. Unique ‘fetching’ technology begins pulling down web site graphics and images as soon as you go to the page…making your browsing experience much, much better!


Why Not,

• Offer the premier service provider who will provide your customer with the;

• Fastest

• Most Reliable

• Most Secure Satellite Internet services available today Nationwide.

Hughes, the only company with a 30 years proven track record of trusted service providing the latest and most advanced satellite

technology available.

HUGHES PROPRIETARYHughes 614/2006 Only Nationwide Internet Solution available in all the USA FISPA members: Write down: 1.How many new subs you add each.

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