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HUB International:Computer Imaging & ReimagingJuly 2016

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Agenda

1 Before You Go & Follow Up

Imaging Check List

2 Prepping & Downloads

Creating a Boot Drive for Imaging

Downloading Desired Imaging

Data for Boot Drives

FileZilla

3 Imaging

Imaging New “Out of the Box”

Devices

Prep for Re-Image

Re-Imaging an Existing Device

4 Encryption

5 Familiar Apps

6 Post Installation

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You must contact end-user and confirm date, time, and location.

Before you go onsite make sure that you have

HUB imaging thumb drives and documentation

Before you start onsite pre-imaging you will need:

– New computer’s serial number

– What region the computer will be assigned

Onsite:

– Follow documented processes in this document

Before You Go & Follow Up

Imaging Check List [cont’d]

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Follow Up: These are critical and must be completed on site before you leave

– Manually migrate data and user settings from old laptop to new laptop during

refreshes and break/fix where old data is accessible

– Add folder to the root C drive for users who scan and name “XXXXX”

– Removed IPv6 from both LAN and Wireless under Network Settings / TCP/IP

– Remove the “one off” account which inadvertently gives users local admin

rights from the User Accounts on the computer



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Follow Up: cont.

– Citrix version checked and updated

– Printers added depending on Citrix or non-Citrix protocol

– Performed a GPUPDATE /FORCE to bring down all group policies

– Mapped all user network drives

– Internet Explorer version is 11 and configured correctly to be backward

compatible with older websites

– BITLOCKER must have completed all encryption before handing the

computer over to the user



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USB Boot Drives will only need to be created when you re-image an existing

machine.

How to Create a “Bootable” USB Drive:

1. You will need a thumb drive with the minimum capacity of 16GB.

2. Insert a USB flash drive into a running computer.

3. Logon with Admin rights

4. Open a Command Prompt [CTRL – R].

5. At the prompt type diskpart.

6. At the new command prompt, type list disk to determine the USB flash drive

number or drive letter, and then hit ENTER.

Prepping & Downloads


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How to Create a “Bootable” USB Drive: cont.

7. The list disk command displays all the disks on the computer.

• Note the drive number or drive letter of the USB flash drive.

• (Hard drive of Computer is normally listed as Disk 0, usb is normally Disk 1)

8. At the command prompt, type select disk <X>, where X equals the drive

number or drive letter of the USB flash drive, and then hit ENTER.

9. Type clean, and the hit ENTER. This command deletes all data from the USB

flash drive.

10. Type create part prim to create a new primary partition on the USB flash drive,

then hit ENTER.



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How to Create a “Bootable” USB Drive: cont.

7. Type format fs=ntfs quick to format the partition, then hit ENTER.

8. Type active, and hit ENTER.

9. Type exit, and hit ENTER.

10. The USB is now ready for the imaging data.



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Downloading Desired Imaging Data for Boot Drives– Create a “Bootable” USB with the minimum capacity of 16GB

– Time based on bandwidth and USB Port/Drive versions

Locating & Downloading the Correct Imaging Data:

– Use Filezilla to Download Imaging Data

– Server: sftp.hubinternational.com

– User: images-user@images

– Password: E4HA&uG&

Download Data Location

© 2016 CompuCom. 10

Known Issues

– In order to see the images the techs will need to

• Create a New Site under 'File - Site Manager'

and

• Change the Protocol to SFTP - SSH File Transfer Protocol.

FileZilla


1. New machines are ready to be imaged straight out of the box.

2. Set up machine to power and connect to the network via Ethernet

3. Boot machine – Welcome to the Task Sequence Wizard will appear

4. Select NEXT

Imaging

New “Out of the Box” Machines


5. Task Sequence list will appear.

Choose Task according to the Model of the machine

NEW T460 or T460s Series– Connect computer to the Network and when prompted to select correct Task Sequence

– “New From Factory Imaging_T460 New”.

NEW M900– Connect computer to the Network and when prompted to select correct Task Sequence

– “New From Factory Imaging_900 Series Models”.

Imaging

New “Out of the Box” Machines [cont’d]


6. Target Deployment Region window will appear. Chose the region for the machine from the drop down menu

6. Selecting the region names the computer and will join it to the domain in the regions selected OU. It will also name the computer based on the following naming convention:

Example: MIDLPF00GT02

MID = represents the region

L or D = laptop or desktop

PF00GT02 = computers serial number

It is important to choose the correct region

Imaging



8. When complete, have the user login.

9. Lync and Outlook will auto populate.

10.Assist or instruct the users with adding printers and any applications unique to

their needs in the region as requested or necessary. This will take

approximately 45 minutes for the computer to complete these tasks.

Imaging



You will need a Bootable USB.

– (See How to create a “Bootable” USB drive)

Each image is approximately 11GB and will take time to download

based on bandwidth and port speed.

It is advisable to create the image boot drive before you go to the site.


Before Beginning


1. Identify the model of the system experiencing the issue.

2. Download the image from the server.

It is important the correct image is downloaded, so double check.

3. Copy the appropriate folder to your local drive.

Then copy the file contents in the folder to your Bootable USB

Model(s) Image to Use

Lenovo M32 Re-Image_M32 Thin

Lenovo T450, X250 Re-Image_50 Series Models

Lenovo M93, T430, T440, X230, X240 Re-Image_M93_40 Series and Older Models

Lenovo M900 Re-Image_M900 Series Models

Lenovo T460 Re-Image_T460 Series Model


Before Beginning


1. Re-imaging should only take place as a last resort.

2. Make sure the computer has a stable wired network connection and is plugged

into power

3. Laptop cannot be in a docking station and the Wi-Fi should be turned off.

4. Make sure to back up all the users’ data and settings. This can be backed up

to the Users U: drive or to a USB Drive.

– Some users may have DRUVA backup software installed.


Before Beginning


5. Show hidden folders and files as well as protected operating files:

a. Folder Options by clicking the Start button,

b. Chose Control Panel,

c. Chose Personalization

d. Chose Folder Options.

• Click the View tab.

• Under Advanced settings, chose show hidden files and folders

• Uncheck Hide protected operating system files, then click OK. (This must be set

back when done)

6. Items to be backed up: Local C:\Users\firstname.lastname\:

a. Contacts, Desktop, Documents, Favorites, Music, Pictures, Videos

b. Under AppData\Roaming\Microsoft: Proof, Signatures, Spelling,

Stationery, Templates, Uproof

c. If the user uses Google Chrome: Under AppData\Local: Google


Before Beginning [cont’d]


1. Place the USB drive in the USB port on the computer and RESTART the computer.

2. Press F12 as soon as the Lenovo boot screen appears

3. Select the USB drive as an alternative boot device.

4. Once you boot into the SCCM Windows PE environment, clean the

computers internal drive before imaging.

5. Hit F8 at this window to open a Command Prompt window. You may need to use

Function F8

6. Type diskpart.

7. At the command prompt, type select disk 0 and then Click ENTER


[cont’d]


8. Type clean, and the click ENTER.

This command deletes all data from the computers’ internal hard drive.

9. Type create part prim to create a new primary partition on the drive and then hit ENTER.

10. Type format fs=ntfs quick, to format the partition and then hit ENTER.

11. Type active, and then hit ENTER.

12. Type exit, and then hit ENTER.

13. Select Cancel and restart the computer.

14. Reboot and hit F12 and chose to boot from the USB drive, now start the imaging process.


[cont’d]


18. Select Next if prompted.

19. The screen should show the name of the re-image file you are trying to use.

Make sure it matches the device and select next or ok.

NOTE:

– During the imaging process, you CANNOT remove the USB drive.

– It must stay in the device until the process is completed.

20. When prompted with login screen:

Shutdown the computer, remove the USB drive, and restart.


[cont’d]


1. Control Panel

2. Encryption takes 1 to 1.5 hours depending on size of the machines’

hard drive

3. If it prompts for BitBlocker, you may have to restart the machine without

any peripherals attached.

Encryption

Using BitBlocker®


Be familiar with the following applications:

Acrobat Reader

Acrobat Pro

BenefitPoint

CRM

DuckCreek

EPIC

OracleFusion

SEMCAT

VDI/Citrix/XenApp/XenDesktop

Application List


1. Verify encryption is complete

2. Perform a GPUPDATE /FORCE to bring down all group policies. You must

be logged is as the user as updates are tied into the user’s profile.

3. Static IP address (unlikely)

Certain PCs require static IP address, which must be reapplied after

image/replacement. Check on the machine being replaced or with the user

for the required static IP address. This is an unlikely scenario that should

affect very few users.

4. Setup Users profile and restore all user settings and files.

5. On laptops, add local printers and map any needed drives.

6. Power Settings – If you use Balance setting the plan will be overwritten by

policy. Choose “Other” and change lid and others to “Never”

Post Image Installation


7. Updates are run every week Tuesday or Wednesday nights.

8. Custom Software

If the user’s old/reimaged machine had a non-standard piece of software

installed, you will need to work with the user to determine installation media

and product keys to reinstall on the replacement machine.

9. Desktop Shortcuts

– Citrix VPN Access Gateway – Log into http://access.hubinternational.com

for the user and run the install. Answer the scan question with “Always”.

You will have to log into the VPN three times to get the full software to

install fully and for the user to be able to logon. This is only required for

laptop machines. VPN may take 3 launches to completely install.

– Xen Citrix Desktop – http://Xen.hubinternational.com is created under

favorites in IE once Group Policy is applied. Copy to desktop for Staff that

use Citrix.


http://access.hubinternational.com

http://Xen.hubinternational.com


10. Installed Applications

These are software installations that should have been installed automatically

as part of the imaging process. Check to ensure software is installed and up to

date.

a. System Center Endpoint Protection – make sure a current Virus definition

version is installed. Runs in the AM upon startup.

b. Direct Access – Updates, if the computer is part of the security group for Direct

Access Connection when gpupdate /Force is run from Command Prompt.

c. Windows Updates – Check to make sure currently available Windows Updates

have been installed.


For more information, please visit:

HUB International HelpNet Site

THANK YOU!

https://collaborate.compucom.com/Techdoc/Hub_International/Doc Library/Forms/AllItems1.aspx