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2010H I G H E R S C H O O L C E R T I F I C A T E

E X A M I N A T I O N

Information Technology

GeneralInstructions

•Readingtime–5minutes

•Workingtime–2hours

•Writeusingblackorbluepen

•Board-approvedcalculatorsmaybeused

•WriteyourCentreNumberand

StudentNumberatthetopof

pages9,13,15and17

Totalmarks–80

SectionI Pages2–6

15marks

•AttemptQuestions1–15

•Allowabout20minutesforthissection

SectionII Pages9–17

35marks

•AttemptQuestions16–19•Allowabout50minutesforthissection

SectionIII Page19

15marks

•AttemptQuestion20

•Allowabout25minutesforthissection

SectionIV Page20

15marks•AttemptQuestion21

•Allowabout25minutesforthissection

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SectionI

15marks

AttemptQuestions1–15

Allowabout20minutesforthissection

Usethemultiple-choiceanswersheetforQuestions1–15.

1 ThepageshownwasprintedonA4paper.

2

Whichoptionwouldhavebeenselectedtoachievethisorientation?

(A) Portrait

(B) Landscape(C) Normalview

(D) Layoutview

2 Alogoistobeaddedtothetopofeverypageofalargedocument.

Whichoptionshouldbeselectedtobestachievethis?

(A) Toolbar

(B) Sectionbreak

(C) Header/footer

(D) Formatpainter

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3 An IT supply companywants toproducegraphs from somequestions in a customersatisfactionsurvey.

Whichquestiontypewouldbemostsuitablefortheproductionofthesegraphs?

(A) Active(B) Closed

(C) Open

(D) Reflective

4 Themosteffectivewaytocreateandprintindividualisedenvelopelabelsistouse

(A) atemplate.

(B) aformwizard.(C) amailmergewizard.

(D) copyandpastespecial.

5 A company wants to standardise the appearance of the following items in all itsdocuments:

• problemwords • bulletsandnumbering

• acronyms • captionsonfiguresandtables.

Whichmethodwouldbemosteffective?

(A) Template

(B) Userguide

(C) Styleguide

(D) Formatpainter

6 Anewlaptophasbeenproducedthatweighsless,issmalleranduseslesspowerthanpreviousmodels.

Whichofthefollowingtechnologieshasbeenusedtoachievethis?

(A) USBmouse

(B) FasterRAM

(C) Blueraydrive

(D) Solidstateharddrive

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7 Avirustypethatiscapableoftransferringfromonecomputertoanotherwithoutuserinteractionisknownasa

(A) worm.

(B) trojan.

(C) logicbomb.

(D) bootsector.

8 Aconfidentialfileneedstobedeletedfromaworkstation.

Whichisthemosteffectivewaytoachievethis?

(A) Renamethefile.

(B) Compressthefileandbackuptotape.

(C) Copyandpastethefiletoanotherlocation.

(D) Dragthefileintotherecyclebinandemptythebin.

9 Thefollowingfilehasbeensavedusingacompany’snamingstandard.

user_guide16-12-09V215

Whathasbeenincorporatedinthisfilename?

(A) Atemplate

(B) Anaudittrail

(C) Versioncontrol

(D) Aprintstandard

10 Whichoptionisanexampleofonlineuserdocumentation?

(A) Wallchart

(B) Screenprompt

(C) Keyboardoverlay

(D) Quickreferencecard

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11 Whatistheprimaryfunctionofasurgeprotector?

(A) Tominimisehighvoltagespikes

(B) Tosupplypowerduringablackout

(C) Topreventpoweroverloadtoacomputer(D) Toshutdownthefileserverinabrownout

12 The image shows a person sittingat a computerworkstation. There are anumberofproblemscausingthepersondiscomfort.

Theyhavecomplainedofeyestrainandpaininthewristandfingers.

Somesolutionstotheproblemshavebeensuggested.

1 Addabackresttothechair

2 Supplyafootrest

3 Repositionlight

4 Lowerworkstationtable5 Raisethechairheight

6 Placekeyboardonuser’slap

WhichTWOsolutionswouldbestreducetheperson’sproblems?

(A) 1and6

(B) 3and4

(C) 4and5

(D) 2and3

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13 Acomputermonitordisplaysa‘virtualmemorylow’warning.

Themostprobablecauseforthiswarningwouldbeinsufficient

(A) ROM.

(B) CPUspeed.

(C) userpermissions.

(D) spaceontheharddisk.

14 Thetransferofdatawithinacomputeriscarriedoutby

(A) RAM.

(B) systembuses.

(C) cachememory.

(D) crystaloscillators.

15 Acompanyhasalargenumberofcomputers,varyingintypeandage.

Whatwouldbethemostcost-effectivecommerciallicensingoptionforthiscompany?

(A) Site

(B) Server

(C) Shareware

(D) Single-user

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©BoardofStudiesNSW2010

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2010 HIGHER SCHOOL CERTIFICATE EXAMINATION

Information TechnologyCentreNumber

SectionII

35marksStudentNumber

AttemptQuestions16–19

Allowabout50minutesforthissection

Answerthequestionsinthespacesprovided.Thesespacesprovideguidancefortheexpectedlengthofresponse.

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Question16(10marks)

The spreadsheet extract is used to calculate wages for Jo's Computing Suppliescompany.

A B C

1 Jo’sComputingSupplies–WagesSheet

2

3 Employee Hoursworked Wage

4 J.Lee 10 =B4*$B$10

5 B.Su 20

6 A.Jones 30

7

8 Totalhours =Sum(B4:B6) =Sum(C4:C6)

9

10 HourlyRate $4.60

11

(a) ThevalueofhoursworkedforJ.Leeisincreasedfrom‘10’to‘15’.

Identify,usingcellreferences,othercellsinwhichvalueswillchangeasaresultofthisincrease.

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(b) TheformulaincellC4iscopiedintocellC6.

WritetheformulathatwouldnowappearincellC6.

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Question16continuesonpage11

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Question16(continued)

(c) Jousesawordprocessortowriteareportonthewagespaidtotheemployees.

Describetheprocessesrequiredtocreateandincorporateagraphintothereport.

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(d) Jowantsto save acopyofthewagesspreadsheet file ina comma separatedvalues(CSV)fileformat.

(i) Whatneedstobedonetoachievethis? 

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(ii) WhatarethebenefitsofaCSVversionofthespreadsheet? 

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EndofQuestion16

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2010 HIGHER SCHOOL CERTIFICATE EXAMINATION

Information TechnologyCentreNumber

SectionII(continued)

StudentNumber

Question17(7marks)

TheStateManagerofanorganisationwantstonotifyallstaffthatanewOHSpolicyistobeimplementedimmediately.Theincompleteheaderforthismemoisshown.

  To: All staff

 From: State Manager

 Date: 23/10/2010

(a) Identifyanessentialdetailthatismissingfromthememoheaderandexplainwhythisdetailisessential.

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Question17(continued)

(b) Why would a manager choose to use a memo rather than face-to-facecommunication?

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(c) TheStateManagerwantsallstafftohaveacopyoftheOHSpolicy.

Whataretheadvantagesofusingemailratherthanfaxtoachievethis?

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EndofQuestion17

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CentreNumber

2010 HIGHER SCHOOL CERTIFICATE EXAMINATION

Information Technology

SectionII(continued)

StudentNumber

Question18(10marks)

Aspartofregularmaintenanceschedules,allkeyboardsinanorganisationaretobecleaned.

(a) List THREEmaterials/items thatmay be required tocarry out this cleaningprocess.

(i)  ...................................................................................................................

(ii) 

...................................................................................................................

(iii)  ...................................................................................................................

(b) Identify ONE procedure to be undertaken before and ONE procedure to beundertaken after carrying out this task. Give a reason for each of theseprocedures.

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Question18continuesonpage16

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Question18(continued)

(c) Whatare someofthe advantages to the companyof carryingout scheduledmaintenance?

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EndofQuestion18

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CentreNumber

2010 HIGHER SCHOOL CERTIFICATE EXAMINATION

Information Technology

SectionII(continued)

StudentNumber

Question19(8marks)

(a) List TWOmaintenance procedures, other thandefragmentation, thatmaybeundertakenonaharddiskdrive.

(i) ...................................................................................................................

(ii) ...................................................................................................................

(b) Describethebasicoperationsofadefragmentationutility.

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(c) WhatareTWOreasonsthatmanufacturershaveforprovidingupdatestotheirsoftware?

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(d) Whatarethepossibleconsequencesofnotregularlyinstallingupdates?

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2010 HIGHER SCHOOL CERTIFICATE EXAMINATION

Information Technology

SectionIII

15marks

AttemptQuestion20

Allowabout25minutesforthissection

Answerthequestioninawritingbooklet.Extrawritingbookletsareavailable.

Inyouransweryouwillbeassessedonhowwellyou:

■ demonstrateknowledgeandunderstandingrelevanttothequestion

■ communicateideasandinformationusingrelevantworkplaceexamplesandindustryterminology

■ presentalogicalandcohesiveresponse

Question20(15marks)

Aclientrequiresyoutoupgradeanexistingcomputersystem’ssoftwareandhardware.

Writeareporttotheclientoutliningtheproceduresforeachofthefollowing:

• upgradingRAM

• installinganewprinter

• runningdiagnosticprocedurestoevaluatetheupgrade

• updatingservicelogsandequipmentinventories.

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SectionIV

15marks

AttemptQuestion21

Allowabout25minutesforthissection

AnswerthequestioninaSEPARATEwritingbooklet.Extrawritingbookletsareavailable.

Question21(15marks)

A5-year-oldlaptopwitharecentlyformattedharddriveneedstohaveanoperatingsysteminstalled.

(a) Whatisanessentialfunctionofanoperatingsystem?

(b) Describe TWO factors about the laptop’shardware thatwould influence thechoiceofanoperatingsystem.

(c) Adecisionhas beenmadetoundertakeaFULL installationoftheoperatingsystemsoftware.

Whataretheconsequencesofthisdecisionforthelaptopanditsusers?Inyouranswerconsiderothermoresuitableinstallationoptions.

Endofpaper

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