Change In The Organization Jared Stradtman Phase 5 IP CTU Online HRM445-1104B-02 Prof. Caroline S. Westerhof, Ph.D. December 19, 2011
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Change In The Organization
Jared Stradtman
Phase 5 IP
CTU Online
HRM445-1104B-02
Prof. Caroline S. Westerhof, Ph.D.
December 19, 2011
A Changed OrganizationOut With the Old In With the New
The Change Model
The End Results
Types of Change
Transformational
Incremental
Planned
• Plan: study current situation• Do: implement plan on trial basis• Study: determine if trial is working
correctly• Act: standardize improvements
The Deming Cycle
Kotter’s – 8 Steps to Successful Change
Develop a clear shared vision
Communicate the vision
Empower people toact on the vision
Create Shortterm wins
Consolidate & build on the gains
Institutionalizethe change
Create a guiding coalition
Establish a sense of urgency
Kurt Lewin Change Model
Unfreeze
Change
Freeze
Time
Three Techniques for Collecting Data
1. Interviews
2. Observation
3. Questionnaires
Diagnostic Skills
Goal Setting
Recommended Feedback Methods
• 360 Degree Feedback
• Constructive Criticism
Organization Resistance
&
Addressing that ResistanceInvolvement
Com
mitm
ent
Early
success
Recognition
Motivation
Conclusion
References
Kearsley, G. (2003). Feedback/Reinforcement. In Explorations in learning & instruction:
The theory into practice database. Retrieved May 2004, from http://tip.psychology.org/feedback.html
Leadership and Motivation Training. (2010). Changing workplace culture. Retrieved from http://www.leadership-and- motivation-
training.com/changing-workplace-culture.html
McNamara, C. M. P. (2000). Organizational culture. Retrieved from http://managementhelp.org/organizations/culture.htm
Mullins, L. J. (1999). Management and organisational behaviour (5th ed.). London: Financial Times/Prentice Hall.
Tharp, B. M. (2009, April). Diagnosing organizational culture. Retrieved from http://www.haworth.com/en-us/Knowledge/Workplace-
Library/Documents/Diagnosing-Org-Culture_6.pdf
Tucker, J. (2007). Organizational Change: A Systemic Approach. Retrieved from http://jantucker.suite101.com/organizational-change-a28592
Universityparadise.com (2009, December 08). Management skills. Retrieved from http://www.universityparadise.com/management-skills/
Watson, G. (1969). Resistance to change. In W. G. Bennis, K. D. Benne & R. Chin (Eds.), The planning of change (2nd ed.). New York: Holt,
Rinehart & Winston.
ZainBooks. (2011). Collecting and analyzing diagnostic information. Retrieved from
http://www.zainbooks.com/books/management/organization-development_20_collecting-and-analyzing- diagnostic-information.html
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