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13-1
Chapter 13: Staffing System Chapter 13: Staffing System ManagementManagement
Evaluation of Staffing Systems:Evaluation of Staffing Systems:Staffing Costs and Customer SatisfactionStaffing Costs and Customer Satisfaction
13-16
Legal IssuesLegal Issues
Record-keeping, privacy, and reports
Audits
Training
Dispute resolution
13-17
Legal IssuesLegal Issues
Record keeping, privacy, and reports
Creation and maintenance of records
Four purposes of records
Exh. 13.13: Federal Record-Keeping Requirements
Privacy concerns
Preparation of reports
Exh. 13.14: Employer Information Report EEO-1 Form
Audits
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Dispute ResolutionDispute Resolution
Negotiation Discuss complaint with goal of resolving it
Fact finding Neutral person investigates complaint
Peer review Employees and managers work together in a panel
Mediation Neutral person helps to find a solution
Arbitration Neutral person makes a decision binding on the parties
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Exh. 13.13: Example of ADR Procedure Exh. 13.13: Example of ADR Procedure
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Managing Legal Compliance:Managing Legal Compliance: Arbitration Arbitration Employer and employee (or job applicant) agree to submit
dispute to neutral third-party who issues final/binding decision Agreements often include statutory discrimination claims --
employee agrees not to pursue charges by any means except arbitration
Suggested standards for agreement to be enforceable Agreement must be “knowing and voluntary” Arbitrator must be a neutral Process should provide for more than minimal discovery Same remedies as permitted by law should be allowed Employee should have right to hire an attorney and employer should
reimburse employee a portion of attorney’s fees Employee should not have to bear excessive responsibility for cost of
arbitrator Types of claims subject to arbitration should be indicated There should be a written award issued by arbitrator
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Ethical IssuesEthical Issues
Issue 1 It has been suggested that the use of staffing technology and
software is wrong because it dehumanizes the staffing experience, making it nothing but a mechanical process that treats applicants like digital widgets. Evaluate this assertion.
Issue 2 Since there are no standard ways of creating staffing process
results and cost metrics, is there a need for some sort of oversight of how these data are calculated, reported, and used within an organization? Explain.