Chapter No 1 Summary of Chapter No1 In this chapter, we explained the brief introduction of Askari Bank Ltd , its background, its mission statement, its Organogram and decision making structure of the organization. This will give you the preliminary information about the organization in order to better understand the functioning of HRM department. . In this chapter we explained the following. Background of the Organization. Mission statement of the organization. Awards and achievement. Services of the Askari Bank Ltd. Performance and profit history. Organogram. Decisions making in the organization. 1
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Chapter No 1
Summary of Chapter No1
In this chapter, we explained the brief introduction of Askari Bank Ltd,
its background, its mission statement, its Organogram and decision making
structure of the organization. This will give you the preliminary information
about the organization in order to better understand the functioning of HRM
department. .
In this chapter we explained the following.
Background of the Organization.
Mission statement of the organization.
Awards and achievement.
Services of the Askari Bank Ltd.
Performance and profit history.
Organogram.
Decisions making in the organization.
1.1 Introduction and background of the Organization
Incorporated in Pakistan on October 9, 1991, Askari Bank Ltd
commenced its operations in April 1992, as a Public Limited Company, and
has since expanded into a nation-wide presence of 49 branches, supported by
1
a network of online ATMs. The Bank is listed on Karachi, Lahore &
Islamabad Stock Exchanges and the initial public offering was over-
subscribed 16 times.
While capturing the largest market share amongst the new banks,
Askari Bank Ltd has provided good value to its shareholders. Their share
price has remained approximately 12% higher than the average share price of
quoted banks during the last four years.
Askari Bank Ltd is principally engaged in the business of
banking as defined in the Banking Companies Ordinance, 1962. As at
December 31, 2002, the Bank had total assets of Pak Rupees 70.313 billion,
with over 250,000 banking customers.
Askari Bank is the only bank with its operational Head Office in twin
cities of Rawalpindi & Islamabad, because Askari Bank Ltd is directly operated
by Pak Army, which has relatively limited opportunities as compared to Karachi
and Lahore. This created its own challenges and opportunities, and forced them
to evolve an outward-looking strategy in terms of our market emphasis. As a
result, they developed a geographically diversified assets base instead of a
concentration and heavy reliance on business in major commercial centers of
Karachi and Lahore, where most other banks have their operational Head
Offices.
1.2 Mission statement of the Askari Bank Ltd
Leading private sector bank in Pakistan with an international presence,
delivering quality services through innovative technology and effective human
resource management in a modern and progressive organization culture of
2
meritocracy, maintaining high ethical and professional standards, while
providing enhanced value to all our stake-holders, and contributing to society.
1.3 Awards and achievement of the Askari Bank Ltd
Over the years, Askari Bank Ltd have received several awards for
the quality of their banking services to individuals and businesses.
They have been declared "The Best Bank in Pakistan" by Global
Finance magazine for the years 2001 & 2002. Also, they have been given the
"Best Consumer Internet Bank" award for Pakistan by the same magazine for
the year 2002. In 1994, 1996 and 1997, we received Euro money and Asia
money awards.
Askari Bank Ltd has an A 1 + rating for short-term obligations
- the highest possible, for the category, while the long-term rating stands at
AA. Askari Bank Ltd won the prestigious "Best Presented Annual
Accounts" awards for 2000 and 2001 from the Institute of Chartered
Accountants of Pakistan and the Institute of Cost and Management
Accountants of Pakistan, for the services sector. For the past four years, they
have received prizes from South Asian Federation of Accountants for "The
Best Presented Annual Accounts" for financial sector, in SAARC region.
3
1.4 Services of the Askari Bank Ltd
Over the years, Askari Bank Ltd has proved its strength as a leading
banking sector entity, by achieving the following firsts in Pakistani banking.
i) First Pakistani Bank to offer on-line real-time banking on countrywide
basis.
ii) First Bank with a nation-wide ATM network.
iii) First Bank to offer Internet Banking services.
iv) First Bank to offer E-Commerce solutions.
1.5 Performance history of the Askari Bank Ltd
Business Volumes
2002(Rupees in
'000)
2001(Rupees in
'000)
2000(Rupees in
'000)
ASSETS 70,313073 50,980,392 38,454,262
LIABILITIES 66,140,409 48,401,674 36,299,707
NET ASSETS 4,172,664 2,578,718 2,154,555
4
1.6 Organogram.
5
H.R.D.Head of HRD.
S.V.P.
HR OPERATIONOperations
Recruitment Process
Selection Process
Orientation
Socialization
Appraisal System
Promotion
Reward
Staff Care Policy
Disciplinary Actions
HR Communication
HR Development
Job Specification
Job Description
Job Analysis
Motivation
Employee evaluation
HRTraining
Technical
Non Technical
Personality Development
HR Administration
6
Chapter No: 1
1.7 Decision Making Structure of the organization
Decision making in the organization is both decentralized and
centralized.
Centralized Decision Making
Some of the decisions in Askari Bank Ltd is centralized with regarding
recruitment and selection process.
Decentralized Decision Making
Some decisions in Askari Bank Ltd are decentralized regarding employee
evaluation process and career development process.
7
Chapter No: 2
Summary of Chapter No: 2
In this chapter we’ve covered Recruitment, Selection,
Orientation, Socialization, Appraisal, Motivation and Information System.
How Recruitments process operate in the Askari Bank Ltd.
How Selection process operate in the Askari Bank Ltd.
How Orientation process operate in the Askari Bank Ltd.
8
How Socialization process operate in the Askari Bank Ltd.
How Appraisal system operate in the Askari Bank Ltd.
How equal opportunities operate in the Askari Bank Ltd
How motivation operates in the Askari Bank Ltd
How HR information system operate in the Askari Bank Ltd
Chapter No: 2
2.1 Recruitments process in the Askari Bank Ltd.
9
Askari Bank Ltd has a well-developed recruiting process.
The recruiting process operates in following way.
YES NO
YES NO
NO
YES
10
Job Requisition(Replacement or new position)
Checking needs for replacement –is engagement authorized.
Obtained authority or adopt alternative (such as over time, reorganization)Does a job description
and personnel specification exist?
Analysis JobReview &updates
Are the Terms and conditions of employment agreed?
Is there a suitable supply of internal candidates?
Agree terms and conditions
Evaluate alternative Media
Place internal Adv.
Preparation and publication of informationDetermine Selection
Method
Select the candidates
YES NO
Chapter No: 2
2.2 Selection process operates in the Askari Bank Ltd.
Selection process of Askari Bank Ltd is well developed. The selection process
is described as.
11
Advertising for the applicants in the leading news papers
The collection of the application
Short-listing the applicants
Testing the applicants
Short-listing the applicants in the test
Interviewing the applicants
Selection of the candidates
Chapter No: 2
2.3 Orientation process.
12
When a candidate is selected, then the bank performs orientation
process for new employees. Askari Bank Ltd emphasizes upon orientation
process of the employee, because it provides the brief introduction of
organization. The president or Vice President usually takes the orientation
process. In absence of the two heads the Video Tapes of President and Vice
president about the orientation of the bank is shown to the candidates.
2.4 Socialization process.
Askari Bank Ltd implements the process of socialization, when a
new employee comes. They get chance to be socialized with the environment of
the company. For this purposes the employees visits all the departments of the
bank and also takes a brief introduction of each department, this gives them a
good overview of organization. HRM department is performing these duties
with the coordination of the relevant department.
2.5 Appraisal system of the employees.
Appraisal system of the Askari Bank Ltd is well developed and fair. The
following process is take place in the Askari Bank Ltd.
13
Identification of the Criteria for assessment
Assessment report by Manager
Assessment Interview
Jointly agreed Concrete Conclusion
Follow up Action
Feed back
14
PPERFORMANCEERFORMANCE A APPRAISALPPRAISAL F FORMORM
(A(ANNUALNNUAL C COMPLETIONOMPLETION R REPORTEPORT))
Some of the fields are not given in the form, as they were cut out when
officer cut down the confidential portion of the form
NAME __________________ GRADE/DESIGN_________ ___________ STAFF NO______
PAYSACLE______________BASIC PAY AS ON 31-12-2000______________________
DATE OF JOINING______________DATE OF LAST PROMOTION_________________
DATE OF BIRTH_________________________DOMICILE_____________________